ERIC ED331570: Austin Community College Learning Resource Services: Annual Reports 1989 and 1990.

22 Pages·1991·1.1 MB·English

by  ERIC

DOCUMENT RESUME
ED 331 570
JC 910 255
TITLE
Austin Community College Learning Resource Services:
Annual Reports 1989 and 1990.
INSTITUTION
Austin Community Coll., Tex.
PUB DATE
91
NOTE
22p.
PUB TYPE
Reports - Research/Technical (143) -- Statistical
Data (110)
EDRS PRICE
MF01/PC01 Plus Postage.
DESCRIPTORS
Academic Libraries; Annual Reports; Audiovisual
Centers; Budgets; Community Colleges; Computer
Centers; Instructional Materials; Interlibrary Loars;
*Learning Resources Centers; *Library Development;
Lirs-ary Expenditures; *Library Facilities; Library
Personnel; Library Planning; *Library Services;
Library Statistics; *Library Technical Processes;
Reference Services; Two Year Colleges
IDENTIFIERS
Austin C'immunity College TX
ABSTRACT
Austin Community College's Learning Resource Services
(LRs) is made up of the Learning Resource Centers (LRC's) which house
library, media, and computer-based instruction departments; LRS
Technical services; and the LRS Telecommunications Center. LRS
operations are offered at 10 different sites including full-service
campus LRC's, limited-service branch campus LRC's, and minimally
equipped high school libraries at evening-only teaching sites. The
two annual reports contained in this document summarize the
activities and accomplishments of the LRS during fiscal year (FY)
1989 and FY90, providing selective comparative data from 1987 through
1990. Information is presented on new acquisitions; volumes in the
collection; circulation of materials per student headcount; library
user visits; reference requests; workshops conducted; office calls;
instructional support services provided; budget breakdown per
services; and goals for the coming year. Selected highlights from
each of the reports include the following: (1) in FY89, video set-ups
for classroom use reached an all-time high of 3,343; (2) that
same
year, only 5% of interlibrary loan requests were unfilled; (3) in
FY89, total volumes in the collection was 24.57% higher than in 1987,
and circulations showed a 46.81% increase; (4) in FY89, the LRS spent
$9.64 per student for acquisitions, down from $12.64 in FY87; (6) in
FY90, there were close to 700,000 visits to LRS facilities; (6)
visits to the computer center in FY90 zeached 68,388, a 134% increase
from 1989;
(7) total circulation in FY90 was 33r',693, a 40% increase
over 1989; and (8) LRC's handled 2,492 reference calls per week in
FY90, an increase of 36% from the previous year. Both reports
include
a set of goals for the upcoming fiscal year. (PAA)
*R***********************.e*********************************************
Reproductions supplied by EDRS are the best that can be made
from the original document.
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AUSTIN COMMUNITY COLLEGE
LEARNING RESOURCE SERV ICES
ANNUAL REPORTS
1989 AND 1990
AUSTIN, TEXAS
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Austin Community College Learning Resource Services
MESSAGE FROM THE DIRECTOR
An annual repon serves to measure a stage of development in an organization's life. It offen insight into the variety
future.
of programming being offered and points out significant factors thal influence the organization's activity and
significant events in the academic year of
The Annual Report of ACC Learning Resource Services gives a picture of
which all of LRS is proud to aspire.
1988 to 1989. Moreover, it encapsulates the excellence in support service to
I hope you find this report interesting and useful. I welcome your comments and suggestions and would be happy to
discuss it at any time,
W. Lee Hisle, Ph.D.
Director of Learning Resource Services
Austin Community College
A CC Learning Resource Services
New LRCs were opened at the
diovisuals and computer software programs
Austin Community College's Learning
Northridge and Riverside Campuses and
as a pan of this effort.
Resource Services (LRS) has enjoyed a
the Southwest Center Branch Campus. The
banner and historic academic year in 1989.
