Global Business and Organizational Excellence 2011 - 2012: Vol 31 Index & Table of Contents

2 MB·English

Index to Volume 31
No. 1 is November/December 2011
No. 2 is January/February 2012
No. 3 is March/April 2012
No. 4 is May/June 2012
No. 5 is July/August 2012
No. 6 is September/October 2012
Angles, Valérie. Multinationals’ Priorities May Collins, Hilary, Crespin-Mazet, Florence, and
Distort ISO Standards in Chinese Sub- Goguo-Primard, Karine. Using Branding to
sidiaries, No. 4, 48-58 Effect Internal Change at Spie Batignolles,
Arain, Ghulam Ali, Hameed, Imran, and Fa- No. 1, 63-70
roog, Omer. Integrating Workplace Affect Collins, Hilary, Jusela, Gary, and Topper,
With Psychological Contract Breach and Heath N. Corning Incorporated: Creating
Employees’ Attitudes, No. 6, 50-62 the Next Generation of Innovation Lead-
Bigo, Vinca, and Martin, Virginie. “Statisti- ers, No. 1, 71-89
cal Correctness”: Do Demographic- Based Collins, Hilary. Organizational Identity Via
Strategies Bring About Corporate Diver- Recruitment and Communication: Lessons
sity?, No. 3, 32-40 From the International Thermonuclear Ex-
Bourdon, Isabelle, and Kimble, Chris. 1001 perimental Reactor Project, No. 5, 36-44
Listes: Strategic Breakthroughs by a Low- Coombs, W. Timothy, and Holladay, Sherry J.
Tech Company in a High-Tech World, No. Conceptualizing Corporate Social Respon-
3, 58-68 sibility, No. 5, 78-97
Bryson, John M. Clarifying Organizational Crespin-Mazet, Florence, Goguo-Primard,
Mandates and Mission, No. 4, 59-84 Karine, and Collins, Hilary. Using Brand-
Calichman, Meghan, and Klemm, Richard. On ing to Effect Internal Change at Spie
the Way to Great at Morristown Medi- Batignolles, No. 1, 63-70
cal Center’s Emergency Department, No. 3, Dasgupta, Tathagata. Home Video Unit Trans-
13-22 forms Itself to Adapt to the Shift to Digital
Chiou, Andy Y., Lipani, Louis J., Zhu, Zhu, Consumption, No. 6, 16-33
and Koppelman, Richard E. Interpreting DeBarba, Herb, Smith, Jennifer Lewis, and My-
the Success of Zappos.com, Four Seasons, ers, Michael. Amid the Nation’s Health-
and Nordstrom: Customer Centricity Is But Care Crisis, Cancer Treatment Centers of
One-Third of the Job, No. 5, 20-35 America Finds Its Own Cure, No. 1, 6-19
Chiou, Andy Y., Lipani, Louis J., Zhu, Zhu, Duncan, Phyllis A., Green, Mark T., Skaggs,
and Koppelman, Richard E. Interpreting Sheryl L., and Herrera, Richard. The Effect
the Success of Zappos.com, Four Seasons, of Gender on Leadership and Culture, No.
and Nordstrom: Customer Centricity Is 2, 37-48
But One-Third of the Job, No. 6, 63- Farooq, Omer, Arain, Ghulam Ali, and
79 Hameed, Imran. Integrating Workplace
© 2012 Wiley Periodicals, Inc.
Global Business and Organizational Excellence « September/October 2012 107
Affect With Psychological Contract Breach Gupta, Vikas, Sinha, Neena, and Kakkar, N.K.
and Employees’ Attitudes, No. 6, 50-62 Uncovering the Secrets of the Twenty-First-
Farooq, Omer. Why Are Some Firms More Century Organization, No. 2, 49-56
Innovative Than Others? Exploring the Hameed, Imran, Faroog, Omer, and Arain,
Role of Learning Organization Compo- Ghulam Ali. Integrating Workplace Affect
nents, No. 6, 42-49 With Psychological Contract Breach and
Fusco, Mary Ann Castronovo. From the Editor, Employees’ Attitudes, No. 6, 50-62
No. 1, 5 Herrera, Richard, Duncan, Phyllis A., Green,
Fusco, Mary Ann Castronovo. From the Editor, Mark T., and Skaggs, Sheryl L. The Effect
No. 2, 5 of Gender on Leadership and Culture, No.
