Future of Human Resource Management: 64 Thought Leaders Explore the Critical HR Issues of Today and Tomorrow

424 Pages·2005·2.19 MB·english

by  Ulrich D.

THE
F U T U R E
H U M A N
OF
R E S OU RC E
MANAGEMENT
64
THOUGHT LEADERS
HR
EXPLORE THE CRITICAL ISSUES
TODAY
OF AND
TOMORROW
E D I T E D B Y
MICHAEL SUE DAVE
LOSEY MEISINGER ULRICH
Society for Human Resource Management
Alexandria, Virginia
USA
John Wiley & Sons, Inc.

THE
F U T U R E
H U M A N
OF
R E S OU RC E
MANAGEMENT
64
THOUGHT LEADERS
HR
EXPLORE THE CRITICAL ISSUES
TODAY
OF AND
TOMORROW
E D I T E D B Y
MICHAEL SUE DAVE
LOSEY MEISINGER ULRICH
Society for Human Resource Management
Alexandria, Virginia
USA
John Wiley & Sons, Inc.
Copyright © 2005 by Michael Losey, Sue Meisinger, and Dave Ulrich.
All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, scanning, or otherwise, except as permitted under Section 107 or 108 of
the 1976 United States Copyright Act, without either the prior written permission of
the Publisher, or authorization through payment of the appropriate per-copy fee to
the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923,
[phone], fax [phone], or on the web at www.copyright.com. Requests
to the Publisher for permission should be addressed to the Permissions Department,
John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, [phone],
fax [phone].
Limit of Liability/Disclaimer of Warranty: While the publisher and author have used
their best efforts in preparing this book, they make no representations or warranties
with respect to the accuracy or completeness of the contents of this book and
specifically disclaim any implied warranties of merchantability or fitness for a
particular purpose. No warranty may be created or extended by sales representatives
or written sales materials. The advice and strategies contained herein may not be
suitable for your situation. The publisher is not engaged in rendering professional
services, and you should consult a professional where appropriate. Neither the
publisher nor author shall be liable for any loss of profit or any other commercial
damages, including but not limited to special, incidental, consequential, or other
damages.
For general information on our other products and services please contact our
Customer Care Department within the United States at [phone], outside the
United States at [phone] or fax [phone].
Wiley also publishes its books in a variety of electronic formats. Some content that
appears in print may not be available in electronic books. For more information about
Wiley products, visit our web site at www.wiley.com.
ISBN 0-471-67791-4
Printed in the United States of America.
10 9 8 7 6 5 4 3 2 1
Contributors
Geoff Armstrongis Director General of the Chartered Institute of Personnel and Development,
the professional body with 120,000 members across the United Kingdom and Ireland. He also
serves as the elected president of the World Federation of Personnel Management Associations,
which works to raise standards of HR management globally through five continental federations
representing more than 70 national associations and 450,000 HR professionals.
He has worked internationally at board level in the automobile, engineering and banking in-
dustries, as well as serving on a range of government committees and working parties.
Bruce J. Avoliois the Clifton Chair in Leadership at the College of Business Administration at
the University of Nebraska-Lincoln (UNL). Avolio is also director of the Gallup Leadership In-
stitute, codirector of the UNL and Gallup MBA/MA program in executive leadership, and di-
rector of the PhD program with a specialization in leadership at the College of Business
Administration at UNL. His current research interests are in the authentic processes underlying
leadership development.
Kathleen S. Barclaywas elected General Motors vice president in charge of global human re-
sources in 1998. In addition to her 22 years with GM, Barclay performed HR roles for the South-
land Corporation and the Allen-Bradley Company. Barclay was named a fellow with the National
Academy of Human Resources in 2000. She is a member of the National Academy of Human
Resources board of directors, the Cowdrick Group, the Michigan Virtual University board, and
the Detroit Women’s Economic Club.
Richard W. (Dick) Beatty, SPHR,is professor of human resource management at Rutgers Uni-
versity and a core faculty member at the University of Michigan’s Executive Education Center. He
has published several books and more than 100 articles and is associate editor of the journal Human
Resource Management.He was president of the Society for Human Resource Management Founda-
tion and received the society’s book award. He is coauthor of The Workforce Scorecard: Human
Capital and Strategy Execution,to be published by Harvard Business School Press in 2005.
Richard A. Beaumont,founder and managing director of the RAB Group LLC, was formerly
president, CEO, and chairman of ORC Worldwide, and is now chairman emeritus. In more than
40 years of leadership in the field, he served as a consultant to major corporations, various branches
of the federal government, and state and local governments.
