Electronic Government: 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008. Proceedings PDF
Preview Electronic Government: 7th International Conference, EGOV 2008, Turin, Italy, August 31 - September 5, 2008. Proceedings
Lecture Notes in Computer Science 5184 CommencedPublicationin1973 FoundingandFormerSeriesEditors: GerhardGoos,JurisHartmanis,andJanvanLeeuwen EditorialBoard DavidHutchison LancasterUniversity,UK TakeoKanade CarnegieMellonUniversity,Pittsburgh,PA,USA JosefKittler UniversityofSurrey,Guildford,UK JonM.Kleinberg CornellUniversity,Ithaca,NY,USA AlfredKobsa UniversityofCalifornia,Irvine,CA,USA FriedemannMattern ETHZurich,Switzerland JohnC.Mitchell StanfordUniversity,CA,USA MoniNaor WeizmannInstituteofScience,Rehovot,Israel OscarNierstrasz UniversityofBern,Switzerland C.PanduRangan IndianInstituteofTechnology,Madras,India BernhardSteffen UniversityofDortmund,Germany MadhuSudan MassachusettsInstituteofTechnology,MA,USA DemetriTerzopoulos UniversityofCalifornia,LosAngeles,CA,USA DougTygar UniversityofCalifornia,Berkeley,CA,USA GerhardWeikum Max-PlanckInstituteofComputerScience,Saarbruecken,Germany Maria A. Wimmer Hans J. Scholl Enrico Ferro (Eds.) Electronic Government 7th International Conference, EGOV 2008 Turin, Italy, August 31 - September 5, 2008 Proceedings 1 3 VolumeEditors MariaA.Wimmer UniversityofKoblenz-Landau,InstituteforISResearch Universitätsstr.1,56070Koblenz,Germany E-mail:[email protected] HansJ.Scholl UniversityofWashington,TheInformationSchool Seattle,WA98195-2840,USA E-mail:[email protected] EnricoFerro IstitutoSuperioreMarioBoella(ISMB) TechnologytoBusinessIntelligenceArea ViaBoggio61,10138Turin,Italy E-mail:[email protected] LibraryofCongressControlNumber:2008932041 CRSubjectClassification(1998):K.4,K.6.5,K.5,K.3,C.2,H.5,H.4 LNCSSublibrary:SL3–InformationSystemsandApplication,incl.Internet/Web andHCI ISSN 0302-9743 ISBN-10 3-540-85203-4SpringerBerlinHeidelbergNewYork ISBN-13 978-3-540-85203-2SpringerBerlinHeidelbergNewYork Thisworkissubjecttocopyright.Allrightsarereserved,whetherthewholeorpartofthematerialis concerned,specificallytherightsoftranslation,reprinting,re-useofillustrations,recitation,broadcasting, reproductiononmicrofilmsorinanyotherway,andstorageindatabanks.Duplicationofthispublication orpartsthereofispermittedonlyundertheprovisionsoftheGermanCopyrightLawofSeptember9,1965, initscurrentversion,andpermissionforusemustalwaysbeobtainedfromSpringer.Violationsareliable toprosecutionundertheGermanCopyrightLaw. SpringerisapartofSpringerScience+BusinessMedia springer.com ©Springer-VerlagBerlinHeidelberg2008 PrintedinGermany Typesetting:Camera-readybyauthor,dataconversionbyScientificPublishingServices,Chennai,India Printedonacid-freepaper SPIN:12446704 06/3180 543210 Preface The EGOV series of annual international conferences is dedicated to the nu- merous aspects of electronic government in both research and practice. EGOV showcases completed research, ongoing research, practitioner projects, and general-interest papers. For the fourth year in a row, the conference was an- teceded by a doctoral colloquium. Like its six predecessor conferences, EGOV 2008 brought together scholars and practitioners from across the globe. This year, five continents and 36 countries were represented. Along with the eGovernment Track at the Hawaii International Conference on System Sciences (HICSS), and the International Conference on Digital Gov- ernmentResearch(dg.o)intheUSA,theEGOVconferencehasestablisheditself asaleadingannualconferenceoneGovernment,eParticipationandeGovernance in Europe with a global reach. In the “Call for Papers” this year, a number of topical threads were high- lighted, which attracted 119 submissions. Among these submissions, which in- cluded full researchpapers, work-inprogresspapers on ongoingresearchas well as project and case descriptions, 32 full research papers (empirical and