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ERIC ED354825: The University--Some Differences from Other Organizations. PDF

14 Pages·1992·0.35 MB·English
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DOCUMENT RESUME ED 354 825 HE 026 245 AUTHOR Smith, Roger S. TITLE The University--Some Differences from Other Organizations. INSTITUTION Canadian Society for the Study of Higher Education. PUB DATE 92 NOTE 14p. AVAILABLE FROM Canadian Society for the Study of Higher Education, 151 Slater St., Ottawa, Ontario KIP 5N1 Canada ($3 Canadian). PUB TYPE Reports Descriptive (141) Collected Works Serials (022) JOURNAL CIT CSSHE Professional File; n12 Fall 1992 EDRS PRICE MFO1 /PCO1 Plus Postage. DESCRIPTORS *Accountability; Business; College Faculty; Comparative Analysis; Foreign Countries; *Governance; Higher Education; *Leadership Qualities; Organizational Climate; Organizational Effectiveness; *Organizational Objectives; *Policy Formation; Postsecondary Education; Tenure; *Universities IDENTIFIERS *Canada ABSTRACT This report discusses the differences between universities and business institutions and why they are different in handling their affairs. The premise of the report is that public universities must become more transparent if they are to receive adequate support from interested parties. Five main areas are discussed in a comparative assessment between these types of organizations. The first asks why universities rarely set specific goals toward which progress can be measured. The second concerns the problems and limited progress universities have made in measuring output and enhancing efficiency in teaching and research. Third is the role of competition in improving research and graduate teaching compared with the relatively weak competitive forces leading to improved undergraduate programs. The fourth area examines the reasons for complex committee structures, widely dispersed authority, and requirements for effective leadership. Finally, the paper examines some of the much-criticized features of academic appointments such as tenure, sabbaticals, irregular hours, and perceived high level of freedom. Contains 12 references. (GLR) *********************************************************************** * * Reproductions supplied by EDRS are the best that can be made * from the original document. * *********************************************************************** e 4. t - Number 12 Whiter 1992 CSSHE Professional File THE UNIVERSITY - SOME DIFFERENCES FROM OTHER ORG ZATIONS Roger S. Smith, Ph.D. Professor of Business and Associate VicePresident (Academic) University of Alberta BEST COPY AMBLE "PERMISSION TO REPRODUCE THIS MATERIAL HAS BEEN GRANTED BY U 3, DEPARTMENT OF EDUCATION Othce of Educattonat Research and improvement Canadian Society for EDUCATIONAL RESOURCES INFORMATION CENTER (ERICI 1 as This document has been reorod the Study of Higher ten cor.ed from the person or org, Education tpnating 4 Minor changes have Peen made to improve ,00,00uctonn quality TO THE EDUCATIONAL RESOURCES INFORMATION CENTER (ERIC)." Points of new or orrons stated .n tr.sdoc,, went do not necessanly represent office. QE:PI postten or O0t.CY 2 4 I I I I P iik . P Ilk I I & I , Number 12 Winter 1992 CSSHE Professional File THE UNIVERSITY - SOME The purpose of the Professional File is to present one or more possible solutions to a current problem in post-secondary education. The DIFFERENCES FROM solutions that are described have been found to be effective on at least Topics and authors are approved by the Publications OTHER ORG ZATIONS one campus. Committee and the Executive Council of CSSHE. The Professional File is published up to four tunes per year by CSSHE and is distributed free In these times of accountability and of charge to CSSHE members Roger S. Smith, Ph.D. it is important to improve our ability to communicate rationalization, with people not directly involved in the day-to-day affairs of the Professor of Business and In this File, Dr. Smith addresses some of the differences university. Associate VicePresident (Academic) between universities and other organizations A version of this paper University of Alberta was presented to the Senate (similar to a Board of Governors) of the It was very well received by University of Alberta in November 1991 We hope that it will help others from the university this group community to communicate better with those having a different The author has been at the University of Alberta since background. 1969 and served as Dean of the Faculty of Business from 1978 to 1988. Your comments and suggestions regarding this series are always welcome. Norman Uhl and Gilles Jasmin, Co-editors Abstract is primarily addressed What is the difference between universities and business institutions and why? In answering this question, the paper who wish to better understand how universities are organized board members, alumni, community leaders, politicians to "outsiders" adequate support from interested and managed. The premise is that public universities must become more transparent if they are to receive which "outsiders" may find parties. Secondarily, the paper should help academics better understand some of the features of a university puzzling or unacceptable. which progress can be measured. Second, are Five main areas are discussed. The first is why universities rarely set specific goals toward efficiency" in teaching and research. Third, the problems and limited progress universities have made in "measuring output" and "enhancing relatively weak competitive forces leading to is the role of competition in improving research and graduate teaching compared with the widely dispersed authority, improved undergraduate programs. Fourth, the paper examines the reasons for complex committee structures, of academic appointments - tenure, and requirements for effective leadership. Finally, the paper examines some much-criticized features The objective of the paper is to ensure that future change occurs with a better sabbaticals, irregular hours, and great "freedom". understanding of strengths as well as weaknesses in the current management and structure of universities. Sommaire differences existent-elles? La reponse qui est faire En quoi les universites sont-elles differences des entreprises d'affaires et pourquoi ces politiciens et representants de communautes locales a cette question s'adresse aux non-inities - membres des conseils universitaires, anciens, L'auteur adopte pour premisse que la gestion des les universites sont organisees et gere,es. - qui veulent mieux comprendre comment interesses un soutien adequat. Cet article pout universites publiques doit devenir plus transparence si elles esperent obtenir des groupes qui, dans l'institution universitaire, pout paraitre egalement aider ceux qui oeuvrent a l'interieur des etablissements a mieux comprendre ce obscur ou inacceptable a ceux qui se trouvent a l'exterieur de ses murs. les universites se fixent rarement des objectifs Le texte est divise en cinq grandes parties. La premibre traite des raisons pour Iesquelles r. CSSHE PROFESSIONAL FILE, Number 12 2 leur progres. La seconde porte sur les precis meme si cela les privent d'un moyen qui, en apparence, leur permettrait de mieux evaluer leur «production» et pour problemes que les universites recontrent et le peu de progres qu'elles font dans leurs efforts pour mesurer de la concurrence sur l'amelioration ameliorer leur «productivite» en matiere d'enseignement et de recherche. La troisieme analyse l'effet beaucoup mobs forte. de renseignement et de la recherche aux cycles superieurs, comparativement au premier cycle ou la concurrence est a la dispersion de rautorite et aux La quatrieme partie a trait aux facteurs qui expliquent l'existence de structures consultatives complexes, les plus controverses des conditions conditions necessaires a l'exercice du leadership. Enftn, rauteur se penche sur quelques uns des aspects liberte de la permanence, les conges sabbatiques, les horaires de travail kreguliers et la tits grand d'emploi du personnel enseignant de gestion et d'organisation des universites seront parole et d'actbn. L'auteur croit que les changements qui pourraient etre adopt& au mode d'autant plus beneflques qu'on comprendra mieux la situation actuelle. measure progress toward those goals? Many individuals need to bridge the gap Why is the concept of "efficiency" difficult between the university and other communities. This to apply? paper is intended to enable interested individuals, Why are there so many committees, and whether university personnel or others, to better why are they so large? explain some of the unique features of a university. When does compe:;.tion move universities Only by communicating with the public much more toward better performance, and when does it not? effectively than at present will universities obtain the What unique qualities are required of a understanding and support that will enable them to university leader? Universities need willing listeners, be effective. What about those posh work conditions? listeners who can then help to link universities with the diverse communities they serve. As Yale's late The Goals of a University if a Bart Giamatti observed, (1988) president university fails to "redefine and reassert itself, to be accountable or even appear to be accountable It is important to start with the question of either because of smugness or of a failure of nerve goals. Many organizations clearly state their goals. the result is a vacuum of definition and public People expect the same of universities, particularly .... A since universities are home to the articulate. education about the nature of higher education" (p. 26). No university can thrive in such a vacuum. lecture on "The Goals of the University" is likely to be filled with platitudes and not much more. Many universities have struggled for years to state clear This paper addresses the following question: difference between academic and What is and concise goals. But clear goals attract conflict in the Thus constituents. business institutions and why? an institution with such diverse when goals are stated they tend to be vague and not The paper must be appropriately modest in easy to measure.' not written by a is that in it its objectives professional student of organizations, a practicing Universities are among those organizations organizational or which have been referred to as organized anarchies sociologist, scientist, political but requires analyst, all of whom might attempt to explain how a term which need not be pejorative, organizations work, and how one type differs from In writing about the typical American explanation. It is written by an exdean of business who university, Michael Cohen and James March (1974) another. for over a decade had an opportunity to assess how wrote that this institution: does not know what it is doing. outsiders react to the university, what they find easy ... are either vague or in Subsequent Its goals to understand, and what more difficult. paper focus on the of this technology is familiar following Its dispute. sections questions, and attempt to highlight some of the but not understood.... These factors do not make a university a bad other and universities between differences organization or a disorganized one; organizations: it difficult to set goals, and to but they do make it a problem to Why is CSSHE PROFESSIONAL FILE, Number 12 3 First, although the main task of any describe, understand, and lead.