ERIC ED368259: Managing Information Technology as a Catalyst of Change. Proceedings of the CAUSE Annual Conference (San Diego, California, December 7-10, 1993).

647 Pages·1994·11.6 MB·English

by  ERIC

DOCUMENT RESUME
ED 368 259
HE 027 275
Managing Information Technology as a Catalyst of
TITLE
Change. Proceedings of the CAUSE Annual Conference
(San Diego, California, December 7-10, 1993).
INSTITUTION
CAUSE, Boulder, Colo.
REPORT NO
ISSN-1043-7290
PUB DATE
94
646p.; For the individual papers in each track, see
NOTE
HE 027 276-281.
AVAILABLE FROM
CAUSE Exchange Library, 4840 Pearl East Circle, Suite
302E, Boulder, CO 80303 (individual papers available
to CAUSE members at cost of reproduction).
PUB TYPE
Conference Proceedings (021)
Collected Works
EDRS PRICE
MF03/PC26 Plus Postage.
DESCRIPTORS *Educational Change; Educational Technology; Higher
Education; Information Dissemination; *Information
Management; *Information Networks; Information
Processing; Information Systems; *Information
Technology; Information Transfer; Institutional
Mission; Leadership; *Organizational Effectiveness;
*Quality Control
*CAUSE National Conference
IDENTIFIERS
ABSTRACT
This document presents the proceedings of a
conference on managing and using information technology to implement
change in higher education. SiA tracks, with eight papers in each
(1) leadership challenges for managers
track, address the themes of:
of information technology during times of change; (2) leveraging
people with technology, to make people and organizations more
effective; (3) the impact of quality, especially the use of Total
(4) managing in a client/server environment, to
Quality Management;
minimize risks while optimizing rewards;
(5) optimizing the
infrastructure to meet the challenges of new networking access; and
(6) information delivery to support the institutional mission in
teaching, learning, scholarship, and research. In addition, the
document contains papers from four stand-by presentations; summaries
of the keynote address, general session addresses, current issues
forums, poster sessions, special sessions, and constituent group
meetings; and information about participating corporations. (JDD)
***********************************************************************
Reproductions supplied by EDRS are the best that can be made
from the original document.
***********************************************************************
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Managing Information
Catalyst of Change
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Proceedings of the
1993 CAUSE
Annual Conference
December 7-10
Sheraton on Harbor Island
San Diego, California
PERMISSION TO REPRODUCE THIS
U 3. DEPARTMENT OF EDUCATION
Otfice oI Educahonal Research 4nd Improvement
MATERIAL HAS BEEN GRANTED BY
EDUCATIONAL HEZOURCES INFORMATION
CENTER (ERIC)
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Managing Information Technology
Catalyst of Change
as a
Proceedings of the
1993 CAUSE
Annual Conference
December 7-10
Shevaton on Harbor Island
San Diego, California
Proceedings of the CAUSE Annual Conference
ISSN 1043-7290
Statements offact and opinion are made on the responsibility of the authors alone
and do not imply an opinion on the part of the Board of Directors, officers, staff or
membership of CAUSE. Although CAUSE provides guidelines to authors for
preparation of camera-ready papers for the Proceedings, the final appearance of
the papers is the sole responsibility of the authors.
Copies of the papers presented at the conference may be obtained in the
following ways:
Microfiche and paper copies of this document are available from the
ERIC Document Reproduction Service,
3900 Wheeler Avenue, Alexandria, VA 22304-5110.
Cassette tapes of some general sessions, special sessions, and professional track
and corporate presentations are available from Recorded Resources Corporation,
P.O. Box 647, Millersville, MD 21108-0647; phone [phone].
Individual papers in this publication are available to CAUSE members
at the cost of reproduction from the CAUSE Exchange Library. Some sessions
are additionally available on videotape. For information, contact: 303-939-0310;
[email protected].
Electronic versions of papers from the 1993 CAUSE Annual Conference are
available in two ways:
1) via the CAUSE Gopher, which you can reach at
Host=cause-gopher.colorado.edu
Port=70
2) Abstracts of these documents are available through e-mail, and CAUSE
members may obtain the abstracts and the documents themselves.
Send an e-mail message to
[email protected]
in the body of the message, type:
libsearch cnc93
Copyright © 1994 CAUSE
Ii
4
de"-
C.A.USE
CAUSE, the association for managing and using information technology in higher
education, helps colleges and universities strengthen and improve their computing,
communications, and information services, both academic and administrative. The
association also helps individual members develop as professionals in the field of
higher education computing and information technology.
CAUSE was organized as a volunteer association in 1962 and incorporated in 1971
with twenty-five charter member institutions. In the same year the CAUSE office
opened in Boulder, Colorado, with a professional staff to serve the membership.
Today the association serves more than 3,150 member representatives from more
than 1,100 campuses representing over 800 colleges and universities, and 63 corporate
members.
