Facilitator Guide - Research and Training Center on Community Living

507 Pages·2001·1.89 MB·English

Removing the Revolving Door:
Strategies to Address
Recruitment and Retention
Challenges

Facilitator Guide
7KLVFXUULFXOXPZDVGHYHORSHGE\6XVDQ2¶1HOO$P\+HZLWW-RKQ6DXHUDQG6KHU\O/DUVRQDW
WKH5HVHDUFKDQG7UDLQLQJ&HQWHU,QVWLWXWHRQ&RPPXQLW\,QWHJUDWLRQ8$3DWWKH8QLYHUVLW\
RI0LQQHVRWD7KLVSURMHFWZDVIXQGHGE\WKH3DUWQHUVKLSVIRU6XFFHVV3URMHFWIXQGHGE\WKH
86'HSDUWPHQWRI/DERUJUDQW1E\WKH$GPLQLVWUDWLRQRQ'HYHORSPHQWDO
'LVDELOLWLHV86'HSDUWPHQWRI+HDOWKDQG+XPDQ6HUYLFHVWKURXJKWKHLU7UDLQLQJ,QLWLDWLYH
3URMHFWJUDQW''DQGE\1,'55WKURXJKWKH5HVHDUFKDQG7UDLQLQJ&HQWHURQ
&RPPXQLW\/LYLQJJUDQW+%7KHDQDO\VHVLQWHUSUHWDWLRQVDQGFRQFOXVLRQVDUH
WKRVHRIWKHDXWKRUVDQGGRQRWQHFHVVDULO\UHIOHFWWKHYLHZVRIWKH,QVWLWXWHWKH&HQWHUWKH
8QLYHUVLW\RUWKHLUIXQGLQJVRXUFHV
ii
Table of Contents

Introduction and Curriculum Goals ................................................................................. vii
How to Use the Facilitator Guide....................................................................................... xi
The Adult Learner and You............................................................................................... xiv

Module 1: How Organizational Practices and FLS Roles Influence
Recruitment, Retention, and Training
Module 1 Session 1 .............................................................................................................. 1
6HVVLRQ,QWURGXFWLRQDQG3DUWLFLSDQW&RPSHWHQFLHV
6HVVLRQ$UUDQJHPHQWDQG0DWHULDOV/LVW
8QLW$2YHUYLHZRIWKH&RXUVHDQG&RXUVH*RDOV
$FWLYLW\$+RXVHNHHSLQJDQG6LJQ,Q
6LJQLQ6KHHW
$FWLYLW\$*HWWLQJWR.QRZ<RX
5HFRJQLWLRQ,QYHQWRU\:RUNVKHHW
$FWLYLW\$$JHQGD5HYLHZ
$FWLYLW\$&RXUVH2YHUYLHZDQG3UH$VVHVVPHQWRI6NLOOV
&RXUVH6\OODEXV
)URQWOLQH6XSHUYLVRU6HOI$VVHVVPHQW)RUP
)URQWOLQH6XSHUYLVRU6HOI'HYHORSPHQW:RUNVKHHW
8QLW%8QGHUVWDQGLQJ:RUNIRUFH&KDOOHQJHV
8QLW%,QWURGXFWLRQ
$FWLYLW\%:RUNIRUFH&KDOOHQJHV
$FWLYLW\%1HZ3DUDGLJPVLQ6XSSRUW
8QLW&'HYHORSLQJD6LWH3ODQ
8QLW&,QWURGXFWLRQ
$FWLYLW\&7RROVIRU8QGHUVWDQGLQJ5HFUXLWPHQWDQG5HWHQWLRQ
6LWH3ODQ:RUNVKHHW
$QQXDO'637XUQRYHUDQG9DFDQF\5DWH
2UJDQL]DWLRQDODQG6LWH+LVWRU\:RUNVKHHW
$FWLYLW\&$Q2YHUYLHZRI6WUDWHJLHV
$FWLYLW\&7KH&RPSRQHQWVRID5HFUXLWPHQWDQG5HWHQWLRQ3ODQ
8QLW'6HVVLRQ6XPPDU\DQG$VVLJQPHQW5HYLHZ
8QLW',QWURGXFWLRQ
8QLW'$VVLJQPHQW5HYLHZDQG)LQDO6HVVLRQ4XHVWLRQV
(YDOXDWLRQ
Module 1 Session 2 ............................................................................................................. 62
6HVVLRQ,QWURGXFWLRQDQG3DUWLFLSDQW&RPSHWHQFLHV
6HVVLRQ$UUDQJHPHQWDQG0DWHULDOV
6HVVLRQ&KHFNLQDQG:DUP8S
$VVLJQPHQW'LVFXVVLRQ:RUNVKHHW
8QLW(0LVVLRQ9LVLRQDQG&RUH9DOXHV7KH,PSRUWDQFHRI2UJDQL]DWLRQDO)LW
$FWLYLW\(,QWURGXFWLRQ
$FWLYLW\(7KH(IIHFWRI2UJDQL]DWLRQDO099
iii
0LVVLRQDQG9LVLRQ:RUNVKHHW
3HUVRQDODQG2UJDQL]DWLRQDO9DOXHVDQG9LVLRQ0DWFK:RUNVKHHW
8QLW)&UHDWLQJ2SSRUWXQLWLHVIRU6WDIIWR3DUWLFLSDWH
8QLW),QWURGXFWLRQ
$FWLYLW\)2UJDQL]DWLRQDO3DUWLFLSDWLRQ
,PSURYLQJ'633DUWLFLSDWLRQ:RUNVKHHW3DUW$
,PSURYLQJ'633DUWLFLSDWLRQ:RUNVKHHW3DUW%
8QLW*8QGHUVWDQGLQJWKH,PSDFWRI7HDPZRUNRQ6XFFHVVIXO2UJDQL]DWLRQV
8QLW*,QWURGXFWLRQ
$FWLYLW\*:KDWLVD7HDP"
:KDW'RHVWKH:RUG7HDP0HDQWR<RX"
9DULRXV'HILQLWLRQVRI7HDP+DQGRXW
$FWLYLW\*7\SHVRI7HDPV
$FWLYLW\*7HDP$WWULEXWHV
%HVW7HDPV+DQGRXW
$FWLYLW\*:K\$UH7HDPV,PSRUWDQW"
$FWLYLW\*3ODQQLQJIRU7HDP%XLOGLQJ
7HDP%XLOGLQJ:RUNVKHHW
8QLW+6HVVLRQ6XPPDU\DQG$VVLJQPHQW5HYLHZ
8QLW+,QWURGXFWLRQ
8QLW+$VVLJQPHQW5HYLHZDQG6HVVLRQ4XHVWLRQV
(YDOXDWLRQ

