DOCUMENT RESUME CE 073 480 Academy of Human Resource Development (AHRD ...

859 Pages·2012·29.65 MB·English

DOCUMENT RESUME
CE 073 480
ED 403 461
Holton, Elwood F., III, Ed.
AUTHOR
Academy of Human Resource Development (AHRD)
TITLE
Conference Proceedings (Minneapolis, Minnesota,
February 29-March 3, 1996).
Academy of Human Resource Development, Austin, TX.
INSTITUTION
PUB DATE
96
866p.; Individual symposia have been separately
NOTE
analyzed, see CE 073 481-516. Papers by Nijhof et al.
from symposium 7 and by Passmore and McClearnon from
symposium 9 are not included here or in the separate
symposia documents. The titles of individual papers
frequently vary from the titles in the Table of
Contents.
Academy of Human Resource Development, 8140 Burnet
AVAILABLE FROM
Road, P.O. Box 9589, Austin, TX 78766.
Conference Proceedings (021)
Collected Works
PUB TYPE
MF06/PC35 Plus Postage.
EDRS PRICE
Adult Education; Career Development; *Corporate
DESCRIPTORS
Education; Foreign Countries; Higher Education; Human
Resources; *Labor Force Development; *Organizational
Change; *Partnerships in Education; *Professional
Continuing Education; Research; *Training Methods;
Training Objectives; Transfer of Training; Work
Environment
ABSTRACT
This document contains papers from 35 symposia as
well as 2 keynote presentations at the 1996 Academy of Human Resource
Development (AHRD) conference. The symposia are on the following
(3) action
(2) HRD and business outcomes;
topics: (1) HRD town forum;
(5) rethinking diversity;
(4) evaluation issues in HRD;
learning;
(6)
(8) HRD
(7) orchestrating work and learning;
HRD in selected nations;
(10) instructional
(9) high involvement work teams;
models in Europe;
(12) work force issues; (13)
technology; (11) learning research;
career development; (14) change process in organizations;
(15)
instructional delivery; (16) HRD journals; (17) core directions in
(18) learning organization; (19) transfer of training; (20)
HRD;
cross-cultural HRD; (21) contextual learning issues; (22) expertise
in organizations; (23) career development/special needs;
(24)
practitioner states; (25) structured and unstructured learning;
(26)
leadership and management development; (27) diversity in the
(29) performance
workplace; (28) university instruction in HRD;
(31) evaluation systems in
(30) partnership research;
improvement;
(32) team building; (33) training practices; (34) HRD academic
HRD;
programs; and (35) status of HRD research. The two keynote papers
address HRD integrity through business-research partnerships:
"Partnering for Research: The Ford Design Institute/UGA Research
Project" (Karen E. Watkins, Lewis J. Bellinger) and "The Partnership
Journey from Satisfaction to Performance: Human Resource Development
Becomes a World-Class Business Partner" (Timothy R. McClernon;
Richard A. Swanson). Papers contain references.
(SK)
D
O
LT4
ACADEMY OF
DEVELOPMENT
HUMAN RESOURCE
Conference Proceedings
1996
March 3, 1996
February 29
s.
Minneapolis, MN
U.S DEPARTMENT OF EDUCATION
REPRODUCE AND
PERMISSION TO
Orrin 'col Educational Research and Improvement
MATERIAL
DISSEMINATE THIS
ED CATIONAL RESOURCES INFORMATION
GRANTED BY
CENTER (ERIC)
HAS BEEN
This document has been reproduced as
received from the person or organization
originating it
O Minor changes have been made to improve
reproduction Quality.
Points of mew or opinions Mated In this dOCu-
official
RESOURCES
ment do not necessarily represent
THE EDUCATIONAL
TO THE
(ERIC)
OERI poeitiOn Or POliCy,
INFORMATION CENTER
Proceedings Editor:
Conference Chair:
Elwood F. Holton HI
Richard A. Swanson
Louisiana State University
University of Minnesota
BEST COPY AVAILABLE
2
unauthorized
Copyright for papers in this proceedings is retained by the individual authors. No
use is permitted.
and
This proceedings includes papers received prior to the printing deadline. Content, editing
proofreading were the responsibility of each author.
For additional copies, contact the Academy of Human Resource Development at 8140 Burnet
Road, P.O. Box 9589, Austin, TX 78766, [phone], fax [phone].
