Table Of Content

SANFRANCISCOPUBLICLIBRARY 3 1223 08679 6969 CityandCountyofSanFrancisco Controller'sOffice GovernmentBarometer(February2010) Period-to-Period Year-to-Year ActivityorPerformanceMeasure Feb-2009 Dec-2009 Feb-2010 %Change Trend %Change Trend f j \ ; PublicSafety Totalnumberofseriousviolentcrimesreported (homicide, forciblerape,robberyandaggravatedassault, 45.8 52.7 56.5 7.2% Negative 23.4% Negative per 100,000population) Totalnumberofseriouspropertycrimesreported (burglary,larceny-theft,motorvehicletheft,andarson, 295.7 340.6 292.3 -14.2% I Positive -1.1% i Neutral per 100,000population) Percentageoffire/medicalemergencycallsrespondedto 91.0% 90.9% 88.1% -3.1% Negative -3.2% Negative within5minutes 1,954 2,004 2,002 -0.1% Neutral 2.5% Neutral :onds 93% 93% 92% -1.1% Negative -1.1% Neutral 1,220 1,328 1,399 5.3% Negative 14.7% Negative 5/S ! leral 397 398 415 4.3% Negative 4.5% Negative | )spital 788 758 761 0.4% Neutral -3.4% Positive San Francisco PublicLibrary I pants 36,622 49,359 50,768 2.9% Positive 38.6% Positive Government Information Center entata 15 29 25 -13.8% Positive 66.7% Negative \ San Francisco Public Library 100 Larkin Street, 5th Floor Isused 91.8% 86.0% 89.0% 3.5% Positive -3.1% Negative San Francisco, CA 94102 1,042 1,057 1,091 3.2% Negative 4.7% Negative j REFERENCE BOOK ~~ — —-| 1. ,.y„ 1,489 1,404 1,363 -2.9% i Positive -8.5% Nottobetakenfrom thelibrary leanto3- 2.32 2.08 2.10 1.0% Neutral -9.5% Positive Percentageofstreetcleaningrequestsrespondedto 92.1% 88.0% 92.0% 4.5% Positive -0.1% Neutral within48hours ! Percentageofgraffitirequestsonpublicproperty 48.3% 27.0% 13.0% -51.9% Negative -73.1% Negative respondedtowithin48hours ! | Percentageofpotholerequestsrepairedwithin72hours 77.6% 48.1% 30.0% -37.6% Negative -61.3% Negative | GOVERNMENT D DOCUMENTS DEPT REF 657.835 APR -1 2010 Sa52gb 2010 SAN FRANCISCO Page1of3 PUBLIC U3RARY CityandCountyofSanFrancisco Controller'sOffice GovernmentBarometer(February2010) Period-to-Period Year-to-Year ActivityorPerformanceMeasure Feb-2009 Dec-2009 Feb-2010 %Change Trend %Change Trend PublicSafety Totalnumberofseriousviolentcrimesreported (Homicide,forciblerape,robberyandaggravatedassault, 45.8 52.7 56.5 7.2% Negative 23.4% Negative per 100,000population) Totalnumberofseriouspropertycrimesreported (burglary,larceny-theft,motorvehicletheft,andarson, 295.7 340.6 292.3 -14.2% Positive -1.1% Neutral per 100—,000population) 1 1 1 1 ...v . .~„«v Percentageoffire/medicalemergencycallsrespondedto 91.0% 90.9% 88.1% -3.1% Negative -3.2% Negative within5minutes Averagedailycountyjailpopulation 1,954 2,004 2,002 -0.1% Neutral 2.5% Neutral Percentageof9-1-1 callsansweredwithin 10seconds 93% 93% 92% -1.1% Negative -1.1% Neutral Average9-1-1 dailycallvolume 1,220 1,328 1,399 5.3% Negative 14.7% Negative Health,HumanServices,andEmployment AveragedailypopulationofSanFranciscoGeneral 397 398 415 4.3% Negative 4.5% Negative Hospital AveragedailypopulationofLagunaHondaHospital 788 758 761 0.4% Neutral -3.4% Positive TotalnumberofHealthySanFranciscoparticipants 36,622 49,359 50,768 2.9% Positive 38.6% Positive Newpatientwaittimeindaysforanappointmentata DPHprimarycareclinic 15 29 25 -13.8% Positive 66.7% Negative Percentageofallavailablehomelessshelterbedsused 91.8% 86.0% 89.0% 3.5% Positive -3.1% Negative •• - Averagenightlyhomelessshelterbeduse 1,042 1,057 1,091 3.2% Negative 4.7% Negative Totalnumberofchildreninfostercare 1,489 1,404 1,363 -2.9% -8.5% StreetsandPublicWorks Averagescoreofstreetsinspectedusingstreet maintenancelitterstandards(1 =acceptablycleanto3= 2.32 2.08 2.10 1.0% Neutral -9.5% Positive verydirty) Percentageofstreetcleaningrequestsrespondedto 92.1% 88.0% 92.0% 4.5% Positive -0.1% Neutral within48hours Percentageofgraffitirequestsonpublicproperty 48.3% 27.0% 13.0% -51.9% Negative -73.1% Negative respondedtowithin48hours Percentageofpotholerequestsrepairedwithin72hours 77.6% 48.1% 30.0% -37.6% Negative -61.3% Negative GOVERNMENT DOCUMENTS DEPT APR -1 20^0 SAN FRANCISCO oiler'sOffice,415-554-7463 Page1of3 PUBLIC LIBRARY CityandCountyofSanFrancisco Controller'sOffice GovernmentBarometer(February2010) Period-to-Period Year-to-Year ActivityorPerformanceMeasure Feb-2009 Dec-2009 Feb-2010 %Change Trend %Change Trend PublicTransit PercentageofMUNIbusesandtrainsthatadhereto 72.7% 76.0% 72.9% -4.1% Negative 0.3% Neutral postedschedules AveragedailynumberofMUNIcustomercomplaints regardingsafety,negligence,discourtesy,andservice 71.1 68.3 71.1 4A.1170/0 Negative nU.nUo//o Neutral delivery Recreation,Arts,andCulture Averagescoreofparksinspectedusingpark 88.0% 91.0% 91.0% 0.0% Neutral 3.4% Positive maintenancestandards Totalnumberofindividualscurrentlyregisteredin 5,532 7,093 7,093 0.0% Neutral 28.2% Positive recreationcourses Treoctraelantiuomnbfeacriloiftipesa,rkfiefladcsi,liettyc.()pibconoikcitnagblses,sites, 9027 11 258 11 258 0.0% M1Np(n_ufrI1aall 24.7% Positive Totalnumberofvisitorsatpublicfineartmuseums 158,737 165,262 225,437 36.4% Positive 42.0% Positive (AsianArtMuseum,LegionofHonor,deYoung) Totalcirculationofmaterialsatmainandbranch 753,851 880,506 839,752 -4.6% Negative 11.4% Positive libraries Environment,Energy,andUtilities Drinkingwaterreservoirsstorageasapercentageof 95.5% 120.0% 122.0% 1.7% Positive 27.8% Positive normalforthismonth AveragemonthlywaterusebyCitydepartments(in 135.3 126.8 127.5 0.6% Neutral -5.8% Positive milliongallons) Averagedailyresidentialpercapitawaterusage(in 53.0 51.8 51.2 -1.0% Positive -3.4% Positive gallons) AveragemonthlyenergyusagebyCitydepartments(in 73.6 72.3 72.4 0.1% Neutral -1.7% Neutral millionkilowatthours) Averagedailytonsofgarbagegoingtolandfill 1,133.3 1,077.0 1,020.4 -5.3% Positive -10.0% Positive Percentageoftotalsolidwastedivertedfromlandfill 48.6% 55.6% 53.2% -4.3% Negative 9.5% Positive throughcurbsiderecycling Contact:Controller'sOffice.415-554-7463 Pane2of3 3 1223 08679 6969 CityandCountyofSanFrancisco Controller'sOffice GovernmentBarometer(February2010) Period-to-Period Year-to-Year ActivityorPerformanceMeasure Feb-2009 Dec-2009 Feb-2010 %Change Trend %Change Trend PermittingandInspection Value(estimatedcost,inmillions)ofconstruction $45.0 $94.9 $64.4 -32.2% Negative 43.3% Positive projectsforwhichnewbuildingpermitswereissued Percentageofallbuildingpermitsinvolvingnew constructionandmajoralterationsreviewthatare 51% 69% 55% -20.3% Negative 7.8% Positive approvedordisapprovedwithin60days [ Percentageofallapplicationsforvariancefromthe 33% 44% 30% -31.8% Negative -9.1% Negative PlanningCodedecidedwithin 120days Preerscpeonntdaegdetoofwliiftehihnazoanredboursilnaecsksofdahyeatcomplaints 96.0% 85.0% 100.0% 117/.(0\°/Lo Pts.siXive A*i.9Z%/o Positive Percentageofcustomer-requestedconstructionpermit inspectionscompletedwithintwobusinessdaysof 99.0% 95.0% 95.0% 0.0% Neutral -4.0% Negative requesteddate CustomerService Averagedailynumberof311 calls 11,115 8,806 8,742 -0.7% Neutral -21.3% Negative Percentageof311 callsansweredbycalltakerswithin60 78.9% 74.3% 73.3% -1.4% Negative -7.1% Negative seconds ! Qualityscoreof311 calltakers 97% 98% 1 97% -1.3% Negative 0.0% Neutral 1 Notes: Thebarometeriscurrentlyissuedeveryothermonth,coveringevenmonths. Theperiod-to-periodchangereflectsthechangesincethelastevenmonth(e.g.,fortheFebruary2010barometer,changesinceDecember2009). Theyear-to-yearchangereflectsthechangesincethesamemonthlastyear(e.g.,fortheFebruary2010barometer,changesinceFebruary2009). Aperiod-to-periodchangeoflessthanorequalto+/-1%andayear-to-yearchangeoflessthanorequalto+/-3%isconsidered"Neutral." Datareportedforthemostrecentmonthiseitherdataforthatmonthorthemostrecentdataavailable. Seethemeasuredetailsformoreinformation. Foradditionaldetailonmeasuredefinitionsanddepartmentcontactinformation,pleaseseewww.sfgov.org/controller/performance