Module 2: FLS Roles in Recruitment and Retention
Module 2 Session 3 .............................................................................................................. 103
6HVVLRQ,QWURGXFWLRQDQG3DUWLFLSDQW&RPSHWHQFLHV
6HVVLRQ$UUDQJHPHQWDQG0DWHULDOV
6HVVLRQ&KHFNLQDQG:DUP8S
$VVLJQPHQW'LVFXVVLRQ:RUNVKHHW
8QLW$(IIHFWLYHO\0DUNHWLQJ<RXU2UJDQL]DWLRQWR3URVSHFWLYH(PSOR\HHV
$FWLYLW\$8QGHUVWDQGLQJ5HFUXLWPHQW
$FWLYLW\$%RQXVHV
%RQXV3RVVLELOLWLHVDW<RXU$JHQF\:RUNVKHHW
$FWLYLW\$:KDW
V,Q,W)RUWKH5HFUXLW"
1LFKH*URXS&DUGV
$FWLYLW\$<RXU$G+HUH
1HZVSDSHU&RS\:RUNVKHHW
8QLW%5HDOLVWLF-RE3UHYLHZV5-3V
8QLW%,QWURGXFWLRQ
$FWLYLW\%:KDWLVDQ5-3"
$FWLYLW\%&KDUDFWHULVWLFVRIDQ(IIHFWLYH5-3
5HDOLVWLF-RE3UHYLHZ(YDOXDWLRQ
$FWLYLW\%'HYHORSLQJDQ(IIHFWLYH5-3
'HYHORSLQJDQ5-3:RUNVKHHW
8QLW&0DNLQJ(PSOR\HH6HOHFWLRQD7RS3ULRULW\
8QLW&,QWURGXFWLRQ
iv
$FWLYLW\&8VLQJ6WUXFWXUHG,QWHUYLHZV
6DPSOH6WUXFWXUHG,QWHUYLHZ4XHVWLRQV
$FWLYLW\&0\6WUXFWXUHG,QWHUYLHZ
$3ULPHURQ6WUXFWXUHG%HKDYLRUDO,QWHUYLHZLQJ
0\6WUXFWXUHG,QWHUYLHZ:RUNVKHHW
$FWLYLW\&7KH%HVW'63(YHU
$FWLYLW\&)LQGLQJ6WDII6WUHQJWKV
)LQGLQJ6WDII6WUHQJWKV:RUNVKHHW
8QLW'6HVVLRQ6XPPDU\DQG$VVLJQPHQW5HYLHZ
$FWLYLW\'$VVLJQPHQW5HYLHZDQG)LQDO6HVVLRQ4XHVWLRQV
(YDOXDWLRQ