Computer-Based Instruction tCBI)
materiat.s collection at the Ridgeview LRC
LRS is made up of the Learning Resource
%/Pa partially vlit between the new cam-
Computer Centers were opened in the new
Centers (LRCs) which house library, me-
puses and the Riverside Campus LRC was
campus LRCs. The phenomenal demand
dia, and computer-based instruction de-
augmented with special mid-year funding.
for CBI services at the Rio Grande Campus
partments; LRS Technical Services; and
Both campuses were allocated construc-
is being duplicated at both new operations.
the Lit!) Telecommunications Center. Over
tion funds to purchase new furniture and
A CBI Specialist, the first position of its
eighty employees work in LRS including
kind at ACC, was hired this year at
equipment. New staff positions were ap-
five Head Librarians, eight other librarian
proved for the Riverside Campus LRC :o
Northridge to meet the demand for educa-
faculty members, two coordinators, and six
accommodate its change from an allied
tional support via micmcomputer.
professional-technical employees.
health sciences only operation to a iall-
Media Centers at the new campuses,
serv ice, comprehensive Learning Resource
Renee tin the diversity of teaching loca-
NI
Significant time and effort were
for the first time, have space to adequately
Center.
tions in ACC, LRS operations are offered at
spent by-the staff members at the RVS and
provide for student use of audiovisual pro-
ten different sites including full-service
RDV(NRG) Campuses to bring the new
grams. The new facilities provide better
campus LRCs, limited-service branch
support for students enrolled in insunc-
operation online in time for student access.
campus LRCs, and minimally-equipped
tional television courses, as well as im-
high school libraries at evening-only teach-
The Board of Trustees approved
proved viewing/listening areas for students
ing sites. Agreements with area public and
jfor
$440,000 in response to the LRS
in conventional classroom courses.
university library systems increase the scope
,Excellence: A Plan for the Developmento(
of LRS operations and resources available
The LRS was selected to be a beta-test
to ACC students and faculty.
LfallinalEillgaalaiCSI report in Feb-
lIl
ruary. Of that amount, over $330,000 was
site for the Dynix Media Booking System
spent on acquisitions of new material for
and for Release 120 of the Public Access
the Riverside Campus and the Rutherford,
Catalog. Consequently, ACC students will
Southwest, and 620 Oaks Branch Cam-
have access to the most advanced library
ooking back
puses. Also funded was the purchase of
automation software months before stu-
scven telefacsimile machines, additions to
dents at other institutions. (Dynix, for the
at 1989
the Dynix automation system, and the pur-
second year in a row, has sold more library
chase of microcomputers, audiovisual
automation systems than any other vendor
equipment, and library furniture to accom-
in the United States.)
modate the Riverside Campus LRC open-
Austin Community College may have
ing. An essential element of the Basis for
LRS Technical Services and the Tele-
come of age in 1989 and the LRS program
excellence report was that the existing
communications Center moved into the
certainly benefited from the college's new
services and collections at the two existing
new ACC District Administrative Offices
maturity. Two new Learning Resource
in January.
campuses, RGC and NRG (RDV), should
The Telecommunications
Centers were opened this year as part of the
Center remains in transition having lo.,t
not suffer from the addition of a third full-
historic opening of ACC-owned campuses.
service campus.
considerable space in the move, but Tech-
The new LRCs were the most visible im-
nical Services, for the first time, has good
provements in Learning Resource Serv-
LRS Technical Services, in a exem-
office and work space to support its auto-
ices, but energy, innovation, commitment
plary cooperative effort with LRS bibliog-
mation. acqui sitions,cataloging, serials, and
to student and faculty service, and growth
raphers, ordered, received, cataloged and
interlibrary loan work
to accommodate the tremendous demand
processed all basis for Excellence materi-
being placed on the College and its LRS op-
als delivered in time for fall 1989 classes.
A Head Librarian for Extension Serv-
erations could be seen in every aspect of the
Technical :ervices processed more than
ices position was created on a trial basis.