(p.3) foregoing. is the same, emphasis will differ and university The challenge is to understand why a university must specified goals are likely to be somewhat ambiguous. be so characterized and when this should and should Second, in contrast to many organizations, progress not be of concern to members of the public. toward goals pertaining to the quality of teaching and research is difficult, if not impossible to accurately Goals and measurement. The general task of a The informed qualitative judgement of measure. university, and that against which its performance best we can do. peers may be the this, In should be measured, is succinctly stated by Edward universities differ in substance from many private Shils (1984) as "the methodical discovery and the sector activities where growth and profitability over teaching of truths about serious and important things" a protracted period are generally viewed as measures (p. 3). This statement must always be in the minds of success. of those who think seriously about universities, and the reader must keep it in mind as various issues are Focus on A colleague efficiency. dni addressed in this paper. accomplished scholar on organization structures has observed that "the more inefficient the University is Progress towards goals normally requires Interested members of the public may If it is hard to measure progress, the better". measurement. having specific goals may be of limited value. find this difficult to understand. But there is wisdom First is the concern that in being efficient Objectives in private firms include market share, behind it. production aftertax focus too much on a we profits, growth return equity, in on technology/process about which we know very little. penetration of new markets, stock prices, or other How can we be efficient if we do not know what to rndily measured goals. Measurement is a problem measure? It is too likely we will measure the wrong in academia. We claim to measure research output, We dare make no such claim but do so poorly. thing. The technology of about teaching effectiveness. toward increased pressures is poorly Outside a university teaching and learning in productivity measurement may have a detrimental The merits of different methods of understood. We will measure what we effect on universities. teaching, and of organizing the educational process, can, and research output is more easily measured is a source of constant debate. performance Annual output. teaching than papers published, papers look The Maclean's (1991) article which ranked to assessments supervised, None of the theses papers refereed, presented, universities highlights the problem. students taught, research grants received, and other measures used by Maclean's reflect the quality of Focus on measures of annual "productivity". All are input measures. Yet, "value added" output. productivity, numbers to be quoted to governments, is what is important, and Maclean's (and all other) boards of governors, and the concerned public, draws ranking completely ignores this fact. We accept this attention away from that which is of fundamental only because it is the best we have been able to do.2 the unmeasureables which relate to the importance As Derek Bok (1986), Harvard's president at the quality of the work and its longterm impact. One nor other students "Neither observed: time, result has been the proliferation of low quality interested audiences can tell how effective their publications which threaten our forests and make it education is or how its quality compares with that of more difficult to keep on top of the literature in a No universities attempt to universities.... other given field. measure how much their students learn" (pp. 177- 78). Harvard's former Dean of Arts and Science noted an interesting (if facetious) idea for dealing Two conclusions from the drawn are 5 CSSHE PROFESSIONAL FILE, Number 12 4 Decision Processes and Governance He suggested that "all with excessive publication. academic appointments would be made to the rank of full professor. Every book published after the initial There is a hierarchical structure of authority appointment would bring an automatic cut in rank. in business organizations which is not found in Obviously people would only publish if they truly In universities, as in other professional universities. believed that they had to say something of enormous organizations, much power rests with the professional importance" (Rosovsky, 1990, p. 89). staff, in this case the faculty. Teaching and research are at the heart of a university, and professors control Second, Rosovsky (1990) also noted that "in teaching, research, and the development of academic protecting the right to fail, the university provides a programs. The status of top professors is as great or Professors, particularly valuable service to society". greater than that of a top university administrator on in their risk failure those in science, constantly Thus, there is a dual issues of academic policy. search for answers. The answers are often not found. authority structure within the university. There exists Maintaining institutions which support the search for a hierarchy of chairs, deans, vicepresidents, and the answers, and stimulate minds to continue the search, This hierarchy confronts the academic president. How do we attach a is of immeasurable value. authority system where professors dominate. The usual measure of efficiency to this search? concept of efficiency is not useful in some instances. There is a story which, whether told by a university dean or president, says much about the however, responsibility, enormous An It is simple: culture of a university. accompanies this "freedom to tail". Professors must, with obvious commitment, pursue their research and Question: When there has been a hitand Those who do not, do not Most do. teaching. run accident on the highway how do you tell if a belong in a university.' Fortunately, little distinction dean/president or snake has been hit. between work and pleasure exists in the minds of There are skid marks before the Answer: committed academics. Alexander Gerschenkron, my impact if it was a snake. economics history professor at Harvard in 1965, worked in a shipyard when he first landed in the Within the university culture this joke makes an He found that such "work doesn't United States. It reflects the division between the important point. Is scholarship follow you at night into your dreams. hierarchy of administrators and the professorial ranks pleasure or pain? If someone cuts your leg off, you a division which has not always existed at know it's pain, but with scholarship you never