Module 3: FLS Roles in Orientation, Training, and Mentoring
Module 3 Session 4 .............................................................................................................. 156
6HVVLRQ,QWURGXFWLRQDQG3DUWLFLSDQW&RPSHWHQFLHV
6HVVLRQ$UUDQJHPHQWDQG0DWHULDOV
6HVVLRQ&KHFN,QDQG:DUP8S
$VVLJQPHQW'LVFXVVLRQ:RUNVKHHW
8QLW$:HOFRPLQJDQG6XSSRUWLQJ1HZ(PSOR\HHV
$FWLYLW\1DPH$,QWKH.QRZ
8QLW%'63&RPSHWHQFLHVDQGWKH/LQN%HWZHHQ([SHFWDWLRQV7UDLQLQJ3HUIRUPDQFH
8QLW%,QWURGXFWLRQ
$FWLYLW\%2UJDQL]DWLRQDO3UDFWLFHV$4XLFN&KHFNXS
$FWLYLW\%'636NLOO6HWVDQGWKH'HYHORSPHQW&\FOH
&RPSHWHQF\0HDVXUH:RUNVKHHW
(PSOR\HH'HYHORSPHQW(YDOXDWLRQ
8QLW&'HVLJQLQJDQG'HOLYHULQJ7UDLQLQJ
8QLW&,QWURGXFWLRQ
$FWLYLW\&(IIHFWLYH7UDLQLQJ3UDFWLFHV
$FWLYLW\&$GXOW/HDUQLQJ3ULQFLSOHVDQG<RXU7UDLQLQJ6W\OH
7UDLQHU7\SH,QYHQWRU\77,
7UDLQHU7\SH,QYHQWRU\6FRULQJ6KHHW
7UDLQHU7\SH,QYHQWRU\,QWHUSUHWDWLRQ6KHHW
$FWLYLW\&,QWHQWLRQDO/HDUQLQJ
,QWHQWLRQDO/HDUQLQJ:RUNVKHHW
,QWHQWLRQDO/HDUQLQJ:RUNVKHHW6DPSOHVDQG
$FWLYLW\&$OWHUQDWLYHDQG(PHUJLQJ/HDUQLQJ6WUDWHJLHV
$FWLYLW\&)LUVW7KLQJV)LUVW%XW'RQ
W)RUJHW0H
8QLW'8QGHUVWDQGLQJDQG8VLQJ0HQWRULQJ3URJUDPV
8QLW',QWURGXFWLRQ
$FWLYLW\'8VLQJ0HQWRULQJ
8QLW(6HVVLRQ6XPPDU\DQG$VVLJQPHQW5HYLHZ
$FWLYLW\($VVLJQPHQW5HYLHZDQG)LQDO6HVVLRQ4XHVWLRQV
(YDOXDWLRQ

v
Module 4 Recognition and Motivation of Employees; and Selecting and
Implementing Intervention Strategies
Module 4 Session 5 .............................................................................................................. 210
6HVVLRQ,QWURGXFWLRQDQG3DUWLFLSDQW&RPSHWHQFLHV
6HVVLRQ$UUDQJHPHQWDQG0DWHULDOV
6HVVLRQ&KHFN,QDQG:DUP8S
$VVLJQPHQW'LVFXVVLRQ:RUNVKHHW
8QLW$(PSOR\HH5HFRJQLWLRQDQG0RWLYDWLRQ
8QLW$,QWURGXFWLRQ
$FWLYLW\$,GHQWLI\LQJ&KDUDFWHULVWLFVRI(PSOR\HH5HFRJQLWLRQ
&KDUDFWHULVWLFVRIDQ(IIHFWLYH5HFRJQLWLRQ(YHQW$FWLYLW\RU3URFHVV
$FWLYLW\$8QGHUVWDQGLQJ(PSOR\HH5HFRJQLWLRQDQG0RWLYDWLRQ
5HFRJQLWLRQ,QYHQWRU\:RUNVKHHW
8QLW%'LVFXVVLQJDQG6KDULQJ5HFUXLWPHQWDQG5HWHQWLRQ6LWH3ODQV
8QLW%,QWURGXFWLRQ
$FWLYLW\%6KDULQJ&XUUHQW6LWH3ODQV
5HFUXLWPHQWDQG5HWHQWLRQ6WUDWHJLHVIRU&KDQJH
$FWLYLW\%6KDULQJ6HOI'HYHORSPHQW3ODQV
3RVLWLYH3RVWFDUGV
8QLW&6HVVLRQ&RXUVH6XPPDU\
(YDOXDWLRQ

