Global Business and Organizational Excellence 2010 - 2011: Vol 30 Index & Table of Contents

2.5 MB·English

Index to Volume 30
No. 1 is November/December 2010
No. 2 is January/February 2011
No. 3 is March/April 2011
No. 4 is May/June 2011
No. S is July/August 2011
No. 6 is September/October 2011
Adams, Jim, and Graban, Mark. CMCD’s Lab work to Learn the Turnaround at Conti-
Draws on Academics, Automakers, and nental Airlines, No. 4, 29-39
Therapists to Realize Its Own Vision of Ex- Cummings, Thomas G., and Greiner, Larry E.
cellence, No. 4, 12-28 Lessons from Experience in Dynamic Strat-
Ahire, Sanjay L., and Malhotra, Manoj K. egy Making, No. 3, 50-56
Scripting a Holistic Rx for Process Improve- Degen, Ronald Jean, and Lund, Daniel W.
ment at Palmetto Health Imaging Centers, Selecting Candidates and Managing Ex-
No. 2, 23-35 patriate Assignments in China, No. 1,
Beecher, H. Juanita M., Golden, Deirdre, and 60-72
McGillivray, Elizabeth D. Recent Action, Deptolla, Ralph. Smithfield’s Journey to Sus-
Federally and in the Workplace, No. 1, 73- tainability: A Work in Progress, No. 6, 6-
81 16
Beer, Michael. Enable Truth to Speak to Eng, Rich, and Pejsa, Paul. Lean Strategy De-
Power: Learning and Governance Systems ployment Delivers Customer Satisfaction At
for High-Commitment, High-Performance GE Healthcare, No. 5, 45-55
Organizations, No. 2, 53-74 Freedman, Robert J. From the Chairman,
Bensahel, Jane G. From the Editor, No. 3, No. 1, 5-6
5-6 Freedman, Robert J. From the Chairman,
Bensahel, Jane G. From the Editor, No. 4, 5 No. 2, 5
Blanchard, David. Supply Chain Management: Froese, Fabian Jintae. Success and Failure in
When You’d Rather Not Do It Yourself, Managing Foreign Acquisitions In South
No. 4, 64-71 Korea and Japan: Lessons from Renault,
Catalano, Rosalie M., and Gioia, Joyce L. General Motors, and DaimlerChrysler,
Meaningful Exit Interviews Help One Bank No. 1, 50-59
Cut Turnover and Save, No. 2, 36-43 Fusco, Mary Ann Castronovo. From the Editor,
Chemla, Alexandre. Lessons from 35,000 Feet: No. 5, 5
How ALTOUR Used an Open Mind And Fusco, Mary Ann Castronovo. From the Editor,
an Open Door Policy to Energize the Travel No. 6, 5
Industry, No. 4, 6-11 Galaviz, Maria E., and McCaughey, Kathleen
Chiou, Andy Y., and Kopelman, Richard E. G. Strategy Alignment Boosts Business Re-
. Getting Organizational Improvement off sults and Employee Satisfaction at Sandia
the Ground: Using the Cube One Frame- National Laboratories, No. 5, 19-34
© 2011 Wiley Periodicals, Inc
Global Business and Organizational Excellence e September/October 2011 67
Geier, Joyce. Embedding Lean Six Sigma into Sector Companies in India: An Empiri-
Everyday Use Ensures Sustainable Culture cal Study of India’s Navratna Companies,
Change at Xerox, No. 6, 17-26 No. 3, 41-49
Gelin, Philippe, and Milusheva, Maia. The Se- Gupta, S.L., Hothi, B.S., and Gupta, Abhishek.