Valuesforpriorperiods(February2009orDecember2009)mayberevisedinthisreportrelativetotheiroriginalpublicationinthebarometer. lontact:Controller'sOffice.415-554-7463 Page3of3 CityandCountyofSanFrancisco Controller'sOffice GovernmentBarometerMeasureDetails Performance ActivityorPerformanceMeasure Department MeasureDescription MeasureTechnicalDescription Pattern PublicSafety Totalnumberofseriousviolentcrimes Police Trending Numberofoffensesdividedby100,000population. CollectionMethod:NumberofUCRViolentPartI reported(homicide,forciblerape,robbery downis UniformCrimeReport(UCR)violentcrimesare: crimesdividedbycurrentSanFranciscopopulation andaggravatedassault,per100,000 positive homicide,forciblerape,robberyandaggravatedassault. ;andmultipliedby100,000.PopulationFY2008: population) 829,848,FY2009&FY2010:842,625(CADeptof FinanceE-2Report).Timing:Monthly. Totalnumberofseriouspropertycrimes Police Trending Numberofcrimesdividedby100,000population. UCR ;CollectionMethod:NumberofPartIProperty reported(burglary,larceny-theft,motor downis iPartIpropertycrimesareburglary,larceny-theft,motor crimesdividedbycurrentSanFranciscopopulation vehicletheft,andarson,per100,000 positive vehicletheftandarson. ;andmultipliedby100,000.PopulationFY2008: population) 829,848,FY2009&FY2010:842,625(Source:CA DepartmentofFinance,E-2Report).Timing: {Monthly.. Percentageoffire/medicalemergencycalls IFire Trendingupis iPercentageofallincidentsrespondedtoinunderfive RawdataisstoredatDepartmentofEmergency respondedtowithin5minutes positive minutes(totalresponsetime(criticalresponseinterval ManagementandaggregatedatFireDepartment ; (CRT))fromcallintaketoarrivalonsceneoffirstunit). headquarters. IncludesallcallstheDepartmentrespondstowithlights andsirens,notjustthoserequiringpossiblemedicalcare. Averagedailycountyjailpopulation Sheriff Trending Overcrowdingcreatessecurityandsafetyissuesforthe CollectionMethod:AverageDailyPopulation downis Departmentanddrivescostsinmanydirections, (ADP)iscompiledbySheriffsstafffromreports positive |Approximately75%ofthosejailedarepretrialfelony issueddailyfromeachjail.Recordsarelocatedin prisoners,whoeithercannotbereleasedorcannotmake :CityHall,Room456.Timing:Dataavailable5am bail.Housingsuchprisonerscanrequiregreatersecurity daily. Populationrepresentsallin-custodypeople. precautions.Anaveragedailypopulationabovetherated capacitycanalsodrivedemandforadditionalfacilities. Percentageof9-1-1callsansweredwithin1 iEmergency Trendingupis TheStateofCalifornia9-1-1Officerecommendsthatall9,CollectionMethod:Allcallsintroducedthroughthe seconds Management positive 11-1callsareansweredwithin10seconds.Thereisno 9-1-1 Stateswitcharecapturedinanautomatic stateorfederalmandate.OurCenterstrivestoanswer 'telephonecalldistributionsystemproducedbyNortel 90%ofall9-1-1callswithin 10seconds. Networks.Thissystemanalyzesthetimeittakes fromthecalltohitthemessageswitch,thentimeit takesforourcalltakerstoanswerandprocessthe callforservice.Allequipmenthousedat1011Turk. Average9-1-1dailycallvolume Emergency Trending Thisnumberrepresentsthenumberof9-1-1 telephone Ourstatisticsarecontinuouslycollectedbyour Management downis callsreceivedandpresentedtotheSanFrancisco NortelNetworkequipment.Thisinformationis positive DivisionofEmergencyCommunicationsonadailybasis, collateddailyandcomposedintoweekly,monthly, | jandannualreportstoreflectthecallvolumethus [allowingustoallocatestaffasneeded. Health,HumanServices,and Employment AveragedailypopulationofSanFrancisco PublicHealth Trending ThedailycountofpatientsatSFGH(aka:AverageDaily iThedailycountistrackedbytheHospital'scomputer GeneralHospital dpooswitnivies