Appendix A: Supporting Materials and Resources List
Appendix B: Instructor Tools
Appendix C: Course Handouts and Worksheets, Module 1, Session 1
Appendix D: Course Handouts and Worksheets, Module 1, Session 2
Appendix E: Course Handouts and Worksheets, Module 2, Session 3
Appendix F: Course Handouts and Worksheets, Module 3, Session 4
Appendix G: Course Handouts and Worksheets, Module 4, Session 5
Appendix H: Competency Sets
Appendix I: RJP Overview Consideration Sheet
Appendix J: MNFLSCPI Values and Visions
Appendix K: Course Overheads
Appendix L: References

vi
Introduction to Removing the Revolving Door

$VKXPDQVHUYLFHDJHQFLHVVWUXJJOHZLWKWKHSHUHQQLDOSUREOHPRIUHWDLQLQJTXDOLILHG
VXSSRUWVWDIIWKH³QHZ´HFRQRP\ZLWKLWVORZXQHPSOR\PHQWDQGUHODWLYHO\KLJKHUZDJHV
KDVPDGHUHFUXLWPHQWRIQHZHPSOR\HHVPXFKKDUGHU7KHSRRORITXDOLILHGSRWHQWLDO
HPSOR\HHVFRQWLQXHVWRVKULQNDQG\HWWKHGHPDQGIRUZRUNHUVFRQWLQXHVWRLQFUHDVH
)XUWKHUPRUHFXUUHQWGHPRJUDSKLFVGRQRWVXJJHVWDUHYHUVDORIWKLVWUHQGYHU\VRRQ
+XPDQVHUYLFHDJHQFLHVQRWRQO\DUHFRPSHWLQJZLWKHDFKRWKHUIRUQHZHPSOR\HHVWKH\
DUHDOVRFRPSHWLQJZLWKWKHPDQ\H[LVWLQJDQGHPHUJLQJVHUYLFHLQGXVWULHVRIWKHQHZ
PLOOHQQLXPHJWUDYHOILQDQFLDOLQYHVWPHQWKRVSLWDOLW\FXVWRPHUVHUYLFH0DQ\RI
WKHVHQHZVHUYLFHLQGXVWULHVKDYHPRUHOHHZD\WRLQFUHDVHZDJHVDQGEHQHILWVLQZD\V
WKDWKXPDQVHUYLFHDJHQFLHVFDQQRW

:KLOHWKHUHDUHIHZHUSHRSOHDSSO\LQJIRUYDFDQWMREVWKHZRUNLWVHOILVFKDQJLQJLQZD\V
WKDWZLOOUHTXLUHHYHQPRUHVNLOOFRPPLWPHQWFUHDWLYLW\DQGNQRZOHGJHRIWKHSHRSOH
ZKRGRHQWHUWKHILHOG,QGLYLGXDOL]HGSHUVRQFHQWHUHGFRQVXPHUGLUHFWHGPRGHOVRI
VXSSRUWDUHUHGHILQLQJWKHUROHVRIWKRVHLQYROYHGLQKXPDQVHUYLFHVVRWKDWZHFDQQR
ORQJHUDFFHSWVLWXDWLRQVZKHUHGLUHFWVXSSRUWSURIHVVLRQDOVDUHGLVHPSRZHUHGDQGOLPLWHG
LQWKHLURSSRUWXQLWLHVWRHQJDJHLQGHFLVLRQPDNLQJDQGSUREOHPVROYLQJZLWKWKH
FRQVXPHUVWKH\VXSSRUW$VWKHVHFKDQJHVDUHSXVKLQJWKHVXSSRUWVHUYLFHLQGXVWU\DVD
ZKROHDZD\IURPKHDY\UHJXODWLRQDQGSDSHUFRPSOLDQFHWRWKHDFWXDODFKLHYHPHQWRI
RXWFRPHVIRUSHRSOHWRSKHDY\DJHQF\EXUHDXFUDF\DQGVXSHUYLVLRQKDYHWRJLYHZD\WR
VWUHDPOLQHGRXWFRPHIRFXVHGDQGSDUWLFLSDWRU\PHWKRGVRIPDQDJHPHQW