crets of Successful Communities of Practice: Evaluating Boards of Directors of Pub-
Real Benefits from Collaboration within So- lic Sector Companies in India: An Empir-
cial Networks at Schneider Electric, No. 5, ical Study of India’s Navratna Companies,
6-18 No. 3, 41-49
Giannarakis, Grigoris, Sariannidis, Nikolaos, Hagen, Pat. Waste Not, Want Not: Leading the
and Litinas, Nikolaos. An Analysis of Cor- Lean Health-Care Journey at Seattle Chil-
porate Social Responsibility in the Greek dren’s Hospital, No. 3, 25-31
Telecommunications Sector, No. 4, 40-49 Hoffman, Robert. Talent Management at No-
Gioia, Joyce L., and Catalano, Rosalie M. vartis Ecology: Supporting a Decade of Suc-
Meaningful Exit Interviews Help One Bank cess, No. 1, 29-39
Cut Turnover and Save, No. 2, 36-43 Holden, Nigel J., and Glisby, Martin. Master-
Glisby, Martin, and Holden, Nigel J. Master- ing Tacit Corridors for Competitive Advan-
ing Tacit Corridors for Competitive Advan- tage: Cross-Cultural Knowledge Creation
tage: Cross-Cultural Knowledge Creation and Sharing For International Firms, No. 5,
and Sharing For International Firms, No. 5, 64-77
64-77 Hope, Denstan. Global Network Initiative: An
Golden, Deirdre, McGillivray, Elizabeth D., Ethical Compass for Information and Com-
and Beecher, H. Juanita M. Recent Action, munications Firms in the Internet Age,
Federally and in the Workplace, No. 1, 73- No. 3, 7-14
81 Hothi, B.S., Gupta, Abhishek, and Gupta, S.L.
Graban, Mark, and Adams, Jim. CMCD’s Lab Evaluating Boards of Directors of Pub-
Draws on Academics, Automakers, and lic Sector Companies in India: An Empir-
Therapists to Realize Its Own Vision of Ex- ical Study of India’s Navratna Companies,
cellence, No. 4, 12-28 No. 3, 41-49
Green, Rachael. Articles and Brief, No. 5, 93- Joule, Erik. Fashion-Forward Thinking: Sus-
95 tainability as a Business Model at Levi
Green, Rachael. Articles in Brief, No. 1, 87- Strauss, No. 2, 16-22
89 Kimble, Chris. Building Effective Virtual
Green, Rachael. Articles in Brief, No. 2, 81- Teams: How to Overcome the Problems
83 of Trust and Identity in Virtual Teams:
Green, Rachael. Articles in Brief, No. 3, 62-64 Fashion-Forward Thinking: Sustainability
Green, Rachael. Articles In Brief, No. 4, 78-80 As a Business Model at Levi Strauss, No. 2,
Green, Rachael. Articles in Brief, No. 6, 64—- 6-15
66 Kingen, Ron, and Wilkerson, Patrick. The
Greiner, Larry E., and Cummings, Thomas G. Seven Deadly Sins of Strategic Change,
Lessons from Experience in Dynamic Strat- No. 2, 44-52
egy Making, No. 3, 50-56 Kopelman, Richard E., and Chiou, Andy
Gupta, Abhishek, Gupta, $.L., and Hothi, B.S. Y. Getting Organizational Improvement
Evaluating Boards of Directors of Public off the Ground: Using the Cube One
68 September/October 2011 Global Business and Organizational Excellence
Framework to Learn the Turnaround at Rice, Gillian. Analysis, Design, and Integration:
Continental Airlines, No. 4, 29-39 Three Fundamentals of Demand Creation
Litinas, Nikolaos, Giannarakis, Grigoris, and Strategy, and Project Management, No. 6,
Sariannidis, Nikolaos. An Analysis of 58-63
Corporate Social Responsibility in the Rice, Gillian. Biological Anthropology and Or-
Greek Telecommunications Sector, No. 4, ganizational Leadership: What Can We
40-49 Learn?, No. 2, 75-80
Lund, Daniel W., and Degen, Ronald Jean. Se- Rice, Gillian. Intelligence Gathering in Corpo-
lecting Candidates and Managing Expatri- rate Environments: The Roles and Impact
ate Assignments in China, No. 1, 60-72 of Observation, Body Language, the Web,
McCaughey, Kathleen G., and Galaviz, Maria and Golf, No. 3, 57-61
E. Strategy Alignment Boosts Business Re- Rice, Gillian. Life Is a Business School, No. 5,
sults and Employee Satisfaction at Sandia 88-92
National Laboratories, No. 5, 19-34 Rice, Gillian. The Survival of the Most Re-
McGillivray, Elizabeth D., Beecher, H. Juanita sponsive: Asian Business Developments and