Fusco, Mary Ann Castronovo. From the Editor, 2, 37-48
No. 3, 5 Holladay, Sherry J., and Coombs, W. Timothy.
Fusco, Mary Ann Castronovo. From the Editor, Conceptualizing Corporate Social Respon-
No. 4, 5 sibility, No. 5, 78-97
Fusco, Mary Ann Castronovo. From the Editor, Hunt-Earle, Keziah. Falling Over a Glass Cliff:
No. 5, 5 A Study of the Recruitment of Women to
Fusco, Mary Ann Castronovo. From the Editor, Leadership Roles in Troubled Enterprises,
No. 6, 5 No. 5, 44-53
Gill, Ronald A. Quality-Oriented Teamwork Jameson, John H.F., and Sharrard, Aurora
Resolves Aerospace Manufacturer’s Criti- L. Pittsburgh Climate Initiative: Advancing
cal Path Tooling Crisis, No. 6, 34-41 Sustainability Through Organizational Col-
Goguo-Primard, Karine, Collins, Hilary, and laboration, No. 4, 6-15
Crespin-Mazet, Florence. Using Branding Johnson, Louis A., and Steele, J. Cody. Five Key
to Effect Internal Change at Spie Batig- Steps to Successful Design of Experiments,
nolles, No. 1, 63-70 No. 4, 38-47
Gold, Robert S. The Strategy-Focused IT Orga- Jusela, Gary, Topper, Heath N., and Collins,
nization: A Ten-Year Track Record of Suc- Hilary. Corning Incorporated: Creating the
cess, No. 3,-41-57 Next Generation of Innovation Leaders,
Goldenberg, Elissa, and Yeager, Racheal. HER- No. 1, 71-89
project Women’s Health Program Delivers Kakkar, N.K., Gupta, Vikas, and Sinha, Neena.
Real Business Returns, No. 2, 24-36 Uncovering the Secrets of the Twenty-
Green, Mark T., Skaggs, Sheryl L., Herrera, First-Century Organization, No. 2, 49-
Richard, and Duncan, Phyllis A. The Ef- 56
fect of Gender on Leadership and Culture, Kantabutra, Sooksan. Putting Rhineland Prin-
No. 2, 37-48 ciples Into Practice in Thailand: Sustainable
Green, Rachael. Articles in Brief, No. 1, 96-98 Leadership at Bathroom Design Company,
Green, Rachael. Articles in Brief, No. 2, 72-74 No. 5, 6-19
Green, Rachael. Articles in Brief, No. 3, 89-91 Kimble, Chris, and Bourdon, Isabelle. 1001
Green, Rachael. Articles in Brief, No. 4, 91-93 Listes: Strategic Breakthroughs by a Low-
Green, Rachael. Articles in Brief, No. 5, 104—- Tech Company in a High-Tech World, No.
106 3, 58-68
Green, Rachael. Articles in Brief, No. 6, 104- Klemm, Richard, and Calichman, Meghan. On
106 the Way to Great at Morristown Medical
108 September/October 2012 Global Business and Organizational Excellence
Center’s Emergency Department, No. 3, Memorial: Make Big Progress by Thinking
13-22 Small, No. 3, 23-31
Koppelman, Richard E., Chiou, Andy Y., Li- Martin, Virginie, and Bigo, Vinca. “Statisti-
pani, Louis J., and Zhu, Zhu. Interpreting cal Correctness”: Do Demographic- Based
the Success of Zappos.com, Four Seasons, Strategies Bring About Corporate Diver-
and Nordstrom: Customer Centricity Is But sity?, No. 3, 32-40
One-Third of the Job, No. 5, 20-35 Montalvo, Francisco. Economic Growth and
Koppelman, Richard E., Chiou, Andy Y., Li- Innovation: Lessons in Knowledge Shar-
pani, Louis J., and Zhu, Zhu. Interpreting ing From Bioscience Clusters in Ohio and
the Success of Zappos.com, Four Seasons, Puerto Rico, No. 1, 54-62
and Nordstrom: Customer Centricity Is But Myers, Michael, DeBarba, Herb, and Smith,
One-Third of the Job, No. 6, 63-79 Jennifer Lewis. Amid the Nation’s Health-
Lagoarde-Segot, Thomas. Corporate Social Re- Care Crisis, Cancer Treatment Centers of
sponsibility as a Bolster for Economic America Finds Its Own Cure, No. 1, 6-19
Performance Evidence From Emerging Novicoff, Wendy M., and McMeans, Scott.