)RUPDQ\DJHQFLHVLWZLOOWDNHDPDMRUDGMXVWPHQWRIDJHQF\OHDGHUVKLSSROLF\DQG
SUDFWLFHVLQRUGHUWRPRYHWRZDUGWKHVHPDQDJHULDOFKDQJHV7RGRVRWKH\PXVWHPEUDFH
DQHZSDUDGLJPIRUWKHLUFRPSDQ\FXOWXUH,QWKLVQHZSDUDGLJPPDQ\WKLQJVZLOOEH
GLIIHUHQWLQFOXGLQJWKHIROORZLQJ

• )URQWOLQHVXSHUYLVRUV)/6DQGGLUHFWVXSSRUWSURIHVVLRQDOV'63VZLOOKDYHWREH
HPSRZHUHGWRPDNHVSRQWDQHRXVGHFLVLRQVWKDWDUHLQWKHEHVWLQWHUHVWVRIWKHSHRSOH
WKH\VXSSRUW
• $XWKRULWDULDQVXSHUYLVLRQVWUDWHJLHVPXVWEHUHSODFHGZLWKSURJUHVVLYHWUDLQLQJDQG
GHYHORSPHQWRSSRUWXQLWLHVVRWKDW)/6DQG'63VKDYHWKHVNLOOVNQRZOHGJHDQG
DWWLWXGHVWRPDNHDSSURSULDWHGHFLVLRQVDQGWRGHDOHIIHFWLYHO\ZLWKWKHYDULHW\RI
VLWXDWLRQVWKH\IDFH
• )/6DQG'63VZLOOQHHGWREHDQLQWHJUDOSDUWRIFRUSRUDWHGHFLVLRQPDNLQJSURFHVVHV
VLQFHWKH\ZLOONQRZWKHPRVWDERXWZKDWLVZRUNLQJDQGZKDWLVQRW
• $JHQFLHVZLOOQHHGWRHPEUDFHDQGQXUWXUHDKLJKO\GLYHUVHZRUNIRUFH
• (PSOR\HHVQHHGWREHUHZDUGHGDQGFRPSHQVDWHGIRUGHYHORSLQJDGGLWLRQDOVNLOOV
HVSHFLDOO\WKRVHWKDWKDYHGLUHFWLPSDFWRQWKHTXDOLW\RIOLIHRISHRSOHUHFHLYLQJ
VXSSRUWVDQGWKRVHZKLFKKHOSWKHDJHQF\ZRUNPRUHHIILFLHQWO\
• 3URPRWLRQDORSSRUWXQLWLHVZLOOQHHGWREHUHGHILQHGVRWKDW'63VVKRXOGQ¶WKDYHWR
³FOLPERXW´RIGLUHFWVXSSRUWSRVLWLRQVEHIRUHWKH\DUHUHFRJQL]HGRUUHZDUGHGIRUD
MREZHOOGRQHDQGWKHGHPRQVWUDWLRQRIDGGLWLRQDOVNLOOV
vii
:HEHOLHYHWKDWLIDOODJHQF\PHPEHUVHPEUDFHWKHFKDQJHVQHFHVVDU\WKH\ZLOOPHHWWKH
FKDOOHQJHVRIUHFUXLWLQJDQGUHWDLQLQJKLJKTXDOLW\HPSOR\HHV(PSOR\HHVZLOOEHPRUH
SURGXFWLYHPRUHVWDEOHDQGRIIHUWKHSHRSOHZKRQHHGGLUHFWVXSSRUWEHWWHUTXDOLW\
VHUYLFHV7KLVWUDLQLQJFXUULFXOXPLVRQHZD\WREHJLQWKHMRXUQH\WRFUHDWHWKHVHFKDQJHV

