ERIC ED426263: BJC Health Systems. Improving Department Documentation. Better Documentation Writing.

70 Pages·1996·1.1 MB·English

by  ERIC

DOCUMENT RESUME
CE 077 947
ED 426 263
BJC Health Systems. Improving Department Documentation.
TITLE
Better Documentation Writing.
INSTITUTION Saint Louis Community Coll., MO.
Office of Vocational and Adult Education (ED), Washington,
SPONS AGENCY
DC. National Workplace Literacy Program.
PUB DATE
1996-00-00
NOTE
74p.
PUB TYPE
Classroom
Guides
Teacher (052)
EDRS PRICE
MF01/PC03 Plus Postage.
Adult Education; Adult Literacy; Business Correspondence;
DESCRIPTORS
Check Lists; Demonstration Programs; *Documentation; *Health
Personnel; *Literacy Education; Program Effectiveness;
Records (Forms); Self Evaluation (Individuals); *Technical
Writing; *Workplace Literacy
ABSTRACT
This document consists of two publications that were
developed to help employees of a health system's department of food and
nutrition improve their department's documentation. Included in the first
publication, "Improving Department Documentation," are the following: a
self-assessment designed to help employees rate their skills in completing
department documentation and training employees, a handout explaining three
learning strategies (organizing, skimming, note taking), and the following
sample forms used at the health center: record of corrective action;
performance appraisal; employer report of a work-related injury, illness, or
exposure and accompanying supervisor's accident investigation form; and
monthly quality improvement report. The second publication, "Better
Documentation Writing," contains the following: brief self-assessment
designed to help employees rate their skills in completing the health
system's substandard performance and performance appraisal forms; copies of
the substandard performance and performance appraisal forms; checklist for
evaluating writing; and guidelines for business writing.
(MN)
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Reproductions supplied by EDRS are the best that can be made
from the original document.
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BJC Health Systems
Improving Department
Documentation
Better Documentation
Writing
U.S. DEPARTMENT
OF EDUCATION
Office of Educational
Research and Improvement
EDUCATIONAL RESOURCES
INFORMATION
CENTER (ERIC)
1;i:document
has been reproduced
as
received from the
person or organization
originating it.
O Minor changes
have been made
to
improve reproduction
quality
Points of view
or opinions stated in
this
document do not
necessarily represent
official OERI position
or policy
ru
St.Louis Community
College
In.q
BEST COPY AVALASLE
Community Development Division
St.Louis Community
laq
College
Improving
Department
Documentation
BJC Health System
Department of Food and Nutrition
St. Louis, MO
NEW PARADIGM
o%!
I:FFEcrivE
WORKFORCE SKILLS
Self-Assessment
BJC Health System, Department of Food and Nutrition Improving Department Documentation
Self-AssessmentOverall Rating
Employee:
Date:
Evaluator:
Please rate yourself on a scale of 1-10 for each aspect below.
Below Average
Above Average
Average
2
4
7
9
6
3
10
5 8
1
When completing
I leave portions blank;
I complete all sections
I complete sections
the Corrective Action
neatly and thoroughly;
cannot state problem; adequately; state action
Form
lack data to complete plan; lack some data.
state action plan clearly
the form.
and concisely; set progress
meetings; have all the
necessary data.
Comments:
Average
Above Average
Below Average
i
4
2
6 7 10
9
8
3 5
1
When completing
I complete sections
I leave portions blank;
I complete all sections
cannot state problem; adequately; state action
the Performance
neatly and thoroughly;
Appraisal Form
plan; lack some data.
lack data to complete state action plan clearly
and concisely; give
the form.
constructive criticism;
have all the necessary
data.
Comments:
Average
Above Average
Below Average
4
10
2
6 9
7
8
3 5
1
I
I complete sections
When completing
I complete all sections
I leave portions blank;
the Injury Report
adequately; state details
neatly and thoroughly;
cannot state problem;
Form
of injury sufficiently;
lack data to complete
