funeral home & cemetery

48 Pages·2010·12.07 MB·English

FUNERAL HOME & CEMETERY
Family Owned and NEWS
Operated Since 1974
MARCH
2010
PO Box 5159 Youngstown OH 44514 1-800-321-7479 Online at www.nomispublications.com
Previously Published as the YB News (cid:129) Still the Place for Your News!
Seger Funeral Home spans Four Generations
Funeral Businesses
Moving Forward in Tough
Economic Times
Mike Pearson purchases Jenkins Seger Funeral Home
& Newman Funeral Home
Page A14
Restland Coppell Chapel design
is Warm, Beautiful
Page A16 The A.T. Hart building in 1908
In 2004, Leo purchased Leo is very proud of his fam-
Seger Funeral Home from ily’s legacy of funeral service.
Grand Opening of St. James Paul. Joining Leo and Paul He notes that his son Paul
Funeral Home South are licensed embalmer and A. Seger will graduate from
The Seger Funeral Home Chapel manager, Darrel D. Leisy, mortuary school in May and
Page A21
ATKINSON,NE— Seger Fu- son, Leo P. Seger, was li- who has worked for the fi rm his nephew Joshua Goss-
neral Home has been serv- censed in 1985 and joined since 1979, and secretary, man is also a licensed funeral
ing families in their times of him in the family business. Patricia J. Skrdla. director in Nebraska.
Cremations America, LLC need for more than seventy
opens in Florida years. With their mortuary
located just forty miles from
Page A22
the South Dakota border, all Falvo Funeral Home serves Families for
their funeral directors are li-
Four Generations
censed in both Nebraska and
Aaron and Burney Bivens Funeral South Dakota.
Home is a New Venture in Leo F. Seger founded the
firm in Broken Bow, Ne-
Orange Park, Florida
braska in 1939. Seger sold
Page A23
the fi rm and returned to his
hometown of Atkinson in
1941. He then opened Seger
Funeral Home in the A.T.
Stradling to purchase Roseboro
Hart building on the corner
Funeral Home
of State and Main Streets.
Page A24
Shortly after, he purchased
FFallvo FFunerall HHome iin WWebbster
the competing fi rm owned
by E.J. Kilmurry and became ROCHESTER,NY— Joseph
the only funeral home in At- Falvo founded Falvo Funeral
Rio Concho and LaFollett
kinson. In 1956, Leo built Home in 1926 in Rochester,
Services to form American
the funeral home’s current New York. Its original location
Memorial Restoration location at 302 West State was on Ontario Street on the
Page B1 Street and moved the busi- city’s north side. He later estab-
ness there. lished funeral homes on Lake
In 1961, Leo’s son, Paul Avenue and on Woodward Fallvo Funerall Home iin Rochhester
F. Seger, became licensed Street before constructing the ard and Arthur. The two son Richard joined the fi rm.
Walnut Creek Now
and joined the fi rm. When fi rm’s present location at 1395 ran the funeral home until Falvo Funeral Home also has
Offering Caskets Leo passed away the follow- N. Goodman Street. 1995, when Richard’s sons, a location at 1295 Fairport
Page B1 ing year, Paul took over as In 1961, Joseph passed the Mark, Michael, and Chris Nine Mile Point Road in
owner and operator. Paul’s business on to his sons, Rich- took over. In 2006, Chris’ Webster, NY.
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Page A2 FUNERAL HOME & CEMETERY NEWS Section A MARCH 2010
HHAAVVEE YYOOUU SSEEEENN TTHHEESSEE CCHHIILLDDRREENN??
Your Firm
The photographs below have been provided by the National Center for Missing and Exploited Children.
Please help locate these children by posting in your lobby, offi ce, on your bulletin board, etc. could be pictured on the
Missing Endangered Runaway Endangered Runaway front cover of the
HEATHER RIGGIO AMBER JOSE FEDERICO FFuunneerraall HHoommee &&
ELIZABETH CATES NIETO
CCeemmeetteerryy DDiirreeccttoorryy
Date of Birth: 2/3/1988 Date of Birth: 12/13/1994
Date Missing: 4/11/2004 Date Missing: 1/24/2008
Date of Birth: 3/11/1987 Missing From: Missing From:
Date Missing: 5/6/2007 Columbia, Tennessee Chicago, Illinois
Missing From: Age at Disappearance: 16 Yrs Age at Disappearance: 13 Yrs
North Miami Beach, Florida Age Now: 22 Yrs Age Now: 15 Yrs
Age at Disappearance: 20 Yrs Sex: Female Sex: Male
TO SUBMIT -
Age Now: 22 Yrs Race: White Race: White/Hisp
Include your fi rm’s name, address, phone
Sex: Female Height: 5’5” Height: 5’1”
Race: While Weight: 100 lbs Weight: 140 lbs number(s) and name of contact person on
Height: 5’1” Hair: Brown Hair: Black your company letterhead, along with your
Weight: 120 lbs Eyes: Hazel Eyes: Brown photograph or line drawing. Include a short
Hair: Brown description of your facility.
Eyes: Blue Circumstances: Amber was last Circumstances: Jose may still
Circumstances: Both photos shown are of Heather. seen on April 11, 2004. She may be in the local area, or he may SEND TO
She was last seen on May 6, 2007. Heather has a tat- be in the company of an adult have traveled to Mexico.
too of a Chinese star on her lower back and a tattoo on male. Amber may still be in the FRONT COVER
her ankle. Her ears and lip are pierced. Heather was local area or she may travel to c/o Nomis Publications, Inc
last seen wearing a pink top, jeans and high heels. Georgia or Texas.
PO Box 5159
Youngstown, Ohio 44514
Anyone with information should immediately contact the National Center for
Missing and Exploited Children at 1-800-843-5678 or [phone] For more information, call Kim at 800-321-7479
www.nomispublications.com
[email protected]
PIMS to
present
Spring West Virginia FDA
Published Monthly by:
Nomis Publications, Inc. Con-Ed to hold All Hazards
PO Box 5159, Youngstown, OH 44514
1-800-321-7479 FAX [phone] Seminar Management Symposium
FUNERAL HOME &
www.nomispublications.com
CEMETERY NEWS [email protected] PITTSBURGH,PA— Gene HUNTINGTON,WV— Th e Ninth Annual All Hazards Man-
Ogrodnik, President & CEO agement Symposium will be held April 20-22, 2010 at the
Subscription: United States $20.00 - Canada/Mexico $50.00
Circulation 21,000 per issue. Overseas rates available. of Pittsburgh Institute of Tri-State Fire Academy in Huntington. Th is program has
Deadline for Press Releases: 5th of the Previous month. Mortuary Science is pleased been designed to meet the needs of all persons and agencies
Advertising: Display Ad rates sent upon request. Classifi ed and Shipping Directory rates published in each
to announce its Spring Con- involved with multiple death disaster planning and manage-
issue. All advertising must be received by the 5th of the previous month.
Due to the vast amount of sources, the publisher is not responsible for the content of any news tinuing Education Event en- ment. Th e focus of the program will be learning through the
articles or advertisements. Nor is the publisher responsible for any loss of revenue by failure to insert
titled 2010-PIMS Best Prac- shared experiences of our peers during disaster operations.
an advertisement. The contents of any advertisement submitted for publication are only the publisher’s
responsibility if the error is made by the publisher’s typesetting department, and then only to the ex- tices 101. Th is all day seminar Th e interdisciplinary nature of disaster management and plan-
tent of the typesetting charges. Advertisers are responsible for adhering to individual state regulations sponsored by Pierce Chemi- ning is refl ected in a program which supports cross fertiliza-
regarding advertising. The contents of any news article submitted for publication is subject to editing
and is published at the sole discretion of the publisher. The publisher reserves the right to refuse any cals/Royal Bond and PIMS tion and topical in depth discussions among all responsible
news article or advertisement. The contents of this publication may not be reproduced, in whole or part, will feature Robert G. Mayer, organizations: coroners/medical examiners, funeral directors,
without the exclusive consent of Nomis Publications, Inc.
