Global Supply Chain Quality Management: Product Recalls and Their Impact PDF
Preview Global Supply Chain Quality Management: Product Recalls and Their Impact
GLOBAL SUPPLY CHAIN QUALITY MANAGEMENT Product Recalls and Their Impact SUPPLY CHAIN INTEGRATION Modeling, Optimization, and Applications Sameer Kumar, Series Advisor University of St. Thomas, Minneapolis, MN Global Supply Chain Quality Management: Product Recalls and Their Impact Barbara B. Flynn and Xiande Zhao ISBN: 978-1-4398-1554-0 Humanitarian Logistics and Supply Chains: Case Studies and Research Issues Dave Goldsman ISBN: 978-1-4665-4253-2 Internet Retail Operations: Integrating Theory and Practice for Managers Timothy M. Laseter and Elliot Rabinovich ISBN: 978-1-4398-0091-1 Human-Computer Etiquette: Cultural Expectations and the Design Implications They Place on Computers and Technology Caroline C. Hayes and Christopher A. Miller ISBN: 978-1-4200-6945-7 Closed-Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices Mark E. Ferguson and Gilvan C. Souza ISBN: 978-1-4200-9525-8 Connective Technologies in the Supply Chain Sameer Kumar ISBN: 978-1-4200-4349-5 Financial Models and Tools for Managing Lean Manufacturing Sameer Kumar and David Meade ISBN: 978-0-8493-9185-9 Supply Chain Cost Control Using Activity-Based Management Sameer Kumar and Matthew Zander ISBN: 978-0-8493-8215-4 SUPPLY CHAIN INTEGRATION Modeling, Optimization, and Applications GLOBAL Sameer Kumar, Series Advisor University of St. Thomas, Minneapolis, MN SUPPLY CHAIN QUALITY Global Supply Chain Quality Management: Product Recalls and Their Impact MANAGEMENT Barbara B. Flynn and Xiande Zhao ISBN: 978-1-4398-1554-0 Humanitarian Logistics and Supply Chains: Case Studies and Research Issues Dave Goldsman ISBN: 978-1-4665-4253-2 Product Recalls and Their Impact Internet Retail Operations: Integrating Theory and Practice for Managers Timothy M. Laseter and Elliot Rabinovich ISBN: 978-1-4398-0091-1 Human-Computer Etiquette: Cultural Expectations and the Design Implications They Place on Computers and Technology Caroline C. Hayes and Christopher A. Miller ISBN: 978-1-4200-6945-7 Closed-Loop Supply Chains: New Developments to Improve the Sustainability of Business Practices Mark E. Ferguson and Gilvan C. Souza ISBN: 978-1-4200-9525-8 Connective Technologies in the Supply Chain Edited by Barbara B. Flynn and Xiande Zhao Sameer Kumar ISBN: 978-1-4200-4349-5 Financial Models and Tools for Managing Lean Manufacturing Sameer Kumar and David Meade ISBN: 978-0-8493-9185-9 Supply Chain Cost Control Using Activity-Based Management Sameer Kumar and Matthew Zander ISBN: 978-0-8493-8215-4 CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2015 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Version Date: 20140930 International Standard Book Number-13: 978-1-4398-1556-4 (eBook - PDF) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. 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Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Contents Acknowledgments ..........................................................................................ix Editors ............................................................................................................xi Contributors ................................................................................................xiii SeCtion i intRoDUCtion to SeCtion i: BACKGRoUnD 1 Introduction ...........................................................................................3 BARBARA B. FLYNN AND XIANDE ZHAO 2 Importance of Product Recalls .............................................................15 JOHN Z. NI, YINA LI, AND BARBARA B. FLYNN 3 Consumer Protection in Developing Countries ...................................31 TINGTING ZHAO AND BARBARA B. FLYNN 4 Quality Risk in Global Supply Networks .............................................47 KIM HUA TAN, YING KEI TSE, AND JIE CHEN SeCtion ii i ntRoDUCtion to SeCtion ii: DARK SiDe oF PRoDUCt SAFetY 5 Chinese Toy Recalls ..............................................................................65 DONGMING YE, STEPHEN NG, THOMAS KWAN-HO YEUNG, AND BARBARA B. FLYNN 6 Chinese Milk Powder Crisis .................................................................83 XIANDE ZHAO, YINA LI, BARBARA B. FLYNN, AND STEPHEN NG 7 Ford Pinto Recall ................................................................................107 DENNIS A. GIOIA 8 Conceptualization of Supply Chain Quality Management ................121 HAIJU HU, BARBARA B. FLYNN, AND XIANDE ZHAO v vi ◾ Contents SeCtion iii i ntRoDUCtion to SeCtion iii: BRiGHt SiDe oF PRoDUCt SAFetY: eXeMPLAR CASeS 9 Dongfeng-Peugeot-Citroen Automobile Co., Ltd. .............................137 XUEYUAN LIU 10 Changan Ford Mazda Automobile Co., Ltd. ......................................153 YONG LONG AND JUNFENG LI 11 Bright Dairy .......................................................................................169 TINGTING ZHAO AND XIUCHENG FAN 12 CHIC Group Global Co., Ltd. ...........................................................179 LI LUO, XIANDE ZHAO, AND BARBARA B. FLYNN SeCtion iV intRoDUCtion to SeCtion iV: FinAnCiAL PeRSPeCtiVe on PRoDUCt ReCALLS 13 Impact of Product Recall Announcements on Shareholder Wealth in China ..............................................................................................197 XIANDE ZHAO, YINA LI, BARBARA B. FLYNN, AND STEPHEN NG 14 Impact of Toy Product Recalls on Shareholder Wealth in the United States ......................................................................................219 JOHN Z. NI, BARBARA B. FLYNN, AND F. ROBERT JACOBS 15 Impact of Recalls on Retailer Shareholder Wealth in the United States ......................................................................................245 JOHN Z. NI, F. ROBERT JACOBS, AND BARBARA B. FLYNN SeCtion V i ntRoDUCtion to SeCtion V: ConSUMeR PeRSPeCtiVe on PRoDUCt ReCALLS 16 Effectiveness of Recall Strategies on Customer Perceptions ...............269 HAIJU HU, XIANDE ZHAO, AND BARBARA B. FLYNN 17 Customer Perceptions of a Product Recall: The Role of Panic ...........283 JIANGANG DU Contents ◾ vii SeCtion Vi intRoDUCtion to SeCtion Vi: SUPPLY CHAin QUALitY MAnAGeMent AnD PeRFoRMAnCe 18 Relationship between Supply Chain Quality Integration and Performance .......................................................................................305 BAOFENG HUO, XIANDE ZHAO, AND FUJUN LAI 19 Effect of Supply Chain Integration on Product Quality and Innovation ..........................................................................................335 BOCHAO ZHUANG, XIANDE ZHAO, AND STEPHEN NG 20 Effect of Supply Chain Quality Management on Performance ..........361 HAIJU HU AND BARBARA B. FLYNN 21 Concluding Thoughts .........................................................................393 BARBARA B. FLYNN AND XIANDE ZHAO Index ...........................................................................................................399 Acknowledgments The research described in this book is substantially supported by a joint research grant of the Hong Kong Research Grant Council (project no. N_CUHK461/09) and the Natural Science Foundation of China (NSFC) (project no. 70931160446). It is also supported by an NSFC major program grant (project no. 71090403/71090400). The authors also acknowledge the support provided by the Indiana University Center for International Business Education and Research and the Kelley School of Business. ix
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