know" Canadian universities, but one which has become (Rosovsky, 1990, p. 213). more common as universities have become large and have chosen leaders for their "management" abilities. speed. focuses on efficiency Third, In telling the story, the teller acknowledges the Universities should not attempt to respond to the within the authority teller's the on limitations tastes will have changed by the tastes of the day Without such understanding, the organization. time we respond. The relationship between what is individual cannot succeed. truly important and current trends in academia and Surely it elsewhere is often tenuous or nonexistent. The reality of dispersed and shared authority is important for universities to identify major trends in a large and complex organization means that Such processes take longer. and needs in society. Each area academic policymaking is fragmented. This appears unresponsive and inefficient, but it may is not easy for top has its own expertise, and it be effective. In sum, efficiency is a difficult concept take president, to including a administrators, to apply to the major task of universities. However, in academic policy. The initiatives significant this does not mean it can be ignored. dispersion of authority to many individuals and the CSSHE PROFESSIONAL FILE, Number 12 5 difficulty of providing direction from the top mean Standing committees which meet on a (2) regular basis may actually speed the decision that a consultative and lengthy consensus building process is needed for new initiatives. This lengthy materials prepared process making are as in anticipation of the regularly scheduled meetings. consultative process distinguishes the university from The committee many private businesses, but not from some large structure ensures (3) representation of key constituencies at each stage in and complex organizations. the decision process. This is essential if the decision The multiple work smoothly. Because of the authority and power of each process to is faculty, and committees within academic, the structure of decisionmaking differs in department, the general faculty councils ensure that the faculty have a university from that in most business organizations. In the university it is essential that communication participate opportunity full decisions. in to a Although a small minority of faculty may generally between the academic staff and management remain wide open. The collegial decision process requires avail themselves of this opportunity, nearly all would Faculty members insist on participating in insist on the right to participate. Faculty members this. are often as much or more concerned with the academic programs relating and decisions to who attempt process by which decisions are reached as with the Administrators be priorities. to quality of the decision.5 This speaks to the need of as inappropriately exercising are seen directive power. At the same time, if they are not directive, an academic to be confident that important decisions have been reached in a collegial fashion. then they are seen as ineffective leaders. It also Every speaks to the lack of confidence in "managers" to university administrator walks this tightrope. The make appropriate "academic" decisions. result is a comprehensive consultative process as the These realities are part of the nature of a university, and university moves toward decisions, and n situation where the leadership of the university is seen as part of the challenge to its leaders. inadequately directive from outside, and excessively If a university president The high level of democracy that is evident directive from inside. appears as the strong leader that outsiders feel is systems committee voting within and the ;.; needed, the person is all too likely to have few universities is also found to a significant degree in other professional organizations. Problems faced by followers in his or her organization. of large professional managing partners the accounting offices may be similar to those faced by The consultative process means committees deans. In both organizations there is an emphasis on many more committees than other organizations, collegiality, and in a "formal voting system (which) more permanent committees that meet regularly, and underpins the equality of authority" (Greenwood et many that the ensure committees larger to No doubt the hierarchical constituencies are represented.4 Those who come to 734). 1990, al., p. structure of decisions in accounting firms is sharper, a university from business are struck by the number but there is a dualism here as with universities. of committees, their size, and the interminable length direction from the chair. of meetings with little It is important to recognize that given the While it is undoubtedly true that some committees and very may be nature of a university, efficiency is effectively served inefficient, the unnecessary by a complex committee structure. As one study following observations are important. concluded, "there is no support for the presumption (1) Committees do not necessarily delay a decisionmaking public final decision. A U.K. study found that although professional that in is typically a stultified maelstrom" organizations decisions within universities passed through twice the This does not and (Hickson et al., 1986, p. 219). number of committees, it took no longer to reach cannot deny the need to periodically consider the final decisions within the university than in other streamlining of any system loaded with committees, organizations. 