ERIC ED392485: Strategic Business Plan for Economic Development Contract Services, July 1995-June 1997.

55 Pages·1995·1.4 MB·English

by  ERIC

DOCUMENT RESUME
JC 960 146
ED 392 485
Strategic Business Plan for Economic Development
TITLE
Contract Services, July 1995-June 1997.
Fox Valley Technical Coll., Appleton, WI.
INSTITUTION
PUB DATE
95
58p.
NOTE
Descriptive (141)
Reports
PUB TYPE
MF01/PC03 Plus Postage.
EDRS PRICE
*College Planning; Delivery Systems; Employment
DESCRIPTORS
Opportunities; *Job Training; *Labor Force
Development; Partnerships in Education; *Program
Improvement; *School Business Relationship; Technical
Education; Technical Institutes; Two Year Colleges
*Contract Training; *Fox Valley Technical College
IDENTIFIERS
WI
ABSTRACT
This plan describes the contract training and
technical assistance services provided by Wisconsin's Fox Valley
Technical College (FVTC) to area employers, focusing on the status of
the services and ways to improve delivery for the July 1995 to June
1997 period. Following an executive summary, the second section
focuses on contract services provided, reviewing types of contract
services, training and technical assistance topics available to
clients, related services, areas of potential expansion, and
procedures for dealing with competitive service providers in the
district. Section III highlights the markets to be served, presenting
business, industry, and government data by district and county, while
section IV reviews the status of the FVTC program from 1990-91 to
1994-95, highlighting the number of employers served, number of
employees trained, revenue generated, and strengths and
opportunities. The next section provides projections for contract
services for 1994-95 through 1996-97, focusing on projected revenue,
state aid from enrollment, employers served, and employees trained.
The final sections review FTVC marketing and operational objectives
and provide a list targeted client accounts. Appendixes include the
FTVC model for delivery of economic development contract services,
results from a small business survey conducted in fall 1992, results
from a May 1993 training needs assess.nent, materials from a 1991
action plan for building a world class work force, and lists of
private educational service and training providers and economic
development organizations. (TGI)
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*
Reproductions supplied by EDRS are the best that can be made
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141='...7z
.
U S DEPARTMENT OF EDUCATION
Office of Educational Research and improvement
EDUCATIONAL RESOURCES INFORMATION
XCENTER (ERIC)
his document has been reproduced as
eceived from the person or organization
originating it
Minor changes have been made to
improve reproduction quality
Strategic Business Plan
Points of view or opinions stated in this
documeni do not necessarily represent
for
official OERI position or policy.
Economic Development Contract Services
July 1995June 1997
-PERMISSION TO REPRODUCE THIS
MATERIAL HAS BEEN GRANTED BY
Sul/alley
May
S .
Technical
COLLEGE
TO THE EDUCATIONAL RESOURCES
tr.
INFORMATION CENTER (ERIC)."
Knowledge That Works
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President's Endorsement
An important segment of the Wisconsin
Technical College System's statutory
mission is "to foster economic develop-
ment by providing on-site training and
technical assistance to business, industry
and labor." Fox Valley Technical College is proud to
employers in
serve as an educational resource to
addressing their workforce training and technical
assistance needs. Human resource development has
advantage of
never been as critical to the competitive
stands ready to
our industries as it is today, and FVTC
help build and maintain an effective workforce.
7v/oeihe
President
Fox Valley Technical College
Board of Mrustees
Barbara Berme!, Chairperson
Richard Loescher, Vice Chairperson
Jeffrey Meulemans, Treasurer
Dolores Yankoski, Secretary
Donald Carlson
Patricia Ann Janke
Norma Knollenberg
Robert Lyle
Jerald Schoenike
page I
Executive Advisory Council on Economic Development
Mr. Dale Schumacher
Mr. Robert Hartsock
Mr. Terry Bergman
Chief Executive Officer
President and Cnief Executive
Sales Manager
Appleton Papers, Inc.
Wisconsin Electric Power Company
Officer
Badger Northland, Inc.
Mr. Bud Simpson
Mr. Tony Busch
Chairman of the Board
Mr. Robert Lemke
Vice President
Marion Body Works
President
F & M Bank-Appleton
Valmet-Appleton
Mr. Ron Van De Hey
Ms. Joyce Bytof
County Executive
Mr. Robert Lyle
President
Outagamie County
Vice President &
Co !dwell Banker
Corporate Actuary
Temmer-Bytof, Inc.
Mr. Bill Welch
AAL
Executive Director
Mr. Richard Calder
FVTC Board Trustee
Fox Cities Chamber of
President
Commerce St Industry
Mr. James E. Milslagle
Northwestern Colorgraphics, Inc.
Vice PresidentHuman
Ms. De De Yankoski
Mr. Donald Carlson
Resources
Owner/Operator
Vice PresidentHuman
Fox River Paper Company
Special Touch, Inc.
