ERIC ED422972: MSU Libraries Student Employee Handbook.

221 Pages·1998·5.1 MB·English

by  ERIC

DOCUMENT RESUME
IR 057 174
ED 422 972
Delgado, LaDonne; Breland, June, Ed.; Turner, Susanna, Ed.
AUTHOR
MSU Libraries Student Employee Handbook.
TITLE
Mississippi State Univ., Mississippi State. University
INSTITUTION
Libraries.
1998-00-00
PUB DATE-
223p.; Color charts/graphics and pages printed on colored
NOTE
paper may not reproduce clearly.
-- Reference Materials
PUB TYPE Guides - Non-Classroom (055)
General (130)
EDRS PRICE MF01/PC09 Plus Postage.
*Academic Libraries; Classification; Guidelines; Higher
DESCRIPTORS
Education; Library Personnel; *Library Policy; *Library
Services; Library Technical Processes; Reference Services;
*Student Employment; User Needs (Information); *Work Study
Programs
*Mississippi State University
IDENTIFIERS
ABSTRACT
This manual was designed to give student employees of the
Mitchell Memorial Library at Mississippi State University an understanding of
what to expect from faculty and staff, and what is expected of all student
employees of the Library. In general, the manual is aimed at helping student
employees: develop a philosophy of service and promote a friendly
service-oriented attitude; fulfill all designed tasks; become aware of the
nature of the library patron's needs; make clear the student employee's
limitations in assisting patrons; ensure that library patrons receive
adequate aasistance; and increase the student employee's own knowledge about
the library and the resources available in the support of their own library
"Dean's Letter
needs. The manual is divided into 16 sections including:
(1)
"Mission Statement";
of Welcome"; "Vision Statement";
(4)
(2) (3)
"General Information";
"Brief History of the Library";
"Philosophy";
(6)
(5)
"Expectations";
"Getting the Job...and Keeping It";
"Conduct";
(8) (9)
(7)
(11) "Library Procedures";
(10) "Work Etiquette and Protocol";
(12)
"How to Locate
"Materials' Classification and Shelving Systems";
(13)
(14) "Electronic Databases"; (15) "Library Organization"; and
Materials";
(16) "Glossary of Common Library Terms and Abbreviations." (Contains an index
and selected forms.)
(AEF)
********************************************************************************
Reproductions supplied by EDRS are the best that can be made
from the original document.
********************************************************************************
MSU Libraries
Student Employee
Handbook
Compiled and Written by
La Donne Delgado
Coordinator of Government Documents
and Microforms
U.S. DEPARTMENT OF EDUCATION
Mitchell Memorial Library
Office of Educational Research and Improvement
EDUCATIONAL RESOURCES INFORMATION
"PERMISSION TO REPRODUCE THIS
CENTER (ERIC)
MATERIAL HAS BEEN GRANTED BY
o This document has been reproduced
as
received from the person or organization
originating it.
L. Delgado
0 Minor changes have been made
to
improve reproduction quality.
Points of view or opinions stated in this
document do not necessarily represent
official OERI position or policy.
TO THE EDUCATIONAL RESOURCES
Edited by
INFORMATION CENTER (ERIC)."
Susanna Turner
June Breland
Collection Development Officer Associate Dean for Public Services
Mitchell Memorial Library Mitchell Memorial Library
1998
Mississippi State University
Mississippi State MS 39762
MSU Libraries Student Employee Handbook, page ii
Why You are Reading This Manual
This manual has been prepared to give you and understanding of what you can expect
from us as faculty and staff, and what we, in turn, expect of ALL student employees in the
Library. Since this manual cannot cover in detail the specific jobs you may find yourself
performing, each area will have additional standards and guidelines to complement what
is detailed in this manual. In general this manual should help you to:
develop a philosophy of service and promote a friendly service-oriented attitude
1.
fulfill all designated tasks
2.
become aware of the nature of the library patron's needs
3.
make clear the student employee's limitations in assisting patrons
4.
ensure that library patrons receive adequate assistance
5.
increase the student employee's own knowledge about the library and the
6.
resources available in the support of their own library needs.
Mississippi State University does not discriminate on the basis of race, color, religion,
national origin, sex, age, handicap, or Vietnam-era veteran status.