7 CSSHE PROFESSIONAL FILE, Number 12 6 research grants builds institutional image and attracts but it does deny the possibility of eliminating a and supports graduate students and research faculty.8 complex committee system within a university.6 The measurement of success in terms of Accountability and Consumers received and papers published reinforces grants research, as opposed to teaching, as the focus of the The public sees educational institutions as As long as clear competition between universities. This is related to the insufficiently accountable. measures of teaching quality and substantial grants If we do not problem of measuring output. for teaching improvement do not exist, calls for understand the technology of how to generate and improved teaching will receive little attention. Until transfer knowledge, it is difficult to account for our universities know much more about the technology Even over the achievements in the shorter run. of education, this situation is unlikely to change very longer run, living standards in parts of Canada may rapidly. These institutions should attempt to develop more closely reflect movements in commodity prices In measures of teaching output and effectiveness. than the effective development of human capital and the meantime, universities are in a very difficult However, as the recent research at the university. Stuart Smith (1991) is able to conclude situation. (1991) indicates, Porter Michael by report that there is no evidence that years of financial may become more education inadequacies in restraint have caused serious decline in the quality of apparent in the future as natural resources become university education, and the evidence does not less important. permit confidence concerning beneficial effects from increased resources. Within the private sector, shareholders and Consumer accountable. firms hold consumers In sum, problems of measurement limit the go hand hand. in profitability and satisfaction Acceptable output accountability of universities. Dissatisfied consumers can and do shift to other students, measures, in terms of the "value added" to products. While it is possible for students to select do not exist. The result is inevitably, too much of a alternative programs, this possibility is likely to have focus on research. Even here, researchers must have little impact on undergraduate programs in major incremental make to or fail, to right the Canadian universities, particularly on those programs not are which of benefits the contributions, This may be reinforced by heavily oversubscribed. recognized for years or decades. There an is the tendency of employers to seek students for inevitable tension between adequate accountability in intellectual talent and personal characteristics rather the public's eyes and the "methodical discovery and than for particular courses taken or skills acquired in the teaching" of important truths. In contrast to the situation for the university.' are highly universities education, undergraduate Leadership and Work Conditions competitive within the spheres of graduate education Pressures and rewards for success in and research. Leaders and managers. Successful academics research are great. Academic administrators have all begin their career due to a love of teaching and/or attract the most talented to competed intensely those research. They do not want to be managers They can speak of their failures and researchers. classic shufflers of paper. The public perception, as students, for successes. This spills over to graduate often heard from the business community, is that the better ones are attracted to the leading lights in those who cannot do, teach. Academics may extend Competition for research grants is also their field. those who cannot teach or do this one step further: These grants are a significant part of the intense. Any academic administrator is research, manage. marginal resources available to universities. Whereas So, it is important that they be in the job suspect. the university may not be able to influence provincial only reluctantly, for their first love must be teaching for grants linked to formulas, successful competition CSSHE PROFESSIONAL FILE, Number 12 7 not, then the ability By hard work, forces at play in the university.9 and research. If is to it system with some overloading understand fellow academics is in question. Leaders the persistence, initiatives which can be sacrificed, and guiding the in other private sector organizations may be seen forces of inertia in the university, the academic differently. The second difference is that academic administrator may achieve a great administrators often come to their positions with deal. Only Most return to through the subtle use of existing forces is success limited management experience. Heavy handed leaders will make little Few climb the hierarchy, or teaching or research. likely. Rosovsky (1990) of Harvard concluded progress. remain in management positions. that "the quality of a school is negatively correlated with the unrestrained power of administrators" (p. Leadership involves setting directions for an Outsiders may have trouble seeing this, but in the notion of strategic planning. It is, 13). organization a large university effective leadership must be largely however, important to understand the likely limits of unobtrusive, causing academics, whether knowingly planning, strategic within leadership, and a or unknowingly, to end up where the leader wishes First, presidents, vicepresidents, and university. deans are in their positions for relatively them to go.'° short periods, periods often too short to include much of Budgeting and fund raising processes also the period a plan may cover, particularly when the time to formulate the plan is included. provide academic administrators with an opportunity Second, Through annual operating budgets, deans, is difficult to develop to lead. where goals lack clarity, it vicepresidents, and presidents can set directions, but clear plans; and where measurement is difficult, a these directions are constrained by past allocations Third, the high degree of specificity is suspect. and expectations they have generated. Greater diversity of individual interests in the university, freedom exists when new funds can be claimed to where faculty members' primary concern relates to flow from special initiatives of the leaders. their own teaching and research, means that the New funds permit the leader to more clearly identify his interest in, and support for, comprehensive planning or her