ECSCW ’99: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work 12–16 September 1999, Copenhagen, Denmark PDF
Preview ECSCW ’99: Proceedings of the Sixth European Conference on Computer Supported Cooperative Work 12–16 September 1999, Copenhagen, Denmark
Proceedings of the Sixth European Conference on Computer Supported Cooperative Work ECSCW ’99 Proceedings of the Sixth European Conference on Computer Supported Cooperative Work 12-16 September 1999,Copenhagen, Denmark Editedby Susanne Bødker University ofAarhus, Denmark Morten Kyng TheDanish NationalCentre forITResearch, Denmark and Kjeld Schmidt Technical University of Denmark,Denmark CoverDesign byJette Guldfeldt, Graphix KLUWER ACADEMIC PUBLISHERS NEW YORK/BOSTON/DORDRECHT/LONDON/MOSCOW eBookISBN: 0-306-46984-7 Print ISBN: 0-7923-5947-X ©2002 Kluwer Academic Publishers New York, Boston, Dordrecht, London, Moscow All rights reserved No part of this eBook may be reproduced or transmitted in any form or by any means, electronic, mechanical, recording, or otherwise, without written consent from the Publisher Created in the United States of America Visit Kluwer Online at: http://www.kluweronline.com and Kluwer's eBookstore at: http://www.ebooks.kluweronline.com Table of Contents From theEditor ix ECSCW ’99 Conference Committee xi ECSCW ’99 Program Committee xii Taking the work out of workflow: Mechanisms for document- 1 centered collaboration Anthony LaMarca, W. Keith Edwards, Paul Dourish, John Lamping, Ian Smith, and Jim Thornton (Xerox PARC) TheManufaktur: Supporting workpractice in(landscape) 21 architecture Monika Büscher (Lancaster Univ.), Preben Mogensen (Univ. of Aarhus), Dan Shapiro (Lancaster Univ.), and Ina Wagner (Vienna Technical Univ.) Sixrolesofdocuments inprofessionals’ work 41 Morten Hertzum (Risø National Laboratory) AREA: Across-application notificationserviceforgroupware 61 Ludwin Fuchs (Boeing Mathematics and Computing Technology) Movingoutofthemeetingroom:Exploringsupportformobile 81 meetings JensBergquist, PerDahlberg, FredrikLjungberg (Viktoria Institute); and Steinar Kristoffersen (Norwegian Computing Centre) Activity Awareness: Framework for sharing knowledge of 99 people, projects, and places Koichi Hayashi, Tan Hazama, Takahiko Nomura, Toshifumi Yamada (Fuji Xerox); and Stephan Gudmundson (Univ.ofBritish Colombia) The properties of mixed reality boundaries 119 Boriana Koleva, SteveBenford, and Chris Greenhalgh (Univ.ofNottingham) vi The adoptionanduseofBABBLE:Afield studyofchatinthe 139 workplace Erin Bradner (Univ. of California at Irvine); Wendy A. Kellogg and Thomas Erickson (IBM T.J. WatsonResearch Center) Meeting at the desktop: An empirical study ofvirtually 159 collocated teams Gloria Mark (GMD-FIT), Jonathan Grudin (Microsoft Research), and Steven E. Poltrock (Boeing Co.) Broadcasting on-linesocial interaction asinhabitedtelevision 179 Steve Benford, Chris Greenhalgh, Mike Craven (Univ. of Nottingham); Graham Walker, Tim Regan, Jason Morphett (BT Laboratories); John Wyver (Illuminations Television); and John Bowers (Royal Institute of Technology) A groupware'slife 199 Volkmar Pipek and Volker Wulf (Univ.of Bonn) The network communities of Senior N et 219 Elizabeth D. Mynatt (Georgia Institute ofTechnology), Annette Adler (Xerox PARC); Mizuko Ito, Charlotte Linde (Institutefor Research on Learning); and Vicky L. O'Day (Univ. ofCalifornia atSanta Cruz) GestureLaser andGestureLaserCar:Developmentofan 239 embodied spaceto supportremote instruction Keiichi Yamazaki, Akiko Yamazaki (Saitama Univ.); Hideaki Kuzuoka, Shinya Oyama (Institute of Engineering Mechanics and Systems); Hiroshi Kato, Hideyuki Suzuki (NEC Corp.); and Hiroyuki Miki (Oki Electric Industry Co.) Exploring supportforknowledge managementinmobilework 259 Henrik Fagrell, Fredrik Ljungberg (Viktoria Institute); and Steinar Kristoffersen (Norwegian Computing Centre) vii Dynamicsinwastewatertreatment:Aframeworkfor 