Financial Adviser Guide

298 Pages·2009·1.59 MB·English

MLC Insurance
Adviser use only
Financial
Adviser Guide
MLC Life Cover Super (LCS) and
MLC Personal Protection Portfolio (PPP)
Issue date: MLC Nominees Pty Limited Trustee for The Universal MLC Limited
1 October 2009 ABN 93 002 814 959 Super Scheme R1056778 ABN 90 000 000 402
AFSL 230702 RSE L0002998 ABN 44 928 361 101 AFSL 230694
Life Insurance
Company of
the Year 2009
MLC voted
Life Insurance Company
of the Year for the
fourth time in six years.
Contents
At a glance, what is
covered in this guide
Your Financial Section 6
Adviser Guide 3 Pastimes Table
and Guide 105
Section 1
Contacts Summary 7 Section 7
Financial Underwriting 119
Section 2
Underwriting Section 8
Philosophy 11 Medical Underwriting 141
Section 3 Section 9
Underwriting New Business and
Requirements Tables 21 Policy Alterations 179
Section 4 Section 10
Occupation Premium Information 219
Classification Guide 37
Section 11
Section 5 Claims Procedures 231
Occupation
Underwriting Guide 93 Section 12
Product Information 243
Index 287
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Your Financial
Adviser Guide
This is your guide to MLC insurance and underwriting. It is designed to assist you in
writing MLC insurance by explaining our underwriting philosophy, requirements and
practices, as well as our claims procedures and product information. It also provides
you with useful information when requesting alterations to existing insurance cover.
The guide is comprehensive but you may need to discuss particular issues or aspects
of applications with one of MLC’s Business Development Managers (BDMs) or
experienced underwriters.
The MLC Service teams are also there to help you and we encourage you to call us
about any underwriting, new business, maintenance or product enquiry you may have.
This guide is for adviser use only and is not intended for general distribution.
It has been prepared by MLC Limited and is intended as a reference and training
guide for advisers. The product information contained in this guide should be read
in conjunction with the Product Disclosure Statement (PDS) and the applicable
Policy Documents.
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Contacts
Summary
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Contact MLC
Adviser Service Centre 133 652 For insurance queries call the Adviser
Available (AEST/AEDT): Service Centre from anywhere in Australia
8 am – 7 pm Monday to Friday
Business Development 1800 707 593 NSW
Managers
1800 707 846 VIC
1800 707 862 QLD
Underwriting Hotline Contact Underwriting during business hours:
Available (AEST/AEDT): 1800 811 861 Underwriting queries and
8.30 am – 5.30 pm pre-assessments during business hours
Monday to Friday
After Hours Contact Underwriting after business hours:
Underwriting Service
0421 610 475 For NAB Financial Planners (NABFP)
Available (AEST/AEDT):
5.30 pm – 9 pm Monday to Friday For Advisers located in:
10.30 am – 5 pm Saturday, 0419 404 804 NSW and SA
Sunday and Public Holidays
0401 142 927 VIC For all other
0413 308 784 QLD financial advisers
0448 739 299 WA
Claims To Contact:
1300 135 241 Sydney
1300 857 113 Melbourne
(Victorian and Tasmanian policies only)
Email insurance_mlc@ Submitting applications/
mlc.com.au outstanding requirements
(please include policy number in
subject field)
Website mlc.com.au
Postal address MLC Limited
PO Box 200
North Sydney NSW 2059
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