FY 2012 Annual Report

2012·3.7 MB·English

by  SEPTA

fy 2012 annual report
year of excellence
On the COver
On April 9, 2012 SEPTA launched a successful campaign aimed at acquiring young riders
through peer-to-peer testimonials. The campaign turned SEPTA into a verb, such as “ISEPTA
to the mall”…“ISEPTA to the Phillies.” We reached this group by identifying what they like to
do. We sponsored a series of concert “block parties,” advertised in movie theaters, and ran
commercials and banner ads on Pandora. All messaging was designed to drive traffic to a
new, interactive web site where riders were encouraged to submit their own SEPTA videos
for a chance to win prizes, including transit passes, concert tickets, and a trip to Las Vegas
courtesy of Clear Channel Radio. Our young riders tell each other that they “SEPTA Philly”
because it is easy, affordable, clean, eco-friendly, and more. Overall, “ISEPTA Philly” proves
to be a way to learn more about riding, as well as for us to get valuable feedback.
Click here to learn more at http://www.iseptaphilly.com/
Fiscal Year 2012
Table of conTenTs
2 14 26 44
ManageMent’S
ManageMent Letter nOveMBer May diSCuSSiOn
and anaLySiS
4 16 28 50
StateMentS Of
June
SePta BOard MeMBerS deCeMBer
net aSSetS
6 18 30 52
StateMentS Of revenueS,
tOward the
JuLy January exPenSeS, and ChangeS
future
in net aSSetS
8 20 34 53
eCOnOMiC StateMentS Of
auguSt feBruary
deveLOPMent CaSh fLOwS
10 22 40 54
finanCiaL and
nOteS tO finanCiaL
StatiStiCaL
SePteMBer MarCh
StateMentS
highLightS
12 24 43
indePendent
OCtOBer aPriL
auditOrS’ rePOrt
Fiscal Year 2012
managemenT leTTer
I
n Fiscal Year 2012, the Control Center monitors real use of high-efficiency vehicles. Translation. We also are using Although the Authority is proud of
Southeastern Pennsylvania time operational data, publishes As a national leader, APTA Facebook and Twitter. the progress made in improving
Transportation Authority Travel Alerts to the SEPTA website, honored SEPTA with the Gold service to our customers, the
The Authority continued to
recorded the Authority’s Twitter and ReadyNotify-PA. In Recognition Level in sustainability declining condition of our
maintain the fiscal discipline
highest ridership in more renewing its bus and rail fleet, commitment. SEPTA is the fourth aged infrastructure and lack of
it is known for, balancing the
than 23 years. Our riders took SEPTA continued to take delivery agency in North America to funding to address those needs
operating budget for the 13th
339.3 million trips on buses, of new vehicles including the receive such recognition and the is a critical concern. In 2011, the
consecutive year. SEPTA is
subways, regional rail trains, Silverliner V rail cars with final first on the East Coast. Pennsylvania Transportation
dedicated to controlling costs
trolleys, and Customized assembly of those vehicles taking Funding Advisory Commission
In Fiscal Year 2012, a major and increasing efficiencies while
Community Transportation place in Philadelphia provided by reported statewide transportation
step was taken in modernizing improving customer service
service. This ridership level is parts from suppliers throughout needs of $3.5 billion and, without
our fare collection system by and maintaining an aging
an increase of 5.3 million riders, the Commonwealth. action, those costs continue to
awarding a contract to ACS infrastructure. Beyond relying on
Pasquale T. Deon, Sr.
or 1.6% over Fiscal Year 2011. rise at a rate of $1 million dollars
Public transit is a “green” Transport Solutions Group farebox revenue, the Authority
ChairMan
Passenger revenue rose as a day reaching a current level
business and SEPTA has adopted (recently acquired by the Xerox aggressively pursues innovative
consumers selected SEPTA as of $4.5 billion. It is critical that
a comprehensive program that Corporation) for equipment and sources of income such as income
their transportation of choice. Governor and General Assembly
commits the organization to services. Development of the from website, billboard, and
Moreover, in the last six years reach a legislative agreement this
advance economic, social, and new fare collection system is exterior train advertising.
annual ridership has grown by year which provides a dedicated,
environmental sustainability underway with the system set to
more than 14% or 42.7 million These many accomplishments predictable and growing
goals and objectives. Several roll out beginning in 2014.
trips. resulted in SEPTA receiving transportation funding program.