277 understanding formal constructsin complex technical settings OlavW.BertelsenandChristina Nielsen (Univ.of Aarhus) WebDAV:Anetwork protocol for remote collaborative 291 authoring on the Web E. James Whitehead, Jr. (Univ. ofCaliforniaatIrvine), and Yaron Y. Goland (Microsoft Corp.) Informingcollaborativeinformationvisualisationthrough a n 311 ethnography of ambulance control JohnBowers(RoyalInstituteofTechnology)andDavid Martin(Univ. of Manchester) Movingdocumentcollectionsonline:Theevolutionofashared 331 repository RandallH.Trigg,JeanetteBlomberg,andLucySuchman (Xerox PARC) PSI:APlatformforSharedInteract i o n 351 KevinPalfreyman,TomRodden,andJonathanTrevor (Lancaster Univ.) An experiment in interoperating heterogeneous collaborative 371 systems PrasunDewan (Univ. ofNorth Carolina) and Anshu Sharma(Oracle Corp.) NESSIE: An awareness environment for cooperative settings 391 Wolfgang Prinz (GMD-FIT) Meaning-making across remote sites: How delays in 411 transmission affect interaction Karen Ruhleder (Univ. of Illinois) and Brigitte Jordan (Xerox PARC) Augmenting the workaday world with Elvin 431 Geraldine Fitzpatrick, Tim Mansfield, Simon Kaplan, DavidArnold,Ted Phelps, and Bill Segall (Univ. of Queensland) Index ofAuthors 451 From the Editors This volume represents the proceedings of ECSCW’99, the 6th European Con- ference on Computer Supported Cooperative Work. The conference marks the 10 years’ anniversary of ECSCW, an international forum for research activities from various technical and social disciplines. The conference alternates with the ACM international conference on CSCW to provide annually a principal point of focus for CSCW research. The program of technical papers presented here is the result of a difficult review process. This year the conference received 94 submissions of very high quality from which the 23 papers making up the technical programme were selected. Both the number of submissions and the quality and diversity of the programme pre- sented here are testimony to the health of the CSCW community. We are sure that you will enjoy the papers in this volume. The technical papers in this volume are only one aspect of a diverse and dynamic event such as ECSCW. The technical paper program is complemented by tutorials, workshops, demonstrations and posters reflecting some of the most exciting and novel aspects of CSCW. These activities are essential to the success of the confer- ence and the continued growth of the community. This conference could not have taken place without considerable enthusiasm, support and encouragement as well as sheer hard work. Many people have earned the thanks of those who attended and organized ECSCW’99. In particular, we would like to gratefully thank: • All those who submitted to the conference. The standard was very high and reflects well on the research work in the community. • All of those who contributed to the conference through workshops, tutorials, posters, demos, andpaperpresentations. • Allofthosewhocontributedtotheorganizationoftheconference. Planninga major international conference is a complex endeavor and many people made significant contributions to realizing a successful conference. • The Student Volunteers who work so tirelessly during the conference to en- surethingsrunsmoothly. • Those members of the Conference and Program Committees who gave so freely of their time and energy to ensure that the conference was both smoothly run and of high technical quality. The many individuals we owe our thanks to are listed elsewhere in this volume. • The many sponsors and supporters ofECSCW’99 for their contributions to the conference and to the CSCW community generally. Many of these people have been involved with the ECSCW conferences since the first conference 10 yearsago. X We would also like to acknowledge the organizers of the ACM CSCW confer- ence for the support