Founder: Chester E. Simon author of the only authorita- fi re/EMS, law enforcement, health care and other voluntary
Editor: Margaret (Peggy) Rouzzo Owner: Lucy A. McGuire tive resource on embalming and governmental organizations and agencies. Speakers will
entitled Embalming: History, include actual disaster incident commanders, and the practi-
MONTHLY FEATURES
Classifi ed Ads ..................................................................B17 Th eory , Practice, now in its cal aspects of disaster management are emphasized.
Shipping Directory ...........................................................B15 4th Edition, a Pittsburgh na- On April 21stVernie R. Fountain of Fountain National
Calendar of Events ............................................................B4 tive and widely known and re- Academy of Professional Embalming Skills, Springfi eld,
Association News ............................................................A41
spected speaker, and William MO will present Mass Fatality Management Response Train-
Deaths .............................................................................A46
“Ziggy” Zwicharowski, who ing. Th is condensed course will discuss a myriad of response
Educational News............................................................A35
Suppliers News .................................................................B1 directs the renowned Port tasks, and issues, that arise and identify management strate-
COLUMNS: Dover Mortuary Service. gies, policies, procedures and methods to create an eff ective,
A Proactive Approach to Advance Funeral Planning .........A6 Ziggy is also a widely sought organized and coordinated operational response. In addition,
Changing Lives Through Laughter by Nancy Weil ............A8 speaker as he enlightens fu- Mr. Fountain will conduct presentations that will identify spe-
Cremation Issues and Answers .......................................A22
neral directors and embalmers cifi c techniques that can be implemented to embalm, restore
John A. Chew ..................................................................A24
about the services provided to (on some disaster fatality cases) and otherwise prepare disaster
Klicker’s Krosswords .......................................................A40
Legal Speak by Atty Harvey I Lapin ................................A10 the “fallen servicemen,” truly fatalities. He will teach some of his special techniques to ac-
Let’s Chat by Kristan Dean ..............................................A20 American heroes. complish restoration of traumatic injuries. A specifi c Prepa-
Memoires des choix des Jacque .....................................A42 Th e seminar will be held ration and Repatriation of Human Remains Plan, written by
Observations by Steven Palmer ......................................A12
at the PIMS Special Events Mr. Fountain will be discussed.
OSHA Compliance ..........................................................A14
Center on Friday, March Th e in-depth studies will also include Continuing Educa-
The Gift of Aftercare ..........................................................A4
NOTICE 19, 2010. tion Credit. CEUs have been applied for from West Virginia
The FUNERAL HOME AND CEMETERY NEWS is now sent in two parts. Section A, which Application for approval for Board of Funeral Service Examiners, Ohio Board of Embalm-
includes pages A1-A48 and Section B, which contains the Classifi ed Advertising and 6 continuing education units ers and Funeral Directors, Kentucky Board of Embalmers and
consists of pages B1-B24. If you do not receive both sections please call 1-800-321-7479
has been made to Pennsyl- Funeral Directors, and Maryland Board of Morticians and
or email [email protected].
vania, West Virginia, Ohio, Academy of Professional Funeral Service Practice.
© 2010 by Nomis Publications, Inc. ISSN 1944-1126
Maryland, New York and the Th e interdisciplinary symposium is sponsored by West Vir-
Academy of Professional Fu- ginia Funeral Directors Association, Tri-State Fire Academy,
Funeral Home & Cemetery News Online at www.nomispublications.com neral Service Practice. Break- West Virginia Medical Examiner, West Virginia Board of
fast, lunch, and all course Funeral Service Examiners, Cabell-Huntington Hospital Ed-
ONLINE DIRECTORIES
materials will be included ucation Department, West Virginia Association of County
US & International Funeral Homes (cid:129) Supply Companies
for attendees. For enrollment Health Departments and West Virginia Sheriff s’ Association.
Cemeteries (cid:129) Pet Memorialization Companies
information contact PIMS For registration information, contact Tri-State Fire Academy
Trade Associations (cid:129) Plus Much More...
at 412-362-8500 or email at [phone], Robert D. Carpenter at [phone],
www.nomispublications.com
[email protected]. or John D. Reed at [phone].
MARCH 2010 FUNERAL HOME & CEMETERY NEWS Section A Page A3
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Page A4 FUNERAL HOME & CEMETERY NEWS Section A MARCH 2010
Colonial Dames adopt Historic Cleveland Cemetery
CLEVELAND,OH— Th e historic East Cleveland Town-
ship Cemetery is approximately 12 acres of land situated
in University Circle on East 118th Street having been for-
gotten by some Clevelanders and unknown to the major-
ity. It has been surrounded by urban legend for decades
and embroiled in litigation since its founding on August
31, 1859. Today there are over 17,000 people that have
been laid to rest within its gates, many of whom were in-
strumental in creating the
Cleveland we know today
and who followed Moses
Cleaveland to the Western
International Logistic Services, INC. Reserve. Th ere have never
been any racial, ethnic nor
Delivering What Others Promise
religious lines drawn in the
cemetery, despite its date
of origin. On August 31, Colonial Dames local chapter President Lucy (Grosvie)
Cooley addresses the Dames and Trustees of the Foundation,
2009 East Cleveland Town-
recognizing everyone’s efforts to maintain the history of the
ship Cemetery celebrated United States of America.
its 150th anniversary. Th e
Foundation obtained ownership of the presented an update on the status of the
International Air Transport of Human Remains
cemetery in June 2003 from the Cities of renovation and preservation process at the
Cleveland, Cleveland Heights and East cemetery. After the presentation the Co-
Cleveland and has turned a previously ne- lonial Dames local chapter President Lucy
We work with licensed funeral homes and mortuaries to
glected historical Cleveland landmark into (Grosvie) Cooley and State President, Sally
move human remains out of JFK (Kennedy) and EWR its most up and coming Shining Star. Connelly announced to the East Cleveland
Th ree years ago Th e National Society of Township Cemetery Foundation Trust-
(Newark) airports to over 370 destinations worldwide. the Colonial Dames of America (NSCDA) ees at the Tavern Club on Prospect that
in Ohio launched a campaign to raise they had successfully raised the $10,000
$10,000 for the East Cleveland Township donation. Th e donation from the Colo-
Cemetery’s endowment fund. Th e Colonial nial Dames has been received and is being
(cid:116)(cid:1)(cid:39)(cid:86)(cid:77)(cid:77)(cid:1)(cid:34)(cid:74)(cid:83)(cid:71)(cid:83)(cid:70)(cid:74)(cid:72)(cid:73)(cid:85)(cid:1)(cid:52)(cid:70)(cid:83)(cid:87)(cid:74)(cid:68)(cid:70)(cid:13)(cid:1)(cid:42)(cid:79)(cid:68)(cid:77)(cid:86)(cid:69)(cid:74)(cid:79)(cid:72)(cid:1)(cid:51)(cid:80)(cid:86)(cid:85)(cid:74)(cid:79)(cid:72)(cid:13)(cid:1)(cid:35)(cid:80)(cid:80)(cid:76)(cid:74)(cid:79)(cid:72)(cid:13)
Dames are known across the country for placed in the Foundation’s endowment
(cid:1)(cid:1)(cid:1)(cid:37)(cid:80)(cid:68)(cid:86)(cid:78)(cid:70)(cid:79)(cid:85)(cid:66)(cid:85)(cid:74)(cid:80)(cid:79)(cid:13)(cid:1)(cid:53)(cid:83)(cid:66)(cid:68)(cid:76)(cid:74)(cid:79)(cid:72)(cid:13)(cid:1)(cid:66)(cid:79)(cid:69)(cid:1)(cid:52)(cid:81)(cid:70)(cid:68)(cid:74)(cid:66)(cid:77)(cid:1)(cid:51)(cid:70)(cid:82)(cid:86)(cid:74)(cid:83)(cid:70)(cid:78)(cid:70)(cid:79)(cid:85)(cid:84)(cid:1) promoting our national heritage through fund at the Cleveland Foundation.
