Field Guide to Project Management

638 Pages·2004·6.37 MB·English

by  David I. Cleland (ed.)

Field Guide to
Project Management
Field Guide to Project Management, Second Edition. Edited by David I. Cleland
Copyright © 2004 John Wiley & Sons, Inc.
Field Guide to
Project Management
Second Edition
DAVID I. CLELAND
JOHN WILEY & SONS, INC.
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LibraryofCongressCataloging-in-PublicationData:
Fieldguidetoprojectmanagement/[editedby]DavidI.Cleland.—2nded.
p.cm.
Includesbibliographicalreferencesandindex.
ISBN0-471-46212-8(Cloth)
1. Projectmanagement. I. Cleland,DavidI.
HD69.P75F54 2004
658.4(cid:1)04—dc22
2003026495
PrintedintheUnitedStatesofAmerica
10987654321
Contents
Acknowledgments ix
Preface xi
SECTION I Project Management 1
Chapter 1 Strategic Planning 3
David I. Cleland
Chapter 2 The Elements of Project Success 14
Jeffrey K. Pinto
Chapter 3 Why Project Management? 28
Carl L. Pritchard
Chapter 4 Implementing the Project-Management 42
Process
Lewis R. Ireland
SECTION II Project Planning Techniques 55
Chapter 5 Practical Tools for Project Selection 57
Christopher A. Chung and Abu Md Huda
Chapter 6 A Comprehensive Model of Project 71
Management
John R. Adams and Miguel E. Caldentey
Chapter 7 Another Look at Life Cycles 88
Thomas C. Belanger and Jim Highsmith
v
vi Contents
Chapter 8 Putting Together a Work-Breakdown 103
Structure
Paul Warner and Paul Cassar
Chapter 9 Tools to Achieve On-Time Performance 116
J. Davidson Frame
Chapter 10 Keeping the Lid on Project Costs 143
Kim LaScola Needy and Kimberly L. Sarnowski
Chapter 11 Calculating Costs and Keeping Records 159
for Project Contracts
James J. O’Brien
Chapter 12 Developing Winning Proposals 180
Hans J. Thamhain
Chapter 13 Techniques for Managing Project Risk 202
Guy M. Merritt and Preston G. Smith
Chapter 14 Building the Foundation for Project 219
Success—The Statement of Work
Michael G. Martin
SECTION III Project Leadership 245
Chapter 15 The Tasks of Project Leadership 247
Timothy J. Kloppenborg, Arthur Shriberg, and
Jayashree Venkatraman
Chapter 16 Making Optimal Use of the Matrix 272
Organization
Charles J. Teplitz
Chapter 17 How to Motivate All Stakeholders to 288
Work Together
R. Max Wideman
Chapter 18 Political Strategies for Projects and 305
Project Managers
Bud Baker
Contents vii
Chapter 19 The Role of Senior Management on 313
Projects
Kenneth O. Hartley
Chapter 20 Building a High-Performance Project 325
Team
Warren Opfer
Chapter 21 Motivation in the Project Environment 343
Robert J. Yourzak
Chapter 22 How to Get the Right Message Across 353
Francis M. Webster, Jr. and Stephen D. Owens
Chapter 23 Negotiating Skills for Project Managers 368
Stephen D. Owens and Francis M. Webster, Jr.
Chapter 24 Integrating Project-Management Skills 379
for the Future
Elvin Isgrig
SECTION IV Project Oversight 405
Chapter 25 How to Monitor and Evaluate Projects 407
James R. Snyder
Chapter 26 Project-Management Software: A 426
Guideline for System Selection and Use
Bopaya Bidanda and David Hackworth
Chapter 27 Effective Project-Management 448
Information Systems
Frank T. Anbari
Chapter 28 Total Customer Satisfaction 467
Lewis R. Ireland
Chapter 29 Project Evaluation at Lucent 481
Technologies
Daniel P. Ono
viii Contents
Chapter 30 Project Termination: The Good, the Bad, 503
and the Ugly
Carl L. Pritchard
Chapter 31 Implementing Earned-Value Project 521
Management in Ten Easy Steps
Quentin W. Fleming and Joel M. Koppelman
Chapter 32 Legal Considerations for Project 540
Managers
Randall L. Speck
SECTION V Team Management 559
Chapter 33 New Ways to Use Project Teams 561
David I. Cleland
Chapter 34 Energizing Project Teams 575
Gwenn C. Carr, Gary L. Englehardt, and
John Tuman, Jr.
Chapter 35 Concurrent Product-Development Teams 594
Preston G. Smith
Chapter 36 Self-Managed Production Teams 609
Karen M. Bursic
Index 623
Acknowledgments