Removing the Revolving DoorZDVGHYHORSHGWRWUDLQWKH)/6LQKXPDQVHUYLFHDJHQFLHV
WREHFRPHDFWLYHLQWKHLURUJDQL]DWLRQVDQGDWWKHLULQGLYLGXDOVLWHVLQWKHUHFUXLWPHQW
UHWHQWLRQDQGWUDLQLQJRIGLUHFWVXSSRUWSURIHVVLRQDOV7KLVFXUULFXOXPDQGWKHVWUDWHJLHV
SUHVHQWHGZLWKLQLWZLOOEHPRVWHIIHFWLYHLIDJHQF\SROLFLHVDQGSUDFWLFHVVXSSRUWWKH
SURSRVHGLQWHUYHQWLRQV+RZHYHUHYHQLIWKHHQWLUHDJHQF\LVQRWUHDG\WRFKDQJH)/6
ZKRFRPSOHWHWKLVWUDLQLQJVKRXOGKDYHWKHVNLOOVDWWLWXGHDQGFRPSHWHQFHWRPDNH
PDMRUFKDQJHVDQGLQIOXHQFHWXUQRYHUDWWKHLURZQVLWHV

%HFDXVHPDQ\LQWHUUHODWHGVNLOOVDUHUHTXLUHGWRHIIHFWLYHO\FKDQJHSUDFWLFHVWRLPSURYH
UHFUXLWPHQWDQGUHWHQWLRQRXWFRPHVRemoving the Revolving DoorLVFUHDWHGWREH
GHOLYHUHGPXFKOLNHDFROOHJHOHYHOFRXUVHZLWKDVVLJQPHQWVDQGUHDGLQJLQEHWZHHQHDFK
VHVVLRQDQGZLWKWKHH[SHFWDWLRQWKDWSDUWLFLSDQWVFRPHUHDG\WROHDUQDQGWREH
FKDOOHQJHG

7KHSULPDU\SDUWLFLSDQWVRIWKLVFXUULFXOXPDUHPHDQWWREH)/6EXWWKHFRQWHQWZRXOG
EHDSSOLFDEOHWRRWKHUSHRSOHLQDKXPDQVHUYLFHDJHQF\ZKRDUHLQWHUHVWHGLQOHDUQLQJ
DERXWLPSURYLQJUHFUXLWPHQWDQGUHWHQWLRQRIKLJKTXDOLW\VWDIIPHPEHUVLQFOXGLQJ
DJHQF\RZQHUVDQGDGPLQLVWUDWRUVERDUGPHPEHUVSDUHQWVDQGFRQVXPHUVKXPDQ
UHVRXUFHSHUVRQQHODQGGLUHFWVXSSRUWSURIHVVLRQDOVZKRDUHLQYHVWHGLQWKHVHLVVXHV,Q
DGGLWLRQWKHVHVDPHUHFUXLWPHQWDQGUHWHQWLRQVWUDWHJLHVFRXOGEHDSSOLHGWRSRVLWLRQV
RWKHUWKDQGLUHFWVXSSRUWVXFKDVQXUVHWKHUDSLVWVRFLDOZRUNHUHWFZLWKVRPH
PRGLILFDWLRQVDQGDGGLWLRQDOUHVRXUFHPDWHULDOV

Removing the Revolving Door LVEDVHGRQUHVHDUFKEDVHGFRPSHWHQFLHVIRUIURQWOLQH
VXSHUYLVRUV7KH0LQQHVRWD)URQWOLQH6XSHUYLVRU&RPSHWHQFLHVDQG3HUIRUPDQFH
,QGLFDWRUVWKDWZHUHGHYHORSHGIROORZLQJDFRPSUHKHQVLYHMREDQDO\VLVUHJDUGLQJ
WKHUROHRIIURQWOLQHVXSHUYLVRUV7KLVFXUULFXOXPLVDOVREDVHGXSRQFXUUHQWUHVHDUFK
EDVHGVWUDWHJLHVNQRZQWRDIIHFWUHFUXLWPHQWDQGUHWHQWLRQRIHPSOR\HHV,WIRFXVHVRQ
VWUDWHJLHVWKDWZLOODGGUHVVWKHFKDOOHQJHVDQGHQFRXUDJHIURQWOLQHVXSHUYLVRUVWRWDNHDQ
DFWLYHUROHLQZRUNIRUFHGHYHORSPHQW

7KHWUDLQLQJFXUULFXOXPFRQVLVWVRIERWKDFacilitator Guide, DQG DLearner Guide7KH
)DFLOLWDWRU*XLGHLVGHVLJQHGWREHXVHGE\WUDLQHUVDQGIDFLOLWDWRUVZKRKDYHDJRRG
XQGHUVWDQGLQJRIWKHLVVXHVDQGKRZWKH\DIIHFWWKHLUDJHQFLHV6WHSE\VWHSLQVWUXFWLRQV
DUHSURYLGHGLQWKH)DFLOLWDWRU*XLGHIRUHDFKDFWLYLW\