He also was deputy undersecretary of the U.S. Navy and senior vice president and member of
the board of directors of Amerada Hess Corporation. Early in his career, he was assistant direc-
tor of research for the Hawaii Employers Council and director of administrative services for the
American Management Association. He is an emeritus member of the board of the Colgate Dar-
den Graduate School of Business of the University of Virginia.
An author, editor, and researcher of materials on management organization and industrial re-
lations, he is an editor of Industrial Relations to Human Resources and Beyond (M. E. Sharpe,
iii
iv Contributors
2003). He was a member of the Formation Group of the National Academy of Human Resources,
to which he was elected a fellow in 1993.
He holds a bachelor’s degree from the University of California and a master’s degree from the
University of Hawaii.
Brian E. Beckeris Professor of Human Resources, and Chairman of the Department of Orga-
nization and Human Resources, in the School of Management at the State University of New York
at Buffalo. His current research and consulting interests focus on the relationship between human
resources systems, strategy implementation, and firm performance. He is coauthor, along with
Mark Huselid and Dave Ulrich, of The HR Scorecard(Harvard Business School Press, 2001). Along
with Mark Huselid and Richard Beatty, he is coauthor of the forthcoming book, The Workforce
Scorecard: Managing Human Capital to Execute Strategy(Harvard Business School Press).
John W. Boudreau is professor and research director at the Marshall School of Business and
Center for Effective Organizations at the University of Southern California, is recognized world-
wide for breakthrough research and consulting that bridges human capital, talent, and sustainable
competitive advantage. A fellow of the National Academy of Human Resources, he has authored
over 50 books and articles that have been translated into multiple languages, won research awards
from the Academy of Management, and been featured in the Wall Street Journal, Fortune, and
BusinessWeek.
Peter Cappelliis the George W. Taylor Professor of Management at The Wharton School and
Director of Wharton’s Center for Human Resources. He is also a Research Associate at the Na-
tional Bureau of Economic Research in Cambridge, Massachusetts, and currently serves as Senior
Advisor to the Government of Bahrain for Employment Policy. He has been a Guest Scholar at
the Brookings Institution, a German Marshall Fund Fellow, and a faculty member at MIT, the
University of Illinois, and the University of California at Berkeley. Professor Cappelli’s more re-
cent research examined changes in employment relations in the United States; his publications
include Change at Work(Oxford University Press, 1997) and The New Deal at Work: Managing
the Market-Driven Workforce(Harvard Business School Press, 1999.)
Wayne F. Casciois US Bank Term Professor of Management at the University of Colorado at
Denver. He is past chair of the HR division of the Academy of Management and past president
of the Society for Industrial and Organizational Psychology. An elected fellow of the Academy of
Management, he received the Distinguished Career award from the Academy’s HR division in
2000 and an honorary doctorate from the University of Geneva (Switzerland) in 2004. Currently,
he serves on the boards of directors of CPP, Inc., Society for Human Resource Management
Foundation, and the Academy of Management.
J. T. (Ted) Childs Jr.is IBM’s vice president, global workforce diversity, with worldwide re-
sponsibility for workforce diversity programs and policies. He is a graduate of West Virginia State
College and a member of the board of directors and a past president of the university’s Founda-
tion. He is also a member of the Executive Leadership Council and the Conference Board’s Work
Force Diversity Council. Childs has served on various councils including the New York State
Governor’s Advisory Council on Child Care, the White House Conference on Aging, and the
U.S. Treasury Secretary’s Working Group on Child Care.
James G. Clawsontaught for three years at the Harvard Business School before joining the Dar-
den Graduate School of Business at the University of Virginia in 1981. He has consulted with a
number of corporations and organizations on issues of organizational design, management devel-
opment, career management, managing change, leadership development, and human resource
Contributors v
management. Dr. Clawson designed and led several of the University of Virginia’s Darden School
executive education programs. His most recent books are Level Three Leadership: Getting Below
the Surface, Second Edition and Practical Problems in Organizations: Cases in Leadership, Orga-
nization Behavior, and Human Resources.
Jean-François Cogetis an assistant professor of management at HEC School of Management,
Paris. He earned his PhD from the Anderson School at UCLA. His research aims at understand-
ing intuitive sense-making and leadership under stress. It integrates previously unconnected fields
in psychology such as cognition, memory, emotion processes, regulation, and decision making. His
goal is to further a much needed paradigm shift in psychology and management in which ratio-
nal and nonrational processes will be integrated.
Debra J. Cohen, SPHR,is the chief knowledge officer for the Society for Human Resource
Management and is responsible for the Society’s Information Center and Research Department.