The preparation and content of this Field Guide required the cooper-
ative effort of many well-known people in the field. The authors who
provided the chapters are all experts in the disciplineofprojectman-
agement. Their contributions reflect a kaleidoscope of the theory andprac-
tice of project management, expressed in pragmatic terms for the use of
people who practice project management in their work.
The people who contributed to the 2nd Edition ofthis book aremanyof
the same ones who contributed to the ‘‘first of its kind’’ lst Edition of this
book. I am deeply indebted to all of these people who supplied updated
material for their chapters, as well as those who provided new chapters for
the book.
I thank Claire Zubritzky and Lisa Bopp of the IndustrialEngineeringDe-
partment of the University of Pittsburgh who provided outstandingadmin-
istrative support for the development of the manuscript for this book,
Special thanks to Dr. Bopaya Bidanda, Chairperson of the IndustrialEn-
gineering Department, and Dean Gerald D. Holder, Dean of the School of
Engineering, who provided an intellectual and supportive environment
where projects such as the development of this book could be undertaken.
Robert L. Argentieri, Executive Editor, John Wiley & Sons, Inc., who pro-
vided the opportunity for the creation of this book, and its subsequent ad-
dition to the project management literature deserves special recognition.
Dr. David I. Cleland
Professor Emeritus
School of Engineering
University of Pittsburgh
Pittsburgh, Pennsylvania
ix
Preface
TThis Field Guide provides basic and useful guidance on the practice
ofprojectmanagementinawidevarietyofapplications.Awho’s-who
rosterofexpertauthorspresentexplanationsandadviceonallaspects
of project management. The book provides fundamentalblueprintsforsuc-
cessful project planning and execution. A must-own volume for project
managers, product and service developers,teamleaders,andexecutiveper-
sonnel in all industries will find the information useful and pragmatic.
The primary change in this 2nd Edition is the updating of the chapters
in the original book. In addition, several new chapters have been added,
viz., EffectiveProjectInformationSystems;ProjectManagementSoftware:A
GuidelineforProjectSelectionandUse;ImplementingEarnedValue;Project
Leadership;BuildingtheProjectStatementofWork;BuildingHighPerform-
ance Teams, and Project Management Maturity.
There are five major sections in this book. Section I sets the stage for
project management through chapters on the strategic management of or-
ganizations, the rationale for project management, what constitutesproject
success, and the design and implementation of the project management
process.
Section II covers a range of different subjects related to planning tech-
niques such as project selection, life cycle choice, developing the work-
breakdown structure, project costs, achieving on-time performance,
developing winning proposals, and risk assessment.
Section III deals with the general topic of project leadership.Motivation
of stakeholders, the use of the matrix organization, political strategies, the
role of senior management, communications, negotiating skills, and devel-
oping project management skills for the future are all provided in this sec-
tion.
Section IV looks at project oversight through how to monitor projects,
use project software and information systems, qualitymanagement,project
evaluation, the timely termination of projects, and legal considerations in
the management of projects.
xi
xii Preface
Section V, the last section in the book, extends the use of project man-
agement concepts and processes into non-traditional use of project teams
suchasreengineeringteams,productdevelopmentteams,andself-managed
production teams.
I wish the users of this book the best of success in the management of
their projects!
David I. Cleland
Professor Emeritus
University of Pittsburgh