concep- tual)wereacceptedfortheLNCSproceedingsofEGOV2008.Thesepapershave been clustered under the following headings: – Strategies and Frameworks – Transforming Government – Assessment and Evaluation – User Centricity and Inclusion – Service Architecture, Interoperability and Application of Semantic Technologies. The ongoing research and innovative contributions, case and project de- scriptions as well as workshop and panel abstracts, which were also accepted, are published in a complementary proceedings volume in Trauner Druck, Linz, Austria. Atquiteafewconferences,“bestpapers”arerecognizedandawarded.EGOV deliberately takes a different path. We do not pretend to be able to objectively identify “best” papers for the lack of adequate and agreed-upon metrics in a overwhelminglymulti-andinterdisciplinarydomainofstudywithnumerousand different standards of inquiry in the various disciplines. However, the EGOV organizationawardsoutstandingpapers,thatis,paperswhichmakeadifference. Outstanding papers are recognized in three categories: – The most interdisciplinary and innovative researchcontribution – The most compelling research reflection – The most promising practical concept VI Preface Asofthiswritingthe winnersinthesethreecategoriesofoutstandingpapers werenotyetdetermined.However,theawardceremonyhasbecomeafocalpoint of attention at the conference. ManypeoplemakelargeeventslikeEGOV2008happen.Wethankthemem- bers of the EGOV 2008 Program Committee and additional reviewers for their great efforts in reviewing the submitted papers. Gabriela Wagner of the DEXA organization as well as the DEXA staff deserve special thanks for taking care of organizationalissues of EGOV. Sebastian Wolf of the University of Koblenz- Landau/Germany was a key support in the administrative management of the reviewprocess,the set-upofthe programandcoordinationofauthors’requests, as well as in compiling the proceedings of EGOV 2008. ThePolytechnicofTurininNorthernItalyhostedthe 2008editionofDEXA and EGOV. This fine Polytechnic University prides itself of a long tradition in scholarship and higher education, which encompasses schools of architecture, engineering, and a graduate school. Across schools and programs, information technology is a mainstay on this institution’s scholarly agenda. For the eGov- ernment research and practice community this venue provides a natural home. We thank quite a number of local institutions for the support provided in the organizationof the event. It was a pleasure to visit the wonderful city of Turin. September 2008 Maria A. Wimmer Hans J. (Jochen) Scholl Enrico Ferro Organization Executive Committee Maria A. Wimmer University of Koblenz-Landau, Germany Jochen Scholl University of Washington, USA Enrico Ferro Istituto Superiore Mario Boella (ISMB), Italy Program Committee Ashraf Hassan Abdelwahab Deputy to the Minister of State for Administrative Development, Egypt Shadi Al-Khamayseh University of Technology (UTS), Australia Vincenzo Ambriola University of Pisa, Italy Kim Viborg Andersen Copenhagen Business School, Denmark Ari-Veikko Anttiroiko University of Tampere, Finland Yigal Arens Digital Government Research Center, USC/ISI, USA Karin Axelsson Linko¨ping University, Sweden Molnar Balint Corvinus University, Hungary Victor Bekkers Erasmus University Rotterdam, The Netherlands Lasse Berntzen Vestfold University College, Norway John Bertot Florida State University, USA Jean-Loup Chappelet IDHEAP Swiss Graduate School of Public Administration, Switzerland Yannis Charalabidis National Technical University of Athens, Greece Wichian Chutimaskul King Mongkut’s University of Technology Thonburi, Thailand Laurens Cloete CSIR, South Africa Ahmed M. Darwish Minister of State for Administrative Development, Egypt Jim Davis Oxford University, UK Sharon Dawes CTG, University at Albany, USA Rahul De’ Indian Institute of Management Bangalore,India