o f imhe n imhe OECD i No. 1 2002 PROGRAMME ON INSTITUTIONAL MANAGEMENT IN HIGHER EDUCATION Internationalisation Quality Review (IQR) The international dimension of higher education has based on IQR guidelines. This gives the institution the become an important agenda item for HEIs. Transnational opportunity to evaluate its current international activities education, the impact of new information and and plans and their implementation; future strategies; and communication technologies on education, and the its own assessment of outcomes. The second stage lasts two definition of educational services as cross-border trade are months and involves the visit of an international peer- examples of the way in which the issue is posed. review team to validate the self-assessment report, provide Internationalisation poses many challenges for HEIs. At an external, in-depth perspective, and engage the institution the same time, it gives institutions new opportunities for to prompt positive change. The team report is widely positioning themselves in an increasingly competitive distributed internally and the institution determines how to market that is reshaping institutional strategies. Descriptions disseminate the report and follow up on the process. and definitions of international higher education abound; The cost of IQR defrays the expenses of the review visit so do the reasons for introducing an international dimension and the costs of training the review team, briefing seminars into higher education — political, economic, cultural, and and administration. Registration forms are available at academics are equally numerous. www.unige.ch/eua.This work initially focused on quality The twin issues of quality and internationalisation dovetail in higher education and led to the publication in 1999 of in IQR. IMHE, the Academic Co-operation Association, Quality and Internationalisation in Higher Education. the European University Association, with the co-operation ISBN 9789264170490 (see IMHE info 1999 No. 3). of the International Network for Quality Assurance in Participating Higher Education Institutions in 2000 and 2001 Higher Education all collaborate to provide institutions ❖ Rhodes University, South Africa with a service for assessing and improving, where necessary, ❖ Guanajuato University, Mexico their efforts to internationalise. IQR provides a flexible tool for a sensitive process. ❖ Erasmus University, The Netherlands ❖ Aalborg University, Denmark Based on a self-assessment phase and an external peer ❖ University of Valladolid, Spain review, the IQR is tailored to each institution. The first stage begins with the preparation of a self-assessment, ❖ University of Amsterdam, The Netherlands What do Students Expect? How do HEIs Respond? On 3-4 December, at the IMHE Seminar on Institutional Australia, the education debate is part of the innovation Responses to Changing Student Expectations in Paris, agenda debate concerning Australia’s ability to hold on to project leader Peter Coaldrake summed up earlier its RD people. The issue of cost is critical, but “education discussions as a series of questions. What is the nature and must be seen as an investment, rather than a cost.” context of the relationships between students and President Brendan Goldsmith, Dublin Institute of universities? How and why are student expectations Technology (21 000 students), described changing student changing? To what extent, and how should universities expectations at his institution: there are greater numbers of respond to student expectations? post-graduate students, more working students, and more Are students consumers? Vice-Chancellor and RMIT students in four-year degree programmes. “Students are President Ruth Dunkin (student population 50 000, more demanding, they want a better level of service, which including 25% international students from 110 countries) includes everything from physical environment to support lent nuance to this key services (library, etc.) to the quality of the learning question. “Yes and no. environment, and professionalism. Students expect DIT to Education is more than a keep up with the latest technology.” simple public good Jacob Henricson, President of ESIB (National Unions of provided to students for a Students in Europe), gives voice to student perspectives. fee since students later “Students refuse to be identified as consumers.” In the provide services to the recent Brussels Student Declaration concerning the community, which in turn construction of the European Higher Education Area, ESIB provides resources to reiterated that “Students should be regarded as a core part education and research. of higher education, not as consumers that purchase a RMIT President Ruth Dunkin Education plays a central product.” Communication moves students closer to role in social cohesion.” In o o f n f n iimmiimmhhhheeeei i What do Students Expect? How do HEIs Respond? decision-making structures and makes decision-making processes more transparent. If students are to participate more actively, they need financial support. The investment, according to Henricson, and therefore the participation, makes students more responsible, helps educational structures evolve, and promotes