3
MSU Libraries Student Employee Handbook, page iii
Student's Name
Date
Table of Contents
Each student worker should have his/her own copy of this Table of Contents and
AFTER completely reading, understanding and knowing how to do the procedures
discussed -- THEN and ONLY THEN
check off and date each item.
Dean's Letter of Welcome
I.
1
Vision Statement
2
II.
Mission Statement
Ill.
2
Philosophy
IV.
3
Brief History of the Library
V.
3
General Information
4
VI.
How You Benefit from Working in the Library
A.
4
Student Employee Positive Characteristics
4
B.
Fringe Benefits
4
C.
Flexible Work Hours (in some areas)
(1)
4
Improved Personal Research Skills
(2)
5
Improved Interpersonal Skills
(3)
5
Possible First-Time Job Opportunity
(4)
5
Photocopying Privilege
(5)
5
Microcopying Privilege
(6)
5
Overdue Materials
Fine Waiver
(7)
6
Library Student Break Room Use When Off Duty
(8)
6
Personal Use of Office Equipment When Off Duty
(9)
and with Permission of Supervisor
6
(10) First Chance to Check Out New Materials
6
(11) Mail Personal Letters With Proper Postage Affixed
6
4
MSU Libraries Student Employee Handbook, page iv
"Getting the Job...And Keeping It"
VII.
7
Positions Available
7
A.
College Work Study Students
7
(1)
Regular Payroll Students
(2)
7
College Work Study Graduate Research Assistants
(3)
7
8, 15-20
Student Job Description
B.
Employment Paperwork
8
C.
I-Nine: Employment Eligibility Verification Form
(1)
8
Tax Forms
(2)
8
MSU Employment Action Form
(3)
9
Graduate Assistantship Letter
(4)
9, 21
9, 22
Emergency Contact Form
(5)
Student Profile Sheet
9, 23
(6)
9, 24
Student Employment Contract
(7)
Student Class and Work Schedule
10, 25
(8)
Time Sheets
10, 26
(9)
(10) Pay Periods
11
(11) Name Tags
11
(12) Schedule Change Slips
11, 27
(13) Departmental Transfers
11
(14) Deviations from Normal Work Schedules
12
Exam Week
(a)
12
Holidays
(b)
12
Intersession
(c)
12
Summer
(d)
12
Mandatory Library Orientation Session
13
D.
Evaluations
13
E.
Grounds for Dismissal
13
F.
MSU Libraries Student Employee Handbook, page v
VIII. Expectations
30
30
Dependability
A.
Promptness
30
B.
30
Absenteeism
C.
Teamwork / Cooperation
31
D.
Courtesy and Friendliness
32
E.
Positive Attitude
32
F.
Initiative
32
G.
Judgement
33
H.
Quality and Quantity
33
I.
Leadership 34
J.
34
Potential
K.
Conduct
35
IX.
35
Food and Drink
A.
Smoking / Use of Tobacco Products
35
B.
35
Drug Use
C.
35
Sexual Harassment
D.
Job Attire
36
E.
36
Groom ing
F.
36
Studying
G.
Telephone for Personal Use
36
H.
Visitors / Friends
36
I.
Visiting Your Work Area When Off Duty
36
J.
37
Breaks
K.
37
Music
L.
Office Radios
37
(1)
Walkman Radio/Cassette Players
(2) 38
Voice Level
38
M.
Personal Articles
38
N.
6
MSU Libraries Student Employee Handbook, page vi
39
Work Etiquette and Protocol
X.
39
Person to Person
A.
Supervisor
With
39
(1)
39
Addressing Supervisor
(a)
39
With Fellow Student Employees
(2)
39
Other Library Faculty and Staff
With
(3)
With
Patrons
40
(4)
Telephone
40
Etiquette
B.
Library Telephone Calls
40
(1)
Answer Immediately
40
(a)
# 0
40
Call Pickup
(b)
Identify the Area / Department
(c)
41
Take a Message
(d)
41
Message Memo Pad
42
[1]
Deliver Message
42
(e)
Transfer Calls
42
(f)
Telephone Numbers
Library 43
(2)
Library Recording: 325-3060
(a) 43
Library Hours: 325-8760
43
(b)
Your Department's Number
43
(c)
Campus Police. 325-2121
43
(d)
List of Library Personnel and Department Numbers 44
(e)
Telephone Techniques for the Office
46
(3)
Telephone Tips
47
(4)
Telephone Skills on the Job: Courtesy Pays
48
(5)
Clarifying a Patron's Request (The Reference Interview)
49
C.
