Emotional Intelligence

56 Pages·2.019 MB·English

by  Bookboon.com

Emotional Intelligence
MTD Training
Download free books at
MTD Training
Emotional Intelligence
Download free eBooks at bookboon.com
2
Emotional Intelligence
1st edition
© 2010 MTD Training & bookboon.com
ISBN 978-87-7681-600-1
Download free eBooks at bookboon.com
3
Emotional Intelligence Contents
Contents
Preface 7
1 O verview of Emotional Intelligence 9
1.1 Introduction 9
1.2 Theories of Multiple Intelligences 10
1.3 The Importance of Emotions 11
1.4 Emotions and the Brain 13
2 W hy Emotional Intelligence Matters in the Workplace 15
2.1 Introduction 15
2.2 Case Study Examples 17
3 M odels of Emotional Intelligence 21
3.1 Introduction 21
3.2 The Ability-Based Model 21
3.3 The Trait Model of EI 22
III jjjoooiiinnneeeddd MMMIIITTTAAASSS bbbeeecccaaauuussseee ���eee GGGrrraaaddduuuaaattteee PPPrrrooogggrrraaammmmmmeee
fffooorrr EEEnnngggiiinnneeeeeerrrsss aaannnddd GGGeeeooosssccciiieeennntttiiissstttsss
III wwwaaannnttteeeddd rrreeeaaalll rrreeessspppooonnnsssiiibbbiiillliii��� wwwMMM.daaaiseeecrrrosssvkkke...cccrmooommmita///MMMs.iiictttoaaamsss
I joined MITAS because �e Graduate Programme
for Engineers and Geoscientists
I wanted real responsibili�
Maersk.com/Mitas
MMMooonnnttthhh 111666
IIIIII wwwwwwaaaaaassssss aaaaaa cccooonnnssstttrrruuuccctttiiiooonnn Month 16
sssuuupppeeerrrvvviiiIIsss wwooorrraa iiissnnn aa construction
ttthhheee NNNooorrrttthhh SSSeeeaaa supervisor in
aaadddvvviiisssiiinnnggg aaannnddd the North Sea
hhhhhheeeeeelllpppiiinnnggg fffooorrreeemmmeeennn advising and
RRReeeaaalll wwwooorrrkkk
IIIIIInnnnnntttttteeeeeerrrrrrnnnnnnaaaaaattttttiiiiiioooooonnnnnnaaaaaaaaallllll oooppppppooorrrtttuuunnniiitttiiieeesss ssssssooolllvvveee ppprrrooobbbllleeemmmhhssseelping foremen
������rrrrrreeeeeeeeeeee wwwwwwooooooooorrrrrrkkk ppplllaaaccceeemmmeeennntttsss Real work
IInntteerrnnaattiioonnaaall opportunities ssolve problems
��rreeee wwooorrk placements
Download free eBooks at bookboon.com
4 Click on the ad to read more
Emotional Intelligence Contents
3.4 Mixed Models of EI 23
4 Self-Awareness 26
4.1 Introduction 26
4.2 Emotional Self-Awareness 26
4.3 Accurate Self-Assessment 30
4.4 Self-Confidence 33
5 Self-Management 35
5.1 Introduction 35
5.2 Self-Control 36
5.3 Trustworthiness 40
5.4 Conscientiousness 40
5.5 Adaptability 41
5.6 Achievement Orientation 42
5.7 Initiative 43
www.job.oticon.dk
Download free eBooks at bookboon.com
5 Click on the ad to read more
Emotional Intelligence Contents
6 Social Awareness 44
6.1 Introduction 44
6.2 Empathy 44
6.3 Organizational Awareness 47
6.4 Service Orientation 48
7 Social Skills 49
7.1 Introduction 49
7.2 Influence 50
7.3 Leadership 51
7.4 Developing Others 51
7.5 Communication 52
7.6 Change Catalyst 52
7.7 Conflict Management 53
7.8 Building Bonds 54
7.9 Teamwork and Collaboration 55
8 Resources 56
Study at Linköping University
and get the competitive edge!
Interested in Computer Science and connected fields? Kick-start
your career with a master’s degree from Linköping University,
Sweden – one of top 50 universities under 50 years old.
www.liu.se/master
Download free eBooks at bookboon.com
6 Click on the ad to read more
Emotional Intelligence Preface
Preface
We all know someone who is incredibly bright and yet cannot seem to pull their life together. The
brilliant student who flunks out of university, or the incredibly intelligent worker who can’t seem to get
ahead in their company. We know from our familiarity with them that they have a good to superior
intelligence level, but that doesn’t seem to be enough to ensure success. And at the same time, we can
probably describe in some form why we feel these people have not been successful. Our descriptions
would include certain traits or behaviors that have nothing to do with intelligence.
Over time, scientists have begun to study why standard intelligence along isn’t enough to predict
performance in an individual. They have realized that there is another type of intelligence that isn’t
related to the standard cognitive intelligence – it’s called emotional intelligence.
This textbook will cover what emotional intelligence is, how you can discover what your own EI
actually is and how, by understanding your own emotions and those of others, take your leadership and
management skills to the next level.
Sean McPheat, the Founder and Managing Director of management development specialists, MTD
Training is the author of this publication. Sean has been featured on CNN, BBC, ITV, on numerous
radio stations and has contributed to many newspapers. He’s been featured in over 250 different
publications as a thought leader within the management development and training industry.
MTD has been working with a wide variety of clients (both large and small) in the UK and internationally
for several years.
MTD specialise in providing:
• In-house, tailor made management training courses (1–5 days duration)
• Open courses (Delivered throughout the UK at various locations)
• Management & leadership development programmes (From 5 days to 2 years)
• Corporate and executive coaching (With senior or middle managers)
Download free eBooks at bookboon.com
7
Emotional Intelligence Preface
MTD provide a wide range of management training courses and programmes that enable new and
experienced managers to maximise their potential by gaining or refining their management and leadership
skills.
Our team of highly skilled and experienced trainers and consultants have all had distinguished careers
in senior management roles and bring with them a wealth of practical experience to each course. At
MTD Training we will design and deliver a solution that suits your specific needs addressing the issues
and requirements from your training brief that best fits your culture, learning style and ways of working.
Our programmes are delivered when and where you need them! We believe that training should be fun,
highly interactive and provide “real world” practical techniques and methods that you can use back in
