Ethnomethodology at work PDF
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Ethnomethodology at Work Edited by Mark Rouncefield and Peter Tolmie EthnomEthodology at Work When students and other researchers ask me how to go about doing an ethnomethodological study of work, there is no simple answer to give. With this collection, what I can now do is help them see why there is no simple answer while, nevertheless, getting them started on pursuing their first studies in ethnomethodology. Eric laurier, University of Edinburgh, Uk Ethnomethodology, unlike most of sociology, looks at social conduct and such things as how people use talk to organise workplaces and how the examination of code in software engineering entails particular types of reading. Because of its remarkable concern for the empirical, ethnomethodology has been widely used outside sociology, in computer science and related disciplines especially, which need such evidence to make better designs. Who the human is and what they do matters to these disciplines. richard harper, microsoft research Cambridge, Uk Some sociologists may sigh ‘grow up’ to the ‘grumpy old men’ who put their unruly ethnomethodological orientation to work here. But their impatience with ‘conceptual’, ‘visionary’, ‘fictional’ interpretive sociology is incisively productive for sociology today (as well as practical endeavours of policy-making and socio-technical design), detailing the power of practical sociological reasoning amongst ordinary members and makers of society. A passionate and useful book for both teaching and research. monika Buscher, lancaster University, Uk directions in Ethnomethodology and Conversation analysis Series Editors: Stephen hester, University of Wales, Uk david Francis, manchester metropolitan University, Uk Ethnomethodology and Conversation analysis are cognate approaches to the study of social action that together comprise a major perspective within the contemporary human sciences. this perspective focuses upon naturally occurring talk and interaction and analyses the methods by which social activities are ordered and accomplished. From its origins within sociology, EM/CA has ramified across a wide range of human science disciplines, including anthropology, social psychology, linguistics, communication studies and social studies of technology. Its influence is international, with large and active research communities in many countries, including Japan, australia, Canada, France, the netherlands, denmark and Sweden as well as the Uk and USa. the International Institute of Ethnomethodology and Conversation analysis is the major association of Em/Ca researchers worldwide. It was set up in 1978 by Prof. george Psathas to provide a forum for international collaboration between scholars working in the field of studies of social action and to support their work through conferences and publications. It published several books in Em/Ca in association with University Press of america. now reconstituted under the direction of Francis and hester, supported by an international steering committee, the IIEmCa holds regular conferences and symposia in various countries. this major new book series will present current work in Em/Ca, including research monographs, edited collections and theoretical studies. It will be essential reading for specialists in the field as well as those who wish to know more about this major approach to human action. Other titles in this series Preference organisation and Peer disputes How Young Children Resolve Conflict Amelia Church ISBn 978-0-7546-7441-2 analysing Practical and Professional texts a naturalistic approach Rod Watson ISBn 978-0-7546-7897-7 Ethnomethodology at Work Edited by mark roUnCEFIEld Lancaster University, UK and PEtEr tolmIE University of Nottingham, UK © Mark Rouncefield and Peter Tolmie 2011 all rights reserved. no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of the publisher. Mark Rouncefield and Peter Tolmie have asserted their right under the Copyright, Designs and Patents Act, 1988, to be identified as the editors of this work. Published by ashgate Publishing limited ashgate Publishing Company Wey Court East Suite 420 Union road 101 Cherry Street Farnham Burlington Surrey, gU9 7Pt Vt 05401-4405 England USa www.ashgate.com British Library Cataloguing in Publication Data Ethnomethodology at work. -- (directions in ethnomethodology and conversation analysis) 1. Ethnomethodology. 2. organizational behavior-- Evaluation. 3. Work--research. I. Series II. Rouncefield, Mark. III. Tolmie, Peter. 302.3'5'072-dc22 Library of Congress Cataloging-in-Publication Data Rouncefield, Mark. Ethnomethodology at work / by Mark Rouncefield and Peter Tolmie. p. cm. -- (directions in ethnomethodology and conversation analysis) Includes bibliographical references and index. ISBn 978-0-7546-4771-3 (hardback) -- ISBn 978-0-7546-9135-8 (ebook) 1. Ethnomethodology. 2. organizational sociology. I. tolmie, Peter. II. title. hm481.r66 2011 305.8001--dc22 2010045763 ISBn 9780754647713 (hbk) ISBn 9780754691358 (ebk) III Contents List of Figures vii List of Contributors xi Acknowledgements xv Preface and Overview: Garfinkel’s Bastards …? xvii Mark Rouncefield and Peter Tolmie 1 the Sociologist as movie Critic 1 Dave Randall and Wes Sharrock 2 the Project as an organisational Environment for the division of labour 19 Wes Sharrock 3 organizational acumen 37 Peter Tolmie and Mark Rouncefield 4 on Calculation 57 John A. Hughes 5 Plans and Planning: Conceptual Confusions and Empirical Investigations 73 Dave Randall and Mark Rouncefield 6 the temporal order of Work 91 Andy Crabtree, Mark Rouncefield and Peter Tolmie 7 talk: talking the organisation into Being 109 David Martin and Jacki O’Neill 8 meetings and the accomplishment of organization 131 John Hughes, Dave Randall, Mark Rouncefield and Peter Tolmie 9 documents 151 Mark Hartswood, Mark Rouncefield, Roger Slack and Andrew Carlin 10 text at Work: mundane Practices of reading in Workplaces 173 John Rooksby vi Ethnomethodology at Work 11 technology 191 Mark Rouncefield, Roger Slack and Mark Hartswood 12 Conclusion: Ethnomethodology and Constructionist Studies of technology 211 Wes Sharrock and Graham Button Bibliography 229 Index 247 list of Figures 3.1 The first draft of the process map 51 7.1 organisational layout of technical support 122 9.1 a screening reporting form showing annotations made by the radiographer 158 9.2 the ‘bubble diagram’ 164 9.3 Plan of dual carriageway near bridge 165 10.1 a task card 180 10.2 the notice board 180 10.3 the code 184 11.1 aligning the slab 196 11.2 Pulpit controls 196 11.3 Repertoires of manipulation: using hand to find position of feature on CC and oblique views 200 11.4 repertoires of manipulation: using a pencil to trace an arc so as to find a feature in the film 200 This page has been left blank intentionally list of tables 4.1 Extract from meeting 63 4.2 Extract from meeting 64
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