democratic higher education. Michael Conlon, Director of Research, Canadian Federation of Students was “encouraged by the commitment to public education (at the seminar). The United States and New Zealand want education to be traded. We want Student Leaders Michael Conlon and Jacob Henricson government to keep education a public service and not a globalised commodity.” News from the Secretariat New Members IMHE welcomes the following new members: Association of Christian Universities and Colleges in Asia Sweden * Österreichische Rektorenkonferenz, Austria * (ACUCA) * Consejera de Educacion y Cultura, Spain * Swiss Federal Institute of Technology-Zürich, Switzerland * HEFCE, United Kingdom * Istanbul Technical University, Università degli Studi di Catania, Italy * Université Laval, Turkey * Ministry of Education, Slovak Republic * Ministry Canada * University of Vienna, Austria * Universität Zürich, of Education, Culture and Sports, Spain * Ministry of Education Switzerland and Research, Norway * Ministry of Education and Science, Elsewhere in the OECD The OECD Forum on Trade in Educational Services, Knowledge and Skills for Life - PISA Washington D.C., 23-24 May Assessing Reading, Mathematical and Scientific Literacy Views vary widely about the benefits of trade in educational Are students well prepared to meet the challenges of the services, the desirability of including the sector in multilateral future? Can they analyse, reason and communicate their trade negotiations, and how much the initiatives aimed at ideas effectively and continue learning throughout life? PISA, expanding trade in education should be further promoted. the Programme for International Student Assessment, surveys The OECD is examining the implications of the knowledge and skills of 15-year-olds in the principal internationalisation in the demand for competences and the industrialised countries, supply of education and training services. More specifically, assesses how far students OECD is looking at trade in educational services and key near the end of compulsory trends and issues in international e-learning activities. education have acquired The first OECD Forum on Trade in Educational Services is some of the knowledge and being jointly organised by CERI and the Trade Directorate skills they need to fully of OECD, the U.S. Departments of Education and Commerce, participate in society. It is the National Committee for International Trade in Education, an unprecedented attempt the Center for Quality Assurance in International Education, to measure student and the World Bank, in co-operation with the Office of the achievement scores in U.S. Trade Representative and the U.S. Department of State. OECD and some non- The principal stakeholders actively involved in cross-border OECD countries. trade activities in education and training will use this forum For further information: as a platform to discuss the main issues and trends in the http: //pisa.oecd.org global trade of educational services. For programme information, contact [email protected] o f n iimmhhee i Publications of Interest Economics and Finance of Lifelong Transnational Education and the Internationalisation in European Learning. OECD Publications. 2001. New Economy: Delivery and Quality. Non-University Higher Education. ISBN 9264195866 UNESCO Studies on Higher Education, Bernd Wächter, ed., Lemmens. 1999. 2001. ISBN 9290691640 ISBN 3932306333 Learning is essential for progress in the ‘knowledge society’, and critical This publication presents the papers This book explores the state of for economic growth and social of the 2000 Global Alliance for internationalisation in Europe’s non- w e l f a r e . Transnational university HEIs such as the Dutch O E C D Education hogescholen, the German M e m b e r ( G A T E ) Fachhochschulen, and the Irish countries conference, Institutes of h a v e co-sponsored Technology. committed by UNESCO. State-of-the- themselves Challenges art reports on to making for the New 15 European l i f e l o n g Economy: countries are learning a Reskilling presented reality for all and Re- along with but the training a experts’ requisite G l o b a l papers from resources are potentially large and Workforce; Modes of Transnational an inter- countries differ in their capacity to Education from on-line to On-the- national generate them. Can the challenge be Ground; The Future of a Borderless seminar held met? This report identifies and Eduation in a Third Wave World; in Bonn on examines the economic and financial Transnational GATE Principles and the issue. issues that arise in implementing the Models for Transnational Educational goal, and the strategies pursued by the Partnerships; Standards for Quality public and private sectors. It addresses Assurance in Distance Education. individual learning accounts, La formation professionnelle recognition of non-formal learning, continue : Transformations, and measures to raise rates of return to contraintes et enjeux (French only). lifelong learning. The report draws on The Global Market for Higher Vincent Vandenberghe, ed., analyses, findings, and lessons from Education: Sustainable Competitive Academia Bruyland, 2000. ISBN earlier OECD work and the Strategies for the New Millenium. 