1996 CONFERENCE PROGRAM
GRD
Radisson Plaza Hotel Minneapolis
Feb. 29
- March 3, 1996
The Academy of Human Resource Development
8140 Bumet Road, P.O. Box 9598
Austin, Texas 78766
USA
512-323-2736
Fax [phone]
OVERVIEW OF THE 1996 CONFERENCE
Conference Theme: "Performance with Integrity"
Saturday March 2, 1996
Sunday March 3, 1996
Friday March 1, 1996
Thursday Feb. 29, 1996
Food-N-Thought Discussion
AHRD Committee Meetings
AHRD Board Meeting
7:00-8:15 am
Food-N-Thought: Discussion
and meal groups, join in! Food-N-Thought: Discussion
and meal groups, join in!
and meal groups, join in!
SYMPOSIUMS
-Keynote Presentation--
-Keynote Presentation-
[30] Eval Systems in HRD
Kenneth Melrose, CEO,
David C. Korten, Pres., The
8:30- 10:00 am
[31] Team Building
The Toro Company
People-Centered Develop. Forum
[32] Training Practices
A CEO's JOURNEY TO WHEN CORPORATIONS RULE
[33] HRD Academic Programs
LEADING BY SERVING
THE WORLD
1341 Status of HRD Research
Break
SYMPOSIUMS
SYMPOSIUMS
-Keynote Presentation-
[1] HRD&Business Outcomes
[16] Core Directions in HRD
Timothy McCiernon, CIGNA
10:15-11:45 am
(2] Action Learning
[17] Learning Organization
Lewis Bellinger, FORD
[3] Evaluation Issues in HRD
[18] Transfer of Learning
The company view of
[4] Rethinking Diversity
[19j Cross-Cultural HRD
PARTNERSHIP RESEARCH
[5] HRD in Selected Nations
[20] Contextual Learning Issues
Food-N-Thought:Discussion
Food-N-Thought Discussion
12noon-1:00pm AHRD Business
Conference Registration Opens
12:00 noon
and meal groups, join in!
Mtg. for all Academy Members
and meal groups, join inl
(12noon-8:00pm)
ASTD Research Committee
12:00- 3:00pm AHRD Board of
SYMPOSIUMS
SYMPOSIUMS
Lunch & hotel checkout
[6] Orchestrating Work&Learning
Directors Mtg.
[21j Expertise in Orgs.
1:30-3:00 pm
[7] HRD Models in Europe
[22] Career DeviSpec. Needs
1- 2 :OOpm AHRD Board of
[8] High Involve. Work Teams
3:30-5pm AHRD Committees [23] Practitioner States
Directors Mtg.
[9] Instructional Technology
[24] Structured&UnstrucL Learn
3- 4:OOpm Showcase of Host
[10] Learning Research
Break
Universities , U. of Minnesota &
SYMPOSIUMS
SYMPOSIUMS
U. of St. Thomas Programs
[11] Wldorce Issues
3:30-5:00 pm
[25] Leadership & Mgt. Dev.
4-4:30 Reception for HRD
[12] Career Development
[26] Diversity in the Workplace
Graduate Students by U of
[13] Change Process in Orgs.
[27] Univer. Instruction in HRD
Minnesota & U. of St. Thomas
(14] Instructional Delivery
[28] Performance Improvement
Important Networking-
[15] HRD Journals
[29] Partnership Research
6-7:00 pm Grand Reception
FREE EVENING!
6- 8 :OOpm President's Dinner
Evening
& Conference Overview
for all Conference Attendees
7-8:30pm HRD Town Forum
6:00pm HRDO Editorial Board
(included in registration)
HRD WITH INTEGRITY
Mtg & Dinner
Victoria Marsick & Ronald Jacobs 6:00pm Global 100 Mtg. & Dinner
Overview of the conference symposiums.
Symposiums are numbered sequentially [1] to [34] here, on the full 'Conference Program,' and in the 'Conference Proceedings.'
Conference 'Central' will be open continuously! ....registration, exhibitors, bookstore, etc.
II
From the Editor
Welcome to Minneapolis! After last year I never thought I would say it, but this year's
proceedings is bigger than ever, reflecting continued strong growth of the Academy.
Every paper that met the publication deadline is included. That adds up to 123 papers
and 184 scholars contributing 850 pages of new research, theories and debates to
stimulate our dialogue.
I think you'll be as excited as I am after you see the papers.
I hope you enjoy this year's proceedings. As always, we want your feedback so we can
make it even better next year. Please take a minute to read these tips on using it.
Tips on Using the Proceedings:
Papers are grouped by symposium number. Symposium numbers can be
1.
found in the program immediately following this note.
Only those sessions that have a number to the left of the title have papers
2.
included. There are no papers for the keynote or lunch sessions.