LRS program. For example;
five times be usual number of books, au-
This position is responsible for supervising
pleted for Chemistry, Psychology, Govern-
daily operations and staff at all branch
the busiest of the LRCs with over 30,000
students visiting per month, had its cir-
ment, and English Composition I. Over 8,000
campuses and teaching centers. It is antici-
students participated in struelured, integrated
culation, study seating, and periodical
pated that a singk swervisor will bring
spaces redesigned to more effectively
LUI activities.
consistency to extension service operations
handle the volume of student demand,
while freeing the campus Head Librarians
A 15-minute Library-Use Insauction video
to spend more time on campus concerns.
II Almost 10 percent more materials
for English instructors was developed to im-
prove students' understanding of the English
were circulated, reference librariam an-
swered almost 16 percent more ques-
Paper 6 assignment, especially at
Comp I
teaching locations distant from campus LRC
tions, and 26 percent more fine money
ehind the
MIS collecttdup to 513,001at the
supPoft-
RGC-LRC,
scenes
Two Reference Librarians (one new, one
Major revisions in Library-Use In-
replacement) and a CBI Specialist were hired
after national searches and extensive inter-
struction (LUI) assignments were corn-
It is relatively easy to describe the activi-
viewing,
ties of Learning Resource Services and the
departments under that umbrella from a
macro mint of view. It is important, how-
ever, to recognize the "behind the scenes"
50 00
occunences which offer greater service to
ACC students and faculty. Every depart-
45 00 :4)
ment of the LRS contributes an annual
40 00
report detailing progras toward achieving
the LRS Goals and Objectives (ACC Pol-
35 00 5
icy VI-20). From these reports, many in-
stances of excellence may be observed:
30 00 11
25 00
Video set- ups forclassroom use reached
an all-time high of 3,343 (65% of total AV
20 00 .7
equipment use) and circulation of video
programs reached over 2,450.
15 00
10 00
Over 6,000 photographs were taken
and 3 ,100 graph ic materials were produced.
5 00
Video production included 68 class-
0 00
room recordings, 68 location recordings.
-5 00
123 off-air recordings. and 24 studio pro-
ductions.
1957
1988
1959
Audiovisual subject catalogs, created
for faculty use in selecting media to support
Volumes (all media)
Doorcount(Collegewide)
their classroom instruction, were revised
Circulations (all media) as L1,15 Budget as X of E&G
this year and subject indexes were added.
Students enrolled
Studio productions which support in-
stnictional programs included a five-part
series on Nutrition, a documentary on the
Children's Lab School, three programs on
PERCENT OF INCREASE OVER 1987
upholstery tee hniques. and a series of short
videos targeted to improving non-traditional
student success.
1987
PERCENT OF CHANGE
1988
1989
1 Templates were developed on Lotus
Volumes (all media)
4.40
24.57
0.00
123 to ease the collection of monthly media
0.00
Circulations (all media)
46.81
13.69
statistics and the development of the budget.
7.40
7.90
Student enrolled
0.00
Doorcount (College-wide)
9.54
0.00
0.01
At the Rio Grande Campus LRC, by far
LAS Budget as % of E G Fund
-4.25
11.51
0.00
For the second time, the entire R VS
The Dynix reserve book module, al-
An extensive LRS Off-Campus Opera-
LRC collection was cleaned of book mold
tions repcct was prepared which led to the
lowing online access to the teserve collec-
trial appointment of a Head Librarian for
and fungus.
tions when searching the general catalog on
Extension Services.
the online system, was installed after local
A small functioning LRS unit was main-
specifications were wrinen. ACC was the
Published bibliographies were used to
second institution in the coumry to adopt
tained at the RDV Campus after the open-
ing of NRG.
the new program.
compare ACC collections to national stan-
dards in areas such as photography, com-
mercial an, music, drama, history, medi-
Over 5,000 books were transferred from
CBI spearheaded a proposal with Paral-
lel Studies for a joint project with the Uni-
cine, and healtWpIlysical education.
the Ridgeview (Northridge) guneral collec-
versity of Texas at Austin to develop a
tion to the Riverside Campus LRC to im-
A major paiodicals usage study was
prove the opening day collection.