historic preservation, patriotic service and The cemetery is located at 1621 East
(cid:116)(cid:1)(cid:39)(cid:86)(cid:77)(cid:77)(cid:90)(cid:1)(cid:45)(cid:74)(cid:68)(cid:70)(cid:79)(cid:84)(cid:70)(cid:69)(cid:1)(cid:1)(cid:42)(cid:34)(cid:53)(cid:34)(cid:1)(cid:39)(cid:83)(cid:70)(cid:74)(cid:72)(cid:73)(cid:85)(cid:1)(cid:39)(cid:80)(cid:83)(cid:88)(cid:66)(cid:83)(cid:69)(cid:70)(cid:83) educational projects. Th e NSCDA founded 118th Street, which is just North of Eu-
in 1891, is an unincorporated association clid Avenue. For more information please
(cid:116)(cid:1)(cid:53)(cid:52)(cid:34)(cid:1)(cid:34)(cid:81)(cid:81)(cid:83)(cid:80)(cid:87)(cid:70)(cid:69)(cid:1)(cid:42)(cid:79)(cid:69)(cid:74)(cid:83)(cid:70)(cid:68)(cid:85)(cid:1)(cid:34)(cid:74)(cid:83)(cid:1)(cid:36)(cid:66)(cid:83)(cid:83)(cid:74)(cid:70)(cid:83)(cid:1)(cid:9)(cid:42)(cid:34)(cid:36)(cid:10)
of 45 Corporate Societies with over 15,000 contact Nancy Adams at 216-536-7432 or
members. Th e Society’s corporate head- [email protected].
quarters is located at Dumbarton House,
For inquiries please contact us at:
a Federal period museum in Washington,
www.ilogistics.com Tell Them You Saw Their Ad
DC (www.nscda.org).
(800) 842–0213
(718) 723–5151 On November 6, 2009 East Cleveland FUNERAL HOME & CEMETERY NEWS
Township Cemetery Trustee Nancy Adams
ThTh ee GGiifftt ooff
not, would you like to see her before we take her to the
crematory? I can get her ready so you can spend some
AAfftteerrccaarree time with her. And when you had her ready, would you
asked if she was through now by the funeral director. have taken her to a place with a chair where she could
Th ey went back into the offi ce and my sister asked if there just sit with her a friend for a while?
was any kind of service or way to invite her friends to a re- • Would you like some Memorial Cards with your friends
By Sherry L. Williams membrance service. Th e funeral director told her she could do photo to send out to family and friends?
something on her own at home or something, but they were • Would she like for them to create for her a Video Tribute
going to take her friend to the crematory that afternoon. with photos she could supply so she could show them at
She asked if there was another way that the cremated re- a memorial service?
mains could be sent to New York because she couldn’t stand • Would she like for them to help her with a memorial
the thought of sending her friend through the mail. Th e re- program to celebrate her friends life?
My sister just called me and was very upset. Her surrogate sponse was, I can give them to you and you can fi gure out what • Would she like to see urns that her friends cremated re-
mother and a woman she had loved and cared for over the you want to do with them. After a few minutes, she asked if mains could be put in because the usual container when
past fourteen years had died. She was most upset by the treat- he could hold them there at the funeral home until she could it comes back from the crematory can seem cold and it
ment she had received from the funeral director. Here is how plan a trip to New York and plan some kind of funeral for her is often diffi cult to embrace the fact that a person’s body
the story goes. friend. He said, “I guess we could do that for you” and with and the perception of their life comes back in a small
Her friend had pre-arranged to be cremated and taken to New that he said, “we really don’t have anything else we have to do cardboard or plastic box?
York to be buried with her husband. Now, my sister and this here today, so you can go home now and we’ll get busy.” I might also ask you now to consider how you would have
woman had retired and were living in Florida, so the cremated She left, came home and called me crying. She asked if that explained cremation when she asked you what happens when
remains were going to have to be shipped to New York, which is was how funeral directors always handled cremation and if it someone is cremated.
one of the issues. was, why they were like that. She went on to say that this man My friends, this is true, it really happened. I am not making
My sister had never dealt with making arrangements when the was very cool, not a bit concerned about how she was feeling this up, I wish I were. What are you doing about the grow-
fi nal disposition was cremation. So, when she went to the funeral about her friend and that she felt like he just wanted to fi ll out ing number of cremations? How are you responding? Are
home to talk with them about what needed to be done to make the paper work and get her out of there. you asking the right questions? Are you off ering options? Are
sure her friend’s wishes had been carried out, she asked the funeral I explained that not all funeral directors are like this and that you servicing this funeral just like any other? If not, I chal-
director what was involved. She wanted to know what was going this man was probably afraid of or uncomfortable with crema- lenge you to do some soul searching and some staff training,
to happen to this person she loved like a mother and here is the tion. She asked why and wanted to know if it was because he because no family should ever be treated in this manner, not
answer she got when she asked what happens when someone is didn’t get as much money. if you want funeral service to survive.
cremated. With that, I took a breath and said, “A lot of funeral directors
Th e funeral director said, “We will put her body in a card- are afraid of cremation because people don’t get a chance to say
board box, drive it to the crematory and they will burn it goodbye and that interferes with the grieving process.” She as-
up.” sured me that this was not this man’s motive. She thought he
Somewhat dismayed, she asked what they did with the cre- was all about money.
mated remains, and he said, “Th ey will be put in a box about I went on to say, unfortunately, many funeral directors feel Sherry L. Williams, RN, BA, GMS, GRS, is the president and
the size of a shoebox or smaller and we will take them to the that cremation is cutting into their opportunities to sell what founder of New Leaf Resources a division of Sherry Williams En-
terprises, Inc. She was the co-founder of Accord Inc. and has been
post offi ce and mail them fi rst class to the cemetery. Th ey is called a traditional service with a casket, viewing and service.
involved in grief and bereavement training and services for the
will dig a hole in her husband’s grave and put them in there I also explained that this man had missed the opportunity to past twenty-two years. She has an Associate Degree in Nursing
with him.” serve you and perhaps get you to return to his funeral home if from the University of Kentucky Extension Program and a Bachelor
of Arts degree in Psychology from Bellarmine College in Louisville,
My sister then asked if there was a way to see her friend and you ever had the need by not asking questions and providing
KY. Sherry is a nationally certifi ed Grief Management Specialist
say goodbye and the response was, with a sigh, “I’ll see what I you with some options to remember and memorialize your and has advanced certifi cation as a Bereavement Facilitator from
can do.” After a few minutes the funeral director came back and friend. the American Academy of Bereavement and is certifi ed by the
Grief Recovery Institute as a Grief Recovery Specialist.
said she could see her friend now and he took her to the back How would you have responded to my sister? Would you
She has been a featured speaker for numerous organizations in-
hall outside a room marked prep room and her friend was on a have asked the right questions? cluding the National Funeral Directors Association and the Asso-
stretcher, with a sheet over her, no hair combed, no cleaning her • Would you like a private viewing for her friends here? ciation for Death Education.
She can be reached by email at [email protected].
up or anything. She was just the way she was when he picked her Would you go on to explain that she could rent a casket for
Visit New Leaf Resources and Sherry Williams Enterprises, Inc. at
up at the hospital. She stood there and touched her, cried and was that purpose so that would help her hold down her cost? If www.newleaf-resources.com
MARCH 2010 FUNERAL HOME & CEMETERY NEWS Section A Page A5
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(cid:65)(cid:78)(cid:68)(cid:0)(cid:84)(cid:72)(cid:69)(cid:89)(cid:0)(cid:65)(cid:82)(cid:69)(cid:0)(cid:79)(cid:80)(cid:69)(cid:82)(cid:65)(cid:84)(cid:73)(cid:79)(cid:78)(cid:65)(cid:76)(cid:14) plastic storage boards.
(cid:115)(cid:0)(cid:33)(cid:76)(cid:76)(cid:0)(cid:81)(cid:85)(cid:65)(cid:76)(cid:73)(cid:84)(cid:89)(cid:0)(cid:83)(cid:84)(cid:85)(cid:67)(cid:67)(cid:79)(cid:0) (cid:115)(cid:0)(cid:19)(cid:16)(cid:118)(cid:0)(cid:87)(cid:73)(cid:68)(cid:69)(cid:0)(cid:68)(cid:79)(cid:79)(cid:82)(cid:0)(cid:79)(cid:80)(cid:69)(cid:78)(cid:73)(cid:78)(cid:71)(cid:0)(cid:84)(cid:79)(cid:0)
galvanized steel accommodate larger cases.
construction.
