Games in Operations Management: IFIP TC5/WG5.7 Fourth International Workshop of the Special Interest Group on Integrated Production Management Systems and the European Group of University Teachers for Industrial Management EHTB November 26–29, 1998, Ghent PDF
Preview Games in Operations Management: IFIP TC5/WG5.7 Fourth International Workshop of the Special Interest Group on Integrated Production Management Systems and the European Group of University Teachers for Industrial Management EHTB November 26–29, 1998, Ghent
GAMES IN OPERATIONS MANAGEMENT IFIP -The International Federation for Information Processing IFIP was founded in 1960 under the auspices of UNESCO, following the First World Computer Congress held in Paris the previous year. An umbrella organization for societies working in information processing, IFIP's aim is two-fold: to support information processing within its member countries and to encourage technology transfer to developing nations. As its mission statement clearly states, IFIP's mission is to be the leading, truly international, apolitical organization which encourages and assists in the development, exploitation and application of information technology for the benefit of all people. IFIP is a non-profitmaking organization, run almost solely by 2500 volunteers. It operates through a number of technical committees, which organize events and publications. IFIP's events range from an international congress to local seminars, but the most important are: • The IFIP World Computer Congress, held every second year; • open conferences; • working conferences. The flagship event is the IFIP World Computer Congress, at which both invited and contributed papers are presented. Contributed papers are rigorously refereed and the rejection rate is high. As with the Congress, participation in the open conferences is open to all and papers may be invited or submitted. Again, submitted papers are stringently refereed. The working conferences are structured differently. They are usually run by a working group and attendance is small and by invitation only. Their purpose is to create an atmosphere conducive to innovation and development. Refereeing is less rigorous and papers are subjected to extensive group discussion. Publications arising from IFIP events vary. The papers presented at the IFIP World Computer Congress and at open conferences are published as conference proceedings, while the results of the working conferences are often published as collections of selected and edited papers. Any national society whose primary activity is in information may apply to become a full member of IFIP, although full membership is restricted to one society per country. Full members are entitled to vote at the annual General Assembly, National societies preferring a less committed involvement may apply for associate or corresponding membership. Associate members enjoy the same benefits as full members, but without voting rights. Corresponding members are not represented in IFIP bodies. Affiliated membership is open to non-national societies, and individual and honorary membership schemes are also offered. GAMES IN OPERATIONS MANAGEMENT IFIP TC5/WC5.7 Fourth International Workshop of the Special Interest Croup on Integrated Production Management Systems and the European Croup of University Teachers for Industrial Management EHTB November 26-29, 1998, Ghent, Belgium Edited by jens 0. Riis Aalborg University Denmark Riitta Smeds Helsinki University of Technology Finland Rik Van Landeghem Ghent University Belgium '~·' SPRINGER SCIENCE+BUSINESS MEDIA, LLC Library of Congress Cataloging-in-Publication Data Games in operations management: IFIP TC5/WG5.7 fourth international workshop of the Special Interest Group on Integrated Production Management Systems and the European Group of University Teachers for Industrial Management EHTB: November 26-29, 1998, Ghent, Belgium I edited by Jens 0. Riis, Riitta Smeds, Rik Van Landeghem. p. em. - (International Federation for Information Processing ; 42) Includes bibliographical references. ISBN 978-1-4757-5306-6 ISBN 978-0-387-35506-1 (eBook) DOI 10.1007/978-0-387-35506-1 1. Operations research-Problems, exercises, etc.-Congresses. 2. Production management-Problems, exercises, etc.-Congresses. 