Table Of Content

Proceedings of the IADIS International Conference e-commerce 2004 Lisbon, Portugal, 14-16 December 2004 Edited by Nitya Karmakar Pedro Isaías IADIS INTERNATIONAL CONFERENCE E-COMMERCE 2004 ii PROCEEDINGS OF THE IADIS INTERNATIONAL CONFERENCE E-COMMERCE 2004 LISBON , PORTUGAL DECEMBER 14-16, 2004 Organised by IADIS International Association for Development of the Information Society iii Copyright 2004 IADIS Press All rights reserved This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, re-use of illustrations, recitation, broadcasting, reproduction on microfilms or in any other way, and storage in data banks. Permission for use must always be obtained from IADIS Press. Please contact [email protected] Edited by Nitya Karmakar and Pedro Isaías Associate Editors: Luís Rodrigues and Patrícia Barbosa ISBN: 972-98947-8-7 iv TABLE OF CONTENTS FOREWORD xi SCIENTIFIC COMMITTEE xiii ORAL PRESENTATIONS I THE IMPACT OF E-BUSINESS ON MARKET STRUCTURE THE CASE OF THE 3 AUTOMOTIVE INDUSTRY Daniel Nepelski MUSIC-4YOU.COM – DIGITAL MUSIC E-COMMERCE CASE-STUDY 11 Carlos Serrão UNDERSTANDING THE LACK OF ADOPTION OF E-COMMERCE IN THE 19 HEALTH SECTOR: THE CLINICIAN’S STRATEGIC PERSPECTIVE Lucy Firth, Peter Frances and David Mellor TIME AND ONLINE SHOPPING:EFFECTS OF POLYCHRONICITY ON 28 PURCHASING BEHAVIOUR ON THE INTERNET Heejin Lee, Sangjo Oh and Joel Lim DEVELOPING A CUSTOMER-CENTRIC E-BUSINESS MODEL FOR A HIGH TECH 36 SECTOR Samar Saha and Nitya Karmakar AGGREGATING DIFFUSE INFORMATION WITH SUBGROUPS 45 Kay-Yut Chen and Tad Hogg A LOW-COST B2B AND TRADING PARTNER MANAGEMENT PORTAL 55 Owen Molloy E-COMMERCE COMPANIES IN INDIA 63 Varuna Godara BUSINESS OBJECTIVES OF E-COMMERCE MARKETPLACES 71 Sabine Zumpe E-BUSINESS IMPLEMENTATION IN SMES: A SUCCESS FRAMEWORK 79 Jiwei Shi, Keith Porter, Paul Otterson and Ian Barclay E-BANKING IN ITALY: “NO MORE BETS” 87 Andrea Carignani v THROUGH A MULTI-METHODOLOGICAL EVALUATION APPROACH 96 Georgios Dafoulas, Emmanouil Kalaitzakis and Linda Macaulay AN INTEGRATIVE APPROACH FOR DEVELOPING ONLINE DISPUTE 106 RESOLUTION Wusheng Zhang and John Zeleznikow A SEMANTIC KNOWLEDGE MANAGEMENT SYSTEM FOR KNOWLEDGE- 114 INTENSIVE MANUFACTURING Jiehan Zhou and Rose Dieng-Kuntz SEMANTIC WEB WITH SOUL 123 Mladen Stanojević and Sanja Vraneš EGOVERNMENT ASSISTED PROGRAMMES IN A SEMANTIC WEB 131 Amar Msaid and Koné Tadiou AN EXPLORATORY STUDY ON THE ACCEPTANCE OF ELECTRONIC TAX 143 FILING - THE CASE OF TAIWAN Cheng-Kiang Farn, Jen-Rui Fu and Wen-Pin Chao CHARACTERIZING AND CATEGORIZING INTERNAL ADMINISTRATIVE 151 PROCESSES IN AN E-GOVERNMENT SETTING Mario Muñoz, Jesús Fisteus, Johannes Textor, Carlos Kloos, Carlos Turmo and Clara Cala A SERVICE MATCHING TECHNIQUE BASED ON APPLICATION PROTOCOL 159 Gregory Craske PEER-TO-PEER MARKETING FOR CONTENT PRODUCTS - COMBINING 167 DIGITAL RIGHTS MANAGEMENT AND MULTILEVEL MARKETING Pasi Tyrväinen, Jarmo Järvi and Eetu Luoma THE BUSINESS CASE FOR EMPLOYEE MOBILITY SUPPORT 175 Norm Archer TOWARDS A SUCCESSFUL GLOBAL PAYMENT SYSTEM IN MOBILE 183 COMMERCE Agnieszka Zmijewska, Elaine