E-Business and Virtual Enterprises: Managing Business-to-Business Cooperation

531 Pages·2001·15.539 MB·English

by  Erastos Filos, Eoin P. Banahan (auth.), Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Ricardo J. Rabelo (eds.)

E-BUSINESS AND VIRTUAL ENTERPRISES
IFIP -The International Federation for Information Processing
IFIP was founded in 1960 under the auspices of UNESCO, following the First World
Computer Congress held in Paris the previous year. An umbrella organization for societies
working in information processing, IFIP's aim is two-fold: to support information
processing within its member countries and to encourage technology transfer to developing
nations. As its mission statement clearly states,
IFIP's mission is to be the leading, truly international, apolitical organization which
encourages and assists in the development, exploitation and application of information
technology for the benefit of all people.
IFIP is a non-profitmaking organization, run almost solely by 2500 volunteers. It operates
through a number of technical committees, which organize events and publications. IFIP's
events range from an international congress to local seminars, but the most important are:
• The IFIP World Computer Congress, held every second year;
• open conferences;
• working conferences.
The flagship event is the IFIP World Computer Congress, at which both invited and
contributed papers are presented. Contributed papers are rigorously refereed and the
rejection rate is high.
As with the Congress, participation in the open conferences is open to all and papers may
be invited or submitted. Again, submitted papers are stringently refereed.
The working conferences are structured differently. They are usually run by a working
group and attendance is small and by invitation only. Their purpose is to create an
atmosphere conducive to innovation and development. Refereeing is less rigorous and
papers are subjected to extensive group discussion.
Publications arising from IFIP events vary. The papers presented at the IFIP World
Computer Congress and at open conferences are published as conference proceedings, while
the results of the working conferences are often published as collections of selected and
edited papers.
Any national society whose primary activity is in information may apply to become a full
member of IFIP, although full membership is restricted to one society per country. Full
members are entitled to vote at the annual General Assembly, National societies preferring
a less committed involvement may apply for associate or corresponding membership.
Associate members enjoy the same benefits as full members, but without voting rights.
Corresponding members are not represented in IFIP bodies. Affiliated membership is open
to non-national societies, and individual and honorary membership schemes are also offered.
E-BUSINESS
AND VIRTUAL
ENTERPRISES
Managing Business-to-Business
Cooperation
IFIP TC5/WG5.3 Second IFIP Working Conference on Infrastructures
for Virtual Organizations: Managing Cooperation in Virtual
Organizations and Electronic Business towards Smart Organizations
December 4-6, 2000, Florian6polis, Brazil
Edited by
Luis M. Camarinha-Matos
New University of Lisbon, Portugal
Hamideh Afsarmanesh
University of Amsterdam, The Netherlands
Ricardo J. Rabelo
Federal University of Santa Catarina, Brazil
......
' '
SPRINGER SCIENCE+BUSINESS MEDIA, LLC
Library of Congress Cataloging-in-Publication Data
IFIP W orking Conference on Infrastructures for Virtual Organizations (2nd : 2000 :
Florian6polis, Santa Catarina, Brazii)
E-business and virtual enterprises : managing business-to-business cooperation 1 edited
by Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Ricardo J. Rabelo.
p. cm. - (International Federation for Informatioa Processing ; 56)
"IFIP TC5/WG5.3 second Working Conference on Infrastructures for Virtual
Organizations: managing cooperation in virtual«ganizations and electronic business
towards smart organizations, December 4-6, 2000, Florian6polis, Santa Catarina, Brazii."
lncludes bibliographical references and index.
ISBN 978-1-4757-5045-4 ISBN 978-0-387-35399-9 (eBook)
DOI 10.1007/978-0-387-35399-9
1. Business enterprises-Computer networks-Congresses. 2. Knowledge
management-Congresses. 3. Management-Congresses. 4. Extranets (Computer
networks)-Congresses. 5. Intranets (Cmnputer networks)-Congresses. 6. Virtual
corporations-Congresses. 1. Camarinha-Matos, Luis M. II. Afsarmanesh, Hamideh. III.
Rabelo, Ricardo J. IV. Title. V. International Federation for Information Processing
(Series); 56.
HD30.37 .145 2000
658'.0546-dc21 00-064012
Copyright o 2001 by Springer Science+Business Media New York
Originally published by Kluwer Academic Publishers in 2001
Softcover reprint of the hardcover 1s t edition 2001
AII rights reserved. No part of this publication may be reproduced, stored in a retrieval
system or transmitted in any form or by any means, mechanical, photo-copying, recording,
or otherwise, without the prior written permission of the publisher,
Springer Science+Business Media, LLC.