Resources
FVTC Board Trustee
Mr. Douglas Pearson
Oshkosh B'Gosh
Fvrc Board Trustee
Executive Director
Chamco
Ms. Linda Evenson
Mr. John Rankin
President
Chief Executive Officer
NORWEST BANK,
La Salle Clinic
WISCONSIN NA.
4
Page 2
TABLE OF CONTENTS
5
Executive Summary
I.
6
Contract Services
II.
6
A. Types of Contract Services
6
B. Customer Focus
6
C. Guarantee for Contracted Services
7
D. Training and Technical Assistance Topics
8
E. Related Services
9
F. Potential Expansion of Services/Topics
9
and Training?
G. Needs AssessmentIs There a Need for Workplace Education
10
In-District
H. Procedures to Deal with Competitive Service Providers
11
Markets to be Served
III.
11
FVTC District Service Area
A. Geographical
11
B. Business/Industry/Government in the FVTC District
12
C. Types of Business in the FVTC District
12
D. Types of Business in the FVTC District (By County)
13
IV. Current Situation
13
A. Number of Employers Served
13
B. District Employers Served by County
14
C. Number of Employees Trained
14
D. Economic Contract Revenue
15
E. Strengths and Opportunities
17
Contract Services Projections
V.
17
A. Revenue
17
B. State Aid from Enrollment
18
C. Employers Served
18
D. Empinyees Trained
19
Marketing and Operational Objectives
VI.
21
VII. Targeted Client Accounts
29
Appendices
29
Services
Appendix A FVTC's Model for Delivery of Economic Development Contract
29
A. Introduction
30
B. Staffing and Organization
34
C. Business/Industry Training Centers
36
Services
D. Table of OrganizationEconomic Development Contract
37
E. Indicators of Economic Development Contracting Success
II
Page 3
38
Appendix BFVTC Small Business Survey
Appendix CTraining Needs AssessmentExecutive Summary
41
45
Appendix DAction Plan for Building a World Class Work Force
48
Appendix EPrivate Educational Service/Training Providers in Northeast Wisconsin
50
Appendix FEconomic Development Organizations
Economic Development Contract Services
Fox Valley Technical Colleges role in regional economic development is to provide contracted training, customized
instruction and technical assistance to meet the work force development needs of business, industry, and governmental
entities.
6
me 4
I. EXECUTIVE SUMMARY
provided contract services to about 500 of the
A key component of Fox Valley Technical
10,475 businesses in the District via contracted
College's statutory mission is "to foster
training, or about 5%. Less than one percent
economic development by providing on-site
(81) of the total businesses in the District have
training and technical assistance to business,
250 or more employees; 1,491 (14%) have 20-
industry and labor." The College made a
250 employees; and 8,903 (85%) employ less
commitment to the employers of its District in
than 20 workers. The potential needs to be
1982 by establishing an economic development
met by the College's services are vast and
initiative focused on the delivery of contracted
growing.
training and technical assistance.
This Strategic Business Plan focuses on ways
The College's delivery of training and technical
to improve the delivery of contracted training
assistance services has grown dramatically over
and technical assistance through the objectives
the past thirteen years. In 1994-95, the college
outlined below:
contracted with just over 900 employers to
train 21,000 employees, generating $4.5
million in gross revenue. The 1995-96 projec-
Key Objectives
tions call for a similar level of service. Addi-
Strengthen the marketing and sales focus
tionally a $4.5 million contract with the
to increase the total number of District
Department of Justice (D0J) for training and
clients contracting with the College by
technical assistance is being delivered by the
at least 35 new customers at year end
College's Police Science instructional area
1996-97, with emphasis on Outagamie
between 1993 and 1996. A second major
and Winnebago Counties.
contract in the amount of $750,000 will be
delivered to the DOJ from 1995 to 1997.
Improve service delivery to small busi-
nesses through seminars and workshops
Through its economic development initiative,
delivered as multiple-recipient contracts.
the College is committed to:
1995-96 will serve as a pilot year and a
benchmark of service delivery.
Developing and maintaining strong
partnerships with business, industry,
Intensify economic development network-
government and other educational institu-
ing, both within the District and statewide,
tions which provide mutual benefits.
to broaden the options for service that can
be offered to clients.
Serving clients using needs-based strate-
gies, providing flexibility in the
Improve the College's internal processes
customization of training and technical
and staffing capacity to support growth in
assistance, and delivering services in the
economic development contracting and
workplace or at campus facilities.
service delivery to clients.
Providing quality service.
The College's service area, or District, encom-
growing five
passes an economically vital and
county region comprised of Calumet,
Outagamie, Winnebago, Waupaca and
Waushara Counties. In 1994-95, the College
t
II. CONTRACT SERVICES
Customer Focus
Types of Contract Services
Working with business and government
Contracts under s. 38.14 (3), Wisconsin Stats.,
are service agreements limited to the types of
clients, FVTC:
activities outlined below:
Provides needs assessment services to
assist in analyzing training needs.
