Assessment of General Practitioners’ Performance in Daily Practice: The EURACT Performance Agenda of General Practice / Family Medicine SPECIFI NSIVHE KSILLSSOLVINGCPROBLE OMPREHEAPPROAC COORMIEMNTUNAITTYION M C PERSON-CCAERNETRED PRIMMAARYNCAAGREEM ENT APHPORLIOSTAICCH EEC D CO U T N N ATTI CIE TEXT S Adapted from the original WONCA tree by the Swiss College of Primary Care Medicine / U. Grueninger / www.kollegium.ch © 2004 Stefan Wilm (Ed.) Assessment of General Practitioners’ Performance in Daily Practice: The EURACT Performance Agenda of General Practice / Family Medicine (EUPA) Document prepared by EURACT Council Contributions by Okay Basak (Turkey) Phil Phylaktou (Cyprus) Mette Brekke (Norway) Natasa Pilipovic Broceta (Bosnia and Francesco Carelli (Italy) Herzegovina) Owen Clarke (Ireland) Roger Price (UK) Jean-Marie Degryse (Belgium) Smiljka Radic (Serbia) Valéry Dory (Belgium) Bernhard Rindlisbacher (Switzerland) Dolores Forés (Spain) Llukan Rrumbullaku (Albania) Elena Frolova (Russia) Mario R. Sammut (Malta) Bernard Gay (France) George Spatharakis (Greece) Sandra Gintere (Latvia) Wolfgang Spiegel (Austria) Filipe Gomes (Portugal) Alma Eir Svavarsdottir (Iceland) Georgi Ivanov (Bulgaria) Howard Tandeter (Israel) Givi Javashvili (Georgia) Markku Timonen (Finland) Eva Jurgova (Slovakia) Paula Vainiomäki (Finland) Ruth Kalda (Estonia) Peter Vajer (Hungary) Janko Kersnik (Slovenia) Cees P. M. Van der Vleuten (Netherlands) Zalika Klemenc-Ketis (Slovenia) Mladenka Vrcic-Keglevic (Croatia) Yvonne van Leeuwen (Netherlands) Stefan Wilm (Germany) Monica Lindh (Sweden) Adam Windak (Poland) Roar Maagaard (Denmark) Natalia Zarbailov (Moldova) Razvan Miftode (Romania) Egle Zebiene (Lithuania) Maryna Oliynik (Ukraine) Additional input by Jáchym Bednář (Czech Republic), Jo Buchanan (UK), Denise Alexandra Cunha Velho (Portugal), Darach O' Ciardha (Ireland), and Katarina Stavric (F. Y. R. Macedonia) Düsseldorf, May 2014 EURACT GEuernoepraela nPrAacctaidceem/Fyamofi lTyeMacehdeircsinine Bibliografische Information der Deutschen Nationalbibliothek Die Deutsche Nationalbibliothek verzeichnet diese Publikation in der Deutschen Nationalbibliografie; detaillierte bibliografische Daten sind im Internet über http://dnb.dnb.de abrufbar. © düsseldorf university press, Düsseldorf 2014 http://www.dupress.de Umschlaggestaltung, Layout und Satz: STÜTTGEN | Lektorat · Satz · Druck, Jüchen Herstellung: docupoint, Barleben ISBN 978-3-943460-76-6 About EURACT The European Academy of Teachers in General Practice and Family Medicine (EURACT) was launched in March, 1992. The overall aim of the Academy is “to foster and maintain high standards of care in European general practice by promoting general practice as a discipline by learning and teaching.” Since the launch of the Academy it has grown to be one of the largest per- sonal membership organisations in Europe, with over 700 members in nearly 40 European countries. Teachers in each country in the WONCA European region may be members, and each country with at least three members has one repre- sentative on the Council, which is the ruling body. With the formation of the WONCA Region Europe/European Society of General Practice/Family Medicine, EURACT has become one of the network European organisations with a special interest in education. The EURACT website http://www.euract.eu hosts EURACT official docu- ments, together with specific guidelines, statements and other educational re- sources. Among these are the Dynamic Interactive Databases of Specialist Train- ing and Continuing Medical Education/Continuing Professional Development in General Practice/Family Medicine which provide up-to-date information about these topics in EURACT member countries. The website also offers a fo- rum and chat room and an “Ask the Expert” service exclusively for individual EURACT members. All teachers of general practice in the WONCA European region are invited to apply for membership of the Academy. Applications should be made to your national representative (see website for details). All applicants for full member- ship must be family doctors active in teaching general practice. www.euract.eu Contents 1 Executive summary: Introduction to the EURACT Performance Agenda Stefan Wilm 9 2 Overview of the six core competencies 17 3 The relation of performance assessment to quality management Janko Kersnik, Zalika Klemenc-Ketis 21 4 The psychometrics and edumetrics of performance assessment Jean-Marie Degryse, Valéry Dory, Cees P. M. Van der Vleuten 23 5 Primary care management Jean-Marie Degryse, Ruth Kalda, Roar Maagaard, Phil Phylaktou, Howard Tandeter, Peter Vajer, Yvonne van Leeuwen, Natalia Zarbailov 39 6 Person-centred care Okay Basak, Elena Frolova, Sandra Gintere, Filipe Gomes, Eva Jurgova, Monica Lindh, Markku Timonen, Adam Windak 47 7 Specific problem solving skills Mette Brekke, Bernard Gay, Givi Javashvili, Janko Kersnik, Razvan Miftode, Maryna Oliynik, Mladenka Vrcic-Keglevic 57 8 Comprehensive approach Owen Clarke, Natasa Pilipovic Broceta, Smiljka Radic, Mario R. Sammut, Stefan Wilm 65 9 Community orientation Dolores Forés, Roger Price, Llukan Rrumbullaku, Alma Eir Svavarsdottir, Paula Vainiomäki, Egle Zebiene 71 10 Holistic approach Francesco Carelli, Georgi Ivanov, Bernhard Rindlisbacher, George Spatharakis, Wolfgang Spiegel 73 11 Glossary of terms and key assessment methods 79 12 References 93
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