ERIC ED451348: Best Practices in School-to-Careers: The Hospitality Industry.

24 Pages·2000·0.89 MB·English

by  ERIC

DOCUMENT RESUME
CE 081 472
ED 451 348
Best Practices in School-to-Careers: The Hospitality
TITLE
Industry.
Hospitality Business Alliance, Chicago, IL.; National
INSTITUTION
Employer Leadership Council, Washington, DC.
National School-to-Work Opportunities Office, Washington,
SPONS AGENCY
DC
2000-00-00
PUB DATE
22p.; For other documents in the "Best Practices in
NOTE
School-to-Careers" series, see CE 081 473-475.
NELC, 1201 New York Ave., NW, Suite 700, Washington, DC
AVAILABLE FROM
20005 ($4). Tel: [phone] (Toll Free); Web site:
http://www.nelc.org. For full text:
http://www.nelc.org/resources/NABHospitality.pdf.
Descriptive (141)
Reports
PUB TYPE
MF01/PC01 Plus Postage.
EDRS PRICE
Academic Standards; Advisory Committees; Annotated
DESCRIPTORS
Bibliographies; Career Awareness; Career Exploration; Case
Studies; Change Strategies; Demonstration Programs; Dining
Facilities; *Education Work Relationship; Educational
Change; Educational Cooperation; *Educational Practices;
Educational Resources; Employment Qualifications; Entry
Workers; Experiential Learning; Glossaries; *Hospitality
Occupations; Hotels; Industry; Information Sources;
Innovation; Internet; Job Skills; Job Training; Labor Needs;
Linking Agents; Mentors; National Organizations; National
Standards; Nonprofit Organizations; *Partnerships in
Education; Professional Development; *School Business
Relationship; Secondary Education; Skill Development;
Teacher Improvement; *Vocational Education; Work Experience
Programs; World Wide Web
Colorado (Denver); Georgia (Savannah); *Hospitality
IDENTIFIERS
Education; Job Shadowing; Maryland (Baltimore);
Massachusetts (Somerville); National Employer Leadership
Council; New Mexico
ABSTRACT
This booklet highlights the efforts of four hospitality
employers and one "intermediary" organization connecting workplace
experiences to classroom learning for secondary school students. The
introduction presents a series overview and lists the names, locations, and
featured practice of the employers and organizations. The next sections
examine the hospitality industry, reasons why school-to-careers is an ideal
strategy for addressing hospitality industry skill needs, and how the
employer participation model works with students and teachers. These
employers and intermediaries and their best practices are profiled:
(1)
Holiday Inn (Somerville, Massachusetts), which is introducing students to the
(2) Baltimore Convention Center and 72
workplace through hands-on experience;
local restaurants (Baltimore, Maryland), which give students job shadowing
(3) The Outback Steakhouse (Denver, Colorado), which is
opportunities;
(4) Hyatt Hotel
building a strong foundation in skills through mentoring;
(Savannah, Georgia), which is demonstrating that teachers can be students
too; and (5) The Hospitality Business Alliance and New Mexico, which are
Reproductions supplied by EDRS are the best that can be made
from the original document.
bringing educators together to learn about industry needs and trends. The
(1) an annotated list of eight
following items are also included:
(2) a glossary; and (3) a discussion of steps to
organizations and resources;
build on the National Employer Leadership Council's agenda.
(MN)
Reproductions supplied by EDRS are the best that can be made
from the original document.
r
radices
es
areers
in
ool-to-
c
li
t
PERMISSION TO REPRODUCE
U S DEPARTMENT OF EDUCATION
AND
Improvement
DISSEMINATE THIS
Office of Educational Research and
MATERIAL HAS
ATIONAL RESOURCES INFORMATION
ED
BEEN GRANTED BY
ti
CENTER (ERIC)
as
This document has been reproduced
received from the person or organization
originating it
Minor changes have been made to
improve reproduction quality
TO THE EDUCATIONAL
RESOURCES
this
INFORMATION CENTER
Points of view or opinions stated in
(ERIC)
document do not necessarily represent
official OERI position or policy
Fiaspri-ALn-f_.
