Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results PDF
Preview Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results
Emotional Intelligence for Project Managers Second Edition Bulk discounts available. For details visit: www.amacombooks.org/go/specialsales Or contact special sales: Phone: 800-250-5308 E-mail: [email protected] View all of the AMACOM titles at: www.amacombooks.org American Management Association: www.amanet.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Mersino, Anthony. Emotional intelligence for project managers : the people skills you need to achieve outstanding results / Anthony Mersino. — Second edition. pages cm Includes bibliographical references and index. ISBN 978-0-8144-3277-8 (alk. paper) — ISBN 0-8144-3277-8 (alk. paper) 1. Project management— Psychological aspects. 2. Emotional intelligence. 3. Teams in the workplace—Management. I. Title. HD69.P75M475 2013 658.4′04019—dc23 2012051364 © 2013 Anthony C. Mersino All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. The scanning, uploading, or distribution of this book via the Internet or any other means without the express permission of the publisher is illegal and punishable by law. Please purchase only authorized electronic editions of this work and do not participate in or encourage piracy of copyrighted materials, electronically or otherwise. Your support of the author’s rights is appreciated. About AMA American Management Association (www.amanet.org) is a world leader in talent development, advancing the skills of individuals to drive business success. Our mission is to support the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, podcasts, conferences, corporate and government solutions, business books and research. AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey. Printing number 10 9 8 7 6 5 4 3 2 1 Contents Acknowledgments PART 1 An Introduction to Emotional Intelligence 1 My Growth in Emotional Intelligence A Dangerous Situation Emotional Mastery for Project Managers Project Management Is Competitive The Rules for Project Managers Have Changed What Is Emotional Intelligence? Measuring Your Emotional Intelligence The Good News About Emotional Intelligence Applying Emotional Intelligence to Project Mangement Emotional Intelligence Is Vital to Project Managers 2 A Brief Primer on Emotional Intelligence The Popularity of Emotional Intelligence Some Useful Definitions How to Improve Your Understanding of Emotional Intelligence Concepts Learning About Emotional Intelligence Is Only the First Step PART 2 Project Management Begins with Self-Management 3 Self-Awareness An Introduction to Self-Awareness Emotional Self-Awareness Accurate Self-Assessment Self-Confidence Techniques to Improve Your Self-Awareness Personal Action Plan: Self-Awareness 4 Self-Management The Emotional Intelligence Model for Project Management Self-Control Prethinking or Foreshadowing Techniques to Improve Our Self-Control Personal Action Plan: Self-Management PART 3 Building Project Stakeholder Relationships 5 Social Awareness An Introduction to Social Awareness Empathy Seeing Others Clearly Organizational Awareness Emotional Boundaries Techniques for Improving Our Social Awareness Personal Action Plan: Social Awareness 6 Relationship Management An Introduction to Relationship Management Stakeholder Relationships Developing Others Telling the Truth Additional Principles of Relationship Building Techniques for Managing Relationships on Projects Personal Action Plan: Relationship Management PART 4 Using EQ to Lead Project Teams 7 Project Team Leadership An Introduction to Project Team Leadership Communications Methods of Project Communications Conflict Management Inspirational Leadership Additional Considerations for Team Leaders Techniques for Improving Project Team Leadership Personal Action Plan: Project Team Leadership 8 Creating a Positive Team Environment What Makes a Great Project Team? How PMs Set the Tone and Direction for the Project The Team Within the Team Techniques for Creating a Positive Team Environment Personal Action Plan: Creating a Positive Team Environment 9 Leveraging Emotional Intelligence on Large and Complex Projects Are You Ready to Lead Large and Complex Projects? Characteristics of Large and Complex Projects Concerns for Large-Scale Project Managers Applying Different Leadership Styles Applying Emotional Intelligence to Virtual Project Teams Emotional Intelligence Techniques for Large and Complex Projects Personal Action Plan: Leveraging Emotional Intelligence on Large and Complex Projects 10 Success with Agile Projects Agile Project Managers, Scrum Masters, Coaches, and Team Leaders Servant Leadership Is an Alternative to Command and Control Agile Leaders Need to Be Emotionally Intelligent Social Awareness and Relationship Management Positive Regard Techniques for Improving Our Success with Agile Projects Personal Action Plan: Success with Agile Projects Epilogue Appendixes A Emotional Tally Sheet B Assessment for Emotional Self-Awareness and Self-Control C Stakeholder Management Tool D Emotional Intelligence Movies and Scenes E Books on Emotional Intelligence F Emotional Intelligence Assessment Instruments Index
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