Customized InstructionAny contract
intended to provide instruction resulting
Develops curriculum and provides instruc-
in the submission of student records to the
tional services that meet client needs:
state office. All instruction must be done
under state office approved course num-
Tailors the content to focus on cliznt's
bers.
unique situation.
Technical AssistanceNon-instructional
Uses the latest in technology to ensure
activities (noncredit generating) which
that the training is state-of-the-art.
help a service recipient accomplish an
organizational purpose, goal or mission.
Provides training when and where the
Examples involve, but are not limited to
client wants itat their site, in District
the following:
facilities or another location of their
choice.
Employee assessment and testing
Technical advising
Endeavors to make the trainiog or techni-
cal assistance as cost effective as possible.
Curriculum development
Material testing
Evaluates the training services provided to
Media set up or production
make sure that client objectives have been
met.
Fiscal and Management ServicesCon-
tract activities of a fiscal or management
nature which are not intended to result in
the service recipient acquiring the skills
necessary to conduct these activities in the
future. Examples are bookkeeping,
accounting and data processing. Such
services cannot be provided to business/
industry or provided out-of-state.
Guarantee for Contracted Services
"Fox Valley Technical College believes the client deserves assurance of quality in contracted
services provided. Therefore, we offer a simple guaranteeIf our services do not meet client
requirements as agreed upon in the contract, the client is entitled to have the service redone
at no charge. Client satisfaction is our only goal!"
page 6
Graphic Communications
Training and Technical Assistance
Electronic Pre-Press/Desktop Publishing
Topics
Flexographic Printing
Specialized curriculum and consultant services
Lithographic Printing
needs.
can be tailored to meet specific
The following is a partial listing of the training
Human Resource Issues
and technical assistance topics available
Fair Employment Practices
through the college:
Sexual Harassment
Accounting and Finance
Workplace Diversity
Accounting Systems
Management
Banking/Financial Services
American Management Association
Administrative Office Skills
Certificate
Insurance Services
Records Management
Small Business/Entrepreneurship
Secretarial/Office Procedures
Supervisory Skills
Agriculture
Zenger-Miller Programs
Agribusiness
Manufacturing/Technical
Basic Workplace Skills
Blueprint Reading
English/Grammar/Writing
CNC Programming
English as a Second Language (ESL)
Computer-Aided Manufacturing (CAM)
GED/HSED
Computer-Assisted Design (CAD)
Math
(metrics, measurements, technical, business)
Computer-Integrated Manufacturing
Reading
(technical, study skills)
(CIM)
Electromechanical Systems
Communication
Electronics
Foreign Languages
Fluid Power
Oral/Interpersonal Communication
Geometric Dimensioning and
Skills
Tolerancing
Public Speaking
ISO 9000
Report/Business/Technical Writing
Machine Tool
Computer
Metal Fabrication
Pulp and Papir Technology
AS/400
Statistical Process Control (SPC)
Data Communications/LANs
Microsoft® Windowsn'
Welding and Weld Certification
Personal Computer Applications
Marketing/Sales
Programming
Consultative Selling
Telecommunications
Hospitality Management
Page 7
Wo9d Technology
Marketing
Telemarketing
Moulder Operator (Weinig Unimat®)
Profile Knife Grinding
Medical/Human Services
Property Claims Adjustment
Child Care and Development
SmartCame
Emergency Medical Services
Timberline® Estimating Software
Nursing Education
Related Services
Public Safety
Fire Protection
Training Needs Assessment
Police Science
FVTC professinnal staff facilitate training
Security and Loss Prevention
needs assessments to identify the areas
which require special emphasis. As part
Quality Improvement
in
of the training needs assessment, job and
Conflict Resolution
task analysis can be incorporated to:
Consensus Building
develop skill training programs
Customer Service
implement cross training
Facilitation
create or redefine job descriptions
Leadership
identify entry-level competencies
Managing and Improving Processes
streamline job classifications
Quality Awareness/Orientation
The training needs assessment process
defines the existing competencies in the
Team Effectiveness
organization and assists in identifying
Safety/Health
those specific skills needed to attain the
Confined Spaces Entry
organization's goals.
Confined Spaces Rescue
Human Resource Assessment
Electrical Safety-Related Work Prac-
A growing number of employers in
tices
business, industry and government are
Fire Safety First Responder/CPR
interested in selecting the right evaluation
HazMat (awareness, identification, operations)
package for personnel decision-making
Hearing Conservation
needs. Fox Valley Technical College can
Lockout/ragout
develop an appropriate employee testing
program to assist employers in selecting
Sanitation and Safety
the best candidate for the job or identify-
Transportation
ing needs of current employees. Human
Resource Assessment provides cost-
Auto Collision Repair
effective assessment tools to address
Auto Mechanics
areas such as basic skills, aptitude,
Aviation
ability, proficiency, leadership, academic
Decision Driving
achievement and fine motor skills.
Diesel Mechanics
Industrial Forklift Certification
Truck Driving