Field organization strategy : re-engineering for improved customer service and efficiency PDF
Preview Field organization strategy : re-engineering for improved customer service and efficiency
6LM LIBRARY 88070295 ORGANIZATION STRATEGY FIELD 09LAMlMAMAQAaiMT Re-Engineering (or Improved Customer Service and Efficiency Bureau of Land Managemenl Felmiaiy 1994 LpdatedMay 1994 HD 58,87 ,R44 1994 ^^07-02^^ 1^ I'D C? 5<7- -^ 2 . ORGANIZATION FIELD STRATEOT Re-Engineering for Improved Customer Service and Efficiency Field Organization Project Team wd Edu H Spang Special Assistant to die Diiector Jack G. Peterson Field Assisuint to die Deputy Diiector Ikueau of Icuid Management Felmiary 1994 IpdatedMay 1994 FROM PRINCIPlfS TO IMPlfMENTATION STRATEGY Executive and Depailment Initiatives (\!\ Priancnidples 1 BlJVl 11n Re-Engineering 1h ORGANIZATION Guidelines 11 Initiatives 1 lliemes 1 for Management I 1 States DSC NIFC Directorates FIELD MAJOR MILESTONES FOR FIELD STRATEGIES DECEMBER6- FEBliUAIir 15, 1994 MARCH 15 -APRIL22, 1994 wo STRATEGY Field & Inteiviews Field Strategies Reviewed FEBRUARY 15, 1994 APRIL25-28, 1994 Deputy Director Review BIJVl Leadership Conference MAY 15, 1994 FEBRUARY22, 1994 Field Strategies Approval Diredor Review ORGANIZATION AUGUST 15, 1994 FEBRUARY22, 1994 Progress Reviews Assistant Secretaiy kinds & Minerals Review NOVEMBER 15, 1994 FEBRUARY 24-25, 1994 Progress Reviews BMT Review & Decisions FIELD FEBRUARY 15, 1995 MARCH 14, 1994 First Annual Report Field Strategies to Director IpthileJ EXECUTIVE AND DEIV^MENT INIIlAnVES BLM Executive Order on On-going Initiatives 2000 Government Efficiency Recreation STRATEGY & 2000 Fish Wildlife National Peifonnance Review National Biological Survey Departmental Streamlining Plan 1 2 Ecologically Sensitive Areas Summit Other Agency Activities Eorestry Old Growtli Eorests Porest Service Spotted Owl National Park Service ORGANIZATION Pacific Pish Recovery U.S. Pish and Wildlife Service National Marine Pisheries Service Agency Rangeland Refomi Environmental Protection FIELD DEFARTMEN1AL SIREAMUNING PRINCIPLES make them more Streamline administrative functions to efficient. STRATEGY Streamline and downsize “overhead” organizational layers and functions. Identify more oppoitunities for sharing of resources tlirough cross-servicing arrangements and “entrepreneurial” efforts. ORGANIZATION Use process re-engineeiing techniques to examine need, utility, efficiency and effectiveness. Preserve the greatest proportion of our resources and efforts to meet needs of “front line” organizations to provide delivery of services on the ground. FIELD 1 I I DEPARTMEh^ OF THE MERIOR STREAMUNING PIAN DEMRTMmr PfilNCIPtfS AND STRATEGY FY94 FY95 FY96 FY97 FY98 FY99 Streamline Administrative Functions STRATEGY Pers(Hind IVl C c I: E e: Pi'(K'Lircmcnt P 1 c: E E I’inunce P c 1 e: I* ! I^rinlin^ /Aucli()-Visu<il P 1 c e: E IRM P c E 1 e: IVaining 1-aciIilics P 1 c: e: e: l*roix*i1y P 1 c e: e: vScavlaiiai Stall P 1 c: e: e: Streamline and downsize "ovedieod" P P IV IV e: organizational layers and functions Bureau ol Kedainalion PI P/I PI E E Public Ailairs PI C E E ikireau ol Mines P/I P/I p/I e: e: ORGANIZATION Opportunities from the sharing of resources ana cross-servicing P/1 c E I 1 IQ streamlining consolidation I ^lechniques to examine administrative and program functions Reduction in internal regs. IV c E I I Preserve resources to meet the President's and Secretar/s initiatives and in the "front line" organizations FIELD Supervise>r/emjiloyee ratio P I I E E ConsolicLition ol Bureaus P p P I/E I P = PLAN IrlNfnATEIMPlEMENTATION C = COMPIHE IMPl£MENTATION E = EVALUATE ECOSYSTEM MANAGEMENT GUIDEUNES Ensure primary on-tlie-ground focus on Resource Areas tliat is Ensure diverse and healtliy ecosystems STRATEGY Recognize that ecosystems are varialole Recognize values of fish, wildlife and recreation Ensure that field organization emphasizes: Enhanced Resource Area capabilities Employee ownersliip and involvement Interdisciplinary approaches Elexibility to be responsive Department Streamlining Plan ORGANIZATION Elattened organization Reduced middle management Cooperation across administrative boundaries Streamlined State, District and Resource Area Offices Cooperate witli other state and federal agencies Gain approval for co-location of field offices FIELD Implement new budget approach Stay witliin budgets and FTEs RE-ENGINEERING FOR ECOSYSTEM MANAGEMENT BUREAUWIDE STRATEGY STATE aFICES RESOURCEAREAS Rea)gni7if v;utibility and diveisity Move appropriate field func- Move appropriate field functions Increase delegated author- ofeaxsy.staiis tions and personnel to Districts/ and personnel to Resource Areas ities and accountability STRATEGY Resource Areas Fckus resources on-tlie-giTuind Reduce middle management Eliminate budget and Reduce middle management administrative duties Flatten ;ind speed decision-nxikin^ Consolidate administrative and Q)inply witli DqxutnienUil Consolidate administrative and other appi'opriate functions Instill Ecosystem concepts Sueiuiilining PkuT Cither appi'opriate functions and processes Increase s[ian ofcxiiitiol Recx)gnize niitic)niil peiibmiiuice IncTc'ase sp:in ofcontrol Enhance interdisciplinary and a)asolid:ilion initiatives Xiegale decision-making to appi'oach I Implement new budget appixxidi Resoujxx^ Areas Invoke employees at all locutioas ^ Emphasize training QxM'dinate witli adjaccTTt states, Delegate decision-making to FnsLU'e effective exxiperative and eductition NIFC, DSC, and FFC tile field management ofecxisystenis Focus human resources ORGANIZATION Coopei'ate witli otlierfedeitil^suue Attainefficiendes tlirougli imple- and financial support for agencies mentation ofRe-Engineeringfor on-the-ground implementation QiudityMarlagernent PartnerwitlT cx)mmunities/cx)unties Easureeffective exxiperative CoUalx)rate and cx)mmuniaUe witli management ofecxxsystenis interest groups/public Incorporate automation piinciples and adiviiies Educate personnel alxiut Ecx)system Management and tlie FIELD InterclLscipliniuy Apprcradi Stay witliin Budget and FTE cxfiling
The list of books you might like