Sara Eriks´en Blekinge Institute of Technology, Sweden Enrico Ferro Politecnico di Torino, Istituto Superiore Mario Boella (ISMB), Italy Iva´n Futo´ Corvinus University of Budapest, Advisor for E-Government, Hungary Fernando Galindo Universidad de Zaragoza,Spain VIII Organization Rimantas Gatautis Kaunas University of Technology, Lithuania Thomas F. Gordon Fraunhofer Institute for Open Communications Systems (FOKUS), Germany Dimitris Gouscos University of Athens, Greece Luis Guijarro-Coloma University of Valencia, Spain Helle Zinner Henriksen Copenhagen Business School, Denmark Eduard Hovy, ISI University of Southern California, USA Tomasz Janowski United Nations University - IIST, Macau, China Marijn Janssen Delft University of Technology, The Netherlands Luiz Antonio Joia Public and Business Administration - Getulio Vargas Foundation, Brazil Ralf Klischewski German University in Cairo, Egypt Trond Knudsen Research Council, Norway Ailsa Kolsaker Surrey University, UK Herbert Kubicek University of Bremen, Germany Mario Jorge Leitao INESC Porto, Portugal Christine Leitner Danube University Krems, Austria Katarina Lindblad-Gidlund Mid Sweden University, Sweden Miriam Lips Victoria University of Wellington, New Zealand Claire Lobet-Maris FUNDP Namour, Belgium Euripides Loukis University of the Aegean, Greece Ann Macintosh Leeds University, UK Alexander Makarenko Institute for Applied System Analysis at National Technical University of Ukraine (KPI), Ukraine Josef Makolm Federal Ministry of Finance, Austria Gregoris Mentzas National Technical University of Athens, Greece Jeremy Millard Danish TechnologicalInstitute, Denmark Carl Erik Moe University of Agder, Norway Bjo¨rn Niehaves European Research Center for Information Systems, Germany Theresa Pardo CTG, University at Albany, USA Vassilios Peristeras DERI, Ireland Gu¨nther Pernul University of Regensburg, Germany Rimantas Petrauskas Mykolas Romeris University, Lithuania Reinhard Posch Technical University of Graz, CIO of the Federal Government, Austria Alexander Prosser Vienna University of Economics, Austria Andreja Pucihar University of Maribor, Slovenia Peter Reichst¨adter Federal Chancellery of Austria, Austria Nicolau Reinhard University of Sa˜o Paulo, Brazil Reinhard Riedl Bern University of Applied Sciences, Switzerland Øystein Sæbø University of Agder, Norway Tomas Sabol Technical University of Kosice, Slovakia Airi Salminen University of Jyva¨skyla¨, Finland Hans Jochen Scholl University of Washington, USA Organization IX Maddalena Sorrentino University of Milan, Italy Dieter Spahni Ruf Informatik, Switzerland Witold Staniszkis Rodan Systems S.A., Poland Efthimios Tambouris University of Macedonia, Greece Yao-Hua Tan Vrije Universiteit Amsterdam, The Netherlands Roland Traunmu¨ller University of Linz, Austria Tom M. van Engers University of Amsterdam, The Netherlands Maria A. Wimmer University of Koblenz-Landau, Germany Sue Williams The University of Sydney, Australia Additional Reviewers Georg Aichholzer Joris Hulstijn Frank Bannister Evangelos Kalampokis Rilwan Basanya Bernhard Karning Suzanne Beaumaster Irene Krebs Fritz Betz Jukka Kultalahti Melanie Bicking Jianwei Liu Margr´etS. Bjo¨rnsd´ottir Juliet Lodge Frances-M. Buggy Marian Mach Lemuria Carter Ansgar Mondorf Giovanni-A. Cignoni Robert Mu¨ller-To¨ro¨k Cristiano Codagnone Thomas Mundt Jim Davies Jacob Nørbjerg Marco De Marco Adegboyega Ojo Stefan Du¨rbeck Eleni Panopoulou Elsa Estevez Sabrina Scherer Patrizia Fariselli Daniel-M. Schmidt Fabio Fioravanti Christian Schneider Leif-S. Flak John Shaddock Enrico Francesconi Jamal Shahin Ludwig Fuchs Ignace Snellen Andrea´s G´abor Csaba Szabo Francisco-JavierGarcia-Marco Ella Taylor-Smith Olivier Glassey R´eka Vas Meliha Handzic Costas Vassilakis Catherine Hardy Francesco Virili Steve Harris Jo¨rn von Lucke Timo Herborn Silke Weiss Vincent Homburg Rolf Wigand Ed Hovy Jiri Hrebicek Table of Contents Strategies and Frameworks, Motivators, and Contexts Does the Answer to eGovernment Lie in Intermunicipal Collaboration? An Exploratory Italian Case Study................................. 