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THE MONTHLY MAGAZINE OF THE AMERICAN GAS ASSOCIATION MAY 2015 AMERICANGAS IGU’S DAVID CARROLL ON THE ROLE OF NATURAL GAS IN THE GLOBAL ENERGY MIX 46 SPECIAL SECTION: AGA OPERATIONS CONFERENCE + BIENNIAL EXHIBITION 2015 33 GAS ADVOCACY, NOW MORE THAN EVER HOW OUR INDUSTRY IS FACING THE CHALLENGES OF WORLDWIDE ACCESS, MARKET BARRIERS AND SOCIAL LICENSE BelGas.net 800.727.5646 Industry leading 2 week lead time Made in the U.S.A. Quality-driven customer focus Visit Us at Booth #40 Visit Us at Booth #904 for the Western Gas for the AGA Operations Measurement Short Course & Biennial Exhibition in Portland, OR in Grapevine, TX AMAMERICEAN GASRICANGAS VOLUMAEM E9R7IC ANN GUASMBER 4 MAY 2015 F E A T U R E S Cover Story 24 Gas Advocacy, Now More Than Ever Even as natural gas consumption is growing, countries around the world are struggling with challenges to access, mar- kets and social license—all of which the International Gas Union is facing head on. Profile 58 David Carroll The incoming International Gas Union N O president discusses the growing role of NI U natural gas in the world and IGU’s mission AS G to help people see natural gas as “the fuel NAL O of not just today, but tomorrow.” ATI N NTER Special Section: 22 OF I ABiGenAn Oiapl eErxahtiiobnitsio Cno 3n5ference + OURTESY C O OT H P PIPELINE Cybersecurity 8 New Jersey 18 BURNER TIPS Information sharing can help protect South Jersey Gas is proposing a Field Work? Now There’s against cyber attacks. customer comparison program to Financial 66 an App for That 5 further boost energy efficiency. Natural gas has the potential to be a game changer for the energy NGVs 10 Digest 6 industry, says Navigant’s Gordon Compressed natural gas prices New York 20 The Tennessee Valley Authority Pickering. Here are three key factors will remain competitive over oil. The state remains a top consumer moves to natural gas; hydraulic we all should know. of natural gas even as it bans fracturing ramps up fertilizer produc- By the Numbers 12 hydraulic fracturing. tion; researchers design hybrid Infrastructure growth, increased de- ship engine; and more. DEPARTMENTS mand and higher energy efficiency Utah 21 Customer Service 6 are key drivers to natural gas’ Proposed compressed natural gas President’s Message 2 Consumers can save energy by sustainability. conversion program puts money As the U.S. prepares to lead the playing video games. directly into consumers’ pockets. International Gas Union’s 2015–18 People 14 triennium, we have an opportunity Fresh Ideas 9 Florida 21 to advance the global conversation Places 16 A new bill in Oregon is helping The state enters the LNG race. for natural gas. NW Natural further emission reductions; and a first-of-its-kind Michigan 22 Jobs 64 STATE WATCH online gas leak map is garnering Cleaner-burning natural gas is on positive response. the governor’s 2015 agenda. Ad Index 67 All Aboard for Natural Gas 17. Standards 7 Making a Difference 68 The U.S. Department of Energy Maine 18 Employee volunteers with DTE’s talks about zero-energy building Government officials and others Energy Farm Project are reaping the standards. look to natural gas to save the benefits of growing good food for state’s paper industry. those in need in Detroit. MAY 2015 AMERICAN GAS 1 As the U.S. prepares to lead the International Gas Union’s 2015–18 triennium, we have an opportunity to advance the global conversation about the best way to deliver essential energy, boost our global economy and improve our environment through the strategic use of natural gas. PRESIDENT’S MESSAGE BY DAVE McCURDY A GLOBAL VISION FOR GAS ur nation’s dependence on oil has through its premier role in the natural gas industry. In October O consistently shaped our economic, 2011 in Croatia, the United States was selected to lead the Inter- energy, foreign and defense poli- national Gas Union between 2015 and 2018. We will assume the cies. In these pages just a year ago, IGU presidency in Paris next month, and our three-year term will I observed that Russia’s hostility in conclude when we host the 27th World Gas Conference in June the Ukraine has everything to do 2018 in Washington, D.C. David Carroll, president of the Gas with Ukraine being a gateway for a Technology Institute, will serve as the president of IGU, while I vital flow of energy in the region. As will serve as chairman of the 2018 World Gas Conference National chairman of the House Permanent Organizing Committee. Select Committee on Intelligence in the 1990s, I watched how The IGU represents the natural gas industries of 91 nations energy dependence became a contributing factor to deep involve- and is