CAUSE provides member institutions with many services to increase the effective-
ness of their computing environments, including:
the CAUSE Exchange Library, a clearinghouse for documents and publica-
tions made available by members through CAUSE;
the Institution Database (ID) Service, which provides to members informa-
tion about typical computing practices among peer institutions from a
database of member institution profiles;
association publications, including a bi-monthly newsletter,
CAUSE Information; a quarterly newsletter, Manage IT; the professional
magazine, CA USE/EFFECT; and a professional paper series;
workshops, seminars, regional conferences, and institutes;
information,
a rapidly expanding program of electronic access to association
including the CAUSE Gopher server; and
the CAUSE annual conference.
We encourage you to use CAUSE to support your own efforts to strengthen your
institution's management and educational capabilities through the effective use of
computing and information technology.
Mana ing Information Technology as a Catalyst of Change
61
TABLE OF CONTENTS
PAGE
Introduction
1
CAUSE93 Program Committee
2
Corporate Contributions
3
5
GENERAL SESSIONS
Wednesday Morning Keynote Address
7
Imaging for the Future!
George Welles, Manager of Broadband Applications, Compass Lab, US West
Thursday General Session Address
8
Revolutionary Thinking
Jim Young, Assistant to the Chairman, EDS
Current Issues Forum
10
Finishing Technological Gestation: from High Tech to High Effect
Richard A. Detweiler, President, Hartwick College; Paula Brownlee, President, Asso-
ciation of American Colleges; and John C. Hitt, President, University of Central Florida
lo
Friday Morning General Session
World Class and High Performance: More than Just a Catalyst
Michael Mescon, Chairman, Mescon Group
11
PROFESSIONAL PROGRAM
13
TRACK I: Leadership During Times of Change
ASURITE: How to Avoid Creating a Distributed Computing "Tower of Babel"'
15
Neil Armann, Larry D. Conrad, and Darrel Huish
Integrating Computing Resources: A Shar ?ri Distributed Architecture for Academics
27
and Administrators
Monica Beltrametti
Technology Planning for the Nineties: Responding to the Challenge to Do More Work
37
with Fewer Resources
Lawrence R. Kelley and Ilee Rhimes
Lots of Data! No Information! (Why Universities and Colleges Do Not Take Full
47
Advantage of Their Information Systems)
Bethany M. Baxter
Leadership and the Changing Role of the Chief Information Officer in Higher Education
55
Gary M. Pitkin
Strategies for Data Management Leadership: Why, Who, What, and How
67
Lore A. Balkan, Richard D. Howard, and Gerry W. McLaughlin
A Model for Change
81
William R. Brunt
Implementing Distributed Computing at Cornell University
91
Mark Mara
TRACK II: Leveraging People with Technology
Implementing a Culture of Change: The Five-Year Transformation of The George
Washington University
105
Walter M. Bortz
Empowering the User
115
Terrence J. Glenn and Victor P. Mechley
User-Driven TrainingA Strategy for Support
125
Ken Pecka
The End-User's Desktop: New Center of the Computing Universe
135
James H. Porter
Architecture and Reengineering: A Partnership for Change at the University of
Pennsylvania
145
Noam Arzt, Robin Beck, Janet Gordon, and Linda May
Successful Planning from the Bottom Up
155
Eric Jacobson and Dolly Samson
The Art and Politics of Reengineering Under Crisis Conditions
165
Lynn A. DeNoia
Doing More with Less: A Pragmatic Approach to Getting the Work Done
175
Laura M. Hofstetter and Maria E. Mullin
TRACK III: The Impact of Quality
The Impact of TQM on an IT Organization: The First Eighteen Months
187
Paul M. Morris
Strategic Planning and Budgeting for Information Technology
193
Charles R. Thomas and Dennis P. Jones
Implementing a New System on Time in Bad Times
201
Elaine David
Quality Software...But by Whose Definition? Is the End-User King?
211
Louise M. Schulden
Guerrilla TQM: Or How to Infiltrate TQM Into Your Institution
225
Deborah J. Teeter and Jan Weller
Change in the Trenches: Continuous Improvement of Service Processes
237
Douglas Renick and Connie Tow ler
7zi
Establishing Trust and Building Relationships: Negotiating with Information Technology
245
Scott Ratzan
Assessing the Effectiveness of Information Technology
257
Polley Anne McClure, John W. Smith, Susan F. Stager, and James G. Williams
265
TRACK IV: Managing in a Client/Server Environment
Moving to Client/Server Application Development: Caveat Emptor for Management
267
William Barry
279
Client/Server as a Software Architecture
Alan J. Deschner
SOLAR: Harvard's ClienVServer-Based Fundraising Management System
289
James Conway, Philip Gow, and Mary Reaney
Talking Turkey About "Real Change"
301
Carole Cotton
Desktop Information Delivery for Effective Administration: ClienVServer Solutions
311
Gary M. Hammon
From Server to Desktop: Capital and Institutional Planning for ClienVServer
323
Technology
Keith W. Frey and Richard Monty Mullig
Rightsizing a Mainframe Administrative System Using Client/Server
333
Robert Cermak and Ron Dawe
Security in a Client/ Server Environment
345
Gerry Bernbom, Mark Bruhn, and Dennis Cromwell
355
TRACK V: Optimizing the Infrastructure
Where Do We Go from Here: Summative Assessment of a Five-Year Strategic Plan
357
for Linking and Integrating Information Resources
Glenda F. Carter, Harold W. Lundy, and Julius D. Penn
Wireless CommunicationsCome in Dick Tracy!