M., and Golden, Deirdre. Recent Action, Their Global Impact, No. 4, 72-77
Federally and in the Workplace, No. 1, 73- Rice, Gillian. The World Is Not Flat, No. 1,
81 82-86
Malhotra, Manoj K., and Ahire, Sanjay L. Runfola, Gina, Sokalski, Joseph M., and
Scripting a Holistic Rx for Process Improve- Runfola, Salvatore F. Engaging Production-
ment at Palmetto Health Imaging Centers, Floor Employees for Rapid Improvements
No. 2, 23-35 at Test Technology, Inc., No. 1, 17-28
Manning, James, and Strongin, Dan. The hu- Runfola, Salvatore F., Runfola, Gina, and
man dimension of change at RES Interna- Sokalski, Joseph M. Engaging Production-
cional, No. 1, 40-49 Floor Employees for Rapid Improvements
Milusheva, Maia, and Gelin, Philippe. The Se- at Test Technology, Inc., No. 1, 17-28
crets of Successful Communities of Practice: Sariannidis, Nikolaos, Litinas, Nikolaos, and
Real Benefits from Collaboration within So- Giannarakis, Grigoris. An Analysis of Cor-
cial Networks at Schneider Electric, No. 5, porate Social Responsibility in the Greek
6-18 Telecommunications Sector, No. 4, 40-49
Moser, Myron J. Strengthening American Man- Saul, Jason. Corporate Social Innovation,
ufacturing With CPR?: The Heartfiel Au- No. 5, 78-87
tomation Process for Building Customer Schnee, Elmar. Realizing the Potential of the
Profitability, No. 6, 27-36 Multinational, Multicultural Organization:
Pejsa, Paul, and Eng, Rich. Lean Strategy De- Lessons Learned at Merck Serono, No. 1,
ployment Delivers Customer Satisfaction At 7-16
GE Healthcare, No. 5, 45-55 Semper, Scott. Labor-Management Collabora-
Recardo, Ronald J. Restructuring Leads to Re- tion Ensures Sustainable Change at Miller-
newed Competitive Advantage in Global Fi- Coors, No. 5, 35-44
nancial Services, No. 4, 50-63 Shields, Donald C. A Public-Private Partner-
Recardo, Ronald J. Taking a Fast-Cycle Ap- ship: American Water’s Revolutionary Wa-
proach to Align Organizational Culture ter Reuse System for the Patriots’ Home,
with Business Plans, No. 3, 32-40 No. 5, 56-63
Global Business and Organizational Excellence September/October 2011 69
Sokalski, Joseph M., Runfola, Salvatore F., and Book Review
Runfola, Gina. Engaging Production-Floor Analysis, Design, and Integration: Three Fun-
Employees for Rapid Improvements at Test damentals of Demand Creation Strategy,
Technology, Inc., No. 1, 17-28 and Project Management, Gillian Rice,
Stern, Renée. Going Lean Drives Business Suc- No. 6, 58-63
cess at E-Z-GO, No. 3, 15-24 Biological Anthropology and Organizational
Strongin, Dan, and Manning, James. The hu- Leadership: What Can We Learn?, Gillian
man dimension of change at RES Interna- Rice, No. 2, 75-80
cional, No. 1, 40-49 Intelligence Gathering in Corporate Environ-
Vial, Virginie. Taking a Stakeholders’ Ap- ments: The Roles and Impact of Observa-
proach to Corporate Social Responsibility, tion, Body Language, the Web, and Golf,
No. 6, 37-47 Gillian Rice, No. 3, 57-61
Wakeman, Cy. How to Heal Your Organiza- Life Is a Business School, Gillian Rice, No. 5,
tion’s Relationship with Reality, No. 6, 48- 88-92
57 The Survival of the Most Responsive: Asian
Wilkerson, Patrick, and Kingen, Ron. The Business Developments and Their Global
Seven Deadly Sins of Strategic Change, Impact, Gillian Rice, No. 4, 72-77
No. 2, 44-52 The World Is Not Flat, Gillian Rice, No. 1, 82-
86
Board of Director Evaluation
Evaluating Boards of Directors of Public Sector Case Studies
Companies in India: An Empirical Study of The human dimension of change at RES In-
India’s Navratna Companies, S.L. Gupta, ternacional, Dan Strongin and James Man-
B.S. Hothi, and Abhishek Gupta, No. 3, 41- ning, No. 1, 40-49
49 Building Effective Virtual Teams: How to Over-
come the Problems of Trust and Identity in
Virtual Teams: Fashion-Forward Thinking:
Book Highlights Sustainability As a Business Model at Levi
Corporate Social Innovation, Jason Saul, No. 5, Strauss, Chris Kimble, No. 2, 6-15