2872095756 proceedings of the international conference on “Lifelong Learning as Tim Mazzarol and Geoffrey Norman The growing interest in continuing an Affordable Investment” (Ottawa, Soutar. Edward Elgar Publishing, 2001. education is part of the debate on a December 2000). ISBN 180643293 new social issue. In the United States, Many educational institutions now the issue is that of rising income in- Managing the Learning University. depend on recruiting overseas students equality; in Chris Duke. Open University Press, to survive. This Europe, it is that 2002. ISBN 0335207650 book discusses of status with This book debunks prevailing the industry from respect to the modern management theories and a strategic and labour market. fashions applied to higher education s e r v i c e s This book and provides practical guidance on a m a r k e t i n g assesses the clear set of principles for re-energising perspective, development higher education staff to meet the and proposes of continuing growing needs of the knowledge a model for education, society. Challenging advice for obtaining and analyses the managers. maintaining a meaning of the competitive i n t e r n a l advantage. changes and the external impact, and discusses its benefits. Address change? Please inform IMHE. o f n i iimmhhee IMHE Calendar 2002 General Conference Update 23-24 May 16-18 September OECD Forum on Trade in Education Services, Washington 16th IMHE General Conference on Incentives and D.C. www.oecd.org. Accountability: Instruments of Change in Higher 14-19 June Education, OECD, Paris, France. Roles, Identity, Strategy for New Institutions, IMHE/EUA For programme information: Strategic Management Seminar for University Leaders, www.oecd.org/els/education/higher University of Edinburgh, Scotland. or contact IMHE at [email protected] The programme for this flagship event promises to be 21-22 June stimulating. The four plenary sessions provide a national, International Conference for Leaders of New Generation an international, an institutional and an individual Universities, IMHE/University of Western Sydney, perspective on the conference theme. Sir Howard Newby, Association of Commonwealth Universities, Chief Executive of the Higher Education Funding Council Sydney,Australia. www.uws.edu.au/uws/conferences/nguc England (HEFCE), will open the discussions. Dr. Klaus 26-27 August Landfried, Secretary General of the German Rectors’ Seminar on Managing University Libraries, OECD, Paris, Conference will give the keynote address on the institutional France. milieu, and Professor Bernard Belloc, head of the Conference of French University Presidents will respond. A round table 5-12 October will debate internationalisation and transnational Study Visit to English and French-speaking HEIs in Canada. education. A panel including university rectors or presidents 3-6 November from Australia, Norway, and the United States will discuss Strategic Management Seminar for University Leaders, institutional identities in the context of how today’s IMHE, in co-operation with the University of Regina Carmeli universities are governed. Laurie Taylor, sociologist, radio and the Association of Universities of Asia and the Pacific broadcaster and well-known columnist in The Times Higher (AUAP), Manila, The Philippines. Education Supplement, will speak at the dinner conference. Other Meetings of Interest 11-12 April 8-11 September From Lisbon to the European Area of Higher Education; Crossing National, Structural and Technological Borders: Issues of Recognition in the Framework of the Bologna Development and Management in Higher Education, 24th Process, Council of Europe, Lisbon, Portugal. Annual EAIR Forum, Prague, The Czech Republic. Contact: [email protected] www.org.uva.nl/eair 19-22 June 9-11 September The Changing Universities: The Challenge of New Conference, European Universities in Crisis? Deans’ Technologies, EUNIS 2002, 8th International Conference European Academic Network, 2002 Bogaziçi University, of European University Information Systems: Faculdade Istanbul, Turkey. Sme.belgium.eu.net.esmu de Enghenharia da Universidade do Porto, Portugal. 11-14 September www.fe.up.pt/eunis2002 14th Annual EAIE Conference, Porto, Portugal. 24-27 June www.eaie.org Academic Values, National Dreams, Global Realities, International Association of University Presidents XIIIth IMHE-Info is published in English and French by the OECD Triennial Conference IAUP, Sydney, Australia. Programme on Institutional Management in Higher Education www.iaup-triennial.org (IMHE). Extracts from this newsletter may be reproduced provided that credit be given. Send inquiries, comments and 24-26 July items to be considered for publication to: The AVCC Public Relations and Marketing Conference 2002, Quality Time, The Australian Vice-Chancellors’ Deborah Glassman, Editor Conference, North Queensville, Australia. IMHE Programme, OECD www.avcc.edu.au 2, rue André-Pascal 75775 Paris Cedex 16, France 2-4 September Tel: (33) 1 45 24 92 24/64 The New Educational Benefits of ICT in Higher Education, Fax: (33) 1 42 24 02 11 or (33) 1 44 30 61 76 CHEPS European Conference, Rotterdam, The Netherlands. [email protected] www.oecr.nl/conference www.oecd.org/els/education/higher