involved in advocacy around the world on their behalf. Its ment in the Middle East and proxy competition with Russia in numerous committees provide opportunities for more than 1,000 much of the world. While the United States is and has always been members of the global gas community to share best practices exceptional in so many respects, our energy dependence has pulled and engage in discussions relating to all segments of the natural us into conflicts that we otherwise might have avoided. gas value chain. This is a critical opportunity to capitalize on the Now this country has the potential to enter a new chapter United States’ role as a global energy leader. Our technological where our level of involvement throughout the world will not be advancements, abundant supply and vast delivery network can dictated by dependence on energy but instead by other strategic not only benefit our nation but can change the way we use energy objectives. Our nation fosters unparalleled innovation and techno- throughout the globe. logical development. American ingenuity unlocked vast supplies of Clean, abundant natural gas has the potential to affect every natural gas from shale deposits deep beneath the earth’s surface. The aspect of our lives and those throughout the world, from the power blessings from this discovery are touching the lives of every single we need to the products we use. Over the next three years, the American as we have created jobs, reinvigorated our economy, low- U.S. will lead a global conversation about the best way to deliver ered utility bills and invested in upgrading the 2.4 million miles of essential energy while boosting our global economy and improv- pipelines that deliver this clean energy safely and reliably to homes ing our environment through smart policies and best practices that and businesses. encourage the strategic use of natural gas. I know I am not alone In some cases, policies need to be revised to clear the way for all in saying that I look forward to this opportunity to work with our Americans to experience the energy efficiency, environmental and partners in the U.S. and around the world to help shape the global affordability benefits of natural gas. Our abundant supply and vast vision of gas for years to come. u infrastructure are the envy of the world. We envision a future where natural gas not only provides energy for homes and businesses but runs a significant number of our vehicles, generates power and sup- ports other forms of renewable energy. Approximately five years ago, the American Gas Associa- tion embarked on a mission to assert America’s global leadership President and CEO, [email protected] 2 AMERICAN GAS MAY 2015 I C M W D N OMPLIANCE ANAGEMENT & ORKFORCE EVELOPMENT For over 20 years, ENERGY worldnet, Inc. (EWN) has been at the forefront of compliance management and workforce development solutions for the energy industry. By leveraging a Best-in-Class Learning and Content Management System, innovative online and mobile technologies, extensive industry experience and a highly knowledgeable customer service team, we take the complexity out of training and regulatory compliance. Compare and see why EWN is the most trusted, comprehensive and cost-effective compliance solution available! A Complete Industry Solution • Operator Qualification Compliance (OQ) • OQ Plan Development, Auditing and Consulting • General OSHA Training, OSHA 10 & 30 • Activity Specific Safety Procedures and Forms • Full Suite of Bi-lingual Training Available (Spanish) • Task List Development, Auditing and Consulting • Mobile Evaluation and Reporting Applications • Interactive Contractor Management Tools • Insurance Data and Experience Modification Rates (EMR) • Merger and Acquisition Conversion Assessments VViissiitt UUss OOnnlliinnee!! • Substance Testing Tools for Test Records and Testing Pools • Cloud-Based Document Sharing • Pipeline Inspector Program • Master Evaluator Certification Program (MECP) • Master Trainer Development Program (MTDP) • IACET Authorized Continuing Education Credits Available • Total Program Customization Tools and Options • Accepted by 500+ Owner Operators • Utilized by over 80,000 Operator and Contractor Employees • Full Security Protocols for Online Data Storage • SCORM Conformant Training and Reporting [email protected] 1.855.396.5267 www.energyworldnet.com MAY 2015 AMERICAN GAS 3 THE MONTHLY MAGAZINE OF THE AMERICAN GAS ASSOCIATION AMERICANGAS EDITORIAL DIRECTOR EXECUTIVE EDITOR ART DIRECTOR Tracy L. Burleson Kelly Crane Winkler Jordan Sitler [email protected] 202/824-7229 SENIOR EDITOR SUBSCRIBER CUSTOMER SERVICE Danielle Wong Moores 866/512-3111 CONTRIBUTING EDITORS fax: 845/267-3478 