Encyclopedia of Human Resource Management, Human Resources and Employment Forms, Vol. 2

369 Pages·2012·1.77 MB·English

Y
THE ENCYCLOPEDIA
OF HUMAN RESOURCE
MANAGEMENT
HR Forms and Job Aids
VOLUME TWO
Executive Editor
William J. Rothwell, Ph.D.
Editors
Jed Lindholm, Karen K. Yarrish,
and Aileen G. Zaballero
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved.
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Library of Congress Cataloging-in-Publication Data
The encyclopedia of human resource management / executive editor, William J. Rothwell.
p. cm.
Includes bibliographical references and index.
ISBN 978-0-470-25773-9 (v. 1)—ISBN 978-0-470-25772-2 (v. 2)—ISBN 978-0-470-25771-5 (v. 3) —
ISBN 978-0-470-59134-5 (set)
1. Personnel management—Encyclopedias. I. Rothwell, William J.
HF5549.A23E53 2012
658.3003—dc23
2011043463
Volume 2 ISBN: 978-0-470-25772-2
Acquiring Editor: Matthew Davis
Director of Development: Kathleen Dolan Davies
Production Editor: Dawn Kilgore
Editor: Rebecca Taff
Editorial Assistant: Michael Zelenko
Manufacturing Supervisor: Becky Morgan
Printed in the United States of America
HB Printing 10 9 8 7 6 5 4 3 2 1
PB Printing 10 9 8 7 6 5 4 3 2 1
CONTENTS
Acknowledgments vii
About the Editors and Authors ix
Forms Included in This Volume xvii
Introduction to Volume Two xxi
PART ONE: RECRUITMENT AND STAFFING 1
What Is Potential? 3
William J. Rothwell
Recruitment and Staffi ng Forms 5
PART TWO: TALENT MANAGEMENT AND DEVELOPMENT 29
What Is a High Potential (HiPo)? 31
William J. Rothwell
iii
iv Contents
Talent Management and Talent Development: What They Are,
and Why You Should Care 33
William J. Rothwell
The Different Leadership Styles 36
Aileen G. Zaballero and Jong Gyu Park
The Difference Between Management Succession Planning and
Technical Succession Planning 39
William J. Rothwell
Career Planning and Development, and Why You
Should Care About It 41
William J. Rothwell
Competency-Based Human Resource Management 45
William J. Rothwell
Values Modeling, and Why You Should Care About It 48
William J. Rothwell
Talent Management Forms 53
Training and Development Forms 77
PART THREE: WORK/PERFORMANCE ANALYSIS AND REWARDS 97
Performance Appraisals: Understanding, Utilizing,
and Unlocking Their Potential 101
Danielle Evanoski
Work/Performance Analysis Forms 105
Rewards Forms 175
PART FOUR: EMPLOYEE RELATIONS AND COMMUNICATION 197
What Are Virtual Teams? 199
Hsin-Ling Tsai
Contents v
Employee Engagement, and Why It Is Important 202
Catherine Baumgardner and Jennifer L. Myers
Employee Wellness Programs 205
Shannon Oyewole and Kelsey Taylor
What Is Disability Competence, and Why
Should You Care About It? 210
Tammy Smith
What Is a “Mature” Worker? 214
Dale Bradley Elwood
Employee Relations Forms 217
PART FIVE: MEASURING ORGANIZATION EFFECTIVENESS 257
What Is HR Transformation? 259
William J. Rothwell
Organizational Effectiveness, and Why It is Important 262
Yasser Binsiddiq and Hsin-Ling Tsai
What Is Corporate Culture? 265
Catherine Baumgardner
Strategic Planning, and Why You Should Care About It 267
M.J. Zygmont and Daniela A. Feenstra
Why Should You Care About Change Management? 270
Nai-Fen Su
Five Approaches to Change in Organizations 273
William J. Rothwell
Action Research for Sustainable Change 283
Maria T. Kirby
Accentuating the Positive: Leveraging Strengths to Advantage 286
William J. Rothwell
vi Contents
How to Identify and Analyze Problems in Your Organization 290
Bud Benscoter
What Is Six Sigma? 295
Sohel M. Imroz
Measuring Organization Effectiveness Forms 301
PART SIX: ADDITIONAL RESOURCES 327
The HRIG Model 329
Work Forms Chart 339
Websites 342
Forms Available on the Website for This Volume 343
Index 347
ACKNOWLEDGMENTS
A special thank you to Hsin-Ling Tsai for organizing and taking the lead role
in this project and with the Penn State Learning & Performance Systems (LPS)
Research Team. Her contribution was pivotal to the development of this volume.