priorities. will be limited. Given the importance of interactive support between the faculty and administrators in the Tenure. this means that planning will The comfortable, secure, unproductive, academic setting, tenured university professor is an image which has This is something receive a relatively low priority. This person is seen as an those outside the university may find difficult to harmed universities. inherent in the accept and understand, but few formal great freedom, with individual is it obligations, no regular required work hours, and no institution. required place of work except for a few hours of As Rosovsky (1990) has There are, nevertheless, opportunities to lead, teaching. classroom even if such opportunities in a university are more observed, this is "a perfect prescription for laziness in more hierarchical and unless work and pleasure are highly correlated than circumscribed highly organizations. As one friend has put it, the ability to they are" (p. 187). lead in a university depends on the ability "to sound causes a melodic phrase". The leader must be heard to say some tenure that true is It It has management problems for academic leaders. the right things, in the right spirit, creating the right It creates been abused by a few faculty in the past. image. In this regard universities differ little from rigidities in bringing about change in the institution some organizations, other than that fragmentation of and it is a feature of the university which the public, power and prevalence of individualists within a large whose support we need, does not find acceptable. university reduce the likelihood of a university leader is important for the long term health of sounding such a phrase. Undoubtedly, the "melodic But it phrase" must arise from sensitivity to the diverse individual universities, and for society. CSSHE PROFESSIONAL FILE, Number 12 8 The freedom is there to be abused, but a fact. One reality is that to remain competitive with Sabbaticals have become increasingly seldom is. other institutions universities have to offer attractive essential with the rapid expansion of the knowledge When attracting accomplished work conditions. President Bok (1986) noted base in all disciplines. tenured professors from other institutions, tenure is that while it took Harvard 275 years to collect its This must be considered in light of the an issue. first 1 million books, it took only five years to add intensely competitive environment for top faculty. To stay on top of the the most recent 1 million. knowledge base, to add to it, and to transmit it in a But other issues are more important than that structured manner to students, requires blocks of One relates to the of institutional competitiveness. this may require In some disciplines, time. "right to fail". Freedom for an accomplished scholar temporary relocations to benefit from resources and to pursue, with security, that which the individual personnel at other institutions. considers to be important is essential for our society. In doing so the individual scholar may fail to attract It must also be noted that many individuals pools of research money and may receive limited choose not to take this form of "paid holiday". This annual recognition, but starvation for the scholar's is most often because lab or other facilities permit family is not being risked. individuals to be most productive if they do not disrupt ongoing research programs. The concept of Another is that tenure enables the university sabbaticals might be wellserved if it were known a home for seekers and as role fulfil its to how many eligible individuals do not take them, and communicators of the truth, however unpopular or how many others, at considerable personal expense unattractive that truth may appear. Some people in make this further investment in their teaching and powerful positions will always wish to limit debate rare within still Although capability. research on certain issues. And within universities it is not business, sabbaticals have become more common unusual for scholars pursuing certain lines of inquiry, The basic question is of universities. outside which strengthen or weaken conclusions reached by whether the public receives value for money, and this Society benefits from the others, to be unpopular. gets back to our problem of measurement. protection of truth telling that is the responsibility of cost some social That is there universities. is to be this benefit associated with providing Other personnel matters. Peer pressure and expected. What is essential is that tenur-d professors regular peer assessments of research and teaching of are active in the pursuit and communication professor's that ensure a knowledge, and that thereby the benefits of tenure accomplishments Feedback is performance is under regular scrutiny. outweigh any costs. This is not a given. In the case For tenure and promotion, experts from of tenure, universities have to ensure the quality of frequent. indicate whether the outside are called upon to Tenure decisions must be of decisions. their individual has made a significant contribution in her They must be better than consistent high quality. Failure to gain tenure or or his particular area. they were at many universities during the period of promotion is a public event, evident to colleagues rapid growth from the 1960s to the 1980s. referees, usually within the organization and to Talent and hard leaders in the field, from outside. work are generally required to succeed, but even Sabbaticals are also viewed as a Sabbaticals. these attributes provide no guarantee. a year of paid vacation from a luxury by outsiders job which at the worst of times is limited to a few public the to for important also is It hours in front of a classroom of compliant students understand the components of work environment that That professors for little more than half the year. enable the university to attract the professors that it have tremendous freedom in the use of their time is

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