Two page numbers are included. At the bottom of the page is a combination of
3.
symposium number and paper number within the symposium (e.g. 2-1 is the first
paper in symposium number two). This format allows you to locate papers easily
during the conference. You will find these numbers at the bottom of every page of
each paper. At the top of the page are sequential page numbers. These
numbers will enable you to cite proceedings papers more easily in the future.
The conference program is your table of contents.
4.
An Author and Keyword index is included in the back of the proceedings.
5.
All symposia have papers included.
6.
Many thanks to all the authors for their cooperation in producing the final papers and
tolerating my picky requests. Enjoy the conference and these outstanding papers!
Elwood F. Holton Ill
Proceedings Editor
5
Academy of Human Resource Development
Mission
The Academy of Human Resource Development was founded
May 7, 1993.
The Academy was formed to encourage
systematic study of human resource development theories,
processes, and practices, to disseminate information about HRD,
to encourage the application of HRD research findings, and to
provide opportunities for social interaction among individuals
with scholarly and professional interests in HRD, from multiple
disciplines and from across the globe.
Presidents
1993-4
R. Wayne Pace, Brigham Young University
Karen E. Watkins, University of Georgia
1994-6
Richard A. Swanson, University of Minnesota
1996-8
Outstanding Academic Program Award
University of Minnesota
1994
University of Twente
1995
Outstanding Scholar Award
Fred Otte, Georgia State University
1994
Ronald Jacobs, Ohio State University
1995
Annual Conferences
Chartering Conference
1993
San Antonio
1994
St. Louis
1995
Minneapolis
1996
Atlanta
1997
Chicago
1998
Amsterdam
1999
Room Legend for the 1996 conference
Scandinavian Ballroom East
Ball-E
=
Ball-W
=
Scandinavian Ballroom West
= Minnesota Room
Minn
Stock
= Stockholm Room (feel free to use this room for meetings)
= Oslo Board Room
Oslo
= New Sweden East
Swe-LE
Swe-W = New Sweden West
Fest
Festival Private Dining Room
=
= Cafe Private Dining Room
Priv
Cafe
= The Cafe (not private)
6
iii
teREI 1996 CONFERENCE PROGRAM
Theme: "Performance with Integrity."
THURSDAY
Room
Conference Registration
1:00 - 8:00 pm
AHRD Board of Directors Meeting
12:00 - 3:00 pm
[Oslo]
Showcase of the Conference Host Universities: Everyone Invited! Refreshments!
3:00 - 4:00 pm
HRD Programs at the University of Minnesota & University of St. Thomas
(at UST see map in your conference packet)
Reception for All Graduate Students (at UST see map in your conference packet)
4:00 - 4:30 pm
GRAND RECEPTION and Conference Overview- (Hors d"hoerves & beverages provided)
6:00 - 7:00 pm
[Ball E&VV]
Chair: Martin Mulder, University of Twente
HRD TOWN FORUM
7:00 - 8:00 pm
[Ball E&W]
Human Resource Development with Integrity
Ronald L. Jacobs, Ohio State University
Performance with Integrity: Thoughts on a Code of Conduct for HRD
Victoria J. Marsick, Columbia University
Open Forum Among Academy Members:
Martin Mulder, Facilitator
FRIDAY
AHRD Committee Breakfasts (Arranged by committee chairs)
7:10 am
[Cafe]
"Food-N-Thought" Breakfasts: (Pull up a chair at the table in the designated dining area)
7:10 am
Performance & Expertise Interest Group (and 1997 pre-conference planning)
[Private]
Facilitator. Richard Torraco, U. of Nebraska
New Faculty in HRD Network Breakfast
[Festival]
Facilitators: Timothy Hatcher, U. of Arkansas & Brenda Gardner, Xavier U.
Changing Direction of the Profession: Technology
Facilitators: William Coscarelli, S. Illinois U. & Catherine Sleezer, Ok. State U.
[Cafe]
HRD with integrity, a view from the top"
KEYNOTE PRESENTATION
8:30 -10:00 am
Kenneth Melrose, Chairman & CEO, The Toro Company
[Ball-E&W]
"A CEO's Journey to Leading by Serving"
Ken Melrose is
Chairman and CEO of The Toro
Toro is a Fortune 500
Company, Minneapolis.
company and the leading provider of lawn and turf
products. He has a BA from Princeton, M.S. from the
Sloan School of Management, and a MBA from the
University of Chicago. His 1995 book is titled "Making
the Grass Greener on Your Side: A CEO's Journey to
Leading by Serving."
