DOUBLE-DIGIT GROWTH How Great Companies Achieve It No Matter What MICHAEL TREACY PORTFOLIO PORTFOLIO DOUBLE-DIGIT GROWTH Michael Treacy is a world-renowned consultant, speaker, manage ment thinker, and entrepreneur. He is currently the cofounder and chiefstrategist ofGEN3 Partners, a firm based in Boston and St. Petersburg, Russia, dedicated to creating science-based product breakthroughsforawide rangeofclients.Prior to GEN3,Treacywas a professor ofmanagement at MIT and founded and led a strategy consultancy. Visithim atwww.michaeltreacy.com. DOUBLE-DIGIT GROWTH How Great Companies Achieve It No Matter What MICHAEL TREACY PORTFOLIO PORTFOLIO PublishedbythePenguinGroup PenguinGroup(USA)Inc.,375HudsonStreet,NewYork,NewYork10014, V.SA PenguinGroup(Canada), 10AlcornAvenue,Toronto,Ontario,CanadaM4V3B2 (adivisionofPearsonPenguinCanadaInc.) Penguin BooksLrd,80Strand,LondonWC2RORL,England PenguinIreland,25StSrephensGreen,Dublin2,Ireland(adivisionofPenguinBooksLrd) PenguinGroup(Australia),250CamberwellRoad,Camberwell,Victoria3124,Australia (adivisionofPearsonAustraliaGroupPeyLrd) PenguinBooksIndiaPvtLed,11CommunieyCentre,PanchsheelPark, NewDelhi- 110017,India PenguinGroup(NZ),cnrAirborneandRosedaleRoads,Albany,Auckland1310, NewZealand(adivisionofPearsonNewZealandLrd) PenguinBooks(SouthMrica) (Pry)Lrd,24SrurdeeAvenue,Rosebank, Johannesburg2196,SouthAfrica PenguinBooksLtd,RegisteredOffices: 80Strand, LondonWC2RORL,England FirstpublishedintheUnitedStatesofAmericabyPortfolio, amemberofPenguinGroup(USA)2003 Thispaperbackeditionpublished2005 10 9 8 7 6 Copyright©MichaelTreacy,2003 Allrightsreserved PUBLISHER'SNOTE Thispublicationisdesigned to provideaccurate and authoritativeinfotmationinregardto the subjectmattercovered.Itissoldwithrheunderstandingthat thepublisherisnorengagedinren dering legal,accountingorotherprofessionalservices.Ifyou requirelegaladviceorotherexpert assistance,youshouldseektheservicesofacompetentprofessional. THELIBRARYOFCONGRESSCATALOGEDTHEHARDCOVEREDITIONASFOLLOWS: Treacy,Michael. Double-digitgrowth:howgreatcompaniesachieveit,nomatterwhat/byMichaelTreacy. p.cm. ISBN 1-59184-005-8(hc.) ISBN 1-59184-066-X(pbk.) 1.Corporations-UnitedStates-Growth-Managemenc. 2.Strategicplanning. 3.Management-UnitedStates. I.Title. HD2785.T74 2003 658.4'06-dc21 2003050678 PrintedintheUnitedStatesofAmerica SetinAdobeGaramondwithOptima ExceptintheUnitedStatesofAmerica,thisbookissoldsubjecttotheconditionthatitshallnot, bywayoftradeorotherwise,belent, resold,hiredour,orotherwisecirculatedwithoutthepub lisher'spriorconsentinanyformofbindingorcoverother than thatinwhichitispublishedand withoutasimilarconditionincludingthisconditionbeingimposedonthesubsequentpurchaser. Thescanning,uploadingand distributionofthis book viathe Intern~torviaanyother means withoutthepermissionofthepublisherisillegalandpunishablebylaw.Pleasepurchaseonlyau thorizedelectronic editions,and do notparticipatein or encourage electronic piracy ofcopy rightedmaterial.Yoursupportoftheauthor'srightsisappreciated. BeautifulEve/yn Sogiving oflife andlove My only desire Acknowledgments Thecentralthesis ofthis book-thatanybusinesscan achieve steady double-digitgrowth-isn't for everyone. After all, there isn't enough growth in our economy for everycompany to achieve double-digit growth. Butyourorganization can achieve it, even ifothers can't. If you believe this, or want to believe this, then this book is written for you. When I began gatheringdatafor Double-DigitGrowthmore than fiveyears ago, myhypothesiswas that the difference betweensteady fast-growth businesses and also-rans would be found in their strat egy.Growth companies must be making different decisions, placing different bets, and building better strategies than everyone else, I thought. As the research progressed, however, and more data were gathered and analyzed, what became clear was that the majordiffer encewas thathigh-growthfirms approachedthechallengeofgrowth in a more sophisticated way.They built robust portfolios ofgrowth initiatives that spread risk and improved the predictabilityofresults. Further, theyemployedsophisticatedmanagement systems for plan ning, controlling, and measuring growth that were different from otherorganizations in the study. In slower or unsteadygrowthfirms, growthmanagementwasamuchmorehaphazardprocess. Steadydouble-digitgrowthwas theresultofacomprehensivesys- vu Vlll • ACKNOWLEDGMENTS tern for managing growth asaportfolio ofopportunities and initia tives.Any firm'can adoptthis systemfor managingagrowthportfo lioand achievesteadydouble-digitgrowth. Thisbookdescribeshow. Overthe years,I havehad the good fortune to knowscoresofex ecutiveswho have generously hosted me at their companies for dis cussion, debate, and discourseaboutthe challengesandopportunities theywrestlewith on adaily basis.Some ofthose conversations stand out as seminal learning opportunities, including those with Keith Bailey;Marc Belton,Scott Bush,Michael Dell,Mike Eskew,J.P. Gar nier, Michael Glenn, Joe Grano, Clay Jones, Jerry Karabelas, Bob Kistinger,John Leggate, SteveMaritz, FrankMcKone,Joe Nacchio, Jim Orr, Howard Pien, Ron Sargent, Rick Scott, Naomi Seligman, BillStavropoulos, Tom Sternberg, David Stern, Jim Swartz, BobTo bin, andLaurieTucker.From eachofthesepeopleItookawaysome thingthatfounditswayinto this book. Three executiveswith whom I haveworked deserve specialmen tion. CharlieFotehasbeengenerouswithhistime and allowedmeto studyhiscompany; FirstDataCorporation, in greatdetail. Charlieis acompleteexecutive-strategicallyinsightful, operationallyengaged, unfailinglyinspirational,andboundlesslyenergetic. Istandin aweof hiscapacities. John Weber ranks among the very best executiveswhom I have met. Hehasaremarkable abilityto reduce growthand profitissuesto theirsimplest andclearestterms and motivateamanagementteam to exceedhishigh expectationsforperformance. It has been almost ten years since I last worked with Gerry Schwartz ofOnex Corporation, but I've not forgotten the lessons I learnedobserving aworld-classinvestor inaction. Gerrycontinuesto guide hisfirmto evergreater heights. Ihavehadtheverygood fortunetospendlong hours discussingall mannerofgrowth and govemanceissueswithseveralcolleagueswhile this bookwas in development. Disque Deane isa good friend who
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