the office – and that’s exactly what we provide.
Download A FREE Self Study Management Course
Please visit our website www.m-t-d.co.uk for further details about the services that we offer and to also
download a FREE Self Study Management Course
Contact MTD:
Online:
Web: www.m-t-d.co.uk
Email: [email protected]
Telephone:
From The UK: 0800 849 6732
International: ++ 44 800 849 6732
Download free eBooks at bookboon.com
8
Emotional Intelligence Overview of Emotional Intelligence
1 O verview of Emotional
Intelligence
1.1 Introduction
We all know someone who is incredibly bright and yet cannot seem to pull their life together. The
brilliant student who flunks out of university, or the incredibly intelligent worker who can’t seem to get
ahead in their company. We know from our familiarity with them that they have a good to superior
intelligence level, but that doesn’t seem to be enough to ensure success. And at the same time, we can
probably describe in some form why we feel these people have not been successful. Our descriptions
would include certain traits or behaviors that have nothing to do with intelligence.
The study of emotional intelligence has its roots in the work of Darwin, who posited
that emotional expression was essential for survival.
Over time, scientists have begun to study why standard intelligence along isn’t enough to predict
performance in an individual. They have realized that there is another type of intelligence that isn’t
related to the standard cognitive intelligence – it’s called emotional intelligence.
Emotional intelligence is a relatively new subject of study, though its roots go back to the time of
Darwin, who posited that emotional expression was essential for survival. But what do we mean when
we talk about emotional intelligence? The fact is that there are numerous ways of defining emotional
intelligence. But for now, let’s say that it is the ability to be aware of your emotions and the emotions of
others and then to use that knowledge to help manage the expression of emotions so that they foster
success instead of cause roadblocks.
Those who have high levels of emotional intelligence, or EI for short, are able to understand the physical,
mental, and social impact that negative emotions have on their bodies, minds, relationships, and ability
to pursue and achieve goals. They then are able to moderate their own emotions so that their emotions
support their activities and enhance their quality of life.
Emotional intelligence involves a combination of competencies which allow a
person to be aware of, to understand, and to be in control of their own emotions,
to recognize and understand the emotions of others, and to use this knowledge to
foster their success and the success of others.
People with highly developed EI are proven to be more successful in the workplace because they can
understand their emotions and why they behave the way that they behave. They can use their emotions as
clues to what their body and mind are trying to tell them. And they can use their EI to truly understand
others and their points of view.
Download free eBooks at bookboon.com
9
Emotional Intelligence Overview of Emotional Intelligence
When they wield this kind of tool, they can overcome the kinds of emotional obstacles that tend to stop
us all. They can understand why others feel the way that they feel and why they are doing what they are
doing, and use that knowledge to help others perform at their best. They can resolve conflict quickly and
recover from setbacks with aplomb. They are good in a crisis, strong at communicating, and successful
where others fail. Later in this ebook, we’ll look in more detail at some real-life examples of how EI
can help you in the workplace. But now, let’s look at how emotional intelligence is different from our
traditional ideas about intelligence.
1.2 Theories of Multiple Intelligences
Until the last century, the understanding of intelligence was strictly related to cognitive functions such
as memory, learning, and problem-solving. However, scientists had begun to understand by the 1900s
that non-cognitive aspects of intelligence also exist.
For example, E.L. Thorndike described a type of social intelligence that was related to managing
and understanding others. In 1940, David Wechsler further developed the concept of non-cognitive
intelligence by arguing that no full definition of intelligence could exist until we were able to fully define
those aspects that were not related to traditionally measured cognitive skills.
Then in 1983, Howard Gardner published a groundbreaking work entitled Frames of Mind: The Theory
of Multiple Intelligences. He argued that people have more than one type of intelligence, and that these
types of intelligence were also actually cognitive in nature, yet could not fully be defined by current models
such as standard Intelligent Quotient (IQ) tests. His model for multiple intelligences focused mainly on:
• Intrapersonal Intelligence: the ability to understand one’s own feelings, motivations, and
fears)
• Interpersonal Intelligence: the ability to understand others and their desires, motivations,
and intentions
Howard Gardner’s work proposed two additional types of intelligence:
Intrapersonal Intelligence and Interpersonal Intelligence.
Gardner believed that these additional intelligence types were just as important as traditional intelligence
in predicting performance and success. So although the term emotional intelligence wasn’t being used
at the time, the concept was being explored.
It wasn’t until 1985 that the term emotional intelligence was first used in the sense that we use it today,
to describe these additional types of intelligence. The term was used in the doctoral thesis of Wayne
Payne, A Study of Emotion: Developing Emotional Intelligence. From this point, the field has become
rich with different models for defining emotional intelligence.
Download free eBooks at bookboon.com
10