CSeFnGsuHsaotraAppDrCo)xiimsattheelynu1m2bmeirdnoifghatd,miwthteednitnhpeatcieennstussatis j!smyasitnetmai-nSedMSbyIDnvPisHioCnoCmlminuincailtyDaHteaalStyhstem; taken. Thismeasuretotalsthedailycensusforamonth, jNetwork/SFGH. Thereportingdatabaseisupdated dividedbythenumberofdaysinthemonth. The monthly,within10daysofthefollowingmonth. measureseparatestheaveragemonthlycensusbyservices|iThedatais99%reliablewithinonemonth. Reports (acutemedical/surgical,acutepsychiatry,skillednursing,;arerunonanadhocbasis, andlong-termbehavioralhealth)andalsoprovidesthe totalforthehospital. AveragedailypopulationofLagunaHonda PublicHealth Trending LagunaHondaHospital(LHH)isalong-termcare Admissions,discharges,andtransfers(relocations) Hospital downis facilitythatprovidesaresidentialsettingforphysicallyor :areenteredintotheInvisionClinicalDataSystem positive cognitivelyimpairedindividualswhorequirecontinuous jwhenanyoftheseactivitiesoccur. ReportsforADC nursingassistance,rehabilitationservices,medicalcare, (data(fromInvision)canbegeneratedfordaily, andmonitoring. LHHalsooffersacutecareforthose monthlyand/orquarterlybasis. Numbersaredrawn patientswhoseconditionchangestorequirethislevelof 'fromtheMonthlyAverageCensusReport,usingthe care. Thedailycountofpatients(aka:AverageDaily SNFOccupied+M7A+L4Acolumns. CensusorADC)isthetotalnumberofresidentsin-house atLHHatthetimethecensusistakeneachday. TotalnumberofHealthySanFrancisco PublicHealth Trendingupis ThisnumberrepresentsenrolleesintheHealthySan •TheenrollmentnumberisderivedfromtheOne-E- participants positive Franciscoprogram(HSF).HSFisacomprehensive [Appprogram.One-E-Appisaweb-basedeligibility healthcoverageprogramforuninsuredSanFrancisco landenrollmentapplicationandsystemofrecordfor residents,age18through64yearsold.Enrollmentfirst HealthySanFrancisco.Reportsarerunmonthlyand beganinJuly2007forlowerincomeresidentsandhas jadhoc. grownasmorehealthclinicsitesjoinedandasenrollment requirementsexpanded. Thismeasurewasaddedtothe systeminJanuary2009 Contact:Controller'sOffice,415-554-7463 Page1of4 1 CityandCountyofSanFrancisco Controller'sOffice GovernmentBarometerMeasureDetails Pe ormance ActivityorPerformanceMeasure Deprartment ; ^Pattern j MeasureDescription MeasureTechnicalDescription Newpatientwaittimeindaysforan rUDlicrieaitn Trending iThismeasureshowsthenumberofcalendardaysthata (ThisdataiscollectedmanuallybyaDPHstaff appointmentataDPHprimarycareclinic downis mewpatientwouldhavetowaitforaroutineprimarycare(personwhosearchestheDPHcomputerized positive (appointmentand/orexamination. Thisassumesthatthe (appointmentsystem(Invision)forthefirstpossible Ipatientisnotreportinganyhealthissueandisnotyet (routineappointmentateachprimarycareclinicor,if ieSsatnabFlriasnhceidswciotphraopgrriammahrayscsaerteaprgoovaildeorf.60ThcaelHenedaalrthdyays ((raepqpuoiirendt,mecanltlsavtahielacbliilniitcytfoorinaqunierwea&boruotutnienxetpatient iforanewenrolleetowaitforaprimarycareappointment.(appointment. Thereportrepresentsapointintime, thedaythereportisdone. Toobtainonemonthly numberforthemeasure,thewaitforeachclinicis addedtogetheranddividedbythenumberofclinics | bPie^CdrIsrCpCun1s1tlee3iduJ-,pCoKJflaalllla(1vVatiillIaclhLlMpCVinmplp?^^31h1p1,l1t11p-r1 HumanServices Tporseintdiivengupis IaTdhuilst)isatvhaeilaavbelreatgheatpehracveentbaegeenorfessheerlvteedrabneddsu(sseidngolnea (DCatHaAfNoGrEthSissmheealtseurrbeeidsrdeesreirvveadtifornosmysttheem. I nightlybasis. Averagenightlyhomelessshelterbeduse HumanServices Trending iThenumbersreportedhererepresenttheaveragenumber (DataforthismeasureisreportedviatheCHANGES downis ofbeds(singleadult)usedduringthemonth. (system,buttheactualnumberofbedsavailableis positive 'baseduponnegotiatedcontractedobligations. Totalnumberofchildreninfostercare HumanServices Trending !iThismeasureprovidesacountofthenumberofchildren 1(ThedatasourceforthismeasureistheChildWelfare