Michael Murray MANAGING EDITOR [email protected] Jennifer O’Shea Lori B. Racey ADVERTISING CIRCULATION MANAGER ASSISTANT MANAGING EDITOR Justin Wolfe Sherri R. Hamm Melanie Bracey The YGS Group [email protected] 717/430-2238 [email protected] www.aga.org • www.truebluenaturalgas.org • @AGA_naturalgas FOLLOW AGA ONLINE www.flickr.com/photos/agadotorg • www.facebook.com/naturalgas • www.aga.org, click on LinkedIn icon BOARD OF DIRECTORS OFFICERS DIRECTORS Michael P. McMasters, Chesapeake Utilities Corp. Scott L. Morris, Avista Corp. CHAIRMAN OF THE BOARD Craig L. Adams, PECO Energy, an Exelon Co. Michael Noone, SourceGas LLC Terry D. McCallister, WGL Holdings Inc. William J. Akley, EverSource Energy Morgan K. O’Brien, Peoples Natural Gas Dennis V. Arriola, Southern California Gas Co. Scott M. Prochazka, CenterPoint Energy FIRST VICE CHAIRMAN Robert F. Beard, UGI Utilities Inc. Ian Robertson, Algonquin Power & Utilities Corp. Ralph A. LaRossa, Public Service Electric & Gas Co. Lawrence T. Borgard, Utilities, Integrys Energy Group John G. Russell, CMS Energy Corp. Carl L. Chapman, Vectren Corp. Suzanne Sitherwood, The Laclede Group Inc. SECOND VICE CHAIRMAN Kim R. Cocklin, Atmos Energy Corp. Robert C. Skaggs, Jr., NiSource Inc. Pierce H. Norton II, ONE Gas Inc. Laurence M. Downes, New Jersey Resources Thomas E. Skains, Piedmont Natural Gas Co. Inc. Jeffrey E. DuBois, South Jersey Gas Co. John W. Somerhalder II, AGL Resources IMMEDIATE PAST CHAIRMAN Gordon L. Gillette, Tampa Electric and Peoples Gas Ronald J. Tanski, National Fuel Gas Co. Gregg S. Kantor, NW Natural Kimberly J. Harris, Puget Sound Energy John P. Hester, Southwest Gas Corp. PRESIDENT & CEO Glenn R. Jennings, Delta Natural Gas Co. Inc. Dave McCurdy, American Gas Association Ronald W. Jibson, Questar Corp. DAIDRVECISTOORRYS Christopher P. Johns, Pacific Gas and Electric Co. GENERAL COUNSEL Marie E. Jordan, National Grid Lonnie E. Bellar, LG&E-KU, PPL Companies Kevin B. Belford, American Gas Association Patricia L. Kampling, Alliant Energy Doyle N. Beneby, CPS Energy Nicole A. Kivisto, Montana-Dakota Utilities Co. Julie A. Dill, Spectra Energy Corp. CORPORATE SECRETARY Steven E. Kurmas, DTE Energy David R. Emery, Black Hills Corp. Gary W. Gardner, American Gas Association Kent T. Larson, Xcel Energy Inc. William J. Fehrman, MidAmerican Energy Co. James P. Laurito, Central Hudson Gas & Electric Corp. Rory Miller, Williams Companies Inc. CHIEF FINANCIAL & ADMINISTRATIVE OFFICER Diane Leopold, Dominion Energy William C. Stephens, ATCO Gas Kevin M. Hardardt, American Gas Association Richard J. Mark, Ameren Illinois James P. Torgerson, UIL Holdings Corp. Kevin Marsh, SCANA Corp. Craig E. White, Philadelphia Gas Works John McAvoy, Consolidated Edison Inc. The American Gas Association, founded in 1918, represents more than 200 local American Gas provides natural gas industry professionals with the information they need ANNUAL SUBSCRIPTION: $59 domestic (United States), $110 foreign. Single copies, energy companies that deliver clean natural to enhance their effectiveness and that of their companies by publishing leading-edge $7.50 each domestic, $12.50 each foreign. Periodicals postage paid at Washington, reports on the industry and on American Gas Association activities that offer value to D.C. and at additional mailing offices. gas throughout the United States. More than 72 million U.S. residential, commercial and its members. POSTMASTER: Send address changes to American Gas, P.O. Box 317, Congers, NY American Gas (ISSN 1043-0652) is published monthly (except for bimonthly August/ 10920-0317. industrial customers use natural gas; 94 September and December/January issues) by the American Gas Association, 400 N. percent—more than 68 million customers— Capitol St., N.W., 4th Floor, Washington, D.C. 20001. Phone numbers: advertising, REPRINTS: For high-quality reprints of articles to use in your education, promotional or sales efforts, including electronic reprints, contact Cindy Eyler at Sheridan Reprints at 717/632- receive their gas from AGA members. Natural 717/430-2218; editorial, 717/430-2397; circulation, 866/512-3111; fax, 3535, x8008 or [email protected]. ©2015 American Gas Association. gas meets almost one-fourth of the United 845/267-3478. Statements of fact and opinion herein are the responsibility of the States’ energy needs. Visit us at www.aga.org. authors and advertisers alone and do not imply an opinion or endorsement on the part All rights reserved. Reproduction in whole or part without written permission is prohibited. of the American Gas Association. SUBSCRIBE TO THE DIGITAL AMERICAN GAS www.aga.org/news/american-gas-magazine/subscribe 4 AMERICAN GAS MAY 