Lawrencem and Robert Steele LEGAL REMEDIES FOR SECURING THE MOBILE ENTERPRISE 191 Elaine Lawrence and John Lawrence A MOBILE SURVEY SYSTEM 199 S. Manoharan A SYSTEM THAT PROVIDES ADAPTIVE AND CONTINEOUS INTERACTION 205 FOR MOBILE E-BUSINESS Eric Blechschmitt AN E-COMMERCE ARCHITECTURE FOR SECURE TRANSACTIONS 213 Vasu Alagar and KaiYu Wan COUPLING MOBILE PAYMENTS AND CRM IN THE RETAIL INDUSTRY 221 Jan Ondrus and Yves Pigneur AN ASSESSMENT OF AUSTRALIAN WEB SITES IN THE GROCERY SECTOR 229 Sherah Kurnia and Petra Schubert E-COMMERCE ENVIRONMENTS AS 3D ELECTRONIC INSTITUTIONS 237 Anton Bogdanovych, Helmut Berger, Simeon Simoff and Carles Sierra MULTI-AGENT SYSTEM ARCHITECTURE FOR QUALITY CONTROL: MOVING 245 TOWARD AUTONOMIC SYSTEMS FOR E-COMMERCE Gilda Pour vi WORKFLOW COORDINATION IN GRID NETWORKS FOR SUPPORTING 253 ENTERPRISE-WIDE BUSINESS SOLUTIONS Kostas Votis, Bill Vassiliadis, Christos Alexakos, Spiros Likothanassis and Athanassios Tsakalidis UNSOLICITED COMMERCIAL COMMUNICATIONS AND DIRECT MARKETING. 261 E-MAIL AND SMS FOR MARKETING PURPOSES Antonia Paniza-Fullana and Magdalena Payeras-Capellà THE IMPACT OF E-COMMERCE ON THE INTERNAL CONTROL AND ON 269 AUDITING PRACTICES Carlos Santos and José Tribolet EXPLORING MOBILE-AGENT-BASED ARCHITECTURES 277 Gilda Pour FOR M-COMMERCE APPLICATIONS 285 Geoffrey Canright, Kenth Engø-Monsen, Åsmund Weltzien and Fahimeh Pourbayat THE STRATEGIC USE OF E-COMMERCE IN THE TRANSFORMATION OF THE 296 PUBLISHING INDUSTRY Linda C. Gordon and David S. Kung ORAL PRESENTATIONS II MODELS FOR MANAGING INCOMPLETE INFORMATION IN RECOMMENDER 307 SYSTEMS L. Martínez, L.G. Pérez and M. Barrranco AN E-SATISFACTION MODEL – APPLICATION TO INTERNET INFORMATION 313 SEARCH AND PURCHASE Ana Isabel Torres and Francisco Vitorino Martins UNDERSTANDING THE CUSTOMERS’ PLANNING AND PURCHASING PROCESS O 320 GROCERY PRODUCTS – THE IMPACT OF LOCATION AND TIME Carl-Johan Rosenbröijer DESIGNING THE DISTRIBUTION CHANNELS IN THE E-COMMERCE 325 Manuel Rodríguez Díaz and Tomás F. Espino Rodríguez E-COMMERCE AND TAXATION 331 Bo Sandemann Rasmussen SUPER-SYMBOLIC ECONOMY: MODIFIED ROI FOR SME’S 339 Ana Hol and Athula Ginige COMPARATIVE ANALYSIS OF USABILITY DESIGN IN E-SERVICE 345 PROCUREMENTS Henrik Artman and Erik Markensten THE WIRELESS GATEWAY OF HANS 351 Chen Tianzhou, Huang Jiangwei, ChenXi and Dai hongjun ISSUES OF DYNAMIC TRAVEL PACKAGING USING WEB PROCESS 357 TECHNOLOGY Jorge Cardoso SHARED MEANING IN THE ELECTRONIC MARKETPLACE 363 Janet Aisbett and Guilherme Pires vii EMAIL NOVICES’ CHANGES IN INFORMATION FLOW OVER A FOUR-YEAR 369 PERIOD: FROM CENTRALIZED INFORMATION FILTERING TO INTERNAL SPAMMING Olle Bälter A STEP TOWARDS AN INTEGRATED PRODUCT INFORMATION MANAGEMENT 377 Eulalio G. Campelo F. and Wolffried Stucky THE ELECTRONIC SUPPLY CHAIN MANAGEMENT: RELATIONSHIPS AND 383 CAPABILITIES Manuel Rodríguez Díaz and Tomás F. Espino Rodríguez A CRITIQUE OF WEB SERVICES 391 Jan Newmarch PERFORMING PEER-TO-PEER E-BUSINESS TRANSACTIONS: A REQUIREMENTS 399 ANALYSIS AND PRELIMINARY DESIGN PROPOSAL Stephanos Androutsellis-Theotokis, Diomidis