Markets, No. 1, 38-53 Prescription for Innovation at Holy Family
LaMarsh, Jeanenne, and Rothermel, Rick. Memorial: Make Big Progress by Thinking
Managing Change Through Employee Em- Small, No. 3, 23-31
powerment, No. 2, 17-23 Price, Kathy M., and Wong, Peter K. Lean
Levesque, Peter J. Building Resilience and Sus- Thinking: A Way of Life for the Sisters
tainability Into the Chinese Supply Chain, of Charity of Leavenworth Health System,
No. 3, 69-83 No. 4, 16-27
Liebesman, Sandford. The Benefits of Linking Recardo, Ronald J., and Toterhi, Tim. Manag-
Management Systems, No. 2, 57-64 ing Change: Nine Common Blunders-and
Lipani, Louis J., Zhu, Zhu, Koppelman, How to Avoid Them, No. 5, 54-69
Richard E., and Chiou, Andy Y. Interpret- Rice, Gillian. Focusing on Purpose to Assure
ing the Success of Zappos.com, Four Sea- Success: Lessons From Millennial Leaders,
sons, and Nordstrom: Customer Centricity No. 3, 84-88
Is But One-Third of the Job, No. 5, 20-35 Rice, Gillian. How Rooted Cosmopolitanism
Lipani, Louis J., Zhu, Zhu, Koppelman, Can Help Save Business and the World, No.
Richard E., and Chiou, Andy Y. Interpret- 1, 90-95
ing the Success of Zappos.com, Four Sea- Rice, Gillian. Powerful Habits Engender Win-
sons, and Nordstrom: Customer Centricity ning Organizational Cultures, No. 5, 98-
Is But One-Third of the Job, No. 6, 63-79 103
McCormick, Michael. Beyond the Shingo: Em- Rice, Gillian. To Ensure Successful Recruiting,
ployee Development Plus Increased Eff- Understand Your Organization’s Culture,
ciency Fosters Growth at AccuRounds, No. No. 4, 85-90
1, 27-37 Rice, Gillian. Transformation in China and Be-
McCrorey, Dee. The Old World of business yond: Implications for Global Leaders, No.
Versus the New World of Business in Four 6, 98-103
Major Industries, No. 6, 80-97 Rice, Gillian. Trust as the Essence of “Out-
McMeans, Scott, and Novicoff, Wendy M. Pre- behaving” in Workplaces and Digital and
scription for Innovation at Holy Family Public Spaces, No. 2, 65-71
Global Business and Organizational Excellence September/October 2012 109
Rieley, James B. Increasing the Bioavailability Toterhi, Tim, and Recardo, Ronald J. Manag-
of Leadership in Organizations, No. 3, 6- ing Change: Nine Common Blunders-and
12 How to Avoid Them, No. 5, 54-69
Robitaille, Denise. Making the Financial Case White, Doug, and White, Polly. Weidmiiller,
for Corrective Action to Management, No. Inc., Breaks Away From the Competition
1, 20-26 by Creatively Targeting Customers’ Needs,
Rothermel, Rick, and LaMarsh, Jeanenne. No. 6, 6-16
Managing Change Through Employee Em- White, Polly, and White, Doug. Weidmiiller,
powerment, No. 2, 17-23 Inc., Breaks Away From the Competition
Rubin, Eileen Newman. A Partnered Approach by Creatively Targeting Customers’ Needs,
to QA Increases Efficiency Through Early No. 6, 6-16
Problem Detection, No. 4, 28-37 Wong, Peter K., and Price, Kathy M. Lean
Sharrard, Aurora L., and Jameson, John H.F. Thinking: A Way of Life for the Sisters
Pittsburgh Climate Initiative: Advancing of Charity of Leavenworth Health System,
Sustainability Through Organizational Col- No. 4, 16-27
laboration, No. 4, 6-15 Yeager, Racheal, and Goldenberg, Elissa. HER-