downis withanopencaseinfostercareattheendofeachmonth (ServicesCaseManagementSystem(CWS/CMS). positive thatdataisbeingreported. (CWS/CMSisalongitudinalstatewidedatabasethat canbequeriedforcurrentandhistoricaldata. StreetsandPublicWorks Averagescoreofstreetsinspectedusing PublicWorks Trending Averagescoreoftheinspectionresultsofselectedroutes (Forselectedblocks,aninspectorassignsascorefrom satcrceeepttmaabilyntcelneaanncteol3it=tervsetraynddiarrtdys)(1 = pdooswitnivies fsocraltehefrsotrmee1ttcole3a.nl(iFnoerssesatcahnd1a0r0dc1u.r1b,fweheti,ch1 —isubnadseedro5na\^1rotuote3s.toBelaocchk1a0n0dcruorubtefeaevt,erfaogrebsloarcekscaolfcsuellateecdt,ed piecesoflitter;2=5-15piecesoflitter;and3=over15 (Thismeasureprovidestheaverageofroutes piecesoflitter).Seemaintenancestandardsmanualfor (inspectedfortheselectedtimeperiod. Itincludes details. pnlyDPWinspections. Inspectionswereconducted ionacombinationof11residentialand1 (commercialroutes. CleanCorridorsroutesare (excluded. Datacollection:DatasourceareMNC jExcelfiles,andsummariesaregeneratedbythe !Controller'sOffice. Dataforthese"district" (inspections,areavailableeveryothermonth. Percentageofstreetcleaningrequests PublicWorks Trendingupis DPWreceivesrequeststoaddressstreetcleaningissues 'CollectionMethod:Datedservicesrequestsand respondedtowithin48hours positive primarilythrough311.Ourgoalistoresolvetheseissues [actiontakendataisenteredintotheBureauofStreet within48hoursofreceivingtherequest. EnvironmentalServices'28CleanAccessdatabase. (Timing:Dataisavailableonadailybasis. Percentageofgraffitirequestsonpublic PublicWorks Trendingupis DPWreceivescallsfromthepublictoreportgraffiti, CollectionMethod:Datedservicerequestsand propertyrespondedtowithin48hours positive primarilythrough311.DPWcrewsrespondtothesecalls (actiontakendataisloggedintotheBureauofStreet andabatethegraffitionpublicproperty.Ourgoalisto (EnvironmentalServices'28CleanAccessdatabase, abatewithin48hours.Ifthegraffitiisonprivateproperty,(Timing:Dataisavailableonadailybasis, thepropertyownerisnotifiedtoabate.Thismetriconly measuresabatementsonjiAl^oror^erty. Percentageofpotholerequestsrepaired PublicWorks Trendingupis DPWreceivescallsfromthepublicreportingpotholes. sCollectionMethod:Datedservicerequestsand within72hours positive Ourgoalistorepairthesepotholeswithin72hours. (actiontakendataisenteredintotheBureauofStreet landSewerRepair'sPotholedatabasedaily.Timing: Dataisavailableonamonthlybasis. PublicTransit PercentageofMUNIbusesandtrainsthat Municipal Trendingupis Definition:Eachlineischeckedatleastonceineachsix (Method:Checkthedesignatedlinesusingcriteriaof- adheretopostedschedules Transportation positive monthperiod.Suchchecksareconductednolessoften |l/+4minutes.Periodsoftimeincludesmorningrush Agency than10weekdaysandweekendsperperiod.Anannual j(6am-9am),midday(9am-4pm),eveningrush(4pm- checkingscheduleisestablishedfortheroutes.Theorder |7pm),andnight(7pm-lam).Supervisorsconducta inwhichtheroutesarecheckedisdeterminedmonthly \one-hourcheckatapointatmid-routeduringallfour througharandomselectionprocess.Totheextent [timeperiodsstatedabove. Timeframe:Datais automatedsystemscanbesubstitutedatlesscostforsuch(availableapproximately60daysaftereachquarter checks,orthemeasurementofanyperformancestandard,^closes.Theannualgoalfortheforthcomingfiscal suchsystemswillbeused. jyearistraditionallyapprovedbytheSFMTABoard jofDirectorsinAprilorMay. Forthebarometer jreport,dataisreportedonaquarterlybasis. AveragedailynumberofMUNIcustomer Municipal Trending Definition:Customersmayprovidefeedbackregarding ^Method:FeedbackdataispulledfromtheTrapeze complaintsregardingsafety,negligence, Transportation downis Muniservicesthrough311,sfmta.com,bymail,andby (systemonamonthlybasisanddividedbythe discourtesy,andservicedelivery Agency positive fax. [numberofdaysinthemonthtocomeupwiththe