ET685 Admin Provisioning Manual

424 Pages·2017·10.85 MB·English

®
ErisTerminal SIP Deskset

ET685
Administrator and Provisioning Manual
Rev. 1 06/18
ET685 Administrator and Provisioning Manual
C
ONTENTS
Preface...................................................................................................... 6
Text Conventions................................................................................................................7
Audience.............................................................................................................................7
Related Documents............................................................................................................7
Introducing the ET685.............................................................................. 8
About the ET685 Deskset...................................................................................................9
Quick Reference...............................................................................................................11
Programmable Keys.........................................................................................................12
Configuration Methods.....................................................................................................13
Provisioning............................................................................................ 14
Auto Provisioning..............................................................................................................15
Requirements......................................................................................................15
Saving Configuration Files...................................................................................15
Scenarios.............................................................................................................16
DHCP Option 66/67......................................................................................16
DHCP Options...............................................................................................17
Plug & Play....................................................................................................19
Automatic Redirection Service......................................................................20
TR-069 Provisioning......................................................................................21
Bootup Process...................................................................................................23
Configuration File Types......................................................................................24
ASCII Format.......................................................................................................26
Structure........................................................................................................26
Hints..............................................................................................................26
Flags.............................................................................................................26
General Setting File......................................................................................26
Specific Setting File.......................................................................................27
Firmware Setting File....................................................................................28
XML Format.........................................................................................................29
Structure........................................................................................................29
Setting Files Container <setting-files>...........................................................30
Settings Container <settings>.......................................................................30
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ET685 Administrator and Provisioning Manual
Supported Container Tags and Sub Tags......................................................31
XML Syntax...................................................................................................51
Manual Software Update..................................................................................................52
Phone Menu Reference.......................................................................... 53
Viewing the Phone Menu..................................................................................................54
Alphanumeric keypad..........................................................................................54
Input modes and navigation..........................................................................54
Entering numerals, letters, special characters, and symbols........................55
Using the Identity menu....................................................................................................57
Select Outgoing Identity menu.............................................................................57
Reregister Identity menu......................................................................................57
Edit Identity menu................................................................................................58
Edit Identity (Hotdesking)..............................................................................58
Edit Identity...................................................................................................59
Logging off identity...............................................................................................63
Using the Network menu..................................................................................................64
IP Settings menu.................................................................................................64
IPv4 settings..................................................................................................64
IPv6 Settings.................................................................................................66
Webserver menu.................................................................................................67
VLAN menu.........................................................................................................69
WLAN menu........................................................................................................70
Advanced menu...................................................................................................72
802.1X menu.................................................................................................72
Hardware menu.............................................................................................74
NTP menu.....................................................................................................76
DNS menu.....................................................................................................77
Using the Maintenance menu...........................................................................................79
Security menu......................................................................................................79
Putting your phone in User Mode..................................................................79
Putting your phone in Administrator Mode....................................................79
Changing the Keyboard Lock PIN.................................................................80
Reboot.................................................................................................................82
Reset Values........................................................................................................82
Using the Information Menu.............................................................................................84
Status Info............................................................................................................84
System Info..........................................................................................................85
Help.....................................................................................................................85
Web User Interface (WebUI) Reference................................................ 87
Using the Web User Interface (WebUI)............................................................................88
Accessing the WebUI..........................................................................................88
Changing settings in the WebUI..........................................................................89
Operation pages...............................................................................................................91
Home page..........................................................................................................91
Directory page.....................................................................................................93
Setup pages......................................................................................................................97
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ET685 Administrator and Provisioning Manual
Preferences page................................................................................................97
Speed Dial page................................................................................................103
Function Keys page...........................................................................................105
Type............................................................................................................106