2015 IN THIS SECTION Video games help consumers save energy 6 DOE reviews comments on zero-energy building standards 7 Information sharing will help protect against cyber attacks 8 AMERICAN GAS FIELD WORK? NOW THERE’S AN APP FOR THAT A partnership between IBM and Apple could change the way technicians work The Field Connect app for iOS is designed to systems while on the job. They will receive deliver real-time, location-based information push notifications on nearby hazards, power to field personnel and linemen, whether they outages and crews, which, according to IBM, are hundreds of feet above the earth in a cherry will “allow them to work beyond the truck like picker or knee-deep at a worksite. never before.” With their safety in mind, the app gives Along with up-to-the-minute information workers the ability to access customer informa- based on their location, the app provides per- tion systems, outage management, work-order sonalized training and safety tips on demand. management and geographic information —Adam Folk MAY 2015 AMERICAN GAS 5 CUSTOMER SERVICE sic motivation to save energy, not just for a cash reward, but as an end in itself. A well-designed AMERICAN GAS Game On game can bring us to the point where we enjoy the effort of saving energy and persist in doing so after the game is over.” Video games can help consumers learn how to save energy In the long run, all of those games of “Angry FRESH IDEAS Birds” might be costing you more on energy than D I G E S T they should. Instead of lobbing birds at evil pigs, An Emission Mission a host of new video games are making it fun for The United Arab Emirates plans to consumers to save energy and natural gas, accord- A new bill in Oregon is helping NW import an increased amount ing to a recent report by the American Council for Natural further its emission reduction of natural gas from Qatar an Energy-Efficient Economy. programs through the Dolphin pipeline to Utility companies and researchers are attempt- meet growing domestic demand, ing to redirect our penchant for shooting digital An Oregon natural gas utility plans to according to Energy Minister zombies and aliens into real-world reductions in build on its successful carbon-offset Suhail Al Mazrouei. He said the energy use through “gameification.” The report program by establishing new initiatives to UAE will also expand imports of analyzed 22 games developed since 2010 and lower greenhouse gases. liquefied natural gas and advance found that by turning energy-saving strategies into NW Natural is planning a series of programs its own deposits of high-sulfur gas. something fun, participants saved 3 to 6 percent spurred, in part, by a recent state bill that incen- The UAE needs additional natural on their energy use. tivizes natural gas utilities to invest in projects gas to generate electricity for a Of the games examined by researchers, all that reduce emissions. Former Oregon Gov. John growing population and expand either gave players rewards for energy savings ac- Kitzhaber signed the bill into law last summer. energy-intensive industries such as tivities, provided challenges in which players com- “This is an excellent opportunity to demon- aluminum and steel. peted to save the most energy during a given time strate our spirit of innovation—and showcase period, used real-time data on a player’s energy use the important role natural gas can play in help- The decrease in global crude as feedback or made use of virtual worlds. ing our region meet its environmental goals,” oil prices has helped drive U.S. One Wisconsin construction company used Bill Edmonds, NW Natural environmental and natural gas imports to the a game called “iChoose” by Cool Choices to sustainability director, told American Gas. highest in at least seven encourage staff to compete on energy-saving tasks Melissa Moore, a NW Natural spokes- years, even as the country based on a monthly goal, such as saving water or woman, said the bill allows companies like hers prepares to begin exporting. natural gas. Employees earned points for com- to undertake emission reductions in ways that Deliveries to pipelines from LNG pleting tasks and logged their progress on the would not be possible without it, as well as serve terminals in Maryland and Mas- company’s website. A leaderboard let them know customers and the community. sachusetts in January were the how they fared when compared with co-workers. The company has formed a Carbon Solutions highest compared with data dating Winning teams and individuals earned cash prizes program team to explore several ways to reduce its to late 2007, according to Ventyx and grants that they could donate to charity. carbon