(cid:115)(cid:0)(cid:33)(cid:68)(cid:68)(cid:0)(cid:79)(cid:80)(cid:84)(cid:73)(cid:79)(cid:78)(cid:65)(cid:76)(cid:0)(cid:67)(cid:65)(cid:83)(cid:84)(cid:69)(cid:82)(cid:83)(cid:0)for
(cid:115)(cid:0)(cid:19)(cid:16)(cid:118)(cid:0)(cid:87)(cid:73)(cid:68)(cid:69)(cid:0)(cid:68)(cid:79)(cid:79)(cid:82)(cid:0)(cid:79)(cid:80)(cid:69)(cid:78)(cid:73)(cid:78)(cid:71)(cid:0)(cid:84)(cid:79)(cid:0) (cid:77)(cid:79)(cid:66)(cid:73)(cid:76)(cid:73)(cid:84)(cid:89)(cid:0) Model M300 Complete
accommodate larger cases. Please call for other styles Portable Aspirator Water Control Unit
& capacities. Lightweight design for Model 1036-1
general suction, 1/8 hp (cid:8)(cid:33)(cid:86)(cid:65)(cid:73)(cid:76)(cid:65)(cid:66)(cid:76)(cid:69)(cid:0)(cid:73)(cid:78)(cid:0)(cid:76)(cid:69)(cid:70)(cid:84) (cid:0)
Series 7030 Mortuary motor, up to 22 Hg vacuum or right versions)
and includes suction
Rack Systems regulating valve
Mark IV or V
Embalming
Machine
Conveniently
stores caskets
Stainless Steel
Embalming Station
Model 1036-9M
Model T3624
Laminated Body
Storage Board
Battery
Operated
Cadaver Lift
Model M678
Model T3626HS
Stainless Steel
Body Tray
Model T3627
Transfer/Storage
Board
Stainless Steel
Instruments
Dressing Forceps
6.0” long .............$3.95 ea
Stainless Steel
8.0” long .............$7.95 ea
Hypodermic Needles
Luer Hubs with long lasting points LW5500 Scissor 10.0” long .........$10.95 ea
20 Gauge 13 Gauge Sharpener Scissors
1.5” long ..$1.65 ea 4.5” long ..$5.50 ea Plastic Undergarments (cid:52)(cid:87)(cid:79)(cid:0)(cid:83)(cid:84)(cid:69)(cid:80)(cid:0)(cid:80)(cid:82)(cid:79)(cid:67)(cid:69)(cid:83)(cid:83)(cid:0) Ends: Sharp-Sharp, 6.5” long .............$4.95 ea
2.5” long ..$1.95 ea 8.0” long ..$7.95 ea Three Piece Clear, S - XL for most items sharpening Sharp-Blunt, Blunt-Blunt Artery Forceps
10.0” long $8.95 ea Sterilization Sets (cid:53)(cid:78)(cid:73)(cid:79)(cid:78)(cid:65)(cid:76)(cid:76)(cid:83) ....................... $ 12.00 ea 100% diamond abrasive 5.5” long .............$3.95 ea
19 Gauge 12 Gauge Solid Pan, Perforated SPhanirtts/J .a..c..k..e..t. .........................................$. $1 03..0000 eeaa Only $89.00 S6.t2ra5i”g hlotn ogr .C...u..r.v..e..d$8.95 ea
3.0” long ..$2.25 ea 3.0” long ..$3.75 ea Pan & Cover Capri Pants .......................$ 6.00 ea 7.25” long ...........$9.95 ea
15 Gauge 4.0” long ..$4.95 ea Coveralls ...........................$ 3.00 ea
3.5” long ..$4.25 ea 5.0” long ..$5.75 ea 20.0” x 12.0” x 4”H Stockings ..........................$ 3.00 ea 8.0” long ...........$11.95 ea
4.0” long ..$4.95 ea 6.0” long ..$6.75 ea Only $79 each Sleeves .............................$ 2.00 ea
5.0” long ..$5.75 ea 12.75” x 10.375” x 4”H (cid:41)(cid:78)(cid:70)(cid:65)(cid:78)(cid:84)(cid:0)(cid:53)(cid:78)(cid:73)(cid:79)(cid:78)(cid:65)(cid:76)(cid:76)(cid:83) ...............$ 10.00 ea
6.0” long ..$6.75 ea Only $45 each Free ground shipping on plastic
undergarments orders over $300
Continental US ONLY Plastic Body Boards
Set of 3
Only $ 129.00 per set
Premium Gloves
S - XL 10 bx/case 100/bx
Disposable Headrest (One size fits all) Pall Bearer Gloves
Latex PF Textured ......$ 65.00 case
(cid:51)(cid:84)(cid:89)(cid:82)(cid:79)(cid:70)(cid:79)(cid:65)(cid:77)(cid:12)(cid:0)(cid:83)(cid:84)(cid:85)(cid:82)(cid:68)(cid:89)(cid:12)(cid:0)(cid:68)(cid:73)(cid:83)(cid:80)(cid:79)(cid:83)(cid:65)(cid:66)(cid:76)(cid:69)(cid:0) ............................................7.49 box (cid:49)(cid:85)(cid:65)(cid:76)(cid:73)(cid:84)(cid:89)(cid:12)(cid:0)(cid:35)(cid:85)(cid:70)(cid:70)(cid:69)(cid:68)(cid:12)(cid:0)(cid:55)(cid:72)(cid:73)(cid:84)(cid:69)
head and arm rest Headrest Molded plastic, Only $ 11.99
(cid:83)(cid:84)(cid:85)(cid:82)(cid:68)(cid:89)(cid:12)(cid:0)(cid:82)(cid:69)(cid:85)(cid:83)(cid:65)(cid:66)(cid:76)(cid:69)(cid:13)(cid:0)(cid:0)(cid:0)(cid:0) Nitrile Powder-Free ...$ 69.00 case per dozen
Only $ 25.00 per case (Shown above) ................. 7.99 box
24 per case Only $ 33.00 each Post-Mortem Thread
(cid:35)(cid:79)(cid:84)(cid:84)(cid:79)(cid:78)(cid:12)(cid:0)(cid:55)(cid:72)(cid:73)(cid:84)(cid:69)(cid:0)(cid:15)(cid:0)(cid:34)(cid:82)(cid:79)(cid:87)(cid:78)(cid:12)(cid:0)(cid:17)(cid:0)(cid:76)(cid:66)(cid:14)(cid:0)
Only $ 23.00 each
MORTECH MANUFACTURING INC. Flowmeter
(cid:48)(cid:79)(cid:76)(cid:89)(cid:69)(cid:83)(cid:84)(cid:69)(cid:82)(cid:12)(cid:0)(cid:55)(cid:72)(cid:73)(cid:84)(cid:69)(cid:12)(cid:0)(cid:20)(cid:0)(cid:79)(cid:90)(cid:14)
411 NORTH AEROJET AVENUE, Monitor and control flow of Only $ 11.00 each
AZUSA, CA 91702 arterial injections
Only $169.00 each
(cid:52)(cid:37)(cid:44)(cid:0)(cid:8)(cid:22)(cid:18)(cid:22)(cid:9)(cid:0)(cid:19)(cid:19)(cid:20)(cid:13)(cid:17)(cid:20)(cid:23)(cid:17)(cid:0)(cid:115)(cid:0)FAX [phone]
Page A6 FUNERAL HOME & CEMETERY NEWS Section A MARCH 2010
Funeral Supply Inc. Helping Survivors
PREMIER
Manage by Kat Reed
BRUTE II MADE IN THE USA! TRUE USA QUALITY!
®
TOP FEATURES CONVEX SURFACE
The Very Best WITH SIDE TROUGHS
All Stainless Steel
Embalming Table

on the Market!