Key Events..................................................................................................111
Identity n page...................................................................................................113
Login tab.....................................................................................................113
Features tab................................................................................................117
SIP tab........................................................................................................123
NAT tab.......................................................................................................130
RTP tab.......................................................................................................132
Action URL Settings page..................................................................................134
Advanced pages................................................................................................137
Network tab.................................................................................................137
Behavior tab................................................................................................145
Audio tab.....................................................................................................151
SIP/RTP tab................................................................................................154
QoS/Security tab.........................................................................................162
Update tab...................................................................................................166
Certificates page................................................................................................170
Unknown Certificates tab............................................................................170
Custom Certificates.....................................................................................171
802.1X Certificates......................................................................................171
Preinstalled Certificates...............................................................................172
Software Update................................................................................................172
Status pages...................................................................................................................175
System Information page...................................................................................175
Log page............................................................................................................175
SIP Trace page..................................................................................................176
DNS Cache........................................................................................................177
Subscriptions.....................................................................................................177
PCAP Trace page..............................................................................................178
Memory page.....................................................................................................179
Settings page.....................................................................................................179
Configuration File Parameter Guide................................................... 181
Configuration File Parameters........................................................................................182
Troubleshooting................................................................................... 421
Common Troubleshooting Procedures...........................................................................421
Appendixes........................................................................................... 423
Appendix A: Maintenance...............................................................................................423
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ET685 Administrator and Provisioning Manual
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ET685 Administrator and Provisioning Manual
P
REFACE
Congratulations on your purchase of this VTech product. Please thoroughly read this
manual for all the feature operations and troubleshooting information necessary to install
and operate your new VTech product. You can also visit our website at
businessphones.vtech.com or call 1 [phone].
This administrator and provisioning manual contains detailed instructions for installing and
configuring your ET685 SIP Deskset with software version 8.10.1.x. See “System Info” on
page 85 for instructions on checking the software version on the ET685. Please read this
manual before installing the product.
Please print this page and record the following information regarding your product:
Model number: ET685
Type: Small to medium business SIP-endpoint deskset
Serial number: _______________________________
Purchase date: _______________________________
Place of purchase: ____________________________
Both the model and serial numbers of your VTech product can be found on the bottom of
the console.
Save your sales receipt and original packaging in case it is necessary to return your
telephone for warranty service.
Preface 6 Back to Contents
ET685 Administrator and Provisioning Manual
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or a
WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
CallFwd Identifies a soft key.
Example of a Note.
Notes provide important information
about a feature or procedure.
Example of a Caution.
A caution means that loss of data or
unintended circumstances may result.
Audience
This guide is written for installers and system administrators. It assumes that you are
familiar with networks and VoIP, both in theory and in practice. This guide also assumes
that you have ordered your IP PBX equipment or service and selected which PBX features
you want to implement. This guide references specific IP PBX equipment or services only
for features or settings that have been designed for a specific service. Please consult your
equipment supplier or service provider for recommended switches, routers, and firewall
and NAT traversal settings, and so on.
As the ET685 SIP Deskset becomes certified for IP PBX equipment or services, VTech may
publish interop guides for those specific services. The interop guides will recommend
second-party devices and settings, along with ET685-specific configurations for optimal
performance with those services. For the latest updates, visit our website at
businessphones.vtech.com.
Related Documents
The ET685 Quick Start Guide contains a quick reference guide to the ET685 external
features and brief instructions on connecting the ET685 to a working IP PBX system.
The ET685 User Guide contains a quick reference guide, full installation instructions,
instructions for making and receiving calls, and a guide to all user-configurable settings.
The documents are available from our website at businessphones.vtech.com.
Preface 7 Back to Contents
ET685 Administrator and Provisioning Manual
C H A P T E R 1
I ET685
NTRODUCING THE
This administrator and provisioning guide contains detailed instructions for configuring the
ET685 SIP Deskset. Please read this guide before attempting to configure the ET685.
This chapter covers:
 “About the ET685 Deskset” on page 9.
 “Quick Reference” on page 11.
 “Programmable Keys” on page 12.
 “Configuration Methods” on page 13.
Introducing the ET685 8 Back to Contents
ET685 Administrator and Provisioning Manual
About the ET685 Deskset
The VTech ET685 SIP Deskset is a business phone designed to work with popular SIP
telephone (IP PBX) equipment and services. Once you have ordered and configured your
SIP equipment or service, the ET685 enables you to make and receive calls as you would
with any other business phone.
The ET685 Deskset features include:
 Support for 12 SIP lines/accounts
 Dual Ethernet ports, GigE
 USB port
 Power over Ethernet (PoE) support (AC adapter optional)
 4.3-inch 480 x 272 pixels (w x h) color LCD display, providing 10 clear lines of
information
 4 configurable soft keys
 6 programmable feature keys with multi-color LEDs
 4-way navigational pad
 Zero touch provisioning
 RJ9 headset port
 RJ12 EHS port
 Sensor hook switch
 HD Voice for receiver and speakerphone
 Full-duplex base speakerphone
 Message waiting LED indicator
 Local phonebook up to 1,000 entries
 Call history up to 100 entries
There are two network ports, known as the Ethernet port and PC port, at the back of the
ET685. The Ethernet port allows the ET685 Deskset to connect to the IP PBX. The PC port
is for another device such as a personal computer to connect to the Ethernet network
through the ET685.
You can configure the ET685 using the menus on the phone, a browser-based interface
called the WebUI, or an automatic provisioning process (see “Auto Provisioning” on
page 15). The WebUI enables you to configure the ET685 using a computer that is
connected to the same Local Area Network. The WebUI resides on the ET685, and may
get updated with firmware updates.
Introducing the ET685 9 Back to Contents
ET685 Administrator and Provisioning Manual
The ET685 SIP Deskset supports intercom and call transfers between system extensions
and can connect you and two other parties on the same conference call. The ET685 has
four programmable soft keys and 6 programmable feature keys. You can program these
keys for quick dial, busy lamp field, line access or any of the functions described in
“Function Keys page” on page 105.
Introducing the ET685 10 Back to Contents