TASP tracking system. Unfortunately, the
proposal ww nr firnded.
completed resulting in the cancellation of
The Dynix online system now has 48
25 little-used or duplicated titles college-
ports in use, the maximum available for
Headcount for CBI Computer Center
w ide.
guaranteed system response time. The SWC
use was up over 50 percent, which followed
and RGC LRCs connect to Dynix via
a 77 percent increase in FY138. Business
A buzzer was installed in the NRG LRC
Austin Cablevision NET lines. The RVS,
students were the fastest growing single
to alert staff to handicapped student needs.
NRG. and RTH LRCs will begin using
user group.
New LRS brochures went created for
INET soon, saving the college over $9,000
CBI handled 247 documented office
fazulty, students, and off-campus services.
per year in dedicated telephone line charges.
A separate "Hours and Locations" bro-
calls to college offices. Based on the com-
Interlibrary loan usage dropped in FY89
mercial billing rate of S55.00 per service
chure was created.
to just over 460 transactions.
Requests
least $13,5e0.
call, CBI saved the college at
issue
were filled in 10 days or less and only 5%
Procedures were implemented to
of the total number of requests were un-
ACC LRS Courtesy Borrowers' Cards.
filled.
LRS Statistics
1987-1989
-
2-year
% change
1989
% change
% change
1988
1987
95,849
Volumes (all media) *
24.57
73,700 76,946
4.40
30.05
102,759
171,508
Circulations (all media)
116,822
13.69
46.81
66.90
Students enrolled
21,378
7.40
23,067
19,905
7.90
15.89
542,215
9.54
593,931
Doorcount (Collegwide)
542,151
0.01
9.55
49
Studio Productions Completed
33.33
-63.26
24
-51.02
18
49
9.80
4.08
LRS Staffing Table Positions
56
51
14.29
174,165
Hourly Money
21.14
123,723
149873
40.77
16.21
544,564
Acquisition Budget**
-21.89
251,500
196,450
277.20
255.11
IRS Budget as % of FAG Fund
4.94
4.73
4.43
-4.25
6.77
11.51
Includes 12,216 volumes added from Basis for Excellence funding
" Includes $337,817 from fiasislor Excellence funding
1.79
Circulation/volumes
1.39
17.86
1.52
8.89
28.33
4.16
Volumes/students
15.45
3.70
-2.79
3.60
12.23
7.44
Circulations/students
5.46
36.06
5.16
5.85
44.02
Doorcountistudent
25.36
25.75
-6.88
1.52
27.24
. 5.47
5/student
Acquisitions
9.19
-27.27
4.85
9.64
12.64
-23.74
LRS Reference Questions
(per week)
1,047
81.43
-3.82
1,007
74.50
1,827
CBI Questions (per week)
886
246
259.76
81.72
1,610
554.47
Students in Library Use
5,798
Instruction (total)
5,874
48.45
8,720
1.31
50.39
CBI Workshop Participants
(total)
29.56
1,042
1,350
25.78
1,698
6296
CBI Mike CaRs (total)
29
-35.80
49.70
257
165
247
LRS
FACTS
STUDENT STATS
4.16 Volumes
ASIS FOR EXCELLENCE:
A Reprise
There is an average of 4.16 volumes per student, up from 3.6
FY 88. The LRS spends $ 9.64 per
volumes per
student in
student for acquisitions, down from $12.64 in FY 87
7.44
Volumes
devel-
A major undenaking in the 1988-89 academic year was the
for tic Development o(
opmem of A Oasis for Excellence: A Plan
Prompted by the fact that the
Learninst Resource Service&
Ridgeview Campus LRC would close at the end of May 1989 and
that two new campus LRCs would open during the summer, the
student checks out 7,44 volumes per year, up
The average
growth
LRS Management Team developed a planned approach to
5.46 volumes in FY 88.
from
die
for the past five years. With input from the Campus Deans,
for
plan was developed and presented to the Academic Council
The average student visits
endorsement. After two reviews by the President's Cabinet, the
the LRS 26 times per year.