7KH/HDUQHU*XLGHLVGHVLJQHGWREHXVHGDVDZRUNERRNGXULQJWKHWUDLQLQJDQGDVD
UHIHUHQFHJXLGHIRUWKHSDUWLFLSDQWVRQFHWKHWUDLQLQJKDVEHHQFRPSOHWHG,WLQFOXGHV
LQVWUXFWLRQVWRFRPSOHWHYDULRXVH[HUFLVHVVSDFHIRUWDNLQJQRWHVDERXWWKHPLQLOHFWXUHV
SUHVHQWHGGXULQJWKHWUDLQLQJZRUNVKHHWVWREHFRPSOHWHGERWKLQDQGRXWRIWKH
viii
FODVVURRPDQGDYDULHW\RIRWKHUXVHIXOWRROV7KHLQIRUPDWLRQSURYLGHGLQWKH/HDUQHU
*XLGHFDQEHXVHGDVUHIHUHQFHPDWHULDODQGDLGVIRUWKHSDUWLFLSDQWVDVWKH\DSSO\WKH
SULQFLSOHVDQGVWUDWHJLHVVXJJHVWHGLQWKHFXUULFXOXPWRWKHLUUHDOZRUNH[SHULHQFHV

7KLVFXUULFXOXPLVKLJKO\UHOHYDQWWRWKHQHHGVRIFRPPXQLW\KXPDQVHUYLFHVDFURVVWKH
FRXQWU\+RZHYHUGHPRJUDSKLFVDQGUHFUXLWPHQWDQGUHWHQWLRQUDWHVYDU\IURPVWDWHWR
VWDWHDJHQF\WRDJHQF\DQGRYHUWLPH0XFKRIWKHEDFNJURXQGLQIRUPDWLRQDERXW
UHFUXLWPHQWDQGUHWHQWLRQRXWFRPHVLQWKLVFXUULFXOXPLVEDVHGRQVWXGLHVRIGLUHFW
VXSSRUWSURIHVVLRQDOVDQGIURQWOLQHVXSHUYLVRUVHPSOR\HGE\FRPPXQLW\KXPDQVHUYLFH
DJHQFLHVLQ0LQQHVRWD7KHLQIRUPDWLRQZDVFXUUHQWZKHQWKLVFXUULFXOXPZHQWWRSUHVV
LQ:HUHFRPPHQGWKDW\RXPDLQWDLQDFXUUHQWXQGHUVWDQGLQJRIKRZWKHVHLVVXHV
DUHDIIHFWLQJ\RXUFRPPXQLWLHVDQGWRXVHPRUHFXUUHQWLQIRUPDWLRQZKHQLWLVDYDLODEOH
8OWLPDWHO\KRZHYHUWKHPRVWLPSRUWDQWQXPEHUVZLOOEHWKHRQHVSDUWLFLSDQWVLGHQWLI\
DQGWUDFNIURPWKHLUDJHQFLHVRUVLWHVGXULQJDQGDIWHUWKHFRXUVHRILQVWUXFWLRQ

Curriculum Goals

7KLVFXUULFXOXPKDVVHYHUDOEURDGJRDOV7KHJRDOVGHVFULEHWKHVSHFLILFRXWFRPHVWKH
FXUULFXOXPDGGUHVVHVDQGWKDWSDUWLFLSDQWVDUHH[SHFWHGWRDFKLHYH$IWHUFRPSOHWLQJWKH
FXUULFXOXPWKHSDUWLFLSDQWVZLOO