EASY ASSEMBLY
90% ASSEMBLED
Everyone else gives
OUT OF BOX
you an 18-gauge 1000 LB
stainless steel top
CAPACITY
with aluminum base.
We give you a 100% DOUBLE-LOCKING
304 stainless steel SIX INCH WHEELS
table with a thicker MANUAL $1567 SAINT PAUL,MN— Following the funeral, after everyone
16-gauge top and has left and you return to the empty residence of the de-
a 14-gauge base HYDRAULIC $1997 parted, where do you begin? Begin Here: Helping Survi-
at a much better price! PATENT PENDING vors Manage by Kat Reed delivers practical everyday assis-
tance to the people left behind after a death. It is a hands-
CEMETERY LOWERING
MULTI-LEVEL MORTUARY COTS $1350 on user’s guide to help individuals (survivors) manage the
DEVICES ON SALE NOW! day-to-day tasks after a death. It features spiral binding for
ease of use, pockets for keeping loose papers, checklists,
OVERSIZED MORTUARY COTS
calendar pages for follow-up, and tips on delegating.
Everyone dies. Such a blatant statement might be shocking, but
THE BEST PROPORTION OF SIZE & WEIGHT ON THE MARKET!
it is nonetheless true. Th ere are countless organizations around
(cid:115)(cid:229)(cid:36)(cid:79)(cid:85)(cid:66)(cid:76)(cid:69)(cid:13)(cid:84)(cid:85)(cid:66)(cid:69)(cid:68)(cid:229)(cid:70)(cid:79)(cid:82)(cid:229)(cid:83)(cid:84)(cid:82)(cid:69)(cid:78)(cid:71)(cid:84)(cid:72)(cid:229)(cid:229)(cid:115)(cid:229)(cid:51)(cid:84)(cid:82)(cid:65)(cid:80)(cid:83)(cid:229)(cid:65)(cid:78)(cid:68)(cid:229)(cid:67)(cid:79)(cid:86)(cid:69)(cid:82)(cid:229)(cid:73)(cid:78)(cid:67)(cid:76)(cid:85)(cid:68)(cid:69)(cid:68) the world that off er grief support, but none provides the prod-
$957
750 LB SUPERIOR uct that Helping Survivors Manage off ers. Helping Survivors
Manage was created on the foundation of most new ventures: a
QUALITY!
CAPACITY void in the market. Th ey hope to fi ll that need with their expe-
rienced team of subject matter experts—those who have been
CHURCH TRUCKS ★★★★★★ through it, as well as funeral directors, hospice, health and death
care professionals—to help others through this diffi cult time.
(cid:115)(cid:229)(cid:21)(cid:2)(cid:229)(cid:78)(cid:79)(cid:13)(cid:83)(cid:84)(cid:79)(cid:79)(cid:80)(cid:73)(cid:78)(cid:71)(cid:12)(cid:229)(cid:70)(cid:85)(cid:76)(cid:76)(cid:89)(cid:229)(cid:76)(cid:79)(cid:67)(cid:75)(cid:73)(cid:78)(cid:71)(cid:229)(cid:67)(cid:72)(cid:82)(cid:79)(cid:77)(cid:69)(cid:68)(cid:229)(cid:87)(cid:72)(cid:69)(cid:69)(cid:76)(cid:83) NOT MADE Kat Reed has over 25 years experience in the fi nancial/business
(cid:115)(cid:229)(cid:36)(cid:79)(cid:85)(cid:66)(cid:76)(cid:69)(cid:229)(cid:83)(cid:85)(cid:80)(cid:80)(cid:79)(cid:82)(cid:84)(cid:229)(cid:66)(cid:65)(cid:82)(cid:83)(cid:229)(cid:229)(cid:115)(cid:229)(cid:47)(cid:78)(cid:76)(cid:89)(cid:229)(cid:21)(cid:2)(cid:68)(cid:69)(cid:69)(cid:80)(cid:229)(cid:87)(cid:72)(cid:69)(cid:78)(cid:229)(cid:70)(cid:79)(cid:76)(cid:68)(cid:69)(cid:68) IN CHINA world. Her background in bookkeeping and offi ce management
$475
950 LB gives her the unique ability to address both the details and the
big picture. She has been a hospice volunteer and has an affi n-
DESIGN COPYRIGHTED CAPACITY CREDIT CARDS ACCEPTED ity for the elderly. She became interested in the issues survivors
face when both her parents died in a thirteen month span.
QUALITY VALUE AT A REASONABLE COST
& PRICES SUBJECT TO CHANGE.
Th is book arose from Kat’s own work helping her predomi-
PRICES DO NOT INCLUDE S&H.
nantly deaf father manage her mother’s aff airs when her mom
PH 561.602.3330 FX 352.458.4613 www.premierfuneralsupply.com
(cid:154) (cid:154) died. Kat and her dad wondered how people manage all these
tasks when they don’t have a family or support system.
For more information, contact Helping Survivors Manage,
w w w . n o m i s p u b l i c a t i o n s . c o m PO Box 16058, Saint Paul, MN 55116. Phone [phone].
Visit www.HelpingSurvivorsManage.com.
AA PPrrooaaccttiivvee
• Will the marketer engage in a process to learn my busi- Always ask for a list of client references. Take the time
ness and uncover my unique needs? to contact and speak with those they have and/or are cur-
AApppprrooaacchh
• Will the marketer design a program that will be struc- rently serving. How do they feel about the marketer and
tured to specifi cally compliment / enhance the culture the services they provide?
ttoo AAddvvaannccee
and reputation of my funeral home? If so, how will they Working with a reputable pre-need sales and marketing
accomplish this? company can be a very good thing for your funeral home.
FFuunneerraall • Is the marketer providing a tailored program paired Th ey can off er you tools and techniques found nowhere
with proven systems and processes that are backed by else in the funeral industry today. Make sure you do your
PPllaannnniinngg in the fi eld results and testimonials? homework about the company before entering into a busi-
• What training / education / ongoing support programs ness relationship. Once you are in agreement work right
does the marketer provide? (Not the insurance and/or alongside them to make your pre-need program the best
By Christopher Kuhnen trust provider, the marketer themselves) it can be.
• Is the methodology / philosophy of the marketer fo- It may take a little time to fully get your program where
How to Pick a Pre-Need cused on educating your families to make informed de- you want it to be and that’s OK. Be patient, supportive
cisions or just on “selling’ your families”? and follow their advice. Rome wasn’t built in a day. Qual-
Marketing Company • What is the educational process the marketer uses to ity, professional, sustainable pre-need programs are not
train counselors to take a family through the funeral developed overnight. Th ere is a lot of strategic integration
Earlier this year I had the good fortune to attend the preplanning process? Do they off er continuing educa- of thought, process and personnel that must take place in
ICCFA Wide World of Sales Conference in New Orleans. tion and support? a proper timeframe to get your program moving in the
If you have never attended such an event, I highly rec- • How is the educational process consistently reinforced right direction!
ommend it. Several attendees approached me during the and refi ned for improvement? Want to know more? Contact me at tanderson@theout-
conference and asked me the following question: “How • What lead sources will the marketer advocate work- lookgroup.com.
Do I Pick Th e Right Pre-Need Marketing Company to ing and are they working multiple sources simultane-
Serve My Funeral Home”? ously?
To answer this question, I solicited the guidance of Mr. • Does the marketer provide a Lead Tracking / Lead Gen-
Tyler B. Anderson. Tyler is the Regional Development eration database to measure the results of a counselor’s
Director for the Outlook Group, Inc. in the Wisconsin activity and eff ectiveness? Does this system also measure
and Greater Chicago region, working with numerous and track all marketing program eff ectiveness?
Christopher Kuhnen is Vice President of Marketing for The Out-
independent-family owned funeral homes. Tyler would • Is the marketer focused on creating a LONG TERM look Group, Inc., Franklin, Ohio. Mr. Kuhnen has considerable expe-
love to hear from you. He can be reached at: tander- mutually benefi cial partnership or are they interested rience in the fi eld of funeral prearrangement planning sales, train-
ing and marketing. He provides comprehensive consultation and
[email protected]. in just “putting contracts on the books”?
support to funeral directors nationwide to help them coordinate
• What does your gut instinct tell you about the market- and develop their funeral prearrangement advertising, marketing,
If you are considering using the services of an in- er? Do they instinctively feel right to you or are there image, sales and public relations strategies.