1 Maddalena Sorrentino and Enrico Ferro Pacta Sunt Servanda but Where Is the Agreement? The Complicated Case of eCustoms ................................................ 13 Helle Zinner Henriksen, Boriana Rukanova, and Yao-Hua Tan Implementation Challenges: Competing Structures When New Public Management Meets eGovernment .................................. 25 Andreas Ask and ˚Ake Gro¨nlund The Influence of Power in the Development of an Information Infrastructure ................................................... 37 Leila Lage Humes and Nicolau Reinhard Case Study on the Effects of Administrative Informatization on the OrganizationalStructure for the Central Government in Korea ........ 49 Dong-Seok Kang, Hun Yeong Kwon, and Yoon-Seok Ko Control, De-politicization and the eState............................ 61 Rahul De’ Assessment, Evaluation and Benefit Models for ICT Investments Adoption of High Impact Governmental eServices: Seduce or Enforce?........................................................ 73 Rex Arendsen, Tom M. van Engers, and Wim Schurink eGovernment Project Evaluation: An Integrated Framework........... 85 Jianwei Liu, Zsofia Derzsi, Marta Raus, and Alexander Kipp Managing Benefits in the Public Sector. Surveying Expectations and Outcomes in NorwegianGovernment Agencies ....................... 98 Leif Skiftenes Flak and ˚Ake Gro¨nlund Pre-determinants of Implementing IT Benefits Management in Norwegian Municipalities: Cultivate the Context ..................... 111 Tero Pa¨iva¨rinta and Willy Dertz XII Table of Contents Evaluation of ICT Investments in Public Administrations Based on Business Process Models .......................................... 124 J¨org Becker, Philipp Bergener, Stefan Kleist, Daniel Pfeiffer, and Michael Ra¨ckers Capability Maturity Framework for eGovernment:A Multi-dimensional Model and Assessing Tool......................................... 136 Marcelo Iribarren, Gasto´n Concha, Gonzalo Valdes, Mauricio Solar, Mar´ıa T. Villarroel, Patricio Guti´errez, and A´lvaro V´asquez eGovernment Front-End Services: Administrative and Citizen Cost-Benefits.................................................... 148 Kim Viborg Andersen and Rony Medaglia Building a Value-Centric e-Government Service Framework Based on a Business Model Perspective ....................................... 160 Chien-Chih Yu Inclusion and User-Centred Design Unity in Diversity: An Analysis of Inter-governmentalCooperation in the Field of geoICT .............................................. 172 Walter T. de Vries eElectioneering: Current Research Trends ........................... 184 Dimitra Kampitaki, Efthimios Tambouris, and Konstantinos Tarabanis Using Online Public Services: A Measurement of Citizens’ Operational, Formal, Information and Strategic Skills ............................ 195 Alexander van Deursen and Jan van Dijk Citizen Participation and Involvement in eGovernment Projects: An Emergent Framework............................................. 207 Karin Axelsson and Ulf Melin Channel Perceptions and Usage: Beyond Media Richness Factors....... 219 Willem Pieterson, Marije Teerling, and Wolfgang Ebbers Digital Divide in eGovernment: The eInclusion Gap Model ............ 231 J¨org Becker, Bj¨orn Niehaves, Philipp Bergener, and Michael Ra¨ckers Engineering User Requirements for e-Government Services: A Dutch Case Study...................................................... 243 Lex van Velsen, Thea van der Geest, Marc ter Hedde, and Wijnand Derks Transparent Complexity by Goals.................................. 255 Vytautas Cˇyras and Friedrich Lachmayer
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