Thank you to the following organizations for sharing their forms:
Allied Services
Gerrity’s Market
Keystone College
Thank you to the following individuals who contributed to the development
of this volume:
Heather Godino
Dana M. Harris, MBA
vii
ABOUT THE EDITORS AND AUTHORS
Rashed A. Alzahmi is a Ph.D. candidate in workforce education and development
with an emphasis on human resource development and organization development
at the Pennsylvania State University. He holds master’s and bachelor’s degrees in
workforce education and development from The Pennsylvania State University and
an AAS in accounting from Pennsylvania College of Technology. Alzahmi was head
of the Scholarship Department in Abu Dhabi National Oil Company (ADNOC) in
the United Aarb Emirates from 2004 to 2010, where he was responsible for training
and recruiting talented individuals to the ADNOC and its group companies through
educational programs. He also served as a committee member in the Glenelg School
of Abu Dhabi. His research interests revolve around strategic planning for human
resource development, workforce planning, and organization development.
Catherine Z. Baumgardner is president of Catherine Baumgardner &
Associates, Inc., a full-service consulting practice focused on the organization
development of customer-focused cultures in the health professions. Catherine has
nearly twenty-fi ve years of experience at senior levels of healthcare m anagement
and consulting and has worked with hospitals and physician practices across the
United States and Canada. She is a fellow in the American College of Healthcare
Executives, and received her bachelor of science in business administration and her
master’s degree in health administration from The Ohio State University. She is a
Ph.D. candidate in workforce education and development at The Pennsylvania State
University, with an emphasis on organization development and human resources.
ix
x About the Editors and Authors
Her research interests include cross-cultural work engagement in the healthcare
fi eld, with a special emphasis on the Hispanic p opulation. She is a popular speaker
and author for industry related associations and professional associations.
G.M. (Bud) Benscoter, Ph.D., is principal associate with Quanovia, a human
performance consulting company. Bud has more than twenty-fi ve years of experi-
ence in marketing, sales, training, organization development, and management.
His consulting clients include IBM, Toyota Motor Sales, Constellation Energy,
Campbell Soup, Pepperidge Farms, AstraZeneca, Wyeth Pharmaceuticals,
Merck, The Bentley Institute and Godiva Chocolatier. He is certifi ed to deliver
360 feedback instruments developed by the Center for Creative Leadership. Bud
has a master’s degree and a Ph.D. in instructional systems design from Penn
State, where he taught for twenty years in both the instructional systems and
M.B.A. programs. He received the Excellence in Teaching Award from the Smeal
College of Management in 1997 and 2005. Bud also taught for three years at the
Wharton School of Business at the University of Pennsylvania and taught man-
agement communications in the Fuqua School of Business at Duke University
from 2006 to 2010. He recently taught two courses in Singapore as an adjunct
faculty member in graduate education for George Washington University.
Yasser Binsiddiq is a fi rst-year Ph.D. candidate in workforce education and
development at Penn State University. He received his bachelor’s degree in
applied mechanical engineering in Saudi Arabia. He worked six years in the
fi eld—taking on progressively increasing responsibilities in managing construction
projects, supervising contractors, and coordinating efforts of dozens of employ-
ers, to name only a few—his desire for entry into higher managerial positions
led him to pursue a master’s degree in business administration in Saudi Arabia.
Then he worked as plant manager in Technical Tetravalent Lead Smelting Plant
for recycling company for three years, providing support to employers in three
different areas concerning plant- related problems. He worked as chief engineer
for an international business group in Jeddah, Saudi Arabia.
Dale Bradley Elwood is a second-year Ph.D. candidate in the workforce educa-
tion and development program with an emphasis on community college leadership
at the Pennsylvania State University. His research interest is to explore career and
technical education teacher preparation opportunities with a goal of preparing
quality CTE teachers for the future.
Danielle Evanoski is a graduate student at The Pennsylvania State University
in the workforce education and development program. Currently, Evanoski is
working as a research assistant while pursuing her doctorate. Her background
is in employment and labor relations. Her research interests are in organization
and leadership development.