He is a Kentucky Licensed Funeral Director, Life Insurance Agent
dependent pre-need sales and marketing company to lingering questions?
and member in good standing Funeral Directors Association of
work with your funeral home in developing and/or Carefully review any “marketing agreement” between Kentucky. Additionally, Chris is a recognized Certifi ed Preplanning
further enhancing your pre-need program, you need yourself and the marketer. It is important to ensure every- Consultant (CPC) as bestowed by the Funeral Service Foundation
and a recognized Certifi ed Marketing Specialist as bestowed by the
to do your homework. thing is plainly spelled out in writing as you have agreed.
National Marketing Academy.
Here are some key questions a funeral home owner Th e duties and responsibilities of all parties should be clear- He has presented numerous continuing education, advertising,
should ask any marketing company you are consid- ly outlined. Do not agree to and/or sign anything you are marketing and pre-need seminars to a variety of national, state and
regional funeral associations. Chris can be reached at (800)331-
ering partnering with: not completely comfortable with.
6270 or [email protected].
MARCH 2010 FUNERAL HOME & CEMETERY NEWS Section A Page A7
Veterans ChoiceSM
Funeral Homes score a
Bullseye with VFMC’s
“Operation Valentine”
SANIBEL,FL— Th e message “but this is a morale boost.”
is a simple one. “Th ank you Feedback from the exclusive
so much for what you do. VFMC Providers that partic-
We always need you.” Th at’s ipated in “Operation Valen-
just one of the many sweet tine” included this message
messages from the heart of from Joseph Floyd of Oli-
a child to a soldier overseas ver-Floyd Funeral Home,
in a project called “Opera- Greenville, OH. “Just a quick
tion Valentine”. Th ousands note to let you know we en-
of Valentine cards were sent listed three of our elementary
to our heroes overseas by the schools to help with the Op-
exclusive Veterans & Fami- eration Valentine. We were
ly Memorial Care Providers able to send 427 valentines
participating in VFMC’s an- for our troops. It makes you
nual “Operation Valentine”. proud to be an American
Th e project was simple and with such caring children
meaningful, according to showing their support for our
Mark Davis, founder and troops.”
Chief Executive of Veterans In addition, this message
& Family Memorial Care. came from Rob Crouch of
Students and people in the Crouch Funeral Home,
community wrote messag- North East, MD. “We enlist-
es to the troops on Valen- ed the help of two schools in
tine cards, cut-out hearts, our area and received 446 val-
or whatever they liked, and entines to send to our troops.
VFMC Providers nation- We are proud to be able to
wide made sure they were participate in these wonder-
Beautiful & Affordable Memorials
delivered to soldiers in Iraq, ful programs. Isn’t it fabulous
Afghanistan and other places that we can show our unwav-
around the world where U.S. ering support for those that
troops are stationed. “The protect our country so well.
mission was to write a mes- Th anks.”
sage on them, say thank you, Th ere are over 800 family Terrybear®
tell a little about themselves, owned funeral home provid-
and wish the troops a Happy ers in 45 states and Guam that
Valentine’s Day,” said Mark. are exclusive, certifi ed Veter- Urns & Memorials
“They’re away from loved ans & Family Memorial Care [phone]
ones so they really want to Providers. For more informa- www.terrybear.com
know that people back home tion visit, www.VeteransFu-
appreciate them. Care pack- neralHomes.com or call toll All urn designs © 1994-2010 Terrybear, Inc. Terrybear is a registered trademark of Terrybear, Inc. Heart Keepsakes are patent protected.
ages are one thing,” he added, free: [phone].
March Specials
Prices Good Through Apr 20,2010
800-959-9160
For Promo Pricing - Reference YB310
SAFESKIN UNISEALLATEX SAFESKINSTERLINGNITRILE®
LAVENDERNITRILE HIGHRISKGLOVES POWDER-FREEGLOVES
• 3 mil• “latex like”fit • chemical resistant • latex free
• 4 mil • “latex like”fit • stretch nitrile for excellent fit and feel
• thinner,superior alternative to vinyl yet 60% stronger • 15 mil• high tensile strength • economical gloves
• high tactile sensitivity • great value - get more per box!
• non-sterile • ambidextrous • single-use • beaded cuffs • non-sterile • ambidextrous • single-use • extended 12”cuffs
• chemical resistant • latex free • non-sterile • ambidextrous
• textured • packaged 150 pr/box in sizes XS-XL
• textured • available in sizes S-2XL
• single-use • beaded cuffs • textured • available in sizes XS-XL
Buy10 9 b xbs/ocsxes ~$ 1g7e6.t0 10 cfsree! packaged 25 pr/bx,10 bxs/cs $85.00 cs regular cuff,packaged 75 pr/bx,10 bxs/cs $148.00 cs
extended 12”cuffs,packaged 50 pr/bx,10 bxs/cs $149.00 cs
A P
RM OSITIONERS H
EADRESTS
• lightweight,economical styrofoam
• disposable styrofoam
NEW! CHURCHTRUCKDRAPE positions arms in casketing 24/cs $29.00 cs
F M 87 • 7”L x 2-1/2”W x 3”H
FOR ERNO ODEL
56/cs $18.00 cs
• NOframe required
• folds up and expands with truck WASHABLEBLOCKADEGOWNS
• great way to dress up older trucks • washable one ply with poly cotton back* L tie-neck $28.00 ea $256.50 cs
• available in:forest green,burgundy,black,
• fluid resistant fabric shield XL tie-neck $30.00 ea $265.50 cs
navy blue,royal blue,charcoal,and light grey
• breathable to reduce heat buildup L snap-neck $30.00 ea $265.50 cs
$350.00 ea
• extended length,back ties and knit cuffs XL snap-neck $32.00 ea $274.50 cs
• available individually or 12/cs 2XL snap-neck $33.50 ea $292.00 cs
*this fabric has stain and fluid resistant properties;therefore,
bleaching should not be necessary and is not recommended.
P -B M V E M
ORTI OY ARK MBALMING ACHINE
WASHABLECOMFORTEASETMUNISEXSCRUBS
• two year full warranty- units repaired at no charge,including freight
• 65% polyester 35% cotton ComfortEaseTMfabric WOW! 15%
charges and a loaner if needed
That’s a
• available in:S-3XL,11 colors;4x and 5x,5 colors (call for details)
• 0 - 80 pounds pressure flow rate,0 - 1 gallon per min.at your discretion savings of
• 3.5 gallon jar fluid capacity ONE-POCKETSCRUBTOPS DRAWSTRINGSCRUBPANTS
• powerful high-speed 1/5 hp quiet,smoother running motor • v-neck,reversible pullover top • reversible drawstring pants
• solid state timing pulsator,for long lasting maintenance free reliability • left breast pocket w/set-in sleeves with matching ties
Mark V 24-1/2”x 15”x 15” $2,455.00 ea S-XL $12.70 ea 4XL $18.65 ea S-XL $13.55 ea 4XL $21.20 ea
Mark V 2XL $15.25 ea 5XL $20.35 ea 2XL $16.10 ea 5XL $23.75 ea
3XL $16.95 ea 3XL $18.65 ea
Call for a catalog or visit us online at We offer a full line of:
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Page A8 FUNERAL HOME & CEMETERY NEWS Section A MARCH 2010
Historic Brooklyn Cemetery gets Tech Savvy:
Contact CK d irectly at 888-304-3457
Green-Wood Cemetery launches New Blog
www.ckmemories.com
or contact your Messengerline BROOKLYN,NY— Brook- of New York City’s most lan. “Countless individu- tique photography show.
or Hilton Funeral Supply lyn’s historic Green-Wood intriguing and remarkable als whose contributions Intrigued, he soon took a
Cemetery has announced visitor destinations. The helped shape our history photography tour of Green-
representative
the launch of its new blog – blog Green-Wood Discov- are interred here, alongside Wood, and admits his life
Green-Wood Discovery – cre- ery is authored by Cem- some of the fi nest examples changed. He became a fre-
of 19th and early 20th Cen- quent visitor and 15 years
ated to provide visitors, art etery Historian Jeff Rich-
Low Cost,
tury sculpture and architec- ago became even more in-
enthusiasts, photographers man and can be viewed by
High Impact: ture found anywhere. Th e volved, conducting research
and historians with fre- visiting www.greenwood-
discoveries here at Green- about its history.
