Dedication With love and gratitude we dedicate the 18th edition to all of our mothers who have made this book possible, particularly Elizabeth Lindley Post (1920–2010), known to us simply and affectionately as “Mud.” Contents Cover Title Page Dedication A Note to Readers ETIQUETTE EVERY DAY Part I - Everyday Manners 1 - Guidelines CHAPTER for Living 2 - Important CHAPTER Manners for Every Day 3 - Common CHAPTER Courtesies 4 - Your CHAPTER Personal Image 5 - Table CHAPTER Manners Part II - Out and About 6 - Living with CHAPTER Neighbors 7 - Around CHAPTER Town 8 - Dining Out CHAPTER 9 - Traveling CHAPTER Near and Far 10 - Sports and CHAPTER Recreation 11 - Attending CHAPTER Performances 12 - Tipping CHAPTER 13 - Volunteering CHAPTER 14 - Official Life CHAPTER Part III - Communication and Technology 15 - The Good CHAPTER Conversationalist 16 - Notes and CHAPTER Letters 17 - Social CHAPTER Names and Titles 18 - Telephone CHAPTER Manners 19 - Personal CHAPTER Communication Devices 20 - Computers CHAPTER and Communication Part IV - Social Life 21 - Hosts and CHAPTER Guests 22 - Houseguests CHAPTER 23 - Invitations CHAPTER and Announcements 24 - Entertaining CHAPTER at Home 25 - Celebrations CHAPTER Through Life 26 - Formal CHAPTER Dinners and Parties 27 - Ceremonies CHAPTER and Religious Services 28 - Giving and CHAPTER Receiving Gifts 29 - Dating CHAPTER 30 - Social CHAPTER Networking LIFE IN THE WORKPLACE Part V - Getting the Job 31 - The Job CHAPTER Search 32 - The Job CHAPTER Interview Part VI - On the Job 33 - Office Issues CHAPTER 34 - Workplace CHAPTER Relationships 35 - Customers, CHAPTER Clients, Vendors, and Contractors 36 - The Social CHAPTER Side of Business LIFE STAGES AND SPECIAL TIMES Part VII - Home and Family Life