78-87 CMCD’s Lab Draws on Academics, Automak-
Enable Truth to Speak to Power: Learn- ers, and Therapists to Realize Its Own Vi-
ing and Governance Systems for High- sion of Excellence, Jim Adams and Mark
Commitment, High-Performance Organi- Graban, No. 4, 12-28
zations, Michael Beer, No. 2, 53-74 Embedding Lean Six Sigma into Everyday Use
How to Heal Your Organization’s Relation- Ensures Sustainable Culture Change at Xe-
ship with Reality, Cy Wakeman, No. 6, rox, Joyce Geier, No. 6, 17-26
48-57 Engaging Production-Floor Employees for
Lessons from Experience in Dynamic Strategy Rapid Improvements at Test Technology,
Making, Larry E. Greiner and Thomas G. Inc., Joseph M. Sokalski, Salvatore F. Run-
Cummings, No. 3, 50-56 fola, and Gina Runfola, No. 1, 17-28
Supply Chain Management: When You’d Fashion-Forward Thinking: Sustainability as a
Rather Not Do It Yourself, David Business Model at Levi Strauss, Erik Joule,
Blanchard, No. 4, 64-71 No. 2, 16-22
70 September/October 2011 Global Business and Organizational Excellence
Getting Organizational Improvement off the Strategy Alignment Boosts Business Results and
Ground: Using the Cube One Framework to Employee Satisfaction at Sandia National
Learn the Turnaround at Continental Air- Laboratories, Kathleen G. McCaughey and
lines, Richard E. Kopelman and Andy Y. Maria E. Galaviz, No. 5, 19-34
Chiou, No. 4, 29-39 Strengthening American Manufacturing With
Going Lean Drives Business Success at E-Z-GO, CPR?: The Heartfiel Automation Process
RenAe Stern, No. 3, 15-24 for Building Customer Profitability, Myron
Labor-Management Collaboration Ensures J. Moser, No. 6, 27-36
Sustainable Change at MillerCoors, Scott Talent Management at Novartis Ecology:
Semper, No. 5, 35-44 Supporting a Decade of Success, Robert
Lean Strategy Deployment Delivers Customer Hoffman, No. 1, 29-39
Satisfaction At GE Healthcare, Paul Pejsa Waste Not, Want Not: Leading the Lean
and Rich Eng, No. 5, 45-55 Health-Care Journey at Seattle Children’s
Lessons from 35,000 Feet: How ALTOUR Used Hospital, Pat Hagen, No. 3, 25-31
an Open Mind And an Open Door Policy
to Energize the Travel Industry, Alexandre
Chemla, No. 4, 6-11
Selecting Candidates and Managing Expatriate
Mastering Tacit Corridors for Competitive Ad-
Assignments in China, Daniel W. Lund and
vantage: Cross-Cultural Knowledge Cre-
Ronald Jean Degen, No. 1, 60-72
ation and Sharing For International Firms,
Martin Glisby and Nigel J. Holden, No. 5,
64-77 nmMunications
Meaningful Exit Interviews Help One Bank The human dimension of change at RES In-
Cut Turnover and Save, Joyce L. Gioia and ternacional, Dan Strongin and James Man-
Rosalie M. Catalano, No. 2, 36-43 ning, No. 1, 40-49
Realizing the Potential of the Multina-
tional, Multicultural Organization: Lessons
t Fra Gl
Learned at Merck Serono, Elmar Schnee,
No. 1, 7-16 The Secrets of Successful Communities of
Restructuring Leads to Renewed Competitive Practice: Real Benefits from Collaboration
Advantage in Global Financial Services, within Social Networks at Schneider Elec-
Ronald J. Recardo, No. 4, 50-63 tric, Philippe Gelin and Maia Milusheva,
Scripting a Holistic Rx for Process Improve- No. 5, 6-18
ment at Palmetto Health Imaging Centers,
Sanjay L. Ahire and Manoj K. Malhotra, { i } i rtr O iil y }i a | bhp yver ovem y
No. 2, 23-35
Waste Not, Want Not: Leading the Lean
The Secrets of Successful Communities of
Health-Care Journey at Seattle Children’s
Practice: Real Benefits from Collaboration
Hospital, Pat Hagen, No. 3, 25-31
within Social Networks at Schneider Elec-
tric, Philippe Gelin and Maia Milusheva,
No. 5, 6-18 Pal ta W( UiLUtolu r
Smithfield’s Journey to Sustainability: A Work Smithfield’s Journey to Sustainability: A Work
in Progress, Ralph Deptolla, No. 6, 6-16 in Progress, Ralph Deptolla, No. 6, 6-16
Global Business and Organizational Excellence September/October 2011 71