NES,
Bt7
Helping,Create
A 1; 1:
Tomorrow's Workforce
=
BEST COPY AVAILABLE
NELC
Helping Create
Tortiorrov, 'c Workforce
National Employer Leadership Council
do National Alliance of Business
1201 New York Avenue, NW
Suite 700
Washington, DC 20005
Phone: (800) 360-NELC
E-mail: nelc @nelc.org
Website: www.nelc.org
NATIONAL
ALLIANCE
OF BUSINESS
AVAIL:ABLE
BEST COPY
National Employer Leadership Council
executives, are committed to
The National Employer
sustaining the significant changes in
Leadership Council is a business
teaching and learning taking place
membership organization
dedicated to expanding and across the country as a result of
enhancing employer involvement in
school-to-careers.
Contact:
school-to-careers. The NELC advocates
and supports school-to-careers
National Employer Leadership
initiatives combining classroom
Council
do National Alliance of Business
courses with real-life learning to
ensure all students meet high
1201 New York Avenue, NW Suite 700
standards and, therefore, are prepared
Washington, DC 20005
for continuing education and the
Phone: (800) 360-NELC
E-mail: [email protected]
cutting-edge jobs of the 21st Century.
Website: www.nelc.org
NELC members, and the NELC
Leadership Board of senior business
Hospitality Business Alliance
the national umbrella organization
The Hospitality Business Alliance
for hospitality school-to-career
(HBA) is an educational
partnership formed by the
activities.
Contact:
National Restaurant Association and
the American Hotel & Motel Hospitality Business Alliance
Association to create a nationwide
250 South Wacker Drive
Suite 1400
system of secondary school hospitality
Chicago, IL 60606-5834
courses linked with mentored worksite
Phone: [phone] x358
experiences. The HBA is comprised of
E-mail: [email protected]
state-driven hospitality partnerships
Website: www.h-b-a.org
throughout the country, and exists as
4
Table of Contents
Introduction
2
The Hospitality Industry
3
Hospitality and School-to-Careers:
4
The Hospitality Business Alliance
Implementing School-to-Careers:
The Employer Participation Model
6
I. Working with Students
6
Career Awareness
7
Company Profile: Holiday Inn,
Somerville, Massachusetts
7
Career Exploration
8
Company Profile: Baltimore Convention
Center and 72 Local Restaurants,
Baltimore, Maryland
8
Career Preparation
8
Company Profile: The Outback Steakhouse,
Denver, Colorado
9
II. Working with Teachers
10
Company Profile: Hyatt Hotel,
Savannah, Georgia
11
Third Party Intermediaries
12
Intermediary Profile: The Hospitality
Business Alliance and New Mexico
12
Next Steps and Resources
14
Glossary of Terms
15
1
5
Introduction
academic achievement levels of all
booklet is part of a series
students and preparing them for
that demonstrates the scope
This
and importance of employer
success in all careers, employers in
different industries can play
involvement in school-to-careers.
unique roles in enhancing
Each booklet in the series
learning for specific students with
examines employer roles in specific
particular interests and aptitudes.
industry sectors. This publication
focuses on the importance of
Together, the activities of all
partnerships between educators and
employers provide opportunities to
connect with all students so they
companies that rely on a skilled
can learn, grow, and ultimately
workforce for the hospitality
take control of their own
industry. It is the result of the
educational and career goals.
NELC's partnership with the
Best Practices in School-to-
Hospitality Business Alliance.
Careers: The Hospitality Industry
Across the country, employers
from all industries are supporting
highlights the efforts of four
hospitality employers and one
school-to-careers as a critical span
"intermediary" organization
of the bridge that prepares
students for future education and
connecting workplace experiences
to classroom learning to help
careers. School-to-careers has
brought together employers,
young people develop skills for
educators, students, and
success. While each employer is
community leaders to build
recognized for a specific activity or
coordinated series of activities that
series of activities, together they
demonstrate the need to create
provide students with a clear
multiple opportunities for young
understanding of the education
people to learn and grow:
and career options available to
1. Holiday Inn, Somerville,
them and the skills and
Massachusetts: Introducing
competencies required for success.
young people to the workplace
While employers are
through a hands-on experience.
committed to improving the core
2
6
4. Hyatt Hotel, Savannah,
2. Baltimore Convention
Center and 72 Local
Georgia: Demonstrating that
Restaurants, Baltimore,
teachers can be students, too.