Sinha, Neena, Kakkar, N.K., and Gupta, Vikas. project Women’s Health Program Delivers
Uncovering the Secrets of the Twenty- Real Business Returns, No. 2, 24-36
First-Century Organization, No. 2, 49- Zhu, Zhu, Koppelman, Richard E., Chiou,
56 Andy Y., and Lipani, Louis J. Interpreting
Sinha, Vinita, and Subramanian, K.S. Organi- the Success of Zappos.com, Four Seasons,
zational Role Stress Across Three Manage- and Nordstrom: Customer Centricity Is But
rial Levels: A Comparative Study, No. 5, One-Third of the Job, No. 5, 20-35
70-78 Zhu, Zhu, Koppelman, Richard E., Chiou,
Skaggs, Sheryl L., Herrera, Richard, Duncan, Andy Y., and Lipani, Louis J. Interpreting
Phyllis A., and Green, Mark T. The Effect the Success of Zappos.com, Four Seasons,
of Gender on Leadership and Culture, No. and Nordstrom: Customer Centricity Is But
2, 37-48 One-Third of the Job, No. 6, 63-79
Smith, Jennifer Lewis, Myers, Michael, and De-
Barba, Herb. Amid the Nation’s Health-
Care Crisis, Cancer Treatment Centers Bioavailability of Leadership
of America Finds Its Own Cure, No. 1, Increasing the Bioavailability of Leadership in
6-19 Organizations, James B. Rieley, No. 3, 6-
Steele, J. Cody, and Johnson, Louis A. Five Key 12
Steps to Successful Design of Experiments,
No. 4, 38-47
Subramanian, K.S., and Sinha, Vinita. Organi- Book Highlight
zational Role Stress Across Three Manage- The Benefits of Linking Management Systems,
rial Levels: A Comparative Study, No. 5, Sandford Liebesman, No. 2, 57-64
70-78 Building Resilience and Sustainability Into the
Topper, Heath N., Collins, Hilary, and Jusela, Chinese Supply Chain, Peter J. Levesque,
Gary. Corning Incorporated: Creating the No. 3, 69-83
Next Generation of Innovation Leaders, Clarifying Organizational Mandates and Mis-
No. 1, 71-89 sion, John M. Bryson, No. 4, 59-84
110 September/October 2012 Global Business and Organizational Excellence
Conceptualizing Corporate Social Responsibil- Clusters in Ohio and Puerto Rico, Francisco
ity, W. Timothy Coombs and Sherry J. Hol- Montalvo, No. 1, 54-62
laday, No. 5, 78-97 HER project Women’s Health Program Delivers
Corning Incorporated: Creating the Next Gen- Real Business Returns, Racheal Yeager and
eration of Innovation Leaders, Hilary Elissa Goldenberg, No. 2, 24-36
Collins, Gary Jusela, and Heath N. Topper, Home Video Unit Transforms Itself to Adapt
No. 1, 71-89 to the Shift to Digital Consumption, Tatha-
The Old World of business Versus the New gata Dasgupta, No. 6, 16-33
World of Business in Four Major Industries, Interpreting the Success of Zappos.com, Four
Dee McCrorey, No. 6, 80-97 Seasons, and Nordstrom: Customer Cen-
tricity Is But One-Third of the Job, Richard
Book Reviews E. Koppelman, Andy Y. Chiou, Louis J. Li-
pani, and Zhu Zhu, No. 5, 20-35
To Ensure Successful Recruiting, Understand
Interpreting the Success of Zappos.com, Four
Your Organization’s Culture, Gillian Rice,
Seasons, and Nordstrom: Customer Cen-
No. 4, 85-90
tricity Is But One-Third of the Job, Richard
Focusing on Purpose to Assure Success: Lessons
E. Koppelman, Andy Y. Chiou, Louis J. Li-
From Millennial Leaders, Gillian Rice, No.
pani, and Zhu Zhu, No. 6, 63-79
3, 84-88
How Rooted Cosmopolitanism Can Help Save
Business and the World, Gillian Rice, No.
