Enterprise Software Sourcing Performance: The Impact Logic of On-Demand, On-Premises, and In-House Software on Dynamic Fit and Process-Level Performance Outcomes in Client Organizations PDF
Preview Enterprise Software Sourcing Performance: The Impact Logic of On-Demand, On-Premises, and In-House Software on Dynamic Fit and Process-Level Performance Outcomes in Client Organizations
Progress in IS Marko Nöhren Enterprise Software Sourcing Performance The Impact Logic of On-Demand, On-Premises, and In-House Software on Dynamic Fit and Process-Level Performance Outcomes in Client Organizations Progress in IS More information about this series at http://www.springer.com/series/10440 € Marko Nohren Enterprise Software Sourcing Performance The Impact Logic of On-Demand, On-Premises, and In-House Software on Dynamic Fit and Process-Level Performance Outcomes in Client Organizations MarkoN€ohren UniversityofMannheim Mannheim,Germany This book is based on a doctoral thesis successfully defended at the Business School of the UniversityofMannheim ISSN2196-8705 ISSN2196-8713 (electronic) ProgressinIS ISBN978-3-319-23924-8 ISBN978-3-319-23926-2 (eBook) DOI10.1007/978-3-319-23926-2 LibraryofCongressControlNumber:2015955262 SpringerChamHeidelbergNewYorkDordrechtLondon ©SpringerInternationalPublishingSwitzerland2016 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartof the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilarmethodologynowknownorhereafterdeveloped. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publicationdoesnotimply,evenintheabsenceofaspecificstatement,thatsuchnamesareexempt fromtherelevantprotectivelawsandregulationsandthereforefreeforgeneraluse. Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinformationinthis book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, express or implied, with respect to the material contained hereinorforanyerrorsoromissionsthatmayhavebeenmade. Printedonacid-freepaper Springer International Publishing AG Switzerland is part of Springer Science+Business Media (www.springer.com) To my family ThiSisaFMBlankPage Acknowledgments Theprocessofdevelopingandwritingthisbookhasbeenanenrichingexperience.I would liketothankall those people who have supported mywork and personally accompanied me during my time as a research assistant at the University of Mannheim. Firstandforemost,IwouldliketothankmyacademicadvisorProf.Dr.Armin Heinzl. I very much appreciate the freedom of research he gave me. He always encouragedmetodevelopmyownideas,whileatthesametimeofferinginsightful commentsandpragmaticadvice. IwouldliketoexpressveryspecialthankstoProf.Dr.MichaelRosemann,who invitedmetoaresearchstayatQueenslandUniversityofTechnologyinBrisbane, Australia. He taught me how to think “out of the box” and to pursue innovative ideasinacademicresearch.ItwasagreatpleasuretoworkwithMichaelandIam gratefulthatwekeptintoucheversince. Asapartofmyempiricalstudy,Ihadtheopportunitytoconductinterviewswith CIOs, CEOs,and IT managers in multiple companies. Ivery much appreciate the insightfulconversations.Iamverythankfulforthetimeandeffortthatthepartic- ipantsinvestedtosupportmyresearchandme. Thisstudywaspartiallysupportedbytheresearchproject“ProdIT—Productiv- ity of IT-based Services” as part of the “Strategic Partnership—Productivity of Services,”ledbytheFraunhoferIAO.IthankallprojectmembersfromtheCenter for European Economic Research and Pierre Audoin Consultants for valuable discussions. Ihadthepleasure tospend3yearsasaresearch assistantattheDepartmentof General Management and Information Systems at the University of Mannheim, Business School. I would like to thank the team and especially my former col- leaguesTommiKramer,KaiSpohrer,AlexanderScheerer,SaskiaBick,Christoph Schmidt,ErikHemmer,SebastianStuckenberg,ThomasKude,JensF€orderer,Lars Klimpke,MiroslawLazic,SvenScheibmayr,AlionavonderTrenck,andTillmann Neben for a great and unforgettable experience. A special thank goes to Niklas Schwarzer, who supported me as a working student. I also thank all the students, whosupportedtheProdITproject. vii viii Acknowledgments Furthermore, I would like to thank Professor Dr. Irene Bertschek and Prof. Dr. Christian Becker for serving as members of my dissertation committee. The German Federal Ministry of Education and Research (BMBF) and the German AcademicExchangeService(DAAD)supportedthisresearch. Mannheim,July2015 MarkoN€ohren List of Abbreviations AMCIS AmericasConferenceonInformationSystems BEA Bescheinigungenelektronischannehmen BWW BungeWandWeber CEO Chiefexecutiveofficer CIO Chiefinformationofficer CMS Campusmanagementsystem COO Chiefoperationsofficer CRM Customerrelationshipmanagement ECIS EuropeanConferenceonInformationSystems ELENA ElektronischesEntgeldnachweis-Verfahren EMEA Europe,theMiddleEastandAfrica ERP Enterpriseresourceplanning HTML Hypertextmarkuplanguage ICIS InternationalConferenceonInformationSystems IH In-house IT Informationtechnology KBV Knowledge-basedviewofthefirm MIDS Managementinformationanddecisionsupport N.A. Notapplicable OD On-demand OP On-premises PACIS PacificAsiaConferenceonInformationSystems PCS Procurementsystem POS Point-of-sale RBV Resource-basedviewofthefirm RDT Resource-dependencetheory RIT Representationalviewoninformationtechnology RQ Researchquestion SCM Supplychainmanagement ix
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