Executive Coaching - A Guide For The HR Professional

241 Pages·2005·1.59 MB·English

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About This Book
Why is this topic important?
Because executive coaching has grown rapidly in recent years, many
human resource professionals and their clients need information to help
them know when and how to use coaching for their organizations. Most
of the books on the market are “how-to” books, with very little material
to assist HR people in becoming savvy consumers of coaching services. The
topics and materials in this book can serve as a practical guide to learn
more about what coaching is and how to best use it in the organization.
What can you achieve with this book?
In the authors’ experience, HR professionals, clients, and others in organi-
zations have many questions related to the practice of executive coach-
ing. This book provides information on the process of coaching, when it is
appropriate to use it, and how the four key roles of HR professional, client,
boss, and coach can function together to maximize the effectiveness of
coaching. This volume seeks to equip HR professionals, their clients, and
others with the ability to make informed decisions about coaching for
themselves and for their organizations.
How is this book organized?
This book is divided into five sections. Section I provides a definition of
coaching, situations in which coaching is appropriate, and guidelines on
selecting a coach. The critical steps in the coaching process are explained.
Section II provides an understanding of the different roles and responsi-
bilities of the HR professional, the client, the boss, and the coach and how
each of them interrelate to achieve a successful outcome for the coach-
ing engagement. Section III highlights some special topic areas, such as
executive development, for which coaching can be utilized as a way to
accelerate the learning process. Section IV offers first-hand accounts from
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clients on their experience of coaching. Section V provides reproducible
resources and forms that can serve as practical, everyday tools to be used
by HR professionals and others. The Appendix contains an executive
breakaway section—material designed for the coaching client. The break-
away section, as well as the resources and forms, can also be found on the
Pfeiffer website (www.pfeiffer.com).
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About Pfeiffer
Pfeiffer serves the professional development and hands-on resource needs of
training and human resource practitioners and gives them products to do their
jobs better. We deliver proven ideas and solutions from experts in HR devel-
opment and HR management, and we offer effective and customizable tools
to improve workplace performance. From novice to seasoned professional,
Pfeiffer is the source you can trust to make yourself and your organization
more successful.
Essential Knowledge Pfeiffer produces insightful, practical, and
comprehensive materials on topics that matter the most to training
and HR professionals. Our Essential Knowledge resources translate the expertise
of seasoned professionals into practical, how-to guidance on critical workplace
issues and problems. These resources are supported by case studies, worksheets,
and job aids and are frequently supplemented with CD-ROMs, websites, and
other means of making the content easier to read, understand, and use.
Essential Tools Pfeiffer’s Essential Tools resources save time and
expense by offering proven, ready-to-use materials—including exercises,
activities, games, instruments, and assessments—for use during a training
or team-learning event. These resources are frequently offered in looseleaf or
CD-ROM format to facilitate copying and customization of the material.
Pfeiffer also recognizes the remarkable power of new technologies in
expanding the reach and effectiveness of training. While e-hype has often
created whizbang solutions in search of a problem, we are dedicated to
bringing convenience and enhancements to proven training solutions. All our
e-tools comply with rigorous functionality standards. The most appropriate
technology wrapped around essential content yields the perfect solution for
today’s on-the-go trainers and human resource professionals.
Essential resources for training and HR professionals
w w w. p f e i f f e r . c o m
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Executive
Coaching: A
Guide for the
HR Professional
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Anna Marie Valerio
and Robert J. Lee
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Copyright © 2005 by John Wiley & Sons, Inc.
Published by Pfeiffer
An Imprint of Wiley.
989 Market Street, San Francisco, CA 94103-1741 www.pfeiffer.com
Except as noted specifically below, no part of this publication may be reproduced, stored in
a retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or
108 of the 1976 United States Copyright Act, without either the prior written permission
of the Publisher, or authorization through payment of the appropriate per-copy fee to the
Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-
8400, fax [phone], or on the web at www.copyright.com. Requests to the Publisher
for permission should be addressed to the Permissions Department, John Wiley & Sons,
Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax [phone], e-mail:
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Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction: Getting the Most from This Resource 1
Section I: Coaching as a Service 5
Chapter 1 What Is Coaching? 9
Chapter 2 When Is It Appropriate to Use Coaching? 17
Chapter 3 How Do You Select a Coach? 27
Chapter 4 What Are the Steps in the 41
Coaching Process?
Section II: The Roles Involved in Coaching 63
Chapter 5 What Is the Role of the HR Professional? 65
Chapter 6 What Is the Client’s Role? 77
Chapter 7 What Is the Boss’s Role? 89
Chapter 8 What Is the Coach’s Role? 95
Section III: Special Topics 105
Chapter 9 Assimilation Coaching 107
Chapter 10 Executive Development and Coaching 111
Chapter 11 Multi-Cultural Issues 117
Chapter 12 Coaching and Diversity 123
vii
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viii CONTENTS
. . . . . . . . . . . . . . . . .
Section IV: In the Words of Clients 127
Maria’s Story 129
Howard’s Story 133
David’s Story 137
Charlie’s Story 143
Carter’s Story 149
Section V: Reproducible Resources and 153
Forms
Common Coaching Situations 157
Questions for an Interview with a Prospective Coach 159
Agenda Items for an Initial Discussion Among HR 163
Professional, Client, Boss, and Coach
Sample Agreement for Coaching Services 165
Sample Action Plan 169
Action Plan Format 171
Sample Progress Report 173
“To-Do” List for Managing Coaching Resources 175
Appendix 177
Executive Breakaway Section 179
Bibliography 213
About the Authors 217
Index 219
Pfeiffer Publications Guide 223