She has oversight responsibility for the HR Certification Institute (HRCI) and the SHRM Foun-
dation. Prior to joining SHRM, Cohen spent 15 years as an academician, most recently at George
Washington University. She has published over 30 articles in journals such as Personnel Psychol-
ogy, Human Resource Development Quarterly, Journal of Management,and Human Resource Man-
agement Journal.
Samuel A. Culbertis professor of management at UCLA’s Anderson Graduate School of Man-
agement and an experienced organization and executive consultant. His views are outspoken,
bold, and well respected, and he has received a McKinsey award for best Harvard Business Review
article and an AAP award for best business and management book. His writings include “The
Organization Trap,” “The Invisible War: Pursuing Self-Interests at Work,” “Radical Manage-
ment,” “Mind-Set Management,” and “Don’t Kill the Bosses!” The latter, his most recent, em-
phasizes the importance of two-sided accountability in the workplace.
Steve Darienis a Principal in the Cabot Advisory Group, providing organizations with strate-
gic HR management advice on a variety of critical issues including organizational design, suc-
cession planning, board relationships, employee communications, strategic planning, and HR
technology. As head of Human Resources for Merck & Co., Inc., he was responsible for all areas
of human resources management including: employment and placement, labor relations, employee
communications, compensation and benefits, executive succession, training and development,
human resources information systems, affirmative action, technology assessment, and productiv-
ity improvement.
Robert D. Dewaris associate professor of management and organizations at the Kellogg School
of Management. He is a member of the American Academy of Management and has served on the
editorial boards of the Academy of Management Journaland the Administrative Science Quarterly.
From 1980 to 1988, Dewar served as chairman of the organizational behavior department at the
Kellogg School of Management. His areas of expertise include the implementation of strategy
through design of organizational systems and delivering customer service. Dewar frequently con-
sults with major corporations.
Ellen A. Drost is an international management and research development consultant. Until
recently, Drost was on the faculty at American University. She has authored numerous articles,
papers, cases, and chapters on international HR management, cross-cultural leadership, inter-
national training and development, and business practices in Mexico. She has consulted to sev-
eral multinational corporations, benchmarked Mexican manufacturing and service organizations,
and conducted executive education programs in Mexico and Taiwan. Drost is on the board of
vi Contributors
Community-Based Learning Solutions, a nonprofit organization that focuses on environmental
and service learning.
Lee Dyer is professor of human resource studies at the ILR School, Cornell University. His
teaching and research interests currently focus on agile enterprises. He has been an active con-
tributor to the HR field since receiving his PhD at the University of Wisconsin-Madison in 1971.
He was inducted into the National Academy of Human Resources in 1993 and awarded the Her-
bert G. Heneman Jr. Career Achievement Award by the HR division of the Academy of Man-
agement in 2003 and the Michael R. Losey Human Resource Research Award by SHRM in 2004.
Bruce Ellig, SPHR,is an author, consultant, and speaker in the area of human resources. He
had worked as the corporate vice president of employee resources at Pfizer, Inc. Mr. Ellig has
been associated with the Society for Human Resource Management for several years in various
capacities, including chair of the board of Directors in 1966. He is a past president of the New
York Personnel Management Association and currently a fellow of the National Academy of
Human Resources. He holds a BBA and an MBA from the University of Wisconsin.
Jeff Ericksenis a PhD candidate at the ILR School, Cornell University. His dissertation focuses
on the relationships among HR management principles, HR scalability, and firm performance in
small businesses.
Ursula F. Fairbairnis executive vice president of Human Resources and Quality of American Ex-
press Company with global responsibility for HR business unit support, recruiting and staffing, all
compensation, benefits, diversity, employee and executive development, employee relations, orga-
nizational and succession planning, health services, and HR technologies/operations. She also serves
as the executive resource for the board of directors’ Compensation & Benefits Committee. Prior to
joining American Express, Mrs. Fairbairn was senior vice president of Human Resources at Union
Pacific Corporation, where she had similar corporate-wide responsibilities from 1990 to 1996.
Jac Fitz-enz is acknowledged as the “father” of human capital strategy and benchmarking.
Twenty-five years ago he carried out the original research on human resources measurement and
followed that by producing the first national human capital metrics report in 1985. Before retir-
ing as founder and chairman of Saratoga Institute in 2002 he led the development of the world’s
most comprehensive human capital benchmark database. He has trained more than 80,000 man-
agers in 40 countries. Dr. Fitz-enz has published over 170 articles, reports and book chapters and
is the only two-time recipient of the SHRM Book of the Year Award.