“green” technologies were
Our ongoing commitment to the 2012 “Outstanding Public
Despite a capital budget funding pursued during the year and the As the Authority carries more
customer service resulted in Transportation System
level of $300 million which is at Authority was awarded grants than 76% of all transit riders
emphasis on technologies that Achievement Award” from the
a 15 year low, SEPTA continued to for its Wayside Energy Storage in the Commonwealth and
place information at our riders’ American Public Transportation
strategically make investments program, Vulnerability and Risk spends hundreds of millions of
fingertips. Real-time tools Association (APTA) for our efforts
in our transportation system. Assessment study and an ultra- dollars in contracts benefiting
include TrainView, Next to Arrive, to enhance service, efficiencies,
SEPTA invested in signal system low emitting locomotive engine businesses throughout the state,
TransitView, and SMS Transit and overall effectiveness.
improvements, Centralized Train along with grants to continue the the economic competitiveness of
Schedules. On our website, Naming SEPTA the best large
Control Systems, and bus/trolley expansion of its hybrid bus fleet. the region and Commonwealth
riders can get quick responses transportation system in North
GPS systems to enhance on-time Such initiatives have generated depend on a strong and balanced
with Google Transit, Customer America, APTA called our
performance, quality of service, annual operating budget savings transportation network of
Service’s On-Line Chat, and achievements “models for the rest
and communicate service status. of $5.6 million through recycling, highway, bridges, and transit.
Dynamic Website Language of the public-transit industry.”
Joseph M. Casey
The Authority’s State-of-the-Art innovative energy storage and
generaL Manager
2 3
Fiscal Year 2012
Chairman vice Chairman
sepTa board members
Pasquale T. Deon, Sr. Thomas E. Babcock
SEPTA Board: Fiscal Year 2012 SEPTA Officers
Bucks County governor’s appointee general Manager
Pasquale T. Deon, Sr. Thomas Jay Ellis, Esquire Joseph M. Casey, CPA
Honorable Charles H. Martin
Senate Majority Chief financial Officer/
Chester County Leader appointee treasurer
Cuyler H. Walker, Esquire Honorable Stewart J. Greenleaf, Richard G. Burnfield
Kevin L. Johnson, P.E. Esquire
general Counsel
delaware County Senate Minority James B. Jordan, Esquire
Thomas E. Babcock Leader appointee
Daniel J. Kubik James C. Schwartzman, Esquire
Controller to the Board
Stephen A. Jobs, CPA
Montgomery County house Majority
Kenneth Lawrence, Jr. Leader appointee
Secretary to the Board
Michael J. O’Donoghue, Esquire Christopher H. Franklin
Elizabeth M. Grant
Philadelphia house Minority
Beverly Coleman Leader appointee
Rina Cutler John I. Kane
Back row: (L to R) Christopher H. Franklin, Kenneth Lawrence Jr., Kevin L. Johnson, P.E., Honorable Charles H. Martin,
Michael J. O’Donoghue, Esq. front row: (L to R) Rina Cutler, Thomas E. Babcock, Pasquale T. Deon, Sr., James C. Schwartzman,
Esq., Thomas Jay Ellis, Esq. not Pictured: Beverly Coleman, Honorable Stewart J. Greenleaf, Esq., John I. Kane, Daniel J. Kubik, and
Cuyler H. Walker, Esq. Created by the State Legislature in 1964, the Southeastern Pennsylvania Transportation Authority was formed to plan, develop
and coordinate a regional transportation system for Bucks, Chester, Delaware, Montgomery and Philadelphia counties. It has the
right to acquire, construct, operate, lease and otherwise function in public transport in these five counties.