Lean Strategy
1, 90-95
Beyond the Shingo: Employee Development
Powerful Habits Engender Winning Organiza-
Plus Increased Efficiency Fosters Growth at
tional Cultures, Gillian Rice, No. 5, 98-103
AccuRounds, Michael McCormick, No. 1,
Transformation in China and Beyond: Implica-
27-37
tions for Global Leaders, Gillian Rice, No.
Lean Thinking: A Way of Life for the Sisters
6, 98-103
of Charity of Leavenworth Health System,
Trust as the Essence of “Outbehaving” in
Peter K. Wong and Kathy M. Price, No. 4,
Workplaces and Digital and Public Spaces,
16-27
Gillian Rice, No. 2, 65-71
1001 Listes: Strategic Breakthroughs by a Low-
Tech Company in a High-Tech World,
Branding
Chris Kimble and Isabelle Bourdon, No. 3,
Using Branding to Effect Internal Change
58-68
at Spie Batignolles, Hilary Collins, Flo-
Organizational Identity Via Recruitment
rence Crespin-Mazet, and Karine Goguo-
and Communication: Lessons From the
Primard, No. 1, 63-70
International Thermonuclear Experimental
Reactor Project, Hilary Collins, No. 5,
Case Studies 36-44
Amid the Nation’s Health-Care Crisis, Can- Pittsburgh Climate Initiative: Advancing Sus-
cer Treatment Centers of America Finds Its tainability Through Organizational Collab-
Own Cure, Herb DeBarba, Jennifer Lewis oration, Aurora L. Sharrard and John H.F.
Smith, and Michael Myers, No. 1, 6-19 Jameson, No. 4, 6-15
Economic Growth and Innovation: Lessons Prescription for Innovation at Holy Family
in Knowledge Sharing From Bioscience Memorial: Make Big Progress by Thinking
Global Business and Organizational Excellence September/October 2012 111
Small, Wendy M. Novicoff and Scott Communication
McMeans, No. 3, 23-31 Organizational Identity Via Recruitment and
Putting Rhineland Principles Into Practice in Communication: Lessons From the Inter-
Thailand: Sustainable Leadership at Bath- national Thermonuclear Experimental Re-
room Design Company, Sooksan Kantabu- actor Project, Hilary Collins, No. 5, 36-44
tra, No. 5, 6-19
Quality-Oriented Teamwork Resolves Corporate Diversity
Aerospace Manufacturer’s Critical Path “Statistical Siaeuictines Do Demographic-
Tooling Crisis, Ronald A. Gill, No. 6, Based Strategies Bring About Corporate Di-
34-41 versity?, Vinca Bigo and Virginie Martin,
Using Branding to Effect Internal Change No. 3, 32-40
at Spie Batignolles, Hilary Collins, Flo-
rence Crespin-Mazet, and Karine Goguo- Corporate Social Responsibility
Primard, No. 1, 63-70 Corporate Social Responsibility as a Bolster
On the Way to Great at Morristown Medical for Economic Performance Evidence From
Center’s Emergency Department, Meghan Emerging Markets, Thomas Lagoarde-
Calichman and Richard Klemm, No. 3, 13- Segot, No. 1, 38-53
22
Weidmiiller, Inc., Breaks Away From the Com- Corrective A ction to Management
petition by Creatively Targeting Customers’ Making the Financial Case for Corrective Ac-
Needs, Doug White and Polly White, No. tion to Management, Denise Robitaille, No.
