Global Project Management: Communication, Collaboration and Management Across Borders PDF
Preview Global Project Management: Communication, Collaboration and Management Across Borders
Global Project Management This book is dedicated to my parents, who taught me the pleasure of reading, and to Joyce, who showed me the pleasure of living. Global Project Management Communication, Collaboration and Management Across Borders JEAN BINDER © Jean Binder 2007 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of the publisher. Published by Gower Publishing Limited Gower House Croft Road Aldershot Hampshire GU11 3HR England Gower Publishing Company Suite 420 101 Cherry Street Burlington VT 05401-4405 USA Jean Binder have asserted his moral right under the Copyright, Designs and Patents Act, 1988, to be identified as the author of this work. British Library Cataloguing in Publication Data Binder, Jean Carlo Global project management : communication, collaboration and management across borders 1. Project management 2. International business enterprises – Management I. Title 658.4'04 ISBN-13: 9780566087066 Library of Congress Control Number: 2007927132 Printed and bound in Great Britain by TJ International Ltd, Padstow, Cornwall. 11 22 33 44 55 CCrroossss-- GGlloobbaall CCoonnfflliicctt GGlloobbaall tteeaammss ccuullttuurraall tteeaamm TTrruusstt bbuuiillddiinngg CCooaacchhiinngg rreessoolluuttiioonn ccoollllaabboorraattiioonn lleeaaddeerrsshhiipp 66 77 88 99 1100 SSttaakkeehhoollddeerrss RRuulleess GGlloobbaall GGlloobbaall GGlloobbaall ccoommmmuunniiccaattiioonn aanndd aanndd ccoommmmuunniiccaattiioonn ccoommmmuunniiccaattiioonn GGlloobbaall ccoommmmuunniiccaattiioonn tteemmppllaatteess ssttrraatteeggyy tteecchhnniiqquueess ccrreeaattiivviittyy cchhaannnneellss 1111 1122 1133 1144 1155 SSeelleeccttiioonn ooff GGlloobbaall GGlloobbaall GGlloobbaall GGlloobbaall oorrggaanniissaattiioonnss iinntteerrnnaattiioonnaall pprrooggrraamm aanndd OOrrggaanniissaattiioonnaall pprroojjeecctt ccoollllaabboorraattiivvee hhuummaann pprroojjeecctt ssuuppppoorrtt ssttrruuccttuurreess nneettwwoorrkkss rreessoouurrcceess ooffffiicceess 1166 1177 1188 1199 2200 KKnnoowwlleeddggee PPrroojjeecctt BBaassiicc AAuuddiioo aanndd vviiddeeoo TTeexxtt aanndd iimmaaggee CCoollllaabboorraattiivvee ttoooollss sshhaarriinngg MMaannaaggeemmeenntt ttoooollss ttoooollss ttoooollss ttoooollss ssooffttwwaarree 2211 2222 2233 2244 2255 BBaassiicc AAuuddiioo aanndd vviiddeeoo OOnnlliinnee mmeeeettiinnggss KKnnoowwlleeddggee CCoollllaabboorraattiivvee CCoollllaabboorraattiivvee tteecchhnniiqquueess tteecchhnniiqquueess tteecchhnniiqquueess sshhaarriinngg PPMM tteecchhnniiqquueess The Global Project Management Framework © This page intentionally left blank Contents List of Figures xiii List of Tables xv Acknowledgements xvii Preface xix Introduction 1 Traditional, distributed, international and virtual projects 1 Global projects 1 Examples of global projects 3 Global programs 5 Global projects and programs requirements 8 To be or not to be … global? 10 Organisational change and organisational theory 11 A framework for global programs and projects 12 The framework sources 15 What the framework provides to global organisations 16 The next steps 17 Key concepts 18 Further reading 18 Interactive section 20 PART I GLOBAL TEAMS 21 Chapter 1 Cross-Cultural Collaboration 23 Defining culture 23 Culture and project management 24 The cultural dimensions defined by Hofstede 25 The cultural dimensions from Trompenaars 28 The impact of the dimensions on global project management 33 A 360° analysis of the cultural dimensions on your project team 34 Avoiding generalisations 39 Building on the richness of a multicultural team: crossvergence and hybridisation 40 4-step framework for effective cross-cultural project management 42 Chapter 2 Global Project Leadership 43 Project management and leadership 43 Global leadership 44 Commitment 45 Motivation 46 viii Global Project Management Becoming a good global leader 48 Brainstorming on global leadership 49 Chapter 3 Trust Building 51 Identifying the level of trust required 52 Trust and communication channels 52 Establishing trust 54 Maintaining trust 56 Long-term trust 59 Chapter 4 Conflict Resolution 61 Global sources of conflict 62 Conflict levels in global projects 62 Global perspectives on conflict 63 Conflict management steps 63 Chapter 5 Coaching over Distance 69 Coaching on global projects 70 Global coaching principles 70 Establishing a global context for coaching 71 Create a global understanding and direction 72 Review achievements and objectives 72 Anatomy of a coaching session 73 Completing the global coaching process 74 Part I: Key concepts 75 Part I: Further reading 76 Part I: Interactive section 77 PART II GLOBAL COMMUNICATION 79 Chapter 6 Stakeholders and Communication Channels 81 Identifying the global key stakeholders 82 Knowing the global stakeholders 83 Analysing the global stakeholders 83 The stakeholder commitment framework 84 Defining strategies to change stakeholders’ commitment levels 85 Completing the global stakeholder register 87 Global communication channels 87 Chapter 7 Meeting Rules and Templates 91 Meeting types and communication media 91 Etiquette for cross-cultural meetings 92 Online meeting templates 92 Visual information 98 Chapter 8 Global Communication Strategy 101 Defining the types of project information 101 Contents ix Identifying the stakeholders’ requirements 102 Define a global communication matrix 105 Chapter 9 Global Communication Techniques 109 Collecting information from the global team members 109 Distributing information to the global stakeholders 110 Exchanging project information 113 Chapter 10 Global Creativity 117 Project management processes and creativity 117 Online brainstorming sessions 118 Limitations of online brainstorming sessions 124 Asynchronous brainstorming 126 Part II: Key concepts 127 Part II: Further reading 127 Part II: Interactive section 128 PART III GLOBAL ORGANISATIONS 129 Chapter 11 Global Project Structure 131 Centralised project management 131 Distributed project management, with local coordinators 132 Distributed project management, with functional coordinators 134 Round-the-clock project management 135 Project management global network 136 Chapter 12 Selection of International Human Resources 139 Global team members’ skills 140 Global program and project managers’ skills 142 Recruitment 143 Selection 144 Induction and training 150 Chapter 13 Global Program and Project Offices 153 Defining project offices 153 Program or Project Management Offices (PMO) 154 Program or Project Support Offices (PSO) 156 Features of global project offices 156 Chapter 14 Organisational Support 163 Build emotional intelligence 163 Promote work-life balance 165 Value the human resources 166 Promote the use of collaborative tools 167 Develop and promote a global project management methodology 167 Establish 360G performance appraisals 168
Description:The list of books you might like