footprint, she said. Ideas include reducing data compiled by Bloomberg. In Meanwhile, applications such as JouleBug natural gas emissions from blow-downs during addition, volumes in January were prompt players to upload details about their pipeline repair and starting an oil conversion pro- more than six times higher than homes (square footage, type of heating, age) and gram that would encourage customers to convert one year ago, when the polar vor- import data from their utility accounts. Then the from oil furnaces to natural gas. The company is tex stimulated record consumption. app provides energy-saving tasks that range from also examining a proposal for large commercial changing a lightbulb to caulking a leaky window. and industrial customers in which they would Following an environmental review According to the report, efforts by utilities and invite them to use natural gas for their combined that received comments from businesses to reward players in the game tend to heat and power or distributed generation projects more than 1,500 respondents, the translate into subconscious habits that lead to sav- to increase their energy efficiency. Tennessee Valley Authority board ing energy in the real world. “Ultimately, we envision a wide array of proj- of directors approved replac- “The most effective games use social norms ects that can reduce emissions,” Edmonds said. ing the Allen Fossil Plant, and social networking to compare, amplify and “Conceptually, these range from using biogas a 55-year-old coal plant in reward players’ efforts,” the report said. “All these from dairy farms in motor vehicles to investing Memphis, with a natural elements work together to increase players’ intrin- in district-based CHP systems.” 6 AMERICAN GAS MAY 2015 D I G E S T The company will work to further refine its energy buildings, including how the public feels gas plant that will help ensure ideas in 2015, Moore said. In the meantime, about the definitions and whether they should continued low-cost and depend- NW Natural will continue to enroll customers be changed to represent different scopes, such as able electricity for the area. in its Smart Energy program, which began in buildings, campuses and communities. Compared with the coal plant, 2007. The program asks customers to pay a sur- “A broadly accepted market definition of the natural gas plant will reduce charge of a few dollars a month for carbon offset [zero-energy building] boundaries and metrics is carbon emissions by more than programs. About 25,000 customers are enrolled. foundational to efforts by governments, utilities, 60 percent, nitrogen oxides by or private entities to recognize or incentivize 90 percent and sulfur dioxide by zero-energy buildings,” the DOE notice said. nearly 100 percent. STANDARDS At its most basic level, a zero-energy build- ing generates enough renewable energy onsite A report from Navigant Research Toward Zero to equal or surpass its annual energy use. In the suggests that sales of vehicles past, industry and regulators have disagreed on that run on compressed The U.S. Department of Energy has how to measure the energy produced by a build- natural gas will reach nearly begun a conversation on zero-energy ing, how emissions play into the calculations and 4 million annually by the building standards the very definition of “zero.” And there are other year 2024. Increasingly strict fuel questions. For instance, do renewable resources economy and tailpipe emissions Zero-energy buildings are increasingly have to be onsite if there isn’t enough space? Can standards in major automotive becoming a goal in modern construction. they be close by? Can combustion fuels be used? markets are leading automakers to However, there is currently no common How do you calculate emissions saved from zero- provide alternatives to traditional definition for “zero energy.” energy performance? gasoline- and diesel-fueled internal The U.S. Department of Energy hopes The DOE said it “expects to use the defini- combustion engines. For many cus- to change that with information it gets from tion and guidelines in DOE projects that provide tomers, particularly high-mileage private businesses and the public. This year, the guidance on the design or operations of zero- fleet operators and consumers in DOE put out a notice for private sector help in energy buildings, and in any DOE programs that regions with high retail prices for determining a uniform set of standards for zero- recognize or track zero-energy buildings.” liquid fuels, compressed natural gas vehicles offer an excellent option for reducing operating costs and CO emissions. 