e-MOPH at a glance

45 Pages·2017·3.29 MB·English

‘’Building Digital Transformation on
Strong Foundations’’
Government Digital Services:Views and Lessons
Learned from the Front Lines
Ministry of Public Health
Lina Abou Mrad MBA, PMP
Director of the National e-Health Program
May 4, 2017 Grand Serail
Background
The Ministry of Public Health (MoPH) has made considerable efforts, over the past
years, to strengthen its capacity to promote Governance, Accountability and to
increase Transparency through adopting multiple techniques and management styles:
 Developing its information technology platforms
 Improving data collection processes
 Simplifying and Streamlining Administrative Procedures
 Providing better and quicker tools for publishing information and sharing
documents
 Establishing mechanisms for long-term partnership with different stakeholders.
 Developing new approaches of communication with both Public and Private
Networks…
MOPH E-Health Prog - 2017
Background
The journey of MoPH towards Digitalization started in early 90’s:
Several software were put in place (MoPH was one of the first among others
 ministries that owned a website in mid 90’s)
A Planning Unit (not in the structure) was in charge of the Information
Technology work
In 2003 an IT department was created and integrated within the Ministry’s
organizational structure
In 2013 Establishment of the National E-Health Program according to Minister
decision
MOPH E-Health Prog - 2017
National E-Health Programme (2013)
Establishment of the National E-Health Program according to

Minister Decision nb. 227/1 date 4/3/2013 reporting directly
to the Director General of Health.
Objectives are aligned with the Ministry’s strategy:

◦ To improve the Quality and Accessibility of health care for all citizens
through the use of information and communication technology
◦ To Improve patient safety
◦ To increase Transparency Through the dissemination of health-related
information
◦ To facilitate Access to services delivered by using the best and fastest
possible electronic means.
◦ To ensure Equity in services’ availability and utilization
◦ To increase Accountability through improving patients awareness and
control of their own health information.
MOPH E-Health Prog - 2017
Platforms
MoPH Digital
MOPH E-Health Prog - 2017
Administrative Information Systems
MOPH E-Health Prog - 2017
Transactions and Workflow System (TWFS )
 Automation of the registration and the workflow process of the daily transactions since 2003
with the collaboration of OMSAR
Yearly Transactions (2016)
ةلجسملا تلاماعملا ددع لجَ سملا مسقلا
17581 ةلديصلا ةحلصم
1705 ماع ريدم تارارق رتفد
11333 ةيحصلا ةسدنهلا ةحلصم
2575 ريزو تارارق رتفد
11215 ناويدلا ةحلصم
3971 ةيبطلا نهملا مسق
1951 ةحصلل ةماعلا ةيريدملا
42067 دراو رداص لجس
295 ريزولا
46346
عومجملا
Main Objectives
Relieving citizens from the burden of administrative procedures

Providing a better and faster service to citizens

Improving the performance of the ministry operations

Increasing the productivity and the effectiveness in a transparent public sector

Empowering the MOPH administration in performing its duties and functions with

minimal effort, high efficiency and productivity
MOPH E-Health Prog - 2017
Interoperability with Stakeholders Transaction Numbers
1- Public administrations
18%
2- Public institutions and
4%
3% syndicates
3- National organisms and
international organizations
75%
4- Citizens
MOPH E-Health Prog - 2017
Administrative Procedures: Past vs Curent situation
PAST VS CURRENT
Documents Registration in 6 different Implementation of the ONE STOP SHOP for
departments Registration of all documents
Manual Registry books for transactions in Diwan Centralized Electronic registry at the OSS (Approval of
and other departments the Research and Guidance Administration to remove
the manual registration)
Few departments were connected to TWFS By the end of 2017 all departments will be connected
to TWFS
Manual submission of transactions and E-Services implementation in 2016 and Integration with
requested documents TWFS.
New services are added gradually to reach around 30.
Closed transactions were not archived Archival of closed and long time pending transactions
Requested documents are not saved in the Requested documents could be scanned and saved in
system the TWFS database
Tracking documents on website and Hotline [phone]
Tracking was not easy ext:555)
SMS to citizen when transaction completed
MOPH E-Health Prog - 2017
Transactions Forms Standardization & Automation
o >200 forms were standardized and automated
o All forms include the required documents and the
relevant list of Regulations references
o All forms are published on the website
o Some forms are Interactive pdf (support from
OMSAR)
o Some licenses are water proof in order to
prevent fraud (AMM and medical practice
licenses)
MOPH E-Health Prog - 2017