English for Service and Tourism Industry

119 Pages·00.878 MB·Russian

by  Раптанова И. Н.

Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»

Министерство образования и науки Российской Федерации

Федеральное государственное бюджетное образовательное учреждение
высшего образования
"Оренбургский государственный университет"

И.Н. Раптанова, К.Г. Чапалда

ENGLISH FOR SERVICE AND
TOURISM INDUSTRY

Рекомендовано ученым советом федерального государственного бюджетного
образовательного учреждения высшего образования «Оренбургский
государственный университет» в качестве учебного пособия для студентов,
обучающихся по программам высшего образования по направлениям
подготовки 43.03.01 Сервис и 43.03.02 Туризм

Оренбург
2016
1
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
УДК 811.111:796.5(075.8)
ББК 81.432.1я73+75.81я73
Р 23

Рецензент – профессор, доктор педагогических наук Н.В. Янкина

Раптанова, И.Н.
Р 23 English for service and tourism industry - Английский язык в сфере
обслуживания и туризма: учебное пособие / И.Н. Раптанова, К.Г.
Чапалда; Оренбургский гос. ун-т. - Оренбург: ОГУ, 2016. – 118 с.
ISBN 978-5-7410-1520-9

Учебное пособие состоит из 11 разделов, раздела для
внеаудиторного чтения и одного приложения. В материал пособия
входят упражнения, направленные на обучение профессионально-
ориентированному чтению, переводу и говорению на английском
языке, а также расширению и активизации студентами обязательного
лексического минимума по специальности.
Учебное пособие предназначено для студентов второго курса по
направлению подготовки 43.03.01 Сервис, 43.03.02 Туризм.

УДК 811.111:796.5(075.8)
ББК 81.432.1я73+75.81я73

ISBN 978-5-7410-1520-9 © Раптанова И.Н.,
Чапалда К.Г., 2016
© ОГУ, 2016

2
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
Содержание

Введение …………………………………………………………………….. 4
1 History of tourism …………………………………………………………. 5
2 Tourism industry. Jobs in tourism industry………………………………… 9
3 Travelling by air……………………………………………………………. 16
4 Travelling by train ………………………………………………................. 25
5 Hotel business………………………………………………………………. 32
6 Management Concepts……………………………………………………… 41
7 Hospitality industry…………………………………………………………. 48
8 Hotel gradation……………………………………………………………… 55
9 Restaurants………………………………………………………………….. 62
10 Entertainment……………………………………………………………… 69
11 Ecotourism……………………………………………………………….... 74
12 Тексты для внеаудиторного чтения…………………………………….. 78
Список использованных источников ……………………………………… 98
Приложение А Краткий грамматический справочник …………………… 100

3
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
Введение

Учебное пособие предназначено для студентов, обучающихся по
направлению подготовки 43.03.01 Сервис и 43.03.02 Туризм. Предлагаемое
пособие построено с учетом стандартов ФГОС ВПО и отвечает требованиям
ООП по дисциплине «Иностранный язык (английский)» для неязыковых
вузов и предназначено для студентов второго курса (3, 4 семестры).
Целью учебного пособия является обучение профессионально-
ориентированному чтению, переводу и говорению на английском языке, а
также расширению и активизации студентами обязательного лексического
минимума по специальности.
В пособии используются аутентичные материалы, вызывающие
профессиональный интерес студентов к содержанию текстов и дающие
возможность высказываться по проблемам их будущей профессии.
Данное учебное пособие состоит из 11 разделов, дополнительного
раздела, содержащего тексты для внеаудиторного чтения, и краткого
грамматического справочника. В основе каждого раздела – тематические
тексты, снабженные словарем, лексическими и грамматическими
упражнениями.
Основные методические принципы пособия вытекают из
последовательной реализации коммуникативного подхода к обучению
устной речи: от простого к сложному, моделирование типичных
коммуникативных ситуаций, поэтапность формирования речевых умений,
комплексность материала и т.д.
Учебное пособие также может быть использовано для самостоятельных
занятий перед поездкой за рубеж для работы в сфере обслуживания: туризме,
ресторанном, гостиничном деле и т.д.