Spinellis and Vassilios Karakoidas LEGAL CONUNDRUMS IN CYBER-ARBITRATION 405 Sylvia Mercado Kierkegaard PHISHING FREE INTERNET SYSTEM DESIGN 413 R. Jesmin THE NEED FOR A STRUCTURED APPROACH TO DIGITAL FORENSIC 417 READINESS Jerker Danielsson and Ingvar Tjøstheim ESTABLISHING LONG-TERM TRUST IN E-COMMERCE 422 Ildemaro Araujo E-CHECK CLEARING & SETTLEMENT SYSTEM FOR INDIAN BANKS 430 A. R. Dani, V. Visweswar, Ashutosh Saxena, P. Radha Krishna and V. P. Gulati BIDDING AS DECISION-MAKING 435 Hosam Hanna MICRO FIRMS IN NORTH STAFFORDSHIRE LOSING OUT ON E-BUSINESS 442 KNOWLEDGE – LESSONS FOR EU SMALL BUSINESS. AJane P. Pallister, Philip J. Weston and Anthony S. Atkins INTERNET IMPACT ON ENTERPRISES’ INTERNATIONALIZATION: THE CASE 451 OF LITHUANIA SMES Rimantas Gatautis MATCHMAKING IN THE WEB SERVICES MARKETSPACE : A LEVEL PLAYING 457 FIELD FOR SMES? Kevin Johnston LOCAL E-COMMERCE REVISITED 463 Kourgiantakis Markos and Petrakis Emmanuel CONDUCTING ONLINE COMMUNITY RESEARCH 470 Tuula Mittilä and Maria Mäntymäki E-COMMERCE FOR GOVERNMENTAL PUBLICATIONS 475 Carlos del Cuvillo, Héctor García, Diego Pérez and Eva Franco P2P: A NEW APPROACH TO B2B 482 Josef Ignacio Hötz Ordoño and Mª Teresa Ariza Gómez GRASP ALL, LOSE ALL! : A CASE STUDY OF AN E-GOVERNMENT PROJECT 487 Lars-Olof Johansson and Mats Carlsson viii BUILDING A VIRTUAL E-COMMERCE COMMUNITY 495 Jorge Jair Moreno Chaustre, Roberto Carlos Naranjo Cuervo, Luz Marina Sierra Martinez and Martha Eliana Mendoza Becerra BASIC CONCEPTS OF COMMON PORTAL FOR FOOD PRODUCERS AND 500 PROCESSORS IN VOJVODINA Borislav Jošanov, Ninoslava Savić and Ivana Jošanov POSTERS AUTOMATING THE PROCESS OF NEGOTIATION IN B2B TRANSACTIONS 507 THROUGH SOFTWARE AGENTS Fábio Roberto Pillatt, Antonio Rodrigo de Vit, João Carlos da Silveira,Luciano Ferreira, Isabel Dillmann Nunes, Evandro Barbosa Kruel, Jeferson Belzarena and Tiago Abreu REQUIREMENTS FOR E-PAYMENT SYSTEM BASED ON THE CREDIT CARD 511 Sungwoo Kang, Haeryong Park, Donghyeon Cheon, Kilsoo Chun and Jaeil Lee NET BUSINESS ENVIRONMENT FOR SMALL AND MEDIUM-SIZED 517 ENTERPRISES Vladimir Stantchev and Marian Scherz A PROPOSAL OF INNOVATION MANAGEMENT SYSTEM TO SUPPORT 521 SELECTION AND ESTIMATION OF ALTERNATIVES FOR NEW PRODUCT DEVELOPMENT UNDER BUREAUCRATIC ORGANIZATIONS Roberto Okada and Tsuyoshi Otani DESIGN AND IMPLEMENTATIONS OF A BUSINESS TO CUSTOMER 527 ELECTRONIC COMMERCE SYSTEM APPLYING WEB TECHNOLOGIES Bo Meng, Huan Guo Zhang and Qian Xing Xiong FROM LIBERALIZATION TO TECHNOLOGICAL INNOVATION: THE E- 533 ADAPTATION OF THE PORTUGUESE FINANCIAL SERVICES Fernando Alberto Freitas Ferreira, Fernando José Calado and Silva Nunes Teixeira KNOWLEDGE MANAGEMENT THROUGH ‘PED’ – A PERSONAL AND 538 PROFESSIONAL SUCCESS Jerônimo Moreira de Oliveira and Carmen Cecília Centeno USABILITY: IMPACT ON E-COMMERCE 543 Ana Teresa Machado E-LOGISTICS: THE STRATEGIES OF THE AUTOMOBILE INDUSTRY IN 545 TRANSFORMING ITS SUPPLY CHAIN Harold Dyck, Frank Lin, Conrad Shayo and David Kung USE OF ELECTRONIC COMMERCE AND TECHNOLOGY BY CANADIAN 549 BUSINESSES Bryan van Tol AUTHOR INDEX ix