state action plan clearly
and concisely; state details
lack some data.
the form.
of injury clearly and
concisely; have all the
necessary data.
Comments:
AVAILABLE
BEST COPY
St. Louis Community College
PARADIGM
NEW
g
ti
Self-Assessment
BJC Health System, Department of Food and Nutrition Improving Department Documentation
Self-AssessmentOverall Rating (continued)
Employee:
Date:
Below Average
Above Average
Average
2
4
6 7
9 10
8
3 5
1
When completing
I leave portions blank;
I complete sections
I complete all sections
the Monthly Quality
cannot state problem;
neatly and thoroughly;
adequately; state action
Report
lack data to complete
state action plan clearly
plan; lack some data.
the form.
and concisely; set progress
meetings; have all the
necessary data.
Comments:
Average
Above Average
Below Average
6
2
4 7
9 10
3 5
8
1
I plan but don't use
I don't plan; don't use
When training
I plan; set time for training;
employees in my
training materials; do the
consistently; coach on an
coach on an ongoing basis;
department
job instead of coaching;
inconsistent basis; use use training materials;
am not comfortable
some training materials;
ask for feedback and
training; don't ask for ask for feedback, but don't
incorporate ideas.
feedback.
incorporate ideas.
Comments:
St. Louis Community College
PARADIGM
NEW
Copyright 0 1996 by Workplace Literacy Services Center, St. Louis Community College
The contents of this publication were developed under a grant from the Department of
Education. However, those contents do not necessarily represent the policy of the
Department of Education, and you should not assume endorsement by the Federal
Government.
Table of Contents
BJC Health System, Department of Food and NutritionImproving Department Documentation
Organization
Table of Contents
Process Tools
Food and Nutrition Department Documentation
Record of Corrective Action
1.
Performance AppraisalForm A
2.
Employee Report of a Work Related Injury, Illness or Exposure
3.
Supervisor's Accident Investigation Form
Monthly Quality Improvement Report
4.
NEW PARADIGM
St. Louis Community College
Process Tools
BJC Health System, Department of Food and NutritionImproving Department Documentation
Tools for Learning
Process Tools
Use the process tools to help you learn the content.
Learning Strategies
1. Organization
Manage your documents, duties, ideas, and time.
Organization
2. Skim
Read information quickly to get the main idea.
a
Text Skimming
Look for words that are bold, in italics, or underlined.
Read the first and last sentences in each paragraph.
Graphic Skimming (charts, tables, etc.)
Skim
Look for titles, keys, legends, and other blocks of
information in columns, rows, and corners.
3. Note Taking
Identify your study strengths and develop a system that works
for you (i.e., use highlighters, abbreviations, shorthand,
outlines, etc.)
Note Taking
NEW PARADIGM
St. Louis Community College
Record of Corrective Action
BJC Health System, Department of Food and Nutritionimproving Department Documentation
Skim
BARNES-JEWISH HOSPITAL
EMPLOYEE NAME
BJC
HEATH SYSTEM5m
EMPLOYEE NUMBER
RECORD OF CORRECTIVE ACTION
JOB TITLE
(USE BACK OF FORM OR ATTACHMENTS FOR ADDMONAL COMMENTS.)
DEPARTMENT
PERFORMANCE PROBLEmS OR INFRACTION OF POLICIES:
EXPEL. IED STANDARDS OF PERFORMANCE
DATE OF OCCURRENCE:
ACTUAL PERFORMANCE:
ACTION PLAN/TIMEFRAMES FOR CHANGE:
,
1
CONSEQUENCES OF NOT ACHIEVING ACTION PLAN:
IMPACT ON WORK GROUP/ORGANIZATION (CUSTOMER SATISFACTION, ETc.):
TYPE OF CORRECTIVE ACTION:
El
0 1ST WRITTEN NOTICE
0 DECISION MAKING LEAVE
DATE
DISCHARGE
0 2ND WRITTEN NOTICE
EAP AppT
(EAP VISIT REQUIRED)
WE HAVE DISCUSSED THE ABOVE CORRECTIVE ACTION:
MANAGEMENT TITLE
MANAGEMENT SIGNATURE
EMPLOYEE SIGNATURE
DATE
DATE
NEW PARADIGM
St. Louis Community College
Record of Corrective Action
BJC Health System, Department of Food and NutritionImproving
Department Documentation
Skim
ADDITIONAL INFORMATION OR COMMENTS:
FOLLOW UP DISCUSSION REGARDING PROGRESS TOWARD ACHIEVING ACTION PLAN:
INITIALS
DISCUSSION
DATE
-
_
_
-
_
_
Copy Distribution:
Photocopy - Department
Photocopy - Employee
Original - Human Resources
C.V3--- NEW PARADIGM
1M
ft.,
St. Louis Community College
1 0