The SEPTA Board determines policy for the Authority. Its 15 members represent the five counties served by SEPTA and the
governing bodies of the Commonwealth.
4 5
July
ridership moving forward
Through The roof while honoring The pasT
We took riders on 339.3 million trips on buses, trains, subways, trolleys, and SEPTA and neighbors of historic ambler Station
Customized Community Transportation vehicles in FY 2012. This marked the highest on the Lansdale/Doylestown Regional Rail Line
ridership since 1989. While riders realize that SEPTA is the way to beat high gas joined together to celebrate the rebuilt station
costs, we gave them even more reasons to ride with improvements everywhere. This and honor the heroism of its namesake, Mary
includes renewed stations, larger parking lots, and modern vehicles. And we made Ambler. Legendary Mary used her nursing skills to
save lives during a train accident 150 years ago.
customer service even better with new technologies.
Today, Mary would be proud of the new building,
high-level platforms, and shelters that now stand
at Ambler Station.
July 1, 2011:
Riders in the region
July 17, 2011:
Ambler Station plaque unveiling with
Todd Stephens, Pennsylvania State
Representative (right) and a Mary
SEPTA ANNUAL RIDERSHIP
Ambler look-alike (left).
340
335
330
S
N
325
O
LI 320
L The installation of
I 315
M
N 310 new platforms.
I
S 305
P
I 300
R
T 295
290
6 FY00 FY01 FY02 FY03 FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 7
August
fox chase sTaTion riders
scores silver on The sTorm
fox Chase is the nation’s first Leed Silver certified train station. LEED stands for Leadership in Preparing for Hurricane Irene took the efforts of all SEPTA employees. Although we do not
Energy and Environmental Design. Situated on the Fox Chase Regional Rail Line, the station was have the “annual Florida-type experience,” SEPTA pulled together to do what was most
certified by the U.S. Green Building Council. important: safeguard riders. It was all-hands-on deck: from those manning the front-line
throughout all five counties, to Control Center personnel at 1234 Market Street, to track
SEPTA went Silver by employing eco-friendly methods from start to finish. This includes crews that worked endless hours. The potentially hazardous weather conditions predicted
recycling construction waste materials such as drywall; using low-pollutant building materials; forced us to make the unprecedented decision to temporarily suspend service during the
and purchasing energy from a local green-energy supplier. For riders, Fox Chase Station offers height of the storm and the hours immediately after. Said General Manager Joe Casey:
recycling receptacles and 15 parking spots reserved for energy-efficient vehicles, like hybrids. “We did this to safeguard our customers, employees, infrastructure, and vehicles and to
ensure that we could get service running again, as soon as it was possible.”
August 1, 2011:
The $1.1 million project was funded by
the Stimulus American Recovery and
Reinvestment Act (ARRA).
August 27, 2011:
Although trees took wires down, SEPTA took the unprecedented step of halting service to prevent
stranding passengers. Crews worked tirelessly to bring the rails back to life.
8 9
September
sTaTion geTs a making
regal makeover fruiTful connecTions
On Sept. 7, 2011 the ribbon was cut to reveal the renewed beauty of the 125-year-old The new food trust farmers Market at busy frankford transportation Center (ftC) is one
Queen Lane Station. SEPTA has created a $4.1 million dollar award-winning renovation of several taking root at our stations. We are helping to bring regional farm food into urban
that meticulously blends the best of the old with new amenities. This included areas in collaboration with the City and The Food Trust. This is just one more way SEPTA
restoration of the existing exterior, a new pedestrian bridge, and passenger shelters. is lending a hand to the communities it serves. After the opening ceremony, the elected
Queen Lane sits on the Chestnut Hill West Regional Rail Line. officials made the market’s first purchases of the day, buying apples and peaches. As
Nutter said, “Nothing beats a good peach.”