.
. .
When to Ask Someone Else
50
D.
Confidentiality
51
E.
Problem Patrons
51
F.
The "I've Been Wronged" Patron
(1)
51
The "Suspicious" Character
52
(2)
52-54
Care and Handling of Library Materials
G.
7
MSU Libraries Student Employee Handbook, page vii
Library Procedures
55
XI.
Hours of Business
55
A.
Reference Librarian Available
56
(1)
Interlibrary Loan / Document Delivery Services
56
(2)
Special Collections
56
(3)
Technical Services
57
(4)
Computer Commons
57
(5)
Branch Libraries
(6)
57
Exam Week
(7)
58
Holiday Hours
(8) 58
59
and Closing the Library
Opening
B.
59
Opening Your Department
(1)
Closing Your Department
60
(2)
Week Nights and Weekend Responsibilities 60
(3)
Safety -- Security
Bully Patrol
(4)
61
Circulation
Policies
C.
61
Book Loan Periods
(1)
61
Journal Loan Periods
(2)
61
Media Loan Periods
(3)
61
Government Documents Loan Periods
(4)
61
Reference
62
(5)
Microforms, Special Collections, University
(6)
Archives, and Current Journals
62
Renewals
(7)
62
Fines
(8)
62
Lost Materials
62
(9)
Damaged Materials
(10)
63
Library Reciprocal Borrowing Agreement
63
(11)
Machines
Copy
63
D.
Photocopiers
63
(1)
Copy Center
64
(2)
64
Photocopier at Circulation
(3)
Photocopier in Dean's Suite
64
(4)
Microform Reader/Printers
64
(5)
FAX Machines
65
(6)
8
MSU Libraries Student Employee Handbook, page viii
65
Money Mate
E.
Student ID
65
(1)
Purchased Debit Copy Card
65
(2)
Office / Department / Ready Reference Desk Computers
66
F.
General Rules
66
(1)
Computers - How to Use
67
(2)
who to notify
Computer Problems
67
(3)
Printers How to Use
67
(4)
68
Printer Problems -- who to notify
(5)
68
Statistics
G.
Entering / Exiting Building
68
H.
68
Keys
I.
69
Supply Requests / Procedure
J.
69
Recycling
K.
Lost and Found 69
L.
Electronic Security System
70
M.
Responding to Questions 70
(1)
Responding to Security Alarms 70
(2)
Patrons With Disabilities Policy
72
N.
0.
Intellectual Freedom Policy and Right to Privacy Statement
73
. .
.
74-88
Emergency Procedures
P.
Accidents on the Job
89
Q.
Worker's Compensation
89
(1)
First Aid Kits
89
(2)
Materials' Classification and Shelving Systems
90
XII.
Library of Congress Classification System
90
A.
LCEasy 2.0
90
(1)
91-93
LC Outline
(2)
90,
How to Read LC Call Numbers
90, 94
(3)
Superintendent of Documents Classification System
95
B.
SuDoc Outline
95
(1)
How to Read SuDoc Call Numbers
(2) 96
9
MSU Libraries Student Employee Handbook, page ix
Alphabetical
97-101
C.
Numerical
101
D.
Reference
102
E.
Microforms
102
F.
Juvenile
102
G.
Oversized
102
H.
Theses and Dissertations
102
I.
to Locate Materials
How
XIII.
103
How to Locate Books
A.
103
How to Locate the Newest Books
104
B.
On Order Books
104
(1)
Order Received Books
(2)
104
104
New Books Bookshelf
(3)
How to Translate "See Your Librarian for Assistance" Messages
105
C.
How to Locate Journals and Newspapers
106
D.
How to Locate Media
107
E.
How to Locate Government Documents
108
F.
How to Locate Journal Articles
109
G.
How to Locate Web Sites
109
H.
110
How to Locate Electronic Journals
I.
Via Galaxy
(1)
110
Via the Internet
110
(2)
Via MSU Library Reference Homepage
(a)
110
Via Netscape Search Engines
(b)
110
XIV. Electronic Databases
111
Galaxy
A.
111
Magnolia Consortium
112
B.
112
EBSCOHost
(1)
FirstSearch
112
(2)
CD-ROM Network 113
C.
ERL Databases
113
D.
113
Netscape
E.
113
Library Web Address
(1)
Electronic Resources Guide
114-118
F.
1 0