6, 6-16 1, 20-26
Design of Experiments
Change Management Five Key Steps to Successful Design of Experi-
Managing Chenae: Nine Common Blunders- ments, Louis A. Johnson and J. Cody Steele,
and How to Avoid Them, Tim Toterhi and No. 4, 38-47
ManaRgoinnagld JC.h aRencgaer doT,h rNoou.g h5 , 5E4m-p6l9o yee Em- Early Prot jlem Det sctic n
powerment, Rick Rothermel and Jeanenne A Soanean Aisweoach to QA Increases Eff-
LaMarsh, No. 2, 17-23 ciency Through Early Problem Detection,
Eileen Newman Rubin, No. 4, 28-37
Chinese Subsidiaries Emerging Mark
Multinationals’ Priorities May Distort ISO Corporate Social Responsibility as a Bolster
Standards in Chinese Subsidiaries, Valérie for Economic Performance Evidence From
Angles, No. 4, 48-58 Emerging Markets, Thomas Lagoarde-
Segot, No. 1, 38-53
ae ee
Coliabor ation Employee Attitudes
Pittsburgh Climate Initiative: Advancing Sus- Integrating Workplace Affect With Psycholog-
tainability Through Organizational Collab- ical Contract Breach and Employees’ Atti-
oration, Aurora L. Sharrard and John H.F. tudes, Ghulam Ali Arain, Imran Hameed,
Jameson, No. 4, 6-15 and Omer Farooq, No. 6, 50-62
112 September/October 2012 Global Business and Organizational Excellence
Employee Empowerment On the Way to Great at Morristown Medical
Managing Change Through Employee Em- Center’s Emergency Department, Meghan
powerment, Rick Rothermel and Jeanenne Calichman and Richard Klemm, No. 3, 13-
LaMarsh, No. 2, 17-23 22
Employee Satisfaction Innovation
Interpreting the Success of Zappos.com, Four Why Are Some Firms More Innovative Than
Seasons, and Nordstrom: Customer Cen- Others? Exploring the Role of Learning
tricity Is But One-Third of the Job, Richard Organization Components, Omer Farooq,
E. Koppelman, Andy Y. Chiou, Louis J. Li- No. 6, 42-49
pani, and Zhu Zhu, No. 5, 20-35
ISO Standards
Interpreting the Success of Zappos.com, Four
Seasons, and Nordstrom: Customer Cen- Multinationals’ Priorities May Distort ISO
tricity Is But One-Third of the Job, Richard Standards in Chinese Subsidiaries, Valerie
E. Koppelman, Andy Y. Chiou, Louis J. Li- Anglés, No. 4, 48-58
pani, and Zhu Zhu, No. 6, 63-79
Knowledge Sharing
Future Organizations Economic Growth and Innovation: Lessons in
Uncovering the Secrets of the Twenty-First- Knowledge Sharing From Bioscience Clus-
Century Organization, Neena Sinha, N.K. ters in Ohio and Puerto Rico, Francisco
Kakkar, and Vikas Gupta, No. 2, 49-56 Montalvo, No. 1, 54-62
Gender Leadership
The Effect of Gender on Leadership and Cul- The Effect of Gender on Leadership and Cul-
ture, Richard Herrera, Phyllis A. Duncan, ture, Richard Herrera, Phyllis A. Duncan,
Mark T. Green, and Sheryl L. Skaggs, No. Mark T. Green, and Sheryl L. Skaggs, No.
