ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work 14–18 September 2003, Helsinki, Finland PDF
Preview ECSCW 2003: Proceedings of the Eighth European Conference on Computer Supported Cooperative Work 14–18 September 2003, Helsinki, Finland
Proceedings of the Eighth European Conference on Computer Supported Cooperative Work ECSCW 2003 Proceedings of the Eighth European Conference on Computer Supported Cooperative Work 14-18 September 2003, Helsinki, Finland Edited by Kari Kuutti Ullil'er.l"il)' of OI/III, 011111, Finlund Eija Helena Karsten Universir)' ofTllrku, Tllrkll, Finland Geraldine Fitzpatrick Sap/ellt Lrd., Londoll, United Kil/gdoll/ & UIlÎI'ersity of SlIssex, BriglllDII. Ullired Killgdom Paul Dourish Ullil'ersiry of Califomia. !rvine, California. V.S.A. and Kjeld Schmidt IT Universir)" of Copel/flagel/, Copellhagell. Del/mark .... " Springer-Science+Business Media, O.V. Library of Congress Cataloging-in-Publication Data ISBN 978-94-010-3994-9 ISBN 978-94-010-0068-0 (eBook) DOI 10.1007/978-94-010-0068-0 Printed an acid-free paper AII Rights Reserved © 2003 Springer Science+Business Media Dordrecht Originally published by Kluwer Academic Publishers in 2003 Softcover reprint of the hardcover 1s t edition 2003 No part of this work may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, microfilming, recording or otherwise, without written permission from the Publisher, with the exception of any material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Preface This volume gathers together the technical papers presented at the 8th European Conference on Computer Supported Cooperative Work (ECSCW), held in Helsinki Finland. ECSCW is an international forum for multidisciplinary research covering the technical, empirical, and theoretical aspects of collaboration and computer systems. The 20 papers presented here have been selected via a rigorous reviewing process from 110submissions. Boththenumber of submissions andthequalityof the selected papers are testimony to the diversity and energy of the CSCW community. We trust that you will find the papers interesting and that they will servetostimulatefurtherqualityworkwithinthecommunity. The technical papers are complemented by a wider set of activities at ECSCW 2003, including tutorials, workshops, demonstrations, videos, posters and a doctoral colloquium. Together these provide rich opportunities for discussion, learning and exploration of the more recent and novel issues in the field. This conference could not have taken place without considerable enthusiasm, supportandparticipation, notto mention the hard workof anumber ofpeople.In particular, wewouldliketothankthefollowing: • The authors, representing over 17 countries and 97 institutions, who submitted apaper.So manysubmissions of such highqualityare the basis ofagoodconference. • The members of the program committee who so diligently reviewed and discussed papers. Their collective decisions result in a good scientific program and their feedback to authors strengthens the work of the community. • All who participated in workshops, tutorials, colloquium, poster sessions, demonstrations and videos to provide a rich and diverse program beyond thepaperstrack. • The members of the organising committee and others who have contributed to the planning and execution of this conference, a complex and time consuming task requiring an attention to detail that many of us wouldfindtoohard. • The sponsors and supporters of the conference, including the publisher of theproceedings. We would also like to acknowledge the organisers of the ACM CSCW conferences for their support and close cooperation. Between both conferences, vi we have been able to establish an annual focus for the promotion of a strong international CSCW research community. These proceedings represent the ECSCW2003 contribution tothatcommunity. PaulDourish, GeraldineFitzpatrick,andKjeldSchmidt Table of Contents Pruningthe AnswerGarden: Knowledgesharing in maintenanceengineering VolkmarPipekand Volker Wulf Discoveryofimplicitand explicitconnectionsbetweenpeople 21 usingemailutterance RobertMcArthurand PeterBruza Applyingcyber-archaeology 41 Quentin Jones Dependablered hotaction 61 Karen Clarke, John Hughes, Dave Martin,Mark Rouncefield, IanSommerville, Corin Gurr,Mark Hartswood,Rob Procter,RogerSlack, andAlexVoss Reconsideringcommonground: ExaminingClark's 81 contributiontheoryin the OR Timothy Koschmann and Curtis D. LeBaron Group-to-groupdistancecollaboration: Examiningthe "Space 99 Between" Gloria Mark, SteveAbrams,andNayla Nassif Informingthe developmentofcalendarsystems for domestic 119 use AndyCrabtree, TerryHemmings, Tom Rodden, and