javeragedailynumberofcomplaints. :on(ad:Controller'sOffice.415-554-7463 Page2of4 CityandCountyofSanFrancisco Controller'sOffice GovernmentBarometerMeasureDetails Performance ActivityorPerformanceMeasure Department MeasureDescription MeasureTechnicalDescription Pattern Recreation,Arts,andCulture Averagescoreofparksinspectedusingpark Recreationand Trendingupis Theaverageratingforneighborhoodparkscategoryonly CollectionMethod:RPDstaffconductsquarterly maintenancestandards Parks positive (i.e.anaverageoftheneighborhoodparks'percentages parkevaluations.Hardcopiesturnedintoclerical formeetingparksstandards).Theratingsfor stafffordataentryintoParkEvaluationsdatabase. NeighborhoodParkshavebeenchosentobeincludedas Hardcopieskeptonfilebyclericalstaff.Data aperformancemeasureastheyrepresentthemajorityof Location:ParkEvaluationsDatabase. RPDpropertytypes,includealmostallparkfeatures "NeighborhoodParks"isanestablishedcategoryof rated,andaregeographicallydispersedthroughoutthe Cityparksandbrokenoutinthecurrentdatabase City reports(BYPARKTYPEBYDISTRICT j REPORT).Timing:Thisdataisavailablequarterly, nomorethan30daysafterthepreviousquarterend. Forthebarometerreport,dataisreportedona quarterlybasisand1monthinarrears. Totalnumberofindividualscurrently Recreationand Trendingupis Measureindicatesnumberofprogramparticipantsforall !CollectionMethod:CLASSrecreationmanagement registeredinrecreationcourses Parks positive agecategories.Itincludesallrecreationprogramsexcept Softwarerecordsallindividuals(termedclientswithin aquaticsprograms.Thisnumberwillestablishabaseline [theCLASSsystem)registeredforanykindof standardthatneedstobetrackedinordertounderstand [programRPDoffers.Timing:CLASS participationtrendsinprogramsoverall.Wewillalsobe implementationlaunchedinJanuary2007,with abletocalculatetheproportionofprogramparticipants preliminarydataavailableinMay2007.Dataisnow byeachagecategory. availablequarterly,basedonRPD'snewannual > programcalendarwith4sessions(Spring,Summer, | Fall,Winter). BaselinedatawillbecapturedinFY08and09and theDepartmentwillbegintosettargetsinFY10. [Forthebarometerreport,dataisreportedona quarterlybasisand 1monthinarrears.. Totalnumberofparkfacility(picnictables, Recreationand Trendingupis Measureindicatesnumberofparkfacilitiesbeingbooked.[CollectionMethod: CLASSrecreationmanagement sites,recreationfacilities,fields,etc.) Parks positive 'softwarecurrentlyonlyhasthecapacitytomeasure bookings fieldpermitting. Informationaboutpicnictable [rentals,indoorrecreationcenterbookings,andother [typesoffacilityrentalswillbeavailableinCLASS [beginningin2010. Forthebarometerreport,datais reportedonaquarterlybasisand1monthinarrears. | Totalnumberofvisitorsatpublicfineart FineArts Trendingupis Thismeasureaggregatesdatafrom3separatemeasures CONtomanuallycalculatemeasurefromdata museums(AsianArtMuseum,Legionof Museumsand positive fortheAsianArtMuseum,LegionofHonor,andde entereddirectlyintoPMsystem. Honor,deYoung) AsianArt YoungMuseum. Museum Totalcirculationofmaterialsatmainand PublicLibrary Trendingupis Numberofitems(booksandothermaterials)circulatedto CollectionMethod:Statisticsgeneratedfromthe branchlibraries positive thepublic(children,youth&adults)fromalllibraries. Library'sautomatedcirculationsystem;Information TechnologyDivision.Timing:Reportsaregenerated monthly. Forbarometer,addbothbranch&main librarymeasurestogether. Environment.Energy,andUtilities Drinkingwaterreservoirsstorageasa PublicUtilities Trendingupis Beginningofmonthtotalsystemstorage(i.e.Hetch Thelong-termmedianoftotalsystemstorageatthe percentageofnormalforthismonth Commission positive Hetchy,Cherry,Eleanor,WaterBank,Calaveras,San [beginningofthemonthwascalculatedusingdata Apenrtcoennitoa,geCroyfstlaolngS-ptreinrgms,meSdainanAn(dwraetaesr,yPeialrar1c9it6o8s)toas j[sWtIorSeKdIindaFtoarbamse11fofrorWaHteetcrhSuHpeptlcyhy&DTivriesaitomnenatndin 2007). Divisionforwateryears1968to2007(40-year iperiod). 