3. Management games Congresses. I. Riis, Jens Ove. II. Smeds, Riitta. Ill. Landeghem, Rik Van. IV. IFIP TC5/WG5.7 Special Interest Group on Integrated Production Management Systems. V. European Group of University Teachers for Industrial Management. VI. International Federation for Information Processing (Series); 42. T57.6. G36 2000 658.4'034-dc21 00-028580 Copyright ® 2000 by Springer Science+Business Media New York Originally published by Kluwer Academic Publishers in 2000 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, mechanical, photo-copying, recording, or otherwise, without the prior written permission of the publisher, Springer Science+ Business Media, LLC. Printed on acid-free paper. Contents Preface Vll Biography of the Editors ix PART ONE Development of Games 1 1 Change Agent 007 -Licence to Simulate 3 Matleena Pankakoski 2 Possibilities of Multimedia in Business Process Modeling 15 and Simulation Riitta Smeds, Tapia Taka/a, Paivi Haho, Matti Grahn, Janne Jalkanen, Marko Nieminen, Ismo Hautala and Antti Latva-Koivisto 3 From Manual to Multimedia: Development of an 25 Enterprise Game Susanna Virtanen, Riitta Smeds, Matti Grahn, Janne Ikaheimonen, Janne Jalkanen, Hanna Kervinen, Seppo Laukkanen 4 Computer Games versus Experiments 35 Uffe Thorsteinsson 5 Reproducing the Management Process in an Educational 47 Context Alastair Nicholson PART TWO Games in a Manufacturing Environment 61 6 Measuring Simulation Based Change Management m 63 Manufacturing Tapani Taskinen and Riitta Smeds 7 Choosing Appropriate Simulation Games in Industrial 77 Engineering Education: 25 Years of Experience at the Centre for Industrial Management, K.U.Leuven Ludo Gelders and Liliane Pintelon 8 Optimisation and Redesign of a Bicycle Production. An 87 Interactive Planning Game for Team Oriented Education and Self-Training Gert Zulch, Thomas Bogus and Uwe Jonsson 9 New Approaches for Training and Education of 99 Engineers by Using Simulation Games Jens Hoheisel, FritlyojWeber, Gert Windho.ff PART THREE Games in a Services Environment 111 10 Simulation Games in the Project Management 113 Environment Juan L. Cano, Ruben Rebollar, Maria. J Saenz 11 "P an i c", a Computer Game for Training of Candidate 125 Physicians Confronted with Mass Casualty Incidents Nicolas Muller, Patrick Martens, Peter Willen, Henri Muller (-Malek) PART FOUR Games for Teaching Organizational Values 137 12 The Trainability of Interpersonal Skills. Guidelines for 139 the Business Game Trainer Eddy De Clercq 13 An Interactive and Experiential Game for Promoting 151 Organizational Values Heini Ikiivalko and Miia Martinsuo 14 Integrated Implementation of Virtual Teaching to Support 163 Employee Qualification in Learning Enterprises Harald Augustin and Christian M Thurnes 15 Preparing Employees for the Learning Enterprise through 179 Simulation Games Sven Haferkamp, Shin Thomas, Klaus Henning PART FIVE What's Next ? 193 16 Looking into the Future 195 Jens Riis Preface Learning has become a constant state of mind for most professionals in today's organizations. However, to become a true Learning Enterprise, organizations cannot stop at instilling this yearning for knowledge into their collaborators. They must also capture and formalize the common know-how of the organization, as well as provide time and infrastructure to allow learning moments to happen. The aim of the Gaming Workgroup within IFIP 5. 7 on Integrated Production Management Systems and the European Group of University Teachers for Industrial Management EHTB is to develop tools and formalisms to support experimental learning in these organisations. It has been proven that modelling the know-how, using visual environments such as multimedia and graphic simulations, is a first step. This in tum allows for the development of games, i.e. challenging settings that foster group interaction and problem solving. This book gives an excellent overview of the different game formats that have been developed and tested in the past years, by the members of the workgroup. Most games were developed toward industrial organisations, but some of them are more widely applicable. The book is aimed at organizational trainers, or anyone responsable for internal education in an organisation. It will provide them with a good overview of state-of-the-art game and training formats, as well as offer hints and advice on how to organize interactive training sessions. The workgroup members have presented their findings at a Workshop, organized in october 1998, hosted by the University of Gent in Belgium. The initiative was taken by prof. Muller from Gent and prof. Riis from Denmark. The Workshop was organized by Riita Smeds (Finland), and chaired by prof. Van Landeghem (Belgium). This book contains the proceedings of this workshop, which have been extensively edited by their authors, based on refereeing