• 2UJDQL]DWLRQDO3DUWLFLSDWLRQ.QRZDQGXQGHUVWDQGKRZUHFUXLWPHQWDQGUHWHQWLRQ
LVVXHVDIIHFWWKRVHUHFHLYLQJVXSSRUWVWKHVLWHVIRUZKLFKWKH\DUHUHVSRQVLEOHDQGWKH
ZKROHRUJDQL]DWLRQ3DUWLFLSDQWVZLOOHIIHFWLYHO\SDUWLFLSDWHLQRUJDQL]DWLRQZLGH
DFWLYLWLHVDQGFRPPXQLFDWHZLWKRWKHUVDURXQGWKHVHLVVXHV
• 3DUWLFLSDWRU\0DQDJHPHQWDQG6XSHUYLVRU\6NLOOV².QRZDQGXQGHUVWDQGWKHLU
PDQDJHPHQWUHVSRQVLELOLWLHVDQGDUDQJHRISDUWLFLSDWRU\PDQDJHPHQWWHFKQLTXHVXVH
VWUDWHJLHVWKDWFROODERUDWLYHO\LQFRUSRUDWH'63LQSXWLQPDQDJHPHQWGHFLVLRQVDQG
SURPRWH'63MREJURZWKSURPRWLRQDQGUHVSRQVLELOLW\
• 7HDP%XLOGLQJDQG&RQIOLFW0DQDJHPHQW3URDFWLYHO\GHYHORSDQGVXSSRUWZRUN
WHDPVLGHQWLI\DUHDVZKHUHWKHLUZRUNWHDPVDUHKDYLQJGLIILFXOW\DQGHPSOR\
HIIHFWLYHWHDPEXLOGLQJDQGFRQIOLFWPDQDJHPHQWVWUDWHJLHVDVQHHGHG
• 5HFUXLWPHQW6HOHFWLRQ².QRZDQGXQGHUVWDQGDUDQJHRIHIIHFWLYHUHFUXLWPHQWDQG
VHOHFWLRQVWUDWHJLHVDQGGHPRQVWUDWHWKHVNLOOVQHFHVVDU\WRVHOHFWDQGKLUHQHZ
HPSOR\HHVZKRDUHDSSURSULDWHIRUWKHMREFDQPHHWWKHQHHGVRIWKHSHRSOHWKH\
VXSSRUWDQGZKRDUHOLNHO\WRVWD\
• 2ULHQWDWLRQ7UDLQLQJDQG0HQWRULQJ².QRZDQGXQGHUVWDQGIRUPDODQGLQIRUPDO
WUDLQLQJRULHQWDWLRQDQGPHQWRULQJSUDFWLFHVLQRUGHUWRUHVSRQGWRWKHQHHGVGHVLUHV
DQGLQWHUHVWVRIQHZDQGH[LVWLQJHPSOR\HHV
• -RE$QDO\VLVDQG3HUIRUPDQFH$SSUDLVDO².QRZKRZWRGHYHORSDQGXVHDFFXUDWH
'63MREGHVFULSWLRQVDQGXVHWKHPLQSHUIRUPDQFHDSSUDLVDOV
• 5HFRJQLWLRQDQG(PSOR\HH0RWLYDWLRQ8QGHUVWDQGWKHLPSRUWDQFHRIUHFRJQLWLRQLQ
MREVDWLVIDFWLRQDQGPDWFKVSHFLILFUHFRJQLWLRQWHFKQLTXHVWRWKHXQLTXHQHHGVRIWKH
LQGLYLGXDO'63

ix
:KLOHWKHSDUWLFLSDQWVFDQUHDVRQDEO\H[SHFWWRJDLQWKLVNQRZOHGJHXQGHUVWDQGLQJDQG
LQLWLDOVNLOOWKLVFXUULFXOXPLVMXVWWKHVWDUWLQJSRLQW7KHUHLVQRRQHDQVZHUWR
UHFUXLWPHQWDQGUHWHQWLRQSUREOHPVDQGDJHQFLHVPXVWYLHZDGGUHVVLQJWKHVHFKDOOHQJHV
DVDQRQJRLQJSDUWRISURYLGLQJVHUYLFHV3DUWLFLSDQWVVKRXOGSODQWRPHHWZLWKRWKHUVLQ
WKHLUDJHQFLHVUHJXODUO\HYHU\PRQWKVRUPRUHWRUHYLHZWKHLUSURJUHVVLQWDFNOLQJ
LVVXHVUHODWHGWRUHFUXLWPHQWUHWHQWLRQDQGWUDLQLQJRIGLUHFWVXSSRUWSURIHVVLRQDOVDQG
DGMXVWWKHLULQWHUYHQWLRQVDVQHFHVVDU\WRPHHWQHZFKDOOHQJHVDQGWREXLOGRQSURJUHVV
PDGH7KHDJHQF\OHDGHUVKLSJURXSHJH[HFXWLYHGLUHFWRUVPDQDJHUVDQGKXPDQ
UHVRXUFHDQGTXDOLW\DVVXUDQFHDGPLQLVWUDWRUVPXVWSURYLGHGLUHFWLRQDQGWKHQHFHVVDU\
VXSSRUWDQGUHVRXUFHVWRWKHIURQWOLQHVXSHUYLVRUVLIWKH\ZDQWDQGH[SHFWTXDQWLILDEOH
LPSURYHPHQWVLQUHFUXLWPHQWDQGUHWHQWLRQRXWFRPHV
x