Corporate Social Responsibility Expatriate Assignmen
An Analysis of Corporate Social Responsibil- Selecting Candidates and Managing Expatriate
ity in the Greek Telecommunications Sec- Assignments in China, Daniel W. Lund and
tor, Grigoris Giannarakis, Nikolaos Sarian- Ronald Jean Degen, No. 1, 60-72
nidis, and Nikolaos Litinas, No. 4, 40-49
Smithfield’s Journey to Sustainability: A Work Foreign Acquisitior
in Progress, Ralph Deptolla, No. 6, 6-16 Success and Failure in Managing Foreign
Taking a Stakeholders’ Approach to Corporate Acquisitions In South Korea and Japan:
Social Responsibility, Virginie Vial, No. 6, Lessons from Renault, General Motors,
37-47 and DaimlerChrysler, Fabian Jintae Froese,
No. 1, 50-59
Cube One Framework
Getting Organizational Improvement off the rm.e ece
Ground: Using the Cube One Framework to An Analysis of Corporate Social Responsibil-
Learn the Turnaround at Continental Air- ity in the Greek Telecommunications Sec-
lines, Richard E. Kopelman and Andy Y. tor, Grigoris Giannarakis, Nikolaos Sarian-
Chiou, No. 4, 29-39 nidis, and Nikolaos Litinas, No. 4, 40-49
Customer Profitability
Health Care Indust:
Strengthening American Manufacturing With
CMCD’s Lab Draws on Academics, Automak-
CPR?: The Heartfiel Automation Process
ers, and Therapists to Realize Its Own Vi-
for Building Customer Profitability, Myron
sion of Excellence, Jim Adams and Mark
J. Moser, No. 6, 27-36
Graban, No. 4, 12-28
Lean Strategy Deployment Delivers Customer
Employee Driven Improvements
Satisfaction At GE Healthcare, Paul Pejsa
Engaging Production-Floor Employees for
and Rich Eng, No. 5, 45-55
Rapid Improvements at Test Technology,
Scripting a Holistic Rx for Process Improve-
Inc., Joseph M. Sokalski, Salvatore F.
ment at Palmetto Health Imaging Centers,
Runfola, and Gina Runfola, No. 1, 17-28
Sanjay L. Ahire and Manoj K. Malhotra,
Employee Turnover No. 2, 23-35
Waste Not, Want Not: Leading the Lean
Meaningful Exit Interviews Help One Bank
Health-Care Journey at Seattle Children’s
Cut Turnover and Save, Joyce L. Gioia and
Hospital, Pat Hagen, No. 3, 25-31
Rosalie M. Catalano, No. 2, 36-43
Ethics Holistic Organizatic rovement
Global Network Initiative: An Ethical Com- Scripting a Holistic Rx for Process Improve-
pass for Information and Communications ment at Palmetto Health Imaging Centers,
Firms in the Internet Age, Denstan Hope, Sanjay L. Ahire and Manoj K. Malhotra,
No. 3, 7-14 No. 2, 23-35
Exit Interviews india
Meaningful Exit Interviews Help One Bank Evaluating Boards of Directors of Public Sector
Cut Turnover and Save, Joyce L. Gioia and Companies in India: An Empirical Study of
Rosalie M. Catalano, No. 2, 36-43 India’s Navratna Companies, $.L. Gupta,
72 September/October 2011 Global Business and Organizational Excellence
B.S. Hothi, and Abhishek Gupta, No. 3, 41-
49 Success and Failure in Managing Foreign
Acquisitions In South Korea and Japan:
Lessons from Renault, General Motors,
The human dimension of change at RES In- and DaimlerChrysler, Fabian Jintae Froese,
ternacional, Dan Strongin and James Man- No. 1, 50-59
ning, No. 1, 40-49
Realizing the Potential of the Multina-
Success and Failure in Managing Foreign tional, Multicultural Organization: Lessons
Acquisitions In South Korea and Japan: Learned at Merck Serono, Elmar Schnee,
Lessons from Renault, General Motors, No. 1, 7-16
and DaimlerChrysler, Fabian Jintae Froese,
No. 1, 50-59
Taking a Fast-Cycle Approach to Align Or-
ganizational Culture with Business Plans,
Waste Not, Want Not: Leading the Lean
Ronald J. Recardo, No. 3, 32-40
Health-Care Journey at Seattle Children’s
Hospital, Pat Hagen, No. 3, 25-31
Getting Organizational Improvement off the
Engaging Production-Floor Employees for Ground: Using the Cube One Framework to
Rapid Improvements at Test Technology, Learn the Turnaround at Continental Air-
Inc., Joseph M. Sokalski, Salvatore F. Run- lines, Richard E. Kopelman and Andy Y.