Printed on acid-free paper.
TABLE OF CONTENTS
TECHNICAL CO-SPONSORS ••....•••..•••••.•••••••...••••....••••....••••••••••••.••••...•••••••.••••••••••••••••••••••..•••• xi
REFEREES .................................................................................................................................. xii
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FOREWORD
PART 1: NEW ORGANIZATIONAL MODELS ....................................................................... l
1. WILL THE ORGANISATION DISAPPEAR? THE CHALLENGES OF THE NEW ECONOMY
AND FUTURE PERSPECTIVES
E. Filos, E. Hanahan ................................................................................................... 3
2. A NEW PARADIGM FOR THE NEXT CENTURY: THE TASK ORIENTED JOB MARKET
M. M. Fioroni, A. Batocchio ..................................................................................... 21
3. £-DIAGNOSIS: KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL CHANGE
IN VIRTUAL TIMES
P. S. Grave, F. A. Gimenez, A. A. Mendes, J. M. Crubellate ..................................... 29
4. A DIARY USING FUZZY SETS
W. C. B. Neto, F. A. 0. Gauthier ............................................................................... 37
PART 2: INFRASTRUCTURE REQUIREMENTS ................................................................. 45
5. INFRASTRUCTURE FOR THE ADVANCED VIRTUAL ENTERPRISE: A REPORT
USING A BRAZILIAN-BASED EXAMPLE
H.T. Goranson ........................................................................................................... 47
6. LINKING SMEs' CLUSTERS: A VIEW OF THE INFORMATION INFRASTRUCTURE
M. E. Leon, R. Salamoni, J. Amato Neto ................................................................... 63
7. WORKING EFFICIENTLY WITH THE SERVICE INDUSTRIES
A. J. Scavarda, L. J. Lustosa, L. F. Scavarda, J.P. Teixeira .................................... 71
8. VE INFRASTRUCTURES REQUIREMENTS FOR COOPERATION AND KNOWLEDGE
SHARING
N. Silva, J. Rocha ...................................................................................................... 79
PART 3: INFRASTRUCTURES DEVELOPMENT ................................................................ 87
9. SUPPORTING AGILITY IN VIRTUAL ENTERPRISES
L.M. Camarinha-Matos, H. Afsarmanesh, R. Rabelo ................................................ 89
10. THE SACE-CSCW FRAMEWORK: AN INFRASTRUCTURE TO SUPPORT VIRTUAL
ENTERPRISES AND CONCURRENT ENGINEERING PROCESSES
A.C. Santos, T.l. Zanfolim, R.M. Kayo, T. A. A.Rozante, A.E. Morbiolo,
S. V. R. Galina, C.C. Brunetto ................................................................................. lOS
vi
11. DESIGN OF A COMPUTER-SUPPORTED COOPERATIVE ENVIRONMENT FOR
SMALL AND MEDIDM ENTERPRISES
A. P. F. Mundim, C. F. Bremer ............................................................................... 113
12. ENVIRONMENT FOR DESIGN AND ANALYSIS OF SYSTEM INTEGRATION
M.F. Carvalho, C. Machado ................................................................................... 127
PART 4: MULTI-AGENT BASED COLLABORATION ...................................................... 135
13. REQUIREMENTS FOR AN AGENT BASED INFORMATION SYSTEM SUPPORTING
VARIABLY COUPLED NETWORKED ENTERPRISES
A. L Azevedo, J. P. Sousa, A. L Soares .................................................................. 137
14. FEDERATED MULTI-AGENT SCHEDULING IN VIRTUAL ENTERPRISES
R. J. Rabelo, H. Afsarmanesh, L M. Camarinha-Matos ......................................... 145
15. THE NETMAN AGENT-BASED ARCHITECTURE FORE-BUSINESS IN NETWORK
ORGANIZATIONS
L Cloutier, J.-M. Frayret, S. D'Amours, B. Montreuil... ......................................... 151
16. A MOBILE-AGENT BASED ARCHITECTURE FOR VIRTUAL ENTERPRISES
L Brito, J. Neves, F. Moura .................................................................................... 161
PART 5: INFORMATION MANAGEMENT AND COORDINATION .............................. 175