2, 37-48 2, 37-48
Lean Six Sigma
Gender Diversity Strategies
Amid the Nation’s Health-Care Crisis, Can-
“Statistical Correctness”: Do Demographic-
cer Treatment Centers of America Finds Its
Based Strategies Bring About Corporate Di-
Own Cure, Herb DeBarba, Jennifer Lewis
versity?, Vinca Bigo and Virginie Martin,
Smith, and Michael Myers, No. 1, 6-19
No. 3, 32-40
Gender in Recruitment Lean Thinking
Falling Over a Glass Cliff: A Study of the Re- Lean Thinking: A Way of Life for the Sisters
cruitment of Women to Leadership Roles in of Charity of Leavenworth Health System,
Troubled Enterprises, Keziah Hunt-Earle, Peter K. Wong and Kathy M. Price, No. 4,
No. 5, 44-53 16-27
Health Care Industry Learning Organization Components
Lean Thinking: A Way of Life for the Sisters Why Are Some Firms More Innovative Than
of Charity of Leavenworth Health System, Others? Exploring the Role of Learning
Peter K. Wong and Kathy M. Price, No. 4, Organization Components, Omer Farooq,
16-27 No. 6, 42-49
Global Business and Organizational Excellence September/October 2012 113
Multinational Businesses Recruitment
Multinationals’ Priorities May Distort ISO Falling Over a Glass Cliff: A Study of the Re-
Standards in Chinese Subsidiaries, Valerie cruitment of Women to Leadership Roles in
Anglés, No. 4, 48-58 Troubled Enterprises, Keziah Hunt-Earle,
No. 5, 44-53
Organizational Culture Organizational Identity Via Recruitment and
The Effect of Gender on Leadership and Cul- Communication: Lessons From the _ In-
ture, Richard Herrera, Phyllis A. Duncan, ternational Thermonuclear Experimental
Mark T. Green, and Sheryl L. Skaggs, No. Reactor Project, Hilary Collins, No. 5,
2, 37-48 36-44
Organizational Identity
Organizational Identity Via Recruitment and
Communication: Lessons From the Inter- Home Video Unit Transforms Itself to Adapt
national Thermonuclear Experimental Re- to the Shift to Digital Consumption, Tatha-
actor Project, Hilary Collins, No. 5, 36-44 gata Dasgupta, No. 6, 16-33
Organizational Role Stress
Organizational Role Stress Across Three Man- thineland Capitalism
agerial Levels: A Comparative Study, Vinita Putting Rhineland Principles Into Practice
Sinha and K.S. Subramanian, No. 5, 70-78 in Thailand: Sustainable Leadership at
Bathroom Design Company, Sooksan
Product Quality Assurance Programs
Kantabutra, No. 5, 6-19
A Partnered Approach to QA Increases Effi-
ciency Through Early Problem Detection,
Eileen Newman Rubin, No. 4, 28-37 Small Organizations
1001 Listes: Strategic Breakthroughs by a Low-
Productivity Tech Company in a High-Tech World,
Interpreting the Success of Zappos.com, Four Chris Kimble and Isabelle Bourdon, No. 3,
Seasons, and Nordstrom: Customer Cen- 58-68
tricity Is But One-Third of the Job, Richard
E. Koppelman, Andy Y. Chiou, Louis J. Li-
pani, and Zhu Zhu, No. 5, 20-35 Strategy-Focused Information Technology
Interpreting the Success of Zappos.com, Four Organization
Seasons, and Nordstrom: Customer Cen- The Strategy-Focused IT Organization: A Ten-
tricity Is But One-Third of the Job, Richard Year Track Record of Success, Robert S.
E. Koppelman, Andy Y. Chiou, Louis J. Li- Gold, No. 3, 41-57
pani, and Zhu Zhu, No. 6, 63-79
Psychological Contract Sustainability
Integrating Workplace Affect With Psycholog- Pittsburgh Climate Initiative: Advancing Sus-
ical Contract Breach and Employees’ Atti- tainability Through Organizational Collab-
tudes, Ghulam Ali Arain, Imran Hameed, oration, Aurora L. Sharrard and John H.F.
and Omer Farooq, No. 6, 50-62 Jameson, No. 4, 6-15
114 ; September/October 2012 Global Business and Organizational Excellence
Targeting Customer Needs Toolbox Approach
Weidmiiller, Inc., Breaks Away From the Com- Prescription for Innovation at Holy Family
petition by Creatively Targeting Customers’ Memorial: Make Big Progress by Think-
Needs, Doug White and Polly White, No. ing Small, Wendy M. Novicoff and Scott
6, 6-16 McMeans, No. 3, 23-31
Teamwork Women’s Healthplace Work Programs
Quality-Oriented Teamwork Resolves HERproject Women’s Health Program De-
Aerospace Manufacturer’s Critical Path livers Real Business Returns, Racheal
Tooling Crisis, Ronald A. Gill, No. 6, Yeager and Elissa Goldenberg, No. 2,
34-41 24-36
Global Business and Organizational Excellence September/October 2012 +115