5. The Hospitality Business
Maryland: Opening up the
Alliance and New Mexico
eyes of students through job
(Intermediary Profile):
shadowing.
3. Outback Steakhouse,
Bringing educators together to
Denver, Colorado: Building
learn about industry needs and
a strong foundation in skills
trends.
through mentoring.
The Hospitality Industry
between 1998 to 2008 will increase
'th a booming economy,
by nearly two million, of which
unemployment at a
approximately 115,000 will be
historic low, and
management positions. While
consumer spending at an all-time
hospitality conjures up traditional
high, it is a fruitful time for the
images of restaurants and hotels, it
hospitality industry. Eating out and
encompasses a wide area: resorts
business and leisure travel are no
and casinos, stadiums and theme
longer viewed as luxuries, and are
parks, cruise lines, and even
now an integral part of people's
national parks.
lives. Because of this shift in
The industry is expanding
lifestyles, the hospitality industry,
rapidly at a time when,
incorporating foodservice, lodging,
paradoxically, the country is
and travel/tourism, employs more
feeling the impact of one of the
people than any other industry in
tightest labor markets in decades.
the United States, and it will
Finding and retaining qualified
continue to grow. The Bureau of
workers is more difficult than ever
Labor Statistics projects that the
before. Hospitality managers rank
number of hospitality industry jobs
3
7
understanding of business
the issues of labor availability and
management, finance,
the skill level of new employees
accounting, human resources,
second only to competition.
customer relations, marketing,
dded to these challenges is
public speaking, food science, and
that the public does not
technology. The emphasis on
ecognize the depth of the
technological knowledge comes at
hospitality industry. Young people,
a time when business is
in particular; perceive hospitality
increasingly becoming automated.
jobs as temporary positions rather
In addition to good work habits, a
than avenues toward successful
positive attitude and "people
careers. In reality, however,
skills," the industry demands
hospitality offers opportunities to
familiarity with computers and
move quickly from entry-level to
the internet, as they play a huge
mid-level and upper management
role in the industry from
opportunities, which often require
restaurant point-of-sale systems to
more sophisticated skills and
online hotel reservations.
postsecondary education. A strong
candidate needs to exhibit an
Hospitality and School-toCareers:
The Hospitality Business Alliance
incorporate paid internships with
-unlike other industries that
on-site mentoring.
have supported school-to-
A unique partnership has
careers (STC) partnerships
ushered in this approach. Pwo
at the local or state level, the
major national hospitality
hospitality industry started with a
organizations, the National
national approach. As an industry,
Restaurant Association and the
it came together to formalize and
American Hotel & Motel
coordinate a single STC initiative
Association, formed the Hospitality
that would develop high
Business Alliance (HBA) in 1996.
standards, provide industry-
The HBA was charged with
approved curricula, and
4
8
providing high school students an exploration, and career preparation
introduction to hospitality
three key STC activity
activities
management careers through two
areas suggested by the NELC.
programs: Pro Start( (for
HBA's goal is to establish STC
foodservice) and the Lodging activities in all fifty states and
build hospitality's reputation as an
Management Program. To reach
as many employers and students as
"industry of choice" for careers.
Preliminary data suggests that HBA
possible, HBA, through a network
is succeeding in building a strong
of state-level partnerships, acts as
cadre of future leaders for their
the single point of contact.
industry; the majority of students
By the year 2000, 30 states
engaged in the industry's STC
(including Washington, DC) were
initiative go directly to
actively involved in delivering the
postsecondary culinary or
two programs. More than 16,000
hospitality schools. Still others go
secondary school students are
enrolled, with nearly 1,500
right to work, either at the business
where they interned or elsewhere
employers participating. Together,
in the industry.
HBA and its business members
provide career awareness, career
5
9