4
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
1 History of tourism

1.1 Memorize the words and word-groups, which you'll come across reading the
text. Consult the pronunciation with the dictionary.
profit выгода, польза
broaden the mind расширять кругозор
challenge вызов
overland сухопутный
to be impressed находиться под впечатлением
sleeping car спальный вагон
baggage багаж
fertility плодородие, богатство
hatred ненависть
to escort сопровождать

1.2 Read the words and remember their pronunciation.

Leicester ['lestə] Лестер
Loughborough [ˈlʌfb(ə)rə] Лафборо
Egypt ['iːʤɪpt] Египет
China ['ʧaɪnə] Китай
Suez Canal [ˌsuːɪzkə'næl] Суэцкий канал
Liverpool ['lɪvəpuːl] Ливерпуль
New York [ˌnjuː'jɔːk] Нью-Йорк
Japan [ʤə'pæn] Япония
Shanghai [ˌʃæŋ'haɪ] Шанхай
Singapore [ˌsɪŋə'pɔː] Сингапур
5
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
Bay of Bengal ['beɪəvbeŋ'gɔːl] Бенгальский залив
Benares [bɪ'nɑːrəs] Бенарес
Ganges ['gænʤiːz] Ганг
Bombay [ˌbɔm'beɪ] Бомбей
Cairo ['kaɪərəu] Каир
Europe ['juərəp ], ['jɔːr-] Европа

1.3 Read the text and try to understand it to be able to do the assignments that
follow.
Around the world in 222 days

The history of modern tourism began on 5 July 1841, when a train carrying
500 factory workers travelled from Leicester to Loughborough, twelve miles away,
to attend a meeting about the dangers of alcohol.
This modest excursion was organized by Thomas Cook, a young man with
neither money nor formal education. His motive was not profit, but social reform.
Cook believed that the social problems of Britain were caused by widespread
alcoholism. Travel, he believed, would broaden the mind and distract people from
drinking.
The success of Cook’s first excursion led to others, and the success of the
business was phenomenal. In 1851, Cook launched his own monthly newsletter,
Cook’s Exhibition Herald and Excursion Advertiser the world’s first travel
magazine; by 1872, the newsletter was selling 100,000 copies a month and its
founder was treated as a hero of the modern industrial age.
When Thomas Cook reached the age of sixty-three, there was still one
challenge ahead of him: to travel round the globe. The idea of travelling ‘to Egypt
via China’ seemed impossible to most Victorians. Cook knew otherwise. In 1869
two things happened that would make an overland journey possible: the opening of
6
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
the Suez Canal and the completion of a railroad network that linked the continent
of America from coast to coast.
He sat off from Liverpool on the steamship Oceanic, bound for New York.
Throughout his travels, his traditional views affected most of what he saw,
including the American railroad system. Although impressed by its open carriages,
sleeping cars, on-board toilets and efficient baggage handling, he was shocked that
men and women were not required to sleep in separate carriages.
Japan delighted him. It was a land of ‘great beauty and rich fertility’, where
the hotels served ‘the best roast beef we have tasted since we left England’. Cook
and his party toured the city of Yokohama in a caravan of rickshaws. ‘We created
quite a sensation,’ he wrote.
Cook’s love of Japan was equaled only by his hatred of China. Shanghai, the
next port of call, offered ‘narrow and filthy streets’ which were full of ‘pestering
and festering beggars’. After twenty-four hours there, Cook had seen enough.
He travelled to Singapore and as he set off across the Bay of Bengal. Cook
was full of confidence, feeling that he understood ‘this business of pleasure’. But
nothing he had seen in Shanghai could have prepared him for the culture shock of
India.
‘At the holy city of Benares we were conducted through centres of filth and
obscenity,’ he wrote. From the deck of a boat on the Ganges he saw the people
washing dead bodies, before burning them on funeral piles beside the river. He
found these scenes ‘revolting in the extreme.’
By the time Cook left Bombay for Egypt, he was showing signs of tiredness.
On 15 February 1873, while crossing the Red Sea, he wrote to The Times that he
would not travel round the world again. ‘After thirty-two years of travelling, with
the view of making travelling easy, cheap, and safe for others, I ought to rest.’ In
Cairo, he fell seriously ill for the first time.
Cook arrived home in England after 222 days abroad. Although he never
attempted another world tour, he continued to escort parties of tourists to
7
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
continental Europe throughout the 1870s, and did not cease his seasonal visits to
Egypt until the late 1880s. He died in July 1892 at the age of eighty-three.

