Fire and rescue services : leadership and management perspectives PDF
Preview Fire and rescue services : leadership and management perspectives
Leadership & Management of Emergency Services: Ambulance, Fire & Rescue, and Police Peter Murphy · Kirsten Greenhalgh Editors Fire and Rescue Services Leadership and Management Perspectives Fire and Rescue Services Peter Murphy • Kirsten Greenhalgh Editors Fire and Rescue Services Leadership and Management Perspectives Editors Peter Murphy Kirsten Greenhalgh Nottingham Business School Nottingham University Business School Nottingham Trent University University of Nottingham Nottingham, UK Nottingham, UK ISBN 978-3-319-62153-1 ISBN 978-3-319-62155-5 (eBook) DOI 10.1007/978-3-319-62155-5 Library of Congress Control Number: 2017950073 © Springer International Publishing AG 2018 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. The publisher, the authors and the editors are safe to assume that the advice and information in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained herein or for any errors or omissions that may have been made. The publisher remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Printed on acid-free paper This Springer imprint is published by Springer Nature The registered company is Springer International Publishing AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland Preface This book is the third of a three-volume series on the management of the three ‘blue light’ emergency services (Police, Ambulance and Fire and Rescue Services) published by Springer. There has been increasing contemporary research interest in the leadership and management of the emergency services as the context and challenges of the twenty-first century rapidly change and policy and practice adapt in response. We believe that it appears at a particularly appropriate time in which to take stock, immediately after the European referendum in the UK and as the government legislate to involve directly elected police and crime commission- ers in the governance and management of the Fire and Rescue Services in England and Wales. Historically, and paradoxically, the management of Fire and Rescue Services has been well served by the professional press but has not been well reflected in aca- demic literature. We believe this situation is changing, as interest and demand grow for research on these essential services that are operational in some form in nearly all countries and have existed throughout the world for hundreds of years. The book is divided into three parts. Chapters 2, 3, 4 and 5 provide a chronologi- cal overview of the development of the service in the UK since the New Labour government came to power in 1997 up until the election of a Conservative govern- ment in 2015. New Labour adopted a mantra of ‘modernisation’ for the public ser- vices, while the subsequent coalition government adopted ‘localism’ as its rallying cry. The second part consists of a series of chapters on key managerial issues or themes. These are contextualised by the narrative in the first part but are now explored in more detail. Some, if not all, of these chapters have general resonances across emergency services but are particularly relevant to the Fire and Rescue Services. The third and final part of the book provides some wider perspectives before we take a more general look to the future in the final chapter. We hope that the book will be of interest to those readers who want a general introduction to the history and management of the Fire and Rescue Services as well as for those who wish to use its contents to explore particular managerial issues either within emergency services or in wider public management. It has v vi Preface been written so that it can be read in one go or to be read to gain an understanding of a particular time, subject or issue. Finally, we hope that it will complement and stimulate interest in the other two titles in the current series. Nottingham, UK Peter Murphy Kirsten Greenhalgh Acknowledgements Like all editors, we owe a huge debt of gratitude to our authors. This book has been for a long time in gestation but not because of any of our contributors – other than ourselves. Academics with knowledge and expertise in the Fire and Rescue Services are, unfortunately, a relatively small band with multiple demands on their time. Our authors have been universally generous and unfailingly patient, and we would formally like to acknowledge and thank them for their contributions. Secondly, we would like to thank Professor Paresh Wankhade and our publisher Springer, in particular Janice Stern and Christina Tuballes, who have all been both understanding and supportive, and the book could not have reached this stage with- out them. We would also like to acknowledge the continuous support, patience and under- standing of our respective families (Steph and Rob; Rob, Dan and Josh) who now have a mutual admiration for each other, if not for us! The authors and publishers would like to thank the following who have kindly given permission to reproduce copyright material: The Journal of Finance and Management in Public Services for use of material in Chap. 4 The International Fire Service Journal of Leadership and Management, which published an earlier version of Chap. 8 Every effort has been made to contact all copyright holders, but if any have been inadvertently omitted, we would like to apologise. vii Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Peter Murphy and Kirsten Greenhalgh 2 The Gathering Storm: Modernisation, Local Alignment and Collaboration. Fire and Rescue Services Under the Early New Labour Administrations from 1997 to 2005 . . . . . . . . 9 Peter Murphy and Kirsten Greenhalgh 3 Consolidation and Improvement: Fire and Rescue Under the New Labour Administrations 2005–2010 . . . . . . . . . . . . . . . 27 Peter Murphy and Kirsten Greenhalgh 4 Another Turn of the Screw: Fire and Rescue Under the Coalition Government of 2010–2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Peter Murphy and Laurence Ferry 5 Peer Challenge: A Sector-Led Approach to Performance Improvement in Fire and Rescue Services . . . . . . . . . . . . . . . . . . . . . . . 61 James Downe, Steve Martin, and Heike Doering 6 C ollaboration in the Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . 77 Eddie Kane 7 G overnance and Accountability to Service Users . . . . . . . . . . . . . . . . . 93 Julian Clarke 8 The Making of a Hero: An Exploration of Heroism in Disasters and Implications for the Emergency Services . . . . . . . . . . . . . . . . . . . . 113 Anne Eyre 9 Older Firefighters: A Problem to Be Managed or a Resource to Be Valued? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Anita Pickerden ix x Contents 10 Feeling the Heat? Management Reform and Workforce Diversity in the English Fire Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Rhys Andrews and Rachel Ashworth 11 The Use of Equality and Equality Frameworks by Fire and Rescue Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Julian Clarke 12 Governance Matters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Catherine Farrell 13 Scottish Fire and Rescue Services Reform 2010–2015 . . . . . . . . . . . . . . 191 Lynda Taylor, Peter Murphy, and Kirsten Greenhalgh 14 Command and Control of Fire and Rescue Operations in Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Stefan Svensson 15 2016 and the Future: Changing the Governance Paradigm as Well as the Operating Environment if Not the Financial Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Peter Murphy and Kirsten Greenhalgh Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Contributors Rhys Andrews Cardiff Business School, Cardiff University, Cardiff, UK Rachel Ashworth Cardiff Business School, Cardiff University, Cardiff, UK Julian Clarke Edgehill Business School, Edgehill University, Lancashire, UK Heike Doering Cardiff Business School, Cardiff University, Cardiff, UK James Downe Cardiff Business School, Cardiff University, Cardiff, UK Anne Eyre Trauma Training Ltd, Warwickshire, UK Catherine Farrell Department of Social Sciences, University of South Wales, Pontypridd, UK Laurence Ferry Durham University Business School, Durham University, Durham, UK Kirsten Greenhalgh Nottingham University Business School, University of Nottingham, Nottingham, UK Eddie Kane Institute of Mental Health, University of Nottingham, Nottingham, UK Steve Martin Cardiff Business School, Cardiff University, Cardiff, UK Peter Murphy Nottingham Business School, Nottingham Trent University, Nottingham, UK Anita Pickerden Worcester Business School, University of Worcester, Worcester, UK Stefan Svensson Division of Fire Safety Engineering, Lund University, Lund, Sweden Lynda Taylor Nottingham University Business School, University of Nottingham, Nottingham, UK xi
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