You’ll love quent updates on new dis- discovery.org.
Wood are endless. We hope After leading educational
the response coveries, photos, restoration “Green-Wood Cemetery
that this new blog will in- tours at Green-Wood and
projects, events, tours and is a microcosm of the his-
from spire new guests to visit and authoring the quintessential
landscaping changes that tory of our City and the
your families. old ones to return while volume on the Cemetery,
together make this Nation- nation,” said cemetery pres-
providing people across the Brooklyn’s Green-Wood
al Historic Landmark one ident, Richard J. Moy-
world with yet another ven- Cemetery: New York’s Bur-
ue to share their remarkable ied Treasure, Jeff became
Green-Wood Cemetery sto- the full-time historian in
The funeral businesss ries and knowledge.” May 2007. He has also
is all about family Mr. Richman added, “Th is authored Final Camping
blog gives me an opportu- Ground, a book document-
and this year we’re nity to share some of Green- ing the Cemetery’s seven-
Wood’s most exciting news year Civil War project that
staying home with ours as we awaiitt tthhe bbiirttthhh
Argenta, IL 62501 • 800-331-9093 and developments. Wheth- resulted in the discovery
of our fourth grandchild. See you next year! er it’s the discovery of an of gravesites for more than
robertsanddowney.com
unmarked grave of a Civil 4,000 Civil War soldiers
Call for Convention Specials
War hero, a recent monu- and veterans, both North
Urn Carrier
ment restoration, a new and South.
planting, or a new educa- Established in 1838,
tional exhibit or tour, you Green-Wood Cemetery
will fi nd news of it here. is built on 478-acres and
I have learned amazing boasts extraordinary works
things from people around of 19th century art and ar-
the world who shared their chitecture. Home to hun-
knowledge about Green- dreds of famous historic fi g-
Wood and its permanent ures in New York City his-
residents. I hope this blog tory, Historic Green-Wood
encourages more people to Cemetery off ers many tours
become involved with our of its facilities and also of-
many interesting projects.” fers concerts and events to
Mr. Richman, a practic- the public throughout the
Queen Anne Collection ing attorney for 33 years, year. It was designated a Na-
Large Baby Bier/Cremation Altar as the base of the Urn Carrier, was introduced to Green- tional Historic landmark by
offers multi-purpose functionality.
Wood Cemetery, quite by the US Department of the
The enclosed Urn Carrier provides a way to present the cremains
in a more formal manner for the funeral service. accident when, more than Interior in 2006. For more
three decade ago, he pur- information about Green-
For over twenty years
chased some photos of the Wood Cemetery visit www.
Rick and Elizabeth Roberts, owners of Roberts & Downey,
historic cemetery at an an- greenwoodcemetery.org.
have been supplying the funeral industry
with superior quality handcrafted
SEND US YOUR NEWS
hardwood chapel furniture, on a custom built to order basis. PO Box 5159, Youngstown, OH 44514
Fax [phone]
Your authorized Howard Miller, Hekman and Woodmark dealer. [email protected]
CChhaannggiinngg
is the one common factor beneath everything we do…grief. Create opportunities to bring past clients together
Yet many in our industry do not truly grasp how to best help through community remembrance services, information-
LLiivveess those in need, because they don’t really understand grief. al seminars and other events. Host a concert, a walk or a
Our business model should be built around this unifying fac- coff ee get together. Bringing people together who are at
ThTh rroouugghh tor. If we can meet their needs before their time of need, and diff erent stages of grieving, lends support to the newly be-
we can be there at their time of need, then shouldn’t we also reaved and allows those further along the path to realize
be there after the death has occurred? By educating ourselves how far they have come and off ers them the opportunity
LLaauugghhtteerr about bereavement we can develop a plan of action. to reach out to others. Make sure your staff is present at
Simply put, your business should be off ering some type of these events to greet those they have served and to answer
aftercare programming. Continuing the relationship into the questions that may arise.
By Nancy Weil months ahead makes good business sense. Reaching out once “Please let me know if there is anything else that I can
the initial fog has lifted is welcomed and appreciated by your do,” is a statement that can be said with the knowledge
customers, whether they respond or not. Even if they never attend that with a little planning, some education and a desire
What Can I Say?
a grief support program or memorial service, simply knowing to help, you can be there for your clients beyond the day
that you care makes a diff erence to that person. Send a letter of of the funeral. “Let me tell you about our grief support
“I know this is hard,” we say as we shake our client’s hand. sympathy with a hand written personalized note on it. Better programs” is a much better statement than a weak, “My
“I am so sorry for your loss,” we add sympathetically. We bury yet, pick up the phone and give them a call and ask if there is deepest sympathies.” Which would you rather say?
their dead and move on to our next client. We don’t expect anything else you can do. One funeral home in our area sends I am offering to anyone who requests it a free copy of my book-
to see them again until their next loss or perhaps when they out a staff member to the home of the next-of-kin to visit, ask- let, A Brief Exploration of Grief. Read it yourself and share it with
your clients. For those who would like, I can also send you one of
attend a friend’s funeral at our funeral home. We bury the ing if they received good service from their staff and lets them
our grief support packets that we send out to all of the families
dead and move on to the next. We say the “right” things, of- know about their aftercare programs. A short visit that makes we serve.
fer comfort for a moment and then disappear from their lives. all of the diff erence for their business, because complaints are
Th e question begs answering, “Are we doing enough?” handled immediately, changes made based upon customer
We connect with a person during the most diffi cult time feedback and pre-need planning is gently introduced. If you
in their lives. We work with them when they are at their think you don’t have time to follow up, just wait and you will
With certifi cations as a Laughter Leader, Funeral Celebrant, Grief
most vulnerable, when their brains are not fully functional have lots of time on your hands when your competitor walks Services Provider and Grief Management Specialist, Nancy Weil is
and their hearts ache. Our clients turn to us for guidance away with your clients. uniquely qualifi ed to bring new perspectives and new ways to help
clients heal from the pain of grief as well as reduce stress for pro-
and support for the few days following the death of their Another simple way to off er bereavement support is to have
fessionals in the industry. As Director of Aftercare at Mount Calvary
loved one. We become the rock they can rely upon. Yet, their reading materials, DVDs and audio CDs available for your Cemetery in Buffalo, NY, Nancy has developed one of the most
grief continues on past the day of the funeral and burial. customers to borrow or keep. Why would you want them to comprehensive aftercare programs of any cemetery in the country
in order to support families following the death of a loved one.
We must continue to be present, able and willing to help go to the library or the internet to fi nd what you can already
A professional public speaker, Nancy brings her passionate in-
them with their grief. off er? Isn’t it better to stay connected by making available the terest in the healing qualities and therapeutic benefi ts of laugh-
How well do you understand the grief process? Outside of support information your families may need? Make up a fl y- ter to groups across the country through her company The Laugh
Academy. Nancy’s latest project is a collaborative scientifi c inquiry
your own personal experiences and your interactions with er with your suggested reading list broken down by category.
into the relationship between the use of humor and laughter
clients, have you read literature or research studies, taken Have links to grief websites available on your website. Create a while coping with the death of a loved one. She has also devel-
courses or otherwise prepared yourself to handle your cli- fl yer listing all of the grief support services in your area. Make oped a DVD, Bandages for Your Heart, with techniques that can
help ease the pain of grief immediately.
ent’s grief? Beyond the latest cremation fi gures or the new- it easy on the bereaved to fi nd the information that can pro-
You can contact Nancy at [email protected]
est casket models, the trends and the fads that come and go, vide comfort and support. or visit her website at www.thelaughacademy.com.