17. SUPPORTING INFORMATION ACCESS RIGHTS AND VISffiiLITY LEVELS IN
VIRTUAL ENTERPRISES
A. Frenkel, H. Afsarmanesh, C. Garita, LO. Hertzberger ...................................... 171
18. A VIRTUAL PROJECT HOUSE INFRASTRUCTURE FOR DISTRffiUTED
DEVELOPMENT PROCESSES
G. Frick, K. D. Miiller-Glaser ................................................................................. 193
19. THE HOLONIC PARADIGM AS A NEW METAPHOR FOR THE COORDINATION PROBLEM
OF VIRTUAL ENTERPRISES
G. N. Franco, A. Batocchio ..................................................................................... 203
20. PROTOCOL-BASED COOPERATION IN A VIRTUAL MANUFACTURING ORGANIZATION
T. Janowski, P. C. Vinh ........................................................................................... 211
PART 6: SUPPLY CHAIN MANAGEMENT. ........................................................................ 219
21. AGENT- BASED INFRASTRUCTURE OF SUPPLY CHAIN NETWORK MANAGEMENT
C. Chandra, A. V.Smimov, LB. Sheremetov .......................................................... 221
22. A DISTRIBUTED FRAMEWORK FOR COLLABORATIVE SUPPLY NETWORK
INTEGRATION
J.-M. Frayret, L Cloutier, B. Montreuil, S. D' Amours .......................................... 233
23. NEW TOOLS FOR MULTI-STAGE SUPPLY CHAINS
W Sihn, C. Bartsch, P. LOllmann ............................................................................ 245
vii
24. SUPPLY CHAIN MANAGEMENT AND DISTRffiUTED MANUFACfURING IN
THE AUTOMOTIVE INDUSTRY
G. Schaub, E. KraujJ ................................................................................................ 251
PART 7: INDUSTRY CLUSTERS AND BROKERAGE ...................................................... 259
25. ACfiON RESEARCH: THE FORMATION OF A MANUFACfURING VIRTUAL
INDUSTRY CLUSTER
J. E. M. Siqueira, C. F. Bremer ............................................................................... 261
26. EXPLOITATION OF BUSINESS OPPORTUNITIES: THE ROLE OF THE VIRTUAL
ENTERPRISE BROKER
A. Molina, M. Flores ............................................................................................... 269
27. AGENT- BASED BROKERAGE FOR VIRTUAL ENTERPRISE CREATION IN
THE MOULDS INDUSTRY
R. J. Rabelo; L.M. Camarinha-Matos, R. V. Vallejos ............................................. 281
PART 8: E-COMMERCE AND LOGISTICS •••.•.•••••...•.•••••••..•••••••••••••••••••••••••.••••••••••••••••..•••• 291
28. LOGISTICS SUPPORT TO ELECTRONIC COMMERCE IN BRAZIL: TRENDS AND
CONSTRAINTS
A. G. N. Novaes, M. Chraim .................................................................................... 293
29. A SURVEY ON THE USE OF E-COMMERCE BY BRAZILIAN COMPANIES
G.D.Cunha, J.L.D.Ribeiro ....................................................................................... 303
30. ELECTRONIC COMMERCE WITH XMUEDI IN VIRTUAL ENTERPRISES
A. L. Os6rio, P. Gibon, M. M. Barata ..................................................................... 311
PART 9: DISTRIBUTED PRODUCTION PLANNING ........................................................ 325
31. THE PRICE-DATE-RELATIONSHIP AS A NEGOTIATING TOOL IN PRODUCTION
PLANNING AND CONTROL
H.-P. Wiendahl, T. Harms ....................................................................................... 327
32. PRODUCTION PLANNING AND CONTROL INFORMATION SYSTEM FOR THE
ENGINEERING AND MAKE TO ORDER ENVIRONMENT
D. Batista de Chambers, F. Sastr6n-Baguena, M. Gutierrez Fernandez ................ 333
33. THE DESIGN AND DEVELOPMENT OF A DISCRETE EVENT SIMULATION
SYSTEM TO SUPPORT VIRTUAL INDUSTRY ACTIVITIES
L. P. G. Ribeiro, J. C. E. Ferreira ........................................................................... 341
34. PROCESS SUPPORT FOR VIRTUAL PROJECfS IN THE CONSTRUCTION SECTOR
S. Tsakopoulos, A. Bokma ....................................................................................... 351
viii
PART 10: KNOWLEDGE MANAGEMENT ......................................................................... 359