1968wasselectedasthefirstyearforthe IcalculationtoincludeSanAntonioReservoir.The |currentbeginningofmonthtotalsystemstorageis reportedasapercentageofthelong-termmedian. ) AveragemonthlywaterusebyCity PublicUtilities Trending 12-monthrollingmonthiyaverageoftotaiwateruseby fl12-monthrollingmonthlyaveragecomputedfrom departments(inmilliongallons) Commission downis Citydepartments,inmilliongallons. [totalmonthlyamountofbilledwaterusagefor positive municipaldepartmentsperreport892-MonthlySales ! jandRevenue,convertedtomilliongallons. Averagedailyresidentialpercapitawater PublicUtilities Trending Annualrollingaverageofdailyresidentialwateruseper [Dailypercapitausagecomputedusingtwelve usage(ingallons) Commission downis person. monthsofcityresidentialusageperreport892- positive MonthlySalesandRevenue,dividedby365and i AveragemonthlyenergyusagebyCity PublicUtilities Trending EnergyusebyCitydepartmentsinkilowatthours(kWh) EnergyusebyCitydepartmentsinkilowatthours departments(inmillionkilowatthours) Commission downis inmillionsforthemonthbasedon12-monthrolling (kWh)inmillionsforthemonthbasedon12-month positive average rollingaverageandmaintainedinourElectricBilling System. Averagedailytonsofgarbagegoingto Environment Trending Averagedailytonsofgarbagegoingtolandfill. TotalmaterialsSanFranciscosendstolandfill, landfill downis calculatedbydividingthemonthlytonnagebythe positive numberofdaysinthemonth. Universeismunicipal, residential,commercial,industrial. Percentageoftotalsolidwastediverted Environment Trendingupis Percentageoftotalsolidwastedivertedfromlandfill jPercentageofrecycling(bluecart)andcompostables fromlandfillthroughcurbsiderecycling positive throughcurbsiderecycling. [(greencart)collected,factoredagainstdisposal tonnage(blackcart). Universeisresidentialand [smallcommercialcustomers. Contact.Controller'sOffice,415-554-7463 Page3of4 CityandCountyofSanFrancisco Controller'sOffice GovernmentBarometerMeasureDetails Performance ActivityorPerformanceMeasure Department MeasureDescription MeasureTechnicalDescription Pattern PermittingandInspection Value(estimatedcost,inmillions)of Building Trendingupis Theconstructionvaluationisdrivenbycustomer CollectionMethod: ThisisanewmeasureforDBI. constructionprojectsforwhichnew Inspection positive demand,thenumberofprojectsapprovedfor ThedataenteredforApril2008andApril2009is buildingpermitswereissued [construction,majordevelopments,andtheoverall factualdata,notestimatedcostasindicatedon [economicclimate. Thisconstructionvaluationor ColumnC. Thedataiscollectedthroughour [numberofpermitsissuedforconstructioncannotbe {automatedPermitTrackingSystemandisbasedon !estimated. jthefeescollectedforpermitsissued. Timing: [Availableonaweekly/monthlybasis. Percentageofallbuildingpermitsinvolving Planning Trendingupis {Whenamemberofthepublicwantstoconductmajor ]CollectionMethod:DataisstoredintheDepartment newconstructionandmajoralterations positive |physicalimprovementstoexistingconstructionorto [ofBuildingInspection'spermittrackingdatabase, reviewthatareapprovedordisapproved [developproperty,theproposalcomestothePlanning {housedat1650MissionStreetTiming:Dataupdates within60days [Departmentforreviewtoensuretheprojectconforms areavailableonamonthlybasis. withexistinglanduserequirementsasspecifiedinthe j PlanningCode. Percentageofallapplicationsforvariance Planning Trendingupis i;Avarianceallowingaprojecttovaryfromthestrict CollectionMethod:DatastoredinDepartment'scase fromthePlanningCodedecidedwithin 120 positive quantitativestandardsofthePlanningCodemaybe intakedatabase,housedat1650MissionStreet. days {grantedafterapublichearingbeforetheZoning Timing:Dataupdatesareavailableonamonthly : Administrator.Variancesaretypicallyrequestedfor