proposal was submitted to the Board of Trustees for consideration.
a figure relatively constant
Recognizing the need for substantial vecial funding, they granted
over the past three years.
four objectives:
an allocation of $440,000 to accomplish
HIM
develop the Riveiside Campus LRC with new material.; collec-
tions, furniture, and equipment;
develop small circulating collections at the Sou, vest, Ruther-
ford, and 620 Oaks Branch Campuws;
LRS BUDGET PERCENTAGES
F1790
improve access to the district's resources by expanding the ca-
system; and
pability of the Dynix automation
LRC 451
LRC 45%
improve the document delivery capability between the LRCs.
'
ZINV.ZS. w
ADM IN 4%
Acr,r 41
BASIS FOR EXCELIZNCE
.0--
SUMMARY OF ACTIVITY
CBI
100/0
MEDIA 27%
12,216
Print Volumes Purchased:
Ten Svc h,r;
33
Audiovisual Titles Purchased:
TECH SVC 14%
48
Microcomputer Software Programs Purchased:
176
Newspaper and Journal Subscriptions:
17
Index Service Subscriptions
118
Microform Back-Issues and Subscriptions:
The LRS ANNUAL REPORT was produced by LRS staff using
Also purchased:
an LRS Media Macintosh SE and Pagemaker software. Camera
Seven telefacsimile machines and office copiers
ready copy was prepared for printing. W. Lee Hisle, Director of
Seven Dynix PAC terminals and printeis
Dynix support equipment: Modems, light pers. etc.
LRS, coordinated the project and Cheryl Anderson, Media Spe.
Dynix Media Materials Booking System
cialist at Riverside, designed and produced the report.
Shelving, Tables, Carrels, and Chairs for the R VS LRC
AM.
LRS OBJECTIVES 1990
Each fall, LRS managers work with their staff to write work objectives for the coming year. This is a formal process
and done in conjunction with each department's review of their accomplishment.s from the past year. The objectives
written in the fall 1989 will form the basis for next year's departmental reviews. The objectives listed below indicate
the direction Learning Resource Services is growing :his year.
Learning Resource Centers
3
Develop a student questionnaire to measure LRC services. Survey student body in the Spring 1990.
1
Continue process to integrate Library-Use Instruction (LUI) program into all Parallel
Studies courses.
Expand adoption of Chemistry LUI program collegewide. Produce video support module.
Update Dynix Procedures Manuals and develop training modules for Release 120 of the automated
system software.
I
Analyze usage patterns to determine the staffing, materials, and equipment needed as preparation
for the FY91 budget process.
I
Establish a review process for fine/hold disputes.
Computer-Based Instruction
I
Work with faculty to expand use of microcomputers in the curriculum, targeting Business. Math,
and English.
I
Coordinate with the CIS department the use of computer classrooms at branch campuses.
1
Publish a resource guide to CBI software holdings at ACC.
1
Develop a plan for the replacement of obsolete equipment and software in CBI.
1
r'evelop a computer-based ordering and tracking system for the preview and purchase of
audiovisual material and CBI software.
1
Document the need for a Microcomputer Support Specialist to oversee training and
installation of equipment in college offices.
Media Services
1
Support Non-Traditional Instruction course offerings.
Design, develop, and produce instructional and administrative support audiovisual
programming, including studio production video programming.
Organize inventory system thro,:gh microcomputer database program.
3
Develop procedures to adopt Media Materials Booking Systems using Dynix automation
system.
3
Relocate darkroom facility and service. formerly at the Ridgeview Campus to the Rio Grande Carr..
as .
1
Produce a video magazine-style program for the President's Office.
BOARD of TRUSTEES
Chairman
Dr. Bruce M. Murray,
Della May Moore, Vice Chairman
Roosevelt Leaks, Secretary
Jan Albers
Pete Foster
Linda Gray
Mack Ray Hernandez
Murray Shaw
Dr. Dan Angel, President
ins!altion
ACC is an equal opporJnity