Eric G. Flamholtzis professor of management in the Anderson School of Management at UCLA,
where he has taught and done research in the areas of accounting, HR management, and entrepre-
neurial management. He is also president of Management Systems Consulting Corporation, which
he cofounded in 1978 and where he focuses on organizational development and HR management.
He received his PhD degree from the University of Michigan in organizational behavior and
HR management. His most recent books (coauthored) include Changing the Game: Managing Or-
ganizational Transformations of the First, Second, and Third Kinds(Oxford University Press, 1998)
and Growing Pains: Transitioning from Entrepreneurship to Professional Management (Jossey-Bass
Publishers, 2000).
Mirian M. Graddick-Weiris executive vice-president of HR at AT&T. She is responsible for
the design, planning, and administration of all HR functions including compensation, benefits,
recruiting, and training for AT&T’s 54,000 employees. In 2003, the Society of Psychologists in
Management named Graddick-Weir the Distinguished Psychologist in Management award recip-
Contributors vii
ient. In 2001, she was named a fellow to the National Academy of Human Resources. In 2000,
she was named HR Executive of the Year by HR Executivemagazine.
Lynda Grattonis professor of management practice at London Business School. She directs the
school’s strategic HR program to which participants from over 30 countries come. Her books
include Living Strategy (FT Prentice Hall, 2000) and The Democratic Enterprise (FT Prentice
Hall, 2004). She is currently preparing a book provisionally called Integrating the Enterprise.
Patricia J. Harnedis president of the Ethics Resource Center (ERC), a nonprofit organization
dedicated to the development, implementation, and assessment of ethics programs across business,
nonprofit, and educational sectors. Harned received her PhD from the University of Pittsburgh and
has authored several works including Creating a Workable Company Code(ERC, 2003), Common
Sense & Everyday Ethics (ERC, 2003), Partnering Character Education and Conflict Resolution
(Kappa Delta Pi Record, 1999), and The Critical Nature of Professional Development for the Young
Professional, New Directions for Student Services(Jossey-Bass, 1999). Harned serves on the edito-
rial board of Public Integrity.
Frances Hesselbeinis the chairman of the board of governors of the Leader to Leader Institute,
formerly the Drucker Foundation. Mrs. Hesselbein was awarded the Presidential Medal of Free-
dom, the United States of America’s highest civilian honor, in 1998. In 2002, Mrs. Hesselbein was
the first recipient of the Dwight D. Eisenhower National Security Series Award for her service
with the U.S. Army. She is the author of Hesselbein on Leadership,published in August of 2002.
Be, Know, Do: Leadership the Army Way, introduced by General Eric K. Shinseki and Frances
Hesselbein, was published in February of 2004.
Gordon Hewittis distinguished visiting professor of international business and corporate strategy
at Michigan Business School. His interests focus on creating new strategic and organizational ca-
pability to compete in dynamic and complex markets. He has conducted major strategy and educa-
tional programs for firms such as Sony, IBM, AstraZeneca, UBS, and Microsoft. In his native
Scotland, Gordon is on the International Advisory Board of Scottish Enterprise and chairman of
court at Abertay University, Dundee.
Paul Hirschis the James Allen Professor of Strategy and Organization and chair of the Manage-
ment and Organization Department at Northwestern University’s Kellogg School of Management.
Hirsch first called attention to the issues of downsizing and restructuring in his book Pack Your
Own Parachute(Addison Wesley, 1988) and continues to study the issues of organizational learn-
ing and change. He teaches in the Executive Programs of the Kellogg School, coedits the Journal
of Management Inquiry, and received the “Distinguished Scholar” award from the Academy of
Management’s Division of Organization and Management Theory.
John Hofmeisterhas served as HR Director for Royal Dutch/Shell Group of Companies since
1997. Prior to Shell, Hofmeister served as VP International Human Resources, based in Hong
Kong, for AlliedSignal, Inc. (now Honeywell) and was also the VP Human Resources for Al-
liedSignal Aerospace, which he joined in 1992. From 1988 John worked at Nortel’s Switching
Business as HR Director and later became VP Human Resources for Nortel’s U.S. businesses. He
is a Fellow of the National Academy of Human Resources and is currently chairman of the Advi-
sory Committee of the Centre for Advanced Human Resources Studies at Cornell University.
Mark A. Huselidis professor of HR management in the School of Management and Labor Re-
lations (SMLR) at Rutgers University. Huselid has published and consulted widely on the link-
ages among workforce management and measurement systems, strategy execution, and firm