and encouragement they extend to this conference. The close cooperation between ECSCW and the ACM CSCW conferences allows us to con- tinue the growth of a truly international research community tackling the problems core to CSCW. Between both conferences we have been able to establish an annual international conference on CSCW for the last decade charting the development and maturity of the discipline. These proceedings represent the start of the next decade of international CSCW research and the further development of our research com- munity. The future appears to hold considerable promise for us all. Susanne Bødker, Morten Kyng, and Kjeld Schmidt ECSCW’99 Conference Committee Conference co-chairs: Liaisons SusanneBødker,UniversityofAarhus Denmark North America liaison: Saul Greenberg, Kjeld Schmidt, Technical University of University of Calgary, Canada Denmark Australia liaison: Geraldine Fitzpatrick, Program chair: Morten Kyng, The Danish University of Queensland, Australia National Centre for IT Research, Japanliaison:HideakiKuzuoka.University Denmark ofTsukuba, Japan Proceedings chair:Kjeld Schmidt,Technical China liaison: ZongKai Lin, Chinese University of Denmark Academy of Sciences, P. R. China Tutorials chair: Jakob Bardram, University of Aarhus, Denmark Workshop chair: Peter Carstensen, Technical University of Denmark Demonstrations chair: Preben Mogensen, University of Aarhus, Denmark Video chair: Keld Bødker, Roskilde University, Denmark Posters chair: Kim Halskov Madsen, University of Aarhus, Denmark Student volunteer chair: Olav Bertelsen, University of Aarhus, Denmark Doctoral colloquium chair: Liam Bannon, University of Limerick, Ireland Technical support: Peter Berg, The Danish National Centre for IT Research Local coordinator: Morten Hertzum, Risø National Laboratory, Denmark Local arrangements: Morten Nielsen, Risø National Laboratory, Denmark ECSCW’99 Program Committee Morten Kyng(ProgramChair),TheDanish WendyMackay,UniversityofAarhus, NationalCentrefor IT Research, Denmark Denmark GloriaMark,GMD,Germany LiamBannon,University ofLimerick,Ireland RandiMarkussen,UniversityofAarhus, EeviBeck,UniversityofOslo,Norway Denmark Steve Benford. UniversityofNotti ng ha m , Bernard Pavard, université Paul Sabatier, UK Toulouse, France RichardBentley,RankXeroxResearchCenter AtulPrakash, University ofMichigan, USA Europe, Cambridge, UK WolfgangPrinz,GMD,Germany Jeanette Blomberg, XeroxPARC,USA Mike Robinson, University ofJyväskylä, JohnBowers,University of Manchester,UK Finland Tone Bratteteig, University ofOslo,Norway Toni Robertson, University ofNew South SusanneBødker, University ofAarhus, Wales,Australia Denmark TomRodden,Lancaster University, UK Peter Carstensen, Technical University of Yvonne Rogers, University ofSussex,UK Denmark,Denmark KjeldSchmidt,TechnicalUniversityof Matthew Chalmers, Union Bankof Denmark,Denmark Switzerland, Switzerland CarlaSimome,UniversityofTorino,Italy GiorgioDeMichelis, University ofMilano, LeighStar,UniversityofIllinois, USA Italy Norbert Streitz,GMD,Germany PrasunDewan,UniversityofNorth Carolina, Lucy Suchman,Xerox PARC, USA USA YngveSundblad,RoyalInstituteof Paul Dourish, Xerox PARC, USA Technology,Sweden PierreFalzon,CNAM,Paris,France RandyTrigg,Xerox PARC,USA SaulGreenberg, University ofCalgary, InaWagner,ViennaTechnicalUniversity, Canada Austria RebeccaGrinter,LucentTechnologies,Bell VolkerWulf,University ofBonn,Germany Labs,USA KajGrønbæk, UniversityofAarhus, Denmark Jonathan Grudin, University ofCalifornia at Irvine,USA Christian Heath, King’sCollege London, UK JohnHughes,Lancaster University, UK HiroshiIshii, MIT Media Lab, USA PhilipJohnson,UniversityofHawaii,USA Simon Kaplan, University ofQueensland, Australia Finn Kensing, Roskilde University, Denmark JohnKing,UniversityofCalifornia at Irvine, USA KariKuutti, University ofOulu,Finland
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