2 U.S. fertilizer producers have been able to ramp up production thanks to hydraulic fracturing technology driving down the price of natural gas. The U.S. imports 12 million tons of nitrogen fertilizer each year—a product that depends on an ample supply of natural gas— but companies such as Iowa Fertil- izer are working to meet demand domestically. Iowa Fertilizer is set to build a fertilizer plant in Lee County, Iowa, to produce anhydrous ammonia, urea, urea ammonium nitrate and diesel ex- haust fluid, which will serve Iowa, Illinois, Indiana, Missouri and Min- nesota with 1.5 million to 2 million tons of nitrogen fertilizer a year. The plant is set to be operational by the end of 2015. Continued on page 8 MAY 2015 AMERICAN GAS 7 D I G E S T Continued from page 7 According to a DOE report, the definition McCurdy, AGA president and CEO, lauded Waste Management and Giant should create a standardized basis for identify- Obama’s action. Cybersecurity is one of AGA’s AMERICAN GAS Eagle supermarkets in the ing zero-energy buildings for use by industry, be top 10 advocacy priorities, and McCurdy said Pittsburgh region are using grant capable of being measured and verified, influence information sharing is a key part of protecting money from the Pennsylvania the design and operation of buildings to substan- against cyber threats. Department of Environmental tially reduce building energy consumption, be “America’s natural gas utilities work diligently Protection to purchase compressed clear and easy to understand, set a long-term goal to enhance the cyber and physical security of our natural gas vehicles as part of the and be capable of being in place without change operations, and we commend the administra- final award package under Act 13 for some time into the future. tion for seeking and including industry insight drilling impact fees. The compa- The agency already has a program for residen- and expertise during the development process,” nies are working to expand tial structures, called Zero Energy Ready Home. McCurdy said. “We look forward to the con- their already existing CNG tinuation of this productive collaboration as we vehicle fleet. Waste Manage- address the directives in the executive order in ment spokeswoman Erika Deyar- CYBERSECURITY concert with the U.S. Department of Homeland min told the Observer-Reporter Security to ensure its outcomes will be feasible newspaper that the company has Sharing is Caring and beneficial for all involved.” “over 3,500 trucks across the The order, which is largely advisory in nature country that run off of CNG, mak- AGA and the federal government are and was created with input from AGA, encour- ing us the largest in our industry.” working on information-sharing measures ages more coordination in several ways. The order Waste Management plans to use to help protect against cyber attacks promotes the development of more information its $500,000 award toward 25 sharing and analysis centers between businesses and vehicles for a total of 55 CNG- President Barack Obama wants government the government. These ISACs are designed to share operated vehicles, while Giant and private industries to be more open about information about cyber threats across a region or Eagle has $400,000 budgeted for the threats to their computer systems, and the in response to a specific threat. It also directs the 16 vehicles, bringing its total to American Gas Association is embracing his efforts. Department of Homeland Security to fund the 91 vehicles in the Pittsburgh and Obama recently signed an executive order creation of a nonprofit organization to develop a Cleveland areas. that lays the framework for increased coopera- common set of voluntary standards for the ISACs, tion and information sharing between private which will improve the coordination between regu- Researchers in Copenhagen, industries and the federal government. Dave lators and private companies. Lastly, it streamlines Denmark, have developed a ship engine that runs on both diesel fuel and liquefied natural gas. Safety and ef- ficient fuel use were key compo- nents in the development of the engine, with engineers taking an in-depth look with high-speed cameras to see how the engine operates on LNG. “We’ve in- creased our understanding of how natural gas … is being ignited by the diesel pilot inside the engine. And this, of course, allows us to optimize, for example, timing [and] geometrical arrangements of the different injectors in order to ignite the gas as efficiently as possible,” Johan Fredrik Hult said in a Euronews story. Hult is an optical engineer with MAN Diesel & Turbo, the company coordinat- ing the project. 8 AMERICAN GAS MAY 2015

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