19 9 7 Global Banking Information Services Forecast 1997-2002 INPUT' D Frankfurt • London • New York • Paris • San Francisco • Tokyo • Washington C. , INPUT About INPUT i Clients make informed decisions more quickly and economically by using INPUT'Sservices. Since 1974, information technology (IT) users and vendors throughout the vv^orld have relied on INPUT for data, research,objectiveanalysisandinsightfulopinionstopreparetheirplans,marketassessmentsandbusiness directions, particularly in computersoftware and services. ContactustodaytolearnhowyourcompanycanuseINPUT'Sknowledgeandexperiencetogrowandprofit in the revolutionary ITworld of the approaching millennium. 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(415) 961-3300, Fax (415) 961-3966 Tokyo • 6F#B, Mitoshiro BIdg., 1-12-12, Uchikanda Chiyoda-ku, Tokyo 101 Japan, Tel. +81 3 3219-5441 , Fax +81 3 3219-5443 Washington, D.C. 1921 Gallows Road, Suite 250, Vienna, VA 22182, USA, Tel. (703) 847-6870, Fax (703) 847-6872 GLOBAL BANKING INFORMATION SERVICES FORECAST, 1997-2002 INPUT Abstract This report gives the results ofthe fourth strategic assessment project of input's 1996 Global Banking Program. It provides a forecast of expenditures for information services in banking from 1997 to 2002. The forecast covers noncaptive expenditures by banks. The report also reviews the business and information technology forces m that will drive expenditures for information services banking. The major driver of growth in information services will be the use ofelectronic m banking retail and corporate electronic banking services, as noted in this report. The forecasts developed in this report are made for five global regions as well as in total for the forecast period. The five regions include Asia/Pacific, Europe, Latin America, the Middle East/Africa and North America. The forecasts are based on over 500 interviews with banks, conducted in 1996 in conjunction with preparation ofreports for the Global Banking Program. Over 100 contacts and interviews with IT vendors also contributed to these forecasts. GBPR4 ©1997byINPUT ReproductionProhibited. Published by INPUT 1881 Landings Drive Mountain View, CA 94043-0848 United States of America Global Banking Information Services Global Banking Information Services Forecast, 1997-2002 Copyright © 1997 by INPUT. All rights reserved. Printed in the United States of America. No part of the publication may be reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission ofthe publisher. The information provided in this report shall be used only by the employees of and within the current corporate structure of INPUT'S clients, and will not be disclosed to any other organization or person, including parent, subsidiary, or affiliated organization, without prior written consent of INPUT. INPUT exercises its best efforts in preparation of the information provided in this report and believes the information contained herein to be accurate. However, INPUT shall have no liability for any loss or expense that may result from incompleteness or inaccuracy ofthe information provided. GBPR4-see* 1997 Digitized by tfie Internet Arcliive 2015 in Iittps://arcfiive.org/details/globalbankinginf04unse 11 GLOBAL BANKING INFORMATION SERVICES FORECAST, 1997-2002 INPUT Table of Contents T xnti (juitcticiii T1-11 JL A. Purpose I-l 1. Overview of Global Forecast I-l 2. Purpose of Study I-l B. Scope 1-2 T-2 D. Report Structure 1-2 E. Related Reports 1-3 T±JTL J2iA.t;L^U.l/lVC v^VdVlCW TT-1 A. Impact of Global Business on Banking II- B. Impact of Electronic Banking II- C. Forecast of Information Services Expenditures, 1997-2002 II-2 D. Recommendations for Banks and IT Vendors II-3 L. XVcCUllllIlclltlclL1U1153 lUX XJdllJvb TxTx--'o^ 2. Recommendations for IT Vendors II-4 III Business and Information Services Environment TTT t III-l iri.. VjrcllcXcU. J_)U.S)Xllfc?j5o V.yUllU-Ll/lUXXo XXX-X 1. Asia/Pacific III-l 2. Europe III-2 3. Latin America III-2 4. Middle East/Africa III-3 5. North America (U.S. and Canada) III-3 B. Forces Driving Bank Use of Information Services III-4 IV Global Trends in Electronic Banking IV-1 A. Trends in Global Retail Electronic Banking IV-1 1. The Impact of Retail Electronic Banking IV-1 2. Global Retail Electronic Banking Services IV-3 GBPR4 ©1997byINPUT Reproduction Prohibited i GLOBAL BANKING INFORMATION SERVICES FORECAST, 1997-2002 INPUT 3. Significant Trends and Factors Involved in Retail Electronic Banking IV-4 B. Trends in Global Corporate Electronic Banking IV-6 V Global Information Services Expenditures in Banking, 1997-2002 A. Regional Forecasts ofExpenditures for Information Services in Banking V-1 1. Asia/Pacific V-1 2. Europe V-2 3. Latin America V-3 4. Middle East/Africa " V-4 5. North America (U.S. and Canada) V-5 B. Global Summary Forecast of Expenditures for Banking Information Services V-7 ii ©1997byINPUT ReproductionProhibited. GBPR4