MARCH 2010 FUNERAL HOME & CEMETERY NEWS Section A Page A9

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Fax: [phone] • www.uscremationequipment.com • E-mail: [email protected]
Page A10 FUNERAL HOME & CEMETERY NEWS Section A MARCH 2010
Brunswick Memorial Home wins
$450 $650
“Best Funeral Services of Central
New Jersey” Award
EAST BRUNSWICK,NJ—
Brunswick Memorial
Home has been voted the
2009 Best of Central Jer-
sey for Funeral Services by
SATISFACTION GUARANTEED the Home News Tribune and
Please call (8 64)346-4777
MyCentralJersey.com. The
Going home after a funeral
can be tough.
Going home to paperwork Brunswick Memorial Home
award, as voted on by the tition, but humbled by the
can be even tougher. readers via write-in submis- results, “It is a great honor
sions, recognizes Brunswick to have those that we have
Memorial Home for being worked with and around to
The Executor’s Toolkit builds your business by the “Best of the Best” in recognize our dedication to
funeral services in Central each family.” He added, “I
building relationships with the families you serve.
New Jersey. am privileged to have an
Branded with your logo, this kit helps families close
Brunswick Memorial exceptional staff that shares
an estate, protect against identity theft and reduce
Home has been locally my commitment both to
estate fraud. Your reputation extends beyond the
owned and family operated easing the time after a loved
service…ensure your support continues by providing
in the paper’s publishing re- one passes away and to con-
The Executor’s Toolkit. gion for nearly thirty years tinually fi nding ways to im-
and in 2009, the staff served prove ourselves.”
Call 888-829-8362 today for your FREE DVD
families from more than 15 Readers of the publica-
and see how you can add value and revenue
religious backgrounds. It is tions had the opportunity
to your business. a member of the prestigious to vote on the awards dur-
International Order of the ing the summer and fall of
Golden Rule, through which 2009. Each voter had the
it constantly solicits and re- opportunity to place one
views family feedback as a vote per category, for a total
cornerstone of providing of ten votes on the awards.
not only the best possible More information on
service, but also identifying Brunswick Memorial
new trends and unique ways Home, which is located
to better respond to the di- in East Brunswick, New
verse families it serves. Jersey, can be accessed at
www.InevitableExodusInc.com
Peter Kulbacki, manager, www.BrunswickMemori-
was unaware of the compe- alHome.com.
LLeeggaall 9. the obligation to provide customers with a statement of ser- 6. Th e eff ective date of COA is March 1, 2010, but some of
vices; the prior laws are not repealed until March 1, 2012, so it
10. a prohibition on requiring cash-only payments; appears that some licensees may be required to continue
SSppeeaakk 11. the requirement to comply with consumer protections; and to be licensed with a diff erent agency and be required to
12. the requirement to post signs that advertise the DFPR con- fi le annual reports.
sumer complaint phone number. Some of the other provisions of COA are listed in the sum-
Th e author is the General Counsel to the Illinois Cemetery and mary of key provisions on the ICFHA website. Unfortunately,
Funeral Home Association (ICFHA) and actively assisted the ICF- due to political concerns the enactment of COA was rushed
By Atty. Harvey I. Lapin HA and its Lobbyist with information and suggestions that were through the state legislature and it is probable that there will be
provided to DFPR staff and members of the legislature and staff . additional legislation to clarify some of the problems. However,
Th e explanation of ICFHA’s position opposing the enactment of in the fi nal analysis it is expected that the enactment of COA
COA can be found on the icfha.org website with a link to COA. and its enforcement will cause many of the smaller cemeter-
Th ere also is a short concise summary of COA and a chart that ies in Illinois to go out of business. In addition, there is very
Illinois summarizes the various provisions of the law. little in COA that would have prevented the alleged criminal
While ICFHA worked with the executive branch and the legis- activity by the four Burr Oak employees that caused the in-
Legislature enacts lature to remove some of the more onerous provisions proposed in vestigation, hearings and the enactment of this law.
earlier drafts of COA in the fi nal analysis it was determined that
New Cemetery Law
ICFHA could not support the enactment of the new law. Th e rea-
son, as stated on the website, is that:
Th e Illinois Legislature enacted a new law regulating cemeter- “… ICFHA determined that the fi nal legislation still contained
ies in response to Burr Oak Cemetery. Th e new law that is titled unduly onerous provisions, and that it would not be in the best
the Cemetery Oversight Act (COA) can be located currently on interests of Illinois consumers. ICFHA therefore formally opposed
the Legislature site on the State of Illinois website as Public Act the legislation.”
096-0863 or under Bills and Resolutions as HB 1188. COA Some of the key requirements that are onerous or could be oner- Harvey I. Lapin, P.C., is a member of the Illinois Bar and Florida Bar. He
consists of 213 pages of new provision that was signed into law ous still in COA are: is a member of the faculty at the John Marshall Law School in Chicago
on January 18, 2010. COA will now be administered by the 1. Separate licenses are now required for the cemetery manager and is presently teaching the subject of Tax Exempt Organizations.
He has written numerous articles on the subject of taxation, funeral
Illinois Department of Financial and Professional Regulation and customer service employees of the cemeteries that are not
and cemetery law.
(DFPR) fully or partially exempt, in addition to the licensing of the The subject discussed in this article and future articles resulted from
Some cemeteries are fully exempt from the law and some are cemetery entity that was previously required. Independent the questions from readers. If you have any questions about the topics
covered in this column or in obtaining professional assistance, please
partially exempt. Th e fully exempt cemeteries are family buri- contractors that perform work as a cemetery manager or pro-
contact the author c/o Harvey I. Lapin, P.C., PO Box 1327, Northbrook,
al grounds, inactive cemeteries that have had no burials for 10 vide customer services are required to be licensed. Cemetery
IL 60065-1327. Phone [phone] or fax to [phone].
years and no care funds and small cemeteries that do less than workers must provide the cemetery with a “workers statement” The author writes articles for CB Legal Publishing Corporation also
25 burials a year and do not maintain care funds. Partially ex- and a copy is provided to DFPR. publishes the Release Form Kit, which was prepared by the author and
has been recently updated and revised by the author. This Kit contains
empt cemeteries are religious cemeteries, governmental cemeter- 2. Licensed cemeteries are required to provide proof of liability
Release and Hold Harmless forms for Funeral Homes, Cemeteries and
ies and cemeteries that have less than 25 burials a year over the insurance in an amount to be determined by Rules and with Crematories to use in situations where it has re-solved a complaint
last two-year period and do not maintain care funds. provisions for the benefi t of consumers that may not be ob- with a customer, and wants to be sure that there will be no further
Th e partially exempt cemeteries are basically exempt from most tainable. action by the customer or their relatives. The forms can be purchased
on a custom basis with your business name and addressed preprinted
of COA, but they do have to comply with the following: 3. Th ere are annual reporting requirements of information that is
at the top of each form. Call Cheryl Lapin and she will send you an
1. possible investigation and mediation by (‘DFPR”); unknown at this time because it will be determined by Rules. order form that contains the current prices. See the number below.
2. the new duty of care, or adequate maintenance; 4. A new database will be developed and cemeteries will be re- The author also writes more extensive articles on subjects of inter-
est to the industry in the newsletter Cemetery & Funeral Business
3. the obligation to maintain a map or plat; quired to provide extensive information in addition to that
and Legal Guide published by CB Legal Publishing Corporation.
4. the burial record requirement; required to be provided to the Vital Statistics in connection Subscriptions to the combined Guide cost $110 per year for ten is-
5. whistleblower protections for their employees; with burial permits. sues on different topics, new subscribers are usually eligible for intro-
6. the obligation to make entries into the database; 5. DFPR has extensive investigative and enforcement powers over ductory rates. Anyone interested in subscribing can contact Cheryl
Lapin, at the address of CB Legal Publishing Corporation, P. O. Box
7. the obligation to maintain an index of burials; licensed cemeteries including the right to impose penalties up
1327, Northbrook, Illinois 60065-1327, and fax to [phone] or
8. the obligation to enforce traffi c controls; to $10,000 for each violation. call [phone]. Please ask about new subscriber rates.