fola, and Gina Runfola, No. 1, 17-28 Chiou, No. 4, 29-39
Going Lean Drives Business Success at E-Z-GO,
Renée Stern, No. 3, 15-24
Scripting a Holistic Rx for Process Improve-
ment at Palmetto Health Imaging Centers,
Embedding Lean Six Sigma into Everyday
Sanjay L. Ahire and Manoj K. Malhotra,
Use Ensures Sustainable Culture Change at No. 2, 23-35
Xerox, Joyce Geier, No. 6, 17-26
A Public-Private Partnership: American Water’s
Lean Strategy Deployment Delivers Customer
Revolutionary Water Reuse System for the
Satisfaction At GE Healthcare, Paul Pejsa
Patriots’ Home, Donald C. Shields, No. 5S,
and Rich Eng, No. 5, 45-55
56-63
Recent Action, Federally and in the Workplace,
Elizabeth D. McGillivray, H. Juanita M. Evaluating Boards of Directors of Public Sector
Beecher, and Deirdre Golden, No. 1, 73- Companies in India: An Empirical Study of
81 India’s Navratna Companies, $.L. Gupta,
Global Business and Organizational Excellence September/October 2011 73
B.S. Hothi, and Abhishek Gupta, No. 3, 41- Tacit Knowledgs
49 Mastering Tacit Corridors for Competitive Ad-
vantage: Cross-Cultural Knowledge Cre-
Restructuring
ation and Sharing For International Firms,
Restructuring Leads to Renewed Competitive Martin Glisby and Nigel J. Holden, No. 5,
Advantage in Global Financial Services, 64-77
Ronald J. Recardo, No. 4, 50-63
Talent Management
South Korea
Talent Management at Novartis Ecology: Sup-
Success and Failure in Managing Foreign porting a Decade of Success, Robert Hoff-
Acquisitions In South Korea and Japan: man, No. 1, 29-39
Lessons from Renault, General Motors,
and DaimlerChrysler, Fabian Jintae Froese, eamwork
No. 1, 50-59 Labor-Management Collaboration Ensures
Sustainable Change at MillerCoors, Scott
Strategic Change
Semper, No. 5, 35-44
The Seven Deadly Sins of Strategic Change, Ron
Kingen and Patrick Wilkerson, No. 2, 44- Training
52 Labor-Management Collaboration Ensures
Sustainable Change at MillerCoors, Scott
Strategy Alignment
Semper, No. 5S, 35-44
Strategy Alignment Boosts Business Results and
Employee Satisfaction at Sandia National ifd j
Laboratories, Kathleen G. McCaughey and Getting Organizational Improvement off the
Maria E. Galaviz, No. 5, 19-34 Ground: Using the Cube One Framework to
Learn the Turnaround at Continental Air-
Sustainability
lines, Richard E. Kopelman and Andy Y.
Embedding Lean Six Sigma into Everyday Chiou, No. 4,.29-39
Use Ensures Sustainable Culture Change at
Lessons from 35,000 Feet: How ALTOUR Used
Xerox, Joyce Geier, No. 6, 17-26 an Open Mind And an Open Door Policy
Fashion-Forward Thinking: Sustainability as a
to Energize the Travel Industry, Alexandre
Business Model at Levi Strauss, Erik Joule, Chemla, No. 4, 6-11
No. 2, 16-22
A Public-Private Partnership: American Water’s Virtual Teams
Revolutionary Water Reuse System for the Building Effective Virtual Teams: How to Over-
Patriots’ Home, Donald C. Shields, No. 5, come the Problems of Trust and Identity in
56-63 Virtual Teams: Fashion-Forward Thinking:
Smithfield’s Journey to Sustainability: A Work Sustainability As a Business Model at Levi
in Progress, Ralph Deptolla, No. 6, 6-16 Strauss, Chris Kimble, No. 2, 6-15
74 September/October 2011 Global Business and Organizational Excellence