John Mariani Supportingcollaborationubiquitously:An augmentedlearning 139 environmentfor architecturestudents Giuliolacucci andlila Wagner VIII Systemguidelinesfor co-located,collaborativework on a 159 tabletopdisplay Stacey D.Scott, Karen D.Grant, and Regan L. Mandryk Assemblinghistory: Achievingcoherentexperiences with 179 diversetechnologies Mike Fraser, DanaeStanton, Kher HuiNg, Steve Benford, Claire O'Malley, John Bowers, GustavTaxen, Kieran Ferris, andJon Hindmarsh Learningand livinginthe "Newoffice" 199 Eva Bjerrumand Susanne Bodker Seeingwhat your are hearing:Co-ordinatingresponses to 219 troublereports in networktroubleshooting Steve Whittakerand Brian Amenta Whencan Iexpectanemail response? A study of rhythms in 239 emailusage Josuha R. Tyler andJohn C. Tang Multi-tearnfacilitation of verylarge-scaledistributed meetings 259 David R.MillenandMichaelA.Fontaine Provingcorrectnessoftransformationfunctions inreal-time 277 groupware AbdessamadImine, PascalMolli, GeraldOster,and MichaelRusinowitch Awarenessincontext 295 Tom Gross and Wolfgang Prinz Customizablecollaborativeeditorrelying on treeOPTalgorithm 315 Claudia-Lavinia Ignat and Moira C.Norrie Tourismand mobiletechnology 335 Barry BrownandMatthew Chalmers ix Movingtoget aHead: Local mobilityand collaborativework 355 Jakob E.Bardramand Claus Bossen 'Repairing' the Machine: Acase study ofevaluatingcomputer 375 aided detection tools in breast screening Mark Hartswood, Rob Procter, Mark Rouncefield, Roger Slack, James Soutter, andAlexVoss Index ofauthors 395 ECSCW 2003 Conference Committee Conferenceco-chairs: Doctoralcolloquiumchairs: KarlKuutti,University of Oulu, RobProcter, UniversityofEdinburgh, Finland UK Eija HelenaKarsten,Universityof 80Helgeson,BlekingeUniversityof Turku, Finland Technology,Sweden ProgramCo-chairs: JaakkoVirkkunen,Universityof GeraldineFitzpatrick,SapientLondon Helsinki,Finland & UniversityofSussex,UK Liasons: PaulDourish,UniversityofCalifornia NorthAmerica:StevePoltrock,Boeing Irvine,USA Corporation OrganizingChair: Australia:ToniRobertson,Sydney YrjoEngcstrom,Universityof Universityof Technology Helsinki,Finland Japan:KeiichiNakata, Universityof Proceedingschair: Tokyo KjeldSchmidt,ITUniversityof Copenhagen,Denmark Tutorialschairs: JeanetteBlomberg, IBMResearch Almaden,USA,&BlekingeUniversity ofTechnology,Sweden HelenaKarasti,UniversityofOulu, Finland Workshopschairs: MatthewChalmers,Universityof Glasgow,UK MarkoNieminen,HelsinkiUniversity ofTechnology,Finland Demonstrationschairs: MikeFraser,University of Nottingham,UK SamuliPekkola,Universityof Jyviiskylii,Finland Videochairs: HelgeKahler,Technical Universityof Chemnitz;Germany MonicaDivitini,Universityof Trondheim,Norway Posterschairs: SusanneBedker.UniversityofAarhus AndyCrabtree, Universityof Nottingham,UK ECSCW 2003 Program Committee MarkAckerman,UniversityofMichigan, HideakiKuzuoka,UniversityofTsukuba, USA Japan LiamBannon,UniversityofLimerick, Paul Luff,King'sCollegeLondon,UK Ireland Peter Mambrey,Fraunhofer-InstitutFIT, Michel Beaudouin-Lafon,Universityof Germany Paris-South,France GloriaMark,UCIrvine,USA OlavBertelsen,UniversityofAarhus, Preben Mogensen,UniversityofAarhus, Denmark Denmark ToraBikson,RAND,USA AndersMerch,University ofBergen, Tone Bratteteig, UniversityofOslo,Norway Norway PeterCarstensen,IT UniversityofDenmark KeiichiNakata, UniversityofTokyo,Japan MatthewChalmers, UniversityofGlasgow, ChrisNeuwirth,CMU,USA UK VolkmarPipck,University ofBonn, ElizabethChurchill,FX-Pal,USA Germany Prasun Dewan, UniversityofNorth WolfgangPrinz,Fraunhofer-InstitutFIT, Carolina,USA Germany LudwinFuchs,Boeing,USA Rob Procter,University ofEdinburgh,UK AntoniettaGrasso,XRCE,France ToniRobertson,UTS,Australia RebeccaGrinter,PARC,USA TomRodden, UniversityofNottingham,UK TomGross,Fraunhofer FIT,Germany YvonneRogers,UniversityofSussex,UK JonathanGrodin,MicrosoftResearch,USA MarkRouncefield,UniversityofLancaster, Carl Gutwin,UniversityofSaskatchewan, UK Canada KjeldSchmidt,IT Universityof ChristineHalverson,IBMTJ.Watson& Copenhagen,Denmark AlmadenResearchCenters,USA CarlaSimone,UniversityofMilano VidarHepso,StatoilResearch Center, Bicocca,Italy Norway LucySuchman,UniversityofLancaster,UK Jon Hindmarsh,King'sCollegeLondon,UK YngveSundblad, RoyalInstituteof KristinaHook,SICS,Sweden Technology,Sweden VictorKaptelinin,UniversityofUmea Ina Wagner,Technical UniversityofVienna, EijaHelenaKarsten,UniversityofTurku Austria FinnKensing,IT University,Denmark Steven VilIer,University ofQueensland, Michael Koch,TechnicalUniversity Australia Munich,Germany JaakkoVirkkunen, University ofHelsinki, Finland VolkcrWulf,lISI,Germany
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