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EMOTIONS IN ORGANIZATIONAL BEHAVIOR This page intentionally left blank EMOTIONS IN ORGANIZATIONAL BEHAVIOR Edited by Charmine E. J. Hartel Wilfred J. Zerbe Neal M. Ashkanasy LEA LAWRENCE ERLBAUM ASSOCIATES, PUBLISHERS 2005 Mahwah, New Jersey London Copyright © 2005 by Lawrence Erlbaum Associates, Inc. All rights reserved. No part of this book may be reproduced in any form, by photostat, microform, retrieval system, or any other means, without the prior written permission of the publisher. Lawrence Erlbaum Associates, Inc., Publishers 10 Industrial Avenue Mahwah, New Jersey 07430 Cover design by Kathryn Houghtaling Lacey Library of Congress Cataloging-in-Publication Data Emotions in Organizational Behavior, edited by Charmine Hartel, Wilfred J. Zerbe, and Neal Ashkanasy. ISBN 0-8058-5098-8 (cloth : alk. paper). Includes bibliographical references and index. Copyright information for this volume can be obtained by contacting the Library of Congress. Books published by Lawrence Erlbaum Associates are printed on acid-free paper, and their bindings are chosen for strength and durability. Printed in the United States of America 1 0 9 8 7 6 5 4 3 2 1 Getting to a point like this where one writes a book requires much dedication, effort, and driving force. I have thought a lot about what is behind my driving motivation. I must say that it is not the task itself but the relationships I have with the people involved and those in my life. So I dedicate this book to those people whose names don't appear in any of the bylines but whose love or devo tion fuels my passions and work. And I thank my children and partner, who have understood this and loved me more for it. C.H. I would like to dedicate this book to my late parents, Maurice Ashkanasy and Heather Ashkanasy. N.A. With thanks to the many people who have supported this work in countless ways: colleagues, friends, and family. W.Z. This page intentionally left blank Contents Foreword xi Russell Cropanzano Preface xv Charmine E. f. Hartel, Wilfred J. Zerbe, and Neal M. Ashkanasy About the Editors and Contributors xix 1 Organizational Behavior: An Emotions Perspective 1 Charmine E. F. Hartel, Wilfred F. Zerbe, and Neal M. Ashkanasy Part I: Organizational Behavior and Emotions 2 Emotions: From "Ugly Duckling" Via "Invisible Asset" Toward an Ontological Reframing 11 Dorthe Eide Part II: The Individual Within the Organization 3 "You Wait Until You Get Home": Emotional Regions, Emotional Process Work, and the Role of Onstage and Offstage Support 45 Maree V. Boyle vii viii CONTENTS 4 The Role of Emotion in Employee Counterproductive Work Behavior: Integrating the Psychoevolutionary and Constructivist Perspective 67 Yongmei Liu and Pamela L. Perrewe 5 Emotional Experience of Individualist-Collectivist Workgroups: Findings From a Study of 14 Multinationals Located in Australia 87 Yuka Fujimoto, Charmine E. F. Hartel, and Debra Panipucci 6 A Bounded Emotionality Perspective on the Individual in the Organization 113 Neal M. Ashkanasy, Wilfred F. Zerbe, and Charmine E. F. Hartel Part III: The Interpersonal Within the Organization 7 Individual and Group Affect in Problem-Solving Workgroups 119 Matthew F. Grawitch and David C. Munz 8 Nonsense Makes Sense: Humor in Social Sharing of Emotion at the Workplace 143 Stefan Meisiek and Xin Yao 9 Understanding Cross-Cultural Negotiation: A Model Integrating Affective Events Theory and Communication Accommodation Theory 167 Mona White, Charmine E. F. Hartel, and Debra Panipucci 10 A Bounded Emotionality Perspective on Interpersonal Behavior in Organizations 183 Neal M. Ashkanasy and Wilfred F. Zerbe Part IV: Organizational Processes, Structure, and Design 11 A Reconceptualization of the Emotional Labor Construct: On the Development of an Integrated Theory of Perceived Emotional Dissonance and Emotional Labor 189 Robert S. Rubin, Vicki M. Staebler Tardino, Catherine S. Daus, and David C. Munz CONTENTS ix 12 Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research 213 Joyce E. Bono and Meredith A. Vey 13 The Interaction Effect of Emotional Intelligence and Emotional Labor on Job Satisfaction: A Test of Holland's Classification of Occupations 235 Chi-Sum Wong, Ping-Man Wong, and Kenneth S. Law 14 The Relationship With Patients: "Emotional Labor" and Its Correlates in Hospital Employees 251 Vanda L. Zammuner and Cristina Galli 15 A Bounded Emotionality Perspective on Work Characteristics 287 Wilfred F. Zerbe and Charmine E. F. Hartel Part V: Organizational Change and Changing Organizations 16 Emotion Management to Facilitate Strategic Change and Innovation: How Emotional Balancing and Emotional Capability Work Together 295 Quy Nguyen Huy 17 Managing Emotion: A New Role for Emergent Group Leaders 317 Anthony T. Pescosolido 18 For Better or For Worse: Organizational Culture and Emotions 335 Michelle K. Pizer and Charmine E. F. Hartel 19 A Bounded Emotionality Perspective on Organizational Change and Culture 355 Neal M. Ashkanasy and Charmine E. F. Hartel 20 What an Emotions Perspective of Organizational Behavior Offers 359 Charmine E. F. Hartel, Neal M. Ashkanasy, and Wilfred F. Zerbe References 369 Author Index 407 Subject Index 419