35. COGNET: INTEGRATED INFORMATION AND KNOWLEDGE MANAGEMENT
AND ITS USE IN VIRTUAL ORGANISATIONS
A. Bokma ................................................................................................................. 361
36. AN IT- BASED FRAMEWORK FOR KNOWLEDGE MANAGEMENT IN NETWORKED
ORGANISATIONS
L. M. Spinosa, C. Quandt ........................................................................................ 371
37. SHOP FLOOR REENGINEERING TO SUPPORT AGILITY IN VIRTUAL ENTERPRISE
ENVIRONMENTS
J. Barata, L.M. Camarinha-Matos .......................................................................... 381
38. A CONCEPTUAL FRAMEWORK FOR AGGREGATE MANAGEMENT OF VIRTUAL
ENTERPRISES
J. P. Sousa, A. L. Azevedo, A. L. Soares .................................................................. 395
PART 11: SOCIO-ORGANIZATIONAL ISSUES ................................................................. 403
39. VIRTUAL ORGANIZATIONS AND THE CULTURAL DIMENSION:
ORGANIZATION RITES IN THE CONSOLIDATION OF TELEWORK
S. G. Feuerschutte, M. R. P. Rolim .......................................................................... 405
40. VIRTUAL TEAMS AND THE ORGANISATIONAL GRAPEVINE
M. Devine, E. Filos ................................................................................................. 413
41. ''MORAL INFRASTRUCTURE" AND VIRTUAL ENTERPRISES: ETHICS AS A
COMPETITIVE FACTOR FOR THE INTERNET COMMERCE IN BRAZIL
A. S. S. Teodosio ...................................................................................................... 425
42. INFORMAL NETWORKS: MANAGING THE KNOWLEDGE WITHIN VIRTUAL
ENTERPRISES
T. M. Macedo, R. J. Naveira .................................................................................... 433
PART 12: SKILLS AND VALUE ASSESSMENT ................................................................. 441
43. A METHODOLOGY TO EVALUATE ENTERPRISES TO BECOME MEMBERS OF
VIRTUAL INDUSTRY CLUSTERS
D. Caballero, A. Molina, T. Bauemhansl ............................................................... 443
44. AN ASSESSMENT MODEL TO ANALYZE ORGANIZATIONAL READINESS TO
IMPLEMENT TELEWORK ARRANGEMENTS
A. V. Steil, R. M. Barcia .......................................................................................... 455
45. A SYSTEMATIC APPROACH TO IPR DEFINITION IN COOPERATIVE PROJECTS
L. M. Camarinha-Matos, H. Afsarmanesh, ............................................................. 465
ix
PART 13: QUALITY MANAGEMENT .................................................................................. 477
46. QUALITY CERTIFICATION IN THE VIRTIJAL ENTERPRISE: AN OBJECTIVE
TOOL FOR SUPPLY CHAIN MANAGEMENT AND CUSTOMER SATISFACTION
A. Manins, J. J. Pinto Ferreira, J.M. Mendon~a .................................................... 479
47 . AN INNOVATION COACHING APPROACH TO EFFICIENTLY INTRODUCE
QM-SYSTEMS IN SMEs
U. Kirchhoff, H. Sundmaeker, G. D. Cunha ............................................................ 487
48. USING KNOWLEDGE MANAGEMENT TO IMPROVE QUALITY
T. Pfeifer, R. Freudenberg, G. Hanel ...................................................................... 495
PART 14: PRODUCT DEVELOPMENT• •••••••••••••••••••••.•••••••••••••••••••••••••••.••••••••••••••••••••••••••••• 505
49. A COMBINED KNOWLEDGE AND INFORMATION INFRASTRUCTIJRE TO
SUPPORT PRODUCT DEVELOPMENT
C.A. Costa, R.l.M. Young ........................................................................................ 507
50. TOWARDS A VIRTIJAL ORGANIZATION: THE RAPID PROTOTYPING
PORTUGUESE NATIONAL NETWORK
P. A. C. Sousa, J.P. Pimentiio, P.M.N. Malo, R. Gon~alves, A. Steiger-Gar~iio .... 515
51. IPDM SYSTEMS
R. Ander[, M. Arlt ................................................................................................... 523
AUTHOR INDEX •••••••••••••••...••••••...••••..•••••••••••••••••.••••••..•••••••••..••••••••••.••••••••••••••••••..•••••••••.••••••• 531