Moderator for this Keynote Session: Ed Holton, Louisiana State University
7
iv
Friday 10:15-11:45 am Symposiums
Room
[1] HRD & BUSINESS OUTCOMES
Chair: Barbara L Swanson, Swanson & Associates, Inc.
[Ball-W]
The Business Focus of HRD Leaders: A Picture of Current Practice
Keith J. Johansen, University of Wisconsin-Stout
Mitchell E. Kusy, Jr., University of St. Thomas
Robert H. Rouda, University of St. Thomas
X How HRD Helps Small Businesses to Maintain A Competitive Edge: A Comparative Case Study
Robert Rowden, Breneau University
Incorporating Continuous Learning Into A Cultural Change Process
Carol Ann Zulauf, Suffolk University
Joseph A. llacqua, Bryant College
Legal Issues in HRD
Bonnie S. Turner, University of Texas
[2] ACTION LEARNING
Chair: Lex Dilworth, Virginia Commonwealth University
[Ball-E]
VUsing Organizational Learning in an Action Research Intervention to Maintain Critical Knowledge/Skills
Deborah Duarte, George Washington University
David Schwandt, George Washington University
Developing an Infrastructure for Individual and Organizational Change
ARL Inquiry
Organizational Learning As Culture Construction
ARL Inquiry
vA Study of the Role of Learning Advisors in Action Learning
Judy O'Neil, Columbia University
[3] EVALUATION ISSUES IN HRD
Chair: Hallie Preskill, University of New Mexico
[Swe-W]
N/Designing an Effective 360-Degree Appraisal Feedback Process
David Antonioni, University of Wisconsin - Madison
,/A Survey About Training Evaluation Practices in Selected Organizations
William J. Rothwell, Pennsylvania State University
Comparing the Predicted and Actual Results of Cost-Benefit Analysis: Explaining the Discrepancy
Ronald L Jacobs, Ohio State University
Maria T. Hruby, Ohio State University
[4] RETHINKING DIVERSITY
Chair: Chair. Neal Chalofsky, George Washington University
[Swe-E]
/ Diversity, A Double Edged Sword
Sally Angus, Colorado State University
Career Development and Stress of Female Faculty Members at Pittsburgh State University
Chin-Fen Tsai, Pittsburgh State University
Robert C. Schwindt, Pittsburgh State University
,g The Relationship of Training and Team Diversity on the Productivity of Service Technicians
Anthony D. Machado, Bell South Telecommunications
Douglas H. Smith, Florida International University
[5] HRD IN SELECTED NATIONS
Chair: Alan Mumford, United Kingdom
[Minn]
V Perspectives of U.S. Expatriates in The Netherlands, Belgium, and France on Expatriation
Jean Rowe McFarland, G.P. Morgan & Associates, Inc.
The Need for
an Indigenous Approach to Management Development in Bangladesh
Gary N. McLean, University of Minnesota
/The Future of HRD
Jan Streumer, University of Twente
Marcel van der Klink, University of Twente
Katinka van de Brink, University of Twente
ASTD Research Committee Luncheon Meeting
12:00 noon
[Oslo]
8
12:00 noon "Food-N-Thought" Luncheons
Room
(Pull up a chair at the table in the designated dining area)
In Action: Conducting Needs Assessments by J. Phillips and E. Holton
[Cafe]
Facilitators: Judy Hixon, Oklahoma State U. & Ed Holton, Louisiana State University
Practicing Organization Development by Rothwell, Sullivan, & McLean
[Priv]
Facilitators: Janice Black, Bowling Green State U. & Gary McLean, U. of Minnesota
Changing Direction of the Profession: Restructuring of Colleges, Departments & Programs
Facilitators: Vema Willis, Georgia State U. & Ann Brooks, U. of Texas
[Fest]
Friday 1:30-3:00 pm Symposiums
[6] ORCHESTRATING WORK AND LEARNING
Chair: Susan Lynham, University of Minnesota
[Ball-W]
/ream Learning: Processes, Interventions and Assessment
Laurel S. Jeris, Illinois Benedictine College
Sara C. May, Association of Legal Administrators
John C. Redding, Institute for Strategic Learning
/The
Chief Learning Officer: A Case Study at Millbrook Distribution Services
Vema J. Willis, Georgia State University
Gary L. May, Millbrook Distribution Services
,/ Integrating Work and Learning
Gene L. Roth, Northern Illinois University
Edward (Ted) Raspiller, Southeastern (Iowa) Community College
[7] HRD MODELS IN EUROPE Chair: Wim Nijhof, University of Twente
[Minn]
HRD Roles in Germany
Linda E. Odenthal, University of Twente
Wim J. Nijhof, University of Twente
HRD Roles in Finland - Preliminary Results
Tuija Valkeavaara, University of Jyvdskyla
The Purchaser of Training: Towards a New Role?