September 13, 2011:
Mayor Michael A. Nutter affirmed
his commitment to a healthy Philly
at the grand opening of the FTC
Food Trust Farmers Market.
(Left to right): Donna Reed
September 7, 2011:
Miller, Philadelphia City
New Queen Lane exteriors.
Councilperson; Chaka Fattah, U.S.
Congressman; Joe Casey, SEPTA
General Manager; and Rosita
Youngblood, Pennsylvania State
Representative.
10 11
October
surveillance video holds all aboard in
key evidence croydon
SEPTA and the Philadelphia District Attorney’s Over the course of two years, we have transformed
Office launched a campaign to stop fraudulent regional rail service in Croydon on the Trenton
injury claims by highlighting the growing Line to meet the needs of the modern rider and the
role surveillance video is playing in exposing surrounding community. In place of a single shelter
defrauders. The campaign included two public stands a station with radiant-heated shelters, full-level
service announcements by District Attorney Seth platforms, new parking lots, and other amenities. It
Williams, warning about the penalty of filing is fully-compliant with the Americans with Disabilities
false claims and noting how surveillance cameras Act. “The end result is a beautiful, technologically-
on SEPTA vehicles can be used as evidence. “A advanced station that is safe for our passengers and
picture is truly worth a thousand words in these for residents who live and drive by the station,” said
cases,” said District Attorney Seth Williams. SEPTA Board Chairman Pasquale T. Deon, Sr.
October 13, 2011: October 28, 2011:
SEPTA and the Philadelphia District Attorney’s Federal Transit Administration
Office held a press conference about the Administrator Peter M. Rogoff and SEPTA
modern, successful use of surveillance cameras. Board Chairman Pasquale T. Deon, Sr., at
the beautiful new Croydon Station.
wiTh old-sTyle grandeur
SEPTA received the distinguished Brunel award for the reconstruction of Regional Rail
stations at Fort Washington, Ambler, and North Wales. the international award recognizes
the best railway projects in the world. These stations stood out for successfully blending
modern customer amenities, while remaining consistent to the building’s historical legacy.
Said Deputy General Manager Jeffrey D. Knueppel, “I am extremely proud of the design and
October 14, 2011:
construction efforts that enabled us to win this prestigious international award. The final
Joe Casey accepts Brunel Award
product at each of these stations is first rate and now we can truly say world class.”
in Washington D.C.
12 13
November
npT is on The way wiTh direcT access
conTracT award To sanTa
On November 17, 2011 SEPTA awarded a contract to ACS Transport Solutions Group Our riders don’t need to park miles from the mall on Black Friday. Continuing a 21-year
to install a new contactless fare payment system. this system, currently referred to tradition, they simply jumped aboard SEPTA’s Santa express. In specially-decorated trains
as new Payment technologies (nPt), will replace tokens, tickets, and paper transfers and subway cars, SEPTA made like reindeer
with a streamlined system. It will enable riders to simply wave their payment device whisking throngs into Center City’s largest
of choice—cards, key fob, or smartphone—to travel on any SEPTA vehicle. Also, pre- mall, The Gallery at Market East. There, the
paid SEPTA cards with contactless technology will be available. The simplicity of NPT festivities went into overdrive as riders—mostly
appeals to riders. Benefits include auto reloading and easy recovery if their payment children and parents—joined Santa, Mrs. Claus,
option is lost or stolen. NPT is divided into three phases. Work is expected to be and the elves for a parade to Santa’s big, comfy
completed within three years. chair. A group of spirited SEPTA employees
volunteer as early as August to prepare for the
day-after-Thanksgiving activities.
November 25, 2011:
Santa and Mrs. Claus greeted children
along the Market-Frankford Line.
For more information about the New
Payment Technologies click here.
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