369
Frank H.P. Pearce
Voice, Video, and Data Backbone Network Project Implementation
381
Bruce Longo and Barbara Robinson
Some College/University Roles in the Transition to an Information Age Society
393
Charles R. Blunt
403
Telecommunications Plus ISDN Equals Opportunity
Arthur S. Gloster and James L. Strom
413
Strategies for Recovering the Costs of the Campus Data Network
Michael Hrybyk
NIC Knack Paddy Whack Give that Information a Home: Campus-Wide Information
427
Systems and its Service Agent, the Network Information Center (NIC)
William (Skip) Brand
4 i()
The Electronic Kiosk: Interactive Multimedia Goes Enterprise-Wide
John Wheat
vii
451
TRACK VI: Information Delivery to Support the Institutional Mission
Institutional Imaging: Sharing the Campus Image
453
Carl Jacobson
Electronic Paper Flow
463
Eloy Areu, Barbara Hope, Jeffrey Lemich, Jennifer McDermott, and Timothy Munn
Networked Delivery of Multimedia Information
475
Robert Brentrup
Lessons from the Berkeley Museum Informatics Project
485
Barbara H. Morgan
Campus-Wide Degree Audit
495
Emil 0. Hanson
The Information Arcade: A Library and Electronic Learning Facility for 2000 and Be/ond
505
Anita Lowry
The Digital Textbook: A Look at the Next Generation of Educational Materials
517
Don Hardaway
Providing Students and Visitors with a Kiosk-Based Campus Information System
523
Judith W. Leslie and Kathryn Neff
537
STAND-BY PRESENTATIONS
The Process of Reengineering from Mainframe Systems to a Distributed/Client-Server
Environment
539
Ardoth A. Hassler and Leonard J. Mignerey
University-Wide ClienVServer Applications: A Case Study
549
Yves Bouchard, Ygal Leibu, and Hubert Manseau
The "Bottom Line" on Networking
559
Gene T. Sherron
Campus Perspectives
569
Chief Information Officers: The Small College Perspective
571
The IT Infrastructure and Distance Education
571
Current Issues Sessions
573
Academic Productivity: Can 'IT' Improve it?
575
Building Library and IT Partnerships
576
The Changing Nature of Vendor Relationships
578
Client/Server Computing: The Need for Standards
579
Groupware: Supporting New Ways of Working
580
Information, Not Computing
581
People Issues: Retraining/Redefining IT Staff and Positions
582
Small Colleges: Building Infrastructure with Limited Resources
583
Smartcard Technology: What Are the Management Issues?
584
Poster Sessions
585
viii
Special Sessions
601
Best Networking Practices from the 1993 CAUSE Award for Excellence in
603
Campus Networking
The CAUSE Institution Database (ID) Service: The Source for Information
604
604
The Coalition for Networked Information: A Three-Year Retrospective
605
EDUCOM's Teaching and Learning Initiative
How One Association is Coping with Change
605
606
Outsourcing: A Viable Business Alternative
Research Libraries Chart a New Future: Strategic Planning at the Association of
606
Research Libraries
607
Writing for CAUSE/EFFECT
Constituent Group Meetings
609
611
Administrative Systems Management
613
Coalition for Networked Information
614
Community and Two-Year Colleges
616
Data Administration
618
Executive Information Systems
619
IBM HESC
620
Medical and Health Sciences Schools
621
User Services
622
Users of Software AG Technology
CORPORATE PARTICIPATION
Listing of Corporate Participants
625
Descriptions of Corporate Activities:
626
American College Testing (ACT)
628
American Management Systems, Inc. (AMS)
630
Anixter Brothers, Inc.
632
Applied Business Technologies, Inc. (ABT)
634
Boling, Orahood & Associates, Inc. (BOA)
636
Business Systems Resource, Inc. (BSR)
637
Campus Americl, Inc.
638
CARS Information Systems Corporation
640
Dataguard Recovery Services, Inc.
642
Datatel
644
Digital Equipment Corporation
645
Encore Computer Corporation
646
IBM Corporation
648
IMRS, Inc.
650
IRON-Soft, Ltd.
651
Inc.
653
Oracle Corporation
655
P.S.S. TAPESTRY, Inc.
ix
1 0