1.4 Say whether the following statements are true or false:

1. Cook organized his first tour in order to make some money.
2. He launched the world’s first travel magazine in 1872.
3. The Suez Canal was opened in 1869.
4. He thought some aspects of the American railroad system were excellent.
5. He preferred China to Japan.
6. He was shocked by what he saw in India.
7. He fell ill towards the end of his round-the-world tour.
8. He handed the business over to his son when he was sixty-five.

1.5 Translate sentences into English, using Perfect Tenses:
1. Я никогда не был в Китае.
2. Он только что совершил кругосветное путешествие.
3. Ваш самолет уже приземлился?
4. Она еще не забронировала билеты.
5. Вы были когда-нибудь в этой стране раньше?
6. Вы заказали билеты по Интернету?
1.6 Comment on the definitions of the “tourism” given below:

а) Tourism is the temporary short-term movement of people to destinations
outside the places where they normally live and work, and their activities during
the stay at these destinations. (Tourism Society, UK, 1991)
b) This is the stuff that changed the word. Along with a handful of other
things - television and the computer - the ability to travel the world freely sets
those who live in the late 20th century (and early 21st century) apart from those who
8
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
lived before it. (Michael Elliot, “The Pleasure Principle”, The Economist, London,
1991).
c) Tourism is the business of providing and arranging holidays and services
for people who are visiting a place.

1.7 Discuss with your classmates the following topic: “Tourism is one of the
leading industries in the world”.

2 Tourism industry. Jobs in tourism industry

2.1 Read the words and remember their pronunciation.

United Kingdom [juː,naɪtɪd'kɪŋdəm] Соединенное Королевство
Roman Empire ['rəumən'ɛmpaɪə] Римская Империя
European [ˌjuərə'piːən ] Европейский
Nice [niːs] Ницца
France [frɑːns] Франция
French Riviera [ˌrɪvɪ'eərə] Французская Ривьера
Bristol ['brɪstl] Бристоль
Carlton ['kɑːltən] Карлтон

2.2 Read and translate the text.

Tourism business as the world’s largest industry and employer

Tourism may be defined as the science, art and business of attracting and
transporting people, accommodating them, and catering to their needs and wants.
Wealthy people have always traveled to distant parts of the world, to see great
buildings, works of art, learn new languages, experience new cultures and to taste
9
Copyright ОАО «ЦКБ «БИБКОМ» & ООО «Aгентство Kнига-Cервис»
different cuisines. Long ago, at the time of the Roman Empire were popular coastal
resorts for the rich. Leisure travel was associated with the Industrial Revolution in
the United Kingdom – the first European country to promote leisure time to the
increasing industrial population. Initially, this applied to the owners of the
machinery of production, the economic oligarchy, the factory owners and the
traders. These comprised the new middle class. Cox & Kings was the first official
travel company to be formed in 1758. The British origin of this industry is
reflected in many place names. In Nice, France, one of the first and best-
established holiday resorts on the French Riviera, the long esplanade along the
seafront is known to this day as the Promenade des Anglais; in many other historic
resorts in continental Europe, old, well-established palace hotels have names like
the Hotel Bristol, the Hotel Carlton or the Hotel Majestic – reflecting the
dominance of English customers.

2.3 Match the words on the left with the definitions on the right.

Accommodations places where the public can obtain food and drink;
amusement park money spent;
Сasino place where people gather for recreational purposes;
catering services area that offers different kinds of entertainments, such as
a thrill rides, magic shows, etc.;
Entertainment place or area to which tourists travel;
Expenditure places at which travelers can obtain a bed (and usually
food) while on a trip (hotels, motels, inns, camping
grounds, etc.);
Leisure place for gambling;
10