done by profs. Smeds and Van Landeghem. Typesetting support from ir. Annelies Beuselinck is gratefully acknowledged. The editors, profs. Smeds and Van Landeghem, wish to thank everyone who has supported the creation of this book, with special thanks to Mrs. Yana Lambert (Kluwer Academic Publishers) and prof. Riis for their support in producing the book. Gent, 7 november 1999 Biography of the Editors Jens Riis Jens 0. Riis is Professor of Industrial Management Systems at the Department of Production, Aalborg University in Denmark. His research areas include industrial management, technology management and project management. Riitta Smeds Riitta Smeds is Docent in the field of Business Process Development at Helsinki University of Technology, Department of Industrial Engineering and Management, and head of the Enterprise Simulation Laboratory. She also teaches Management of Technology at the Swedish School of Economics and Business Administration. She holds a M.Sc. (Tech.), a Lic.Sc. (Tech.), and a D.Sc.(Tech.) in Industrial Management from Helsinki University of Technology. She is a member of the International Foundation for Production Research IFPR, of the European Group for Organizational Studies EGOS, of IFIP Working Group 5.7 on Computer Aided Production Management Systems, and EuroCINet. She belongs to the editorial board of the journals 'Knowledge and Process Management, The Journal of Corporate Transformation' and 'International Journal of Entrepreneurship and Innovation Management'. Her main research areas are management of enterprise evolution, management of technology and innovation, business process development, knowledge management, and enterprise simulation methods. Rik Van Landeghem Prof. dr. ir. R. Van Landeghem holds a degree of Civil Engineer (Dipl-Ir) in Electro-Mechanics (UG) and aM. Sc. in Industrial Management (UG). He obtained his Ph. D. from the University of Ghent (UG) in 1984, based on work performed at the Georgia Institute of Technology, Atlanta (U.S.). He worked several years in industry as manufacturing consultant and in industrial informatics. From 1993 onwards he became full time professor at the University of Ghent as Head of the department of Industrial Management (Faculty of Applied Sciences). He is director of the CIM_CIL Technology Transfer Center, a knowledge center for logistics and supply chain systems. Prof. Van Landeghem is an expert in logistic systems and their application in industry. As such he advised several companies in the choice of logistic systems and design of their logistic organization. He has written several articles on the subject. He is editor of a case book on Computer Integrated Manufacturing, as well as co-author of a book on ERP Implementations. PART ONE Development of Games Change Agent 007 - Licence to Simulate Matleena Pankakoski Department ofI ndustrial Engineering and Management, Helsinki University of Technology E-mail: [email protected] Key words: game facilitation, tailored simulation game, training programme, work process development Abstract: This paper deals with the role and actions of internal change agents as game facilitators. The paper describes a training programme called SIMNET for training new game facilitators to use a work process development method called the Work Flow Game. The Work Flow Game is an action-oriented, tailored simulation game where the participants simulate their own real work activities together. There were eleven internal change agents from nine different organisations participating in the training programme. The results of the training programme were evaluated by conducting a qualitative case study. All participants were able to carry out their simulation games and most of the projects gained results in terms of implementation of changes. 1. INTRODUCTION This article aims at contributing to the less studied topic of the role of internal change agents as game facilitators. Hartley et al. (1997, 62) state that while there is a small amount of literature about the role of consultants and change agents acting as external change agents or catalysts for an organisation, the literature is less informative about those who try to develop change from within the organisation. Furthermore, the existing literature has tended to produce idealised lists of skills rather than actual roles, activities and performance of change agents in practice. This paper describes a J. O. Riis et al. (eds.), Games in Operations Management © Springer Science+Business Media New York 2000
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