basis. ! :projectsthatdonotmeetthePlanningCodestandardsfor {rearyards,frontsetbacks,parkingrequirements,andopen :spacerequirements.The4monthtargetisbasedona reasonabletimetocompletethelowestpriority [ applications. : Percentageoflifehazardorlackofheat Building Trendingupis Thismeasureaddressesresponsetimeforcomplaints [CollectionMethod:StaffinHousingInspection complaintsrespondedtowithinone Inspection positive [receivedfromthepublicregardinglifehazardsorlackof {ServicesutilizetheComplaintTrackingSystemto businessday heat.Complaintsarereceivedinperson,byphone,email,{maintainarecordofcomplaintsreceivedand {throughtheinternet,andmail.Responseconsistsof [respondedto.Responsedataiscompiledinto [contactingpersonmakingcomplaintandvisitingthe ^monthly,quarterlyandannualreports. Timing: [building.MeasurechangedinFY02-03toreflect24-hour[Statisticsareavailabletwoweeksaftertheendofthe [turnaroundinsteadof48hours,butthedatareflectingthejmonth(i.e.,statisticsforSeptemberwillbeavailable ;24-hourtargetwasreportedforthefirsttimeinFY07. ionOctober15th.) [Definitionoflifehazardincludesabandonedbuildings, {whichmaynotneedaninspection. Percentageofcustomer-requested Building Trendingupis [Customersrequestinspectionofconstructiontomeet jCollectionMethod:Dailylogsareenteredinto constructionpermitinspectionscompleted Inspection positive {permitrequirements.Customerscontactinspection {Oracledatabase;thisinformationiscompiledinto withintwobusinessdaysofrequesteddate [divisionsviaphonetosetupappointments.Inspections [monthly,quarterlyandannualreports. Timing: [arecompletedwheninspectorsvisitsitestoconduct {Statisticsareavailabletwoweeksaftertheendofthe [inspection. jmonth(i.e.,statisticsforSeptemberwillbeavailable onOctober15th.) CustomerService Averagedailynumberof311calls Administrative Trendingupis Theaveragedailynumberofcallsreceivedat311which [Calculation:Thetotalnumberofcallsreceivedwhich Services positive includesthosecallsthatwere"answered"andthosethat [includes"answered"and"abandoned"dividedbythe were"abandoned." An"abandoned"callisdefinedasa [numberofdaysinthatparticularmonth. Source: callthatcomesinto311,butthecallerdecidestohangup jTheCMSapplicationisusedtotrackcallvolumesat becauseofalongwaittimeorotherreasons. [311. Frequency: Callvolumesarereportedona fdailybasiswithdataforthepreviousday. Percentageof311callsansweredbycall Administrative Trendingupis Thepercentageofcallsansweredwithin60seconds [Calculation:Thenumberofcallsansweredwithin60 takerswithin60seconds Services positive versusthetotalnumberofcallsreceivedonamonthly [secondsdividedbythetotalnumberofcallsreceived basis.Thismetricofanswering50%ofcallsin60seconds[duringthemeasurementinterval.DataSource: wasdevelopedinJuly2008asaperformancemeasurefor{Avaya'sCallManagementSystem(CMS)willbe 311. jutilizedtodeterminethenumberofcallsanswered within60secondsandthetotalnumberofcalls I __Jreceived.Frequency:Monthly^ Qualityscoreof311calltakers Administrative Trendingupis Thequalityassuranceratingfor311isdeterminedby ^Calculation:Thenumberofaccurateactivities Services positive conductingobservationsofrandomlyselectedcallsinto [conductedonacalldividedbythenumberof thecallcenterbyaqualitymanagerandsupervisors.The {possibleactivities(Checklist).Source:TheNICE monitoringwillcoverall8keycriticalmainelements: {applicationwillbeutilizedtoscoreaminimumof5 greeting,listening,speaking,callhandling,problem [callspermonthpercustomerservicerepresentative, process,resourceutilization,andclosing.Thismetricwas{Frequency:Monthly developedinJuly2008asaperformancemeasurefor311.j PerformancePatternNotes: Trendingupispositive:Thetrendofameasureispositivewhenthecurrentvalueisabovethepriorvalue. Trendingdownispositive:Thetrendofameasureispositivewhenthecurrentvalueisbelowthepriorvalue. Dnlacl:Conlrollar'sOfffce,415-554-7463 Page4of4