Emotional intelligence : tipping point in workplace excellence PDF
Preview Emotional intelligence : tipping point in workplace excellence
E M O T E M O T I O N A L I O N A L I N T E L L I G E N C E I N T E Tipping Point In Workplace Excellence L L I G E N C E E u g Ae nnA nen ette Vannett W Ne eiePr yerskerkins, a Annette Prins, Eugene Van Niekerk n d and Annette Weyers Emotional Intelligence Emotional Intelligence Copyright © KR Publishing and Annette Prins, Eugene van Niekerk and Annette Weyers All reasonable steps have been taken to ensure that the contents of this book do not, directly or indirectly, infringe any existing copyright of any third person and, further, that all quotations or extracts taken from any other publication or work have been appropriately acknowledged and referenced. The publisher, editors and printers take no responsibility for any copyright infringement committed by an author of this work. Copyright subsists in this work. No part of this work may be reproduced in any form or by any means without the written consent of the publisher or the author. While the publisher, editors and printers have taken all reasonable steps to ensure the accuracy of the contents of this work, they take no responsibility for any loss or damage suffered by any person as a result of that person relying on the information contained in this work. All cases are for illustrative purposes only and the intent is not to evaluate the performance of an organisation. First published in 2011 Second updated edition in 2018 ISBN: 978-1-86922-712-8 (Printed) ISBN: 978-1-86922-713-5 (ePDF) Published by KR Publishing P O Box 3954 Randburg 2125 Republic of South Africa Tel: (011) 706-6009 Fax: (011) 706-1127 E-mail: [email protected] Website: www.kr.co.za Printed and bound: Tandym Print, 1 Park Road, Western Province Park, Epping, 7475 Typesetting, layout and design: Cia Joubert, [email protected] Cover design: Marlene de’Lorme, [email protected] Editing and proofreading: Jennifer Renton, [email protected] Project management: Cia Joubert, [email protected] Emotional Intelligence Tipping Point in Workplace Excellence By Dr Annette Prins Dr Eugene van Niekerk Dr Annette Weyers 2018 | i CONTENTS ABOUT THE AUTHORS iii ACKNOWLEDGEMENTS v PREFACE vi STANDARD ICONS USED viii PART 1: OPENING DOORS TO A BETTER LIFE WITH EMOTIONAL INTELLIGENCE 1 Chapter 1: Introduction 2 Chapter 2: Emotional Intelligence 5 PART 2: ACQUIRING EMOTIONAL INTELLIGENCE SKILLS 34 SECTION A: SELF-PERCEPTION 35 Chapter 3: Self-regard 36 Chapter 4: Self-actualisation 49 Chapter 5: Emotional self-awareness 65 SECTION B: SELF-EXPRESSION 87 Chapter 6: Emotional expression 88 Chapter 7: Assertiveness 103 Chapter 8: Independence 123 SECTION C: INTERPERSONAL Chapter 9: Interpersonal relationships 136 Chapter 10: Empathy 153 Chapter 11: Social responsibility 169 SECTION D: DECISION-MAKING 179 Chapter 12: Problem-solving 180 Chapter 13: Reality testing 197 Chapter 14: Impulse control 209 ii | SECTION E: STRESS MANAGEMENT 227 Chapter 15: Flexibility 228 Chapter 16: Stress tolerance 245 Chapter 17: Optimism 269 SECTION F: WELL-BEING 285 Chapter 18: Well-being and happiness 286 Chapter 19: Concluding remarks 301 INDEX 306 | iii ABOUT THE AUTHORS Dr Annette Prins Dr Annette Prins, a senior counselling psychologist, involves herself with developing human capital. She lectured at and was sub-head of Psychology at the Bloemfontein campus of Vista University. She held several leadership positions, then opted for a position as student counsellor, one she enjoyed tremendously. She subsequently moved to the University of the Free State to become involved in postgraduate teaching and staff development. Later, in response to a need, she initiated and headed the Staff Wellness Programme. She, along with her staff, hosted bi-annual conferences on work wellness. Annette was the CEO and co-owner of the company Talent and Wellness Management, she developed and presented an array of workshops in the people skills arena within the tertiary sector and the corporate environment. She has run a part-time private practice since 1992, and full time since 2015, where she specialises in stress management, anxiety, mood disorders and trauma counselling. Annette co-edited Counselling in Southern Africa: A Youth Perspective and authored three chapters in the 2009 updated reprint, entitled Handbook on Counselling Youth. At the request of an international publishing house, her PhD appeared in print in 2010 under the title Emotional Intelligence and Leadership: A Work Wellness Perspective. She was editor to Emotional Intelligence: Tipping Point in Workplace Excellence (2011) published by Knowres. Annette has also published articles in a number of accredited and non-accredited journals, and has presented papers at both national and international conferences. She obtained her Master’s degree in Counselling Psychology cum laude, and in her final year of study she received the top achiever award. Dr Eugene van Niekerk Eugene C. van Niekerk BA (SA) (Hons) MSc (psychol.) (UCT) D.Litt et Phil (UFH) is a former Associate Professor in Psychology at Vista University - subsequently incorporated into the University of the Free State. He has taught psychology at both the under-graduate and post-graduate levels, including lecturing to psychiatric registrars in the Faculty of Medicine at Free State University. With numerous publications to his credit, Eugene is author and lead editor to a number of books, including, amongst others, Paradigms of Mind – Personality Perspectives in Context (1997) published by Oxford University Press; Counselling in Southern Africa: A Youth Perspective (2001) and Handbook of Youth Counselling (2009), both published by Heineman; and Emotional Intelligence: Tipping Point in Workplace Excellence (2011), published by Knowres. His academic background is also complemented by his work as a psychotherapist and corporate consultant. Eugene’s interests include emotional intelligence; mind-body medicine; mental health in an information society; and iv | how affective neuroscience is able to improve individual and organisational performance. Eugene is presently working on a manuscript, Mind Alive, which essays how the mind can better buttress and even flourish in modern times. He currently lives in Cape Town. Dr Annette Weyers Annette Weyers (PhD) is a senior social worker registered with the South African Council of Social Service Professions (1003918). As a consultant social worker she has been part of the wellness industry for 15 years. She was co-founder of the Centre for Talent and Wellness Management, an organisation that offered professional services to develop human talent and promote wellness. Services to employees included support and interventions through counselling, coaching, inspirational talks and workshops. In 2015 she resigned from the Centre for Talent and Wellness Management to pursue her interest in assisting women in their psychological and spiritual quest for wholeness and meaning. Annette’s interest in the search for meaning stemmed from her work with the personal development of employees, and served as inspiration for her PhD study. As part of her research she attended various international conferences and workshops, and gained valuable experience in various approaches and techniques that support the pursuit for wholeness and meaning. Further to her studies, she also explored feminine psychology, as well as the work of C.G. Jung on the proses of individuation, relative to the quest for wholeness.
The list of books you might like