Wim J. Nijhof, University of Twente
Martin Mulder, University of Twente
Ester van Weele, University of Twente
HIGH INVOLVEMENT WORK TEAMS Chair: Michael Leimbach, Wilson Learning Corporation
[8]
[Ball-E]
vBeyond Training to the New Learning Environment: Workers on the High-Involvement Frontline
Joseph Anthony Ilacqua, Bryant College
Carol Ann Zulauf, Suffolk University
/ Levels of Desired, Actual, and Perceived Control of Employee Involvement in Decision Making
William M. Kahnweiler, Georgia State University
Margaret A. Thompson, Georgia State University
.1The Contribution of Self Managing Work Teams to a Learning Organization
Jeanette A. B. Huisman, University of Twente
Tanya B. Peppel, University of Twente
Wim J. Nijhof, University of Twente
[9] INSTRUCTIONAL TECHNOLOGY Chair: Mark Lewis, Lewis & Associates
[Swe-E]
nstructional Technology Competencies Required by HRD Practitioners and Sources of Development
Julie A. Furst-Bowe, University of Wisconsin-Stout
Electronic Performance Support for Telephone Operators
Theo J. Bastiaens, University of Twente
Wim J. Nijhof, University of Twente
Hamien J. Abma, University of Twente
YCBI
Adoption Decision Tools
David L. Passmore, Pennsylvania State University
Timothy McClemon, CIGNA
9
vi
Room
[10] LEARNING RESEARCH Chair: Keith Johansen, University of Wisconsin-Stout
[Swe-W]
./A Goal-Based Scenario as a Unified Approach to Integrated Skills Development Training
Kurt J. Olson, Andersen Consulting
Jeffrey M. Bryan, Andersen Consulting
,/Job Instruction Reconsidered: Usefulness & Limitations of the Dominant Type of Structured OJT
Jan A. de Jong, Utrecht University
iStructured On-the-Job Training Competencies
Jong Cheul Yang, The Wyatt Company, Korea Branch
Gary N. McLean, University of Minnesota
A Proposed Model of Approaches to Frontline Employee Development
Christopher Washington, Ohio State University
Friday 3:30-5:00 pm Symposiums
[11] WORKFORCE ISSUES Chair: Jan de Jong, Utrecht University
[Swe-W]
An Exploratory Study of Employee Development in Utilities in Canada and the United States
Michael Aheme, University of Alberta, Edmonton, Canada
David Barron, University of Alberta, Edmonton, Canada
/ A Study of the Need for Literacy Skills Improvement in a High Technology Company
Rosemarie J. Park, University of Minnesota
Essential Elements of Work: A Factor Analysis of the Occupational Work Ethic
Gregory C. Petty, University of Tennessee-Knoxville
Roger B. Hill, University of Georgia
J Towards an Ecology of Soul in Work: Implications for Human Resource Development
John M. Dirloc, University of Nebraska
Terri A. Deems, University of Nebraska
[12] CAREER DEVELOPMENT Chair: David Bjorkquist, University of Minnesota
[Minn]
VA Mentoring Model for Career Development
Mary Finnegan, University of Nebraska
New Employee Development: A Longitudinal Examination of Socialization Processes & Turnover
Elwood F. Holton, Ill, Louisiana State University
Craig J. Russell, Louisiana State University
Developing the Portfolio Career
Mary Mallon, Sheffield Hallam University, UK
A Longitudinal Study of the Career Development & Aspirations of Women Managers in Business Firms
Rose Mary Wentling, University of Illinois
[13] CHANGE PROCESS IN ORGANIZATIONS Chair: John Redding, Institute for Strategic Learning
[Swe-E]
Corporate Culture: Friend or Foe of Change?
Joanne C. Burgess, Georgia State University
- as Seen from the Participants' Viewpoint
/The Use of Staged Events to Mobilize Change
Michael Cope, Henley Management College
%./ Systematic Agreement: A Theory of Organizational Alignment
Steven W. Semler, University of Minnesota
'Pennsylvania Telecommunication Infrastructure's Effect on Telecommunications Employment
Holly L Tucker, Pennsylvania State University
[14] INSTRUCTIONAL DELIVERY
Chair Larry Dooley, Texas A & M University
[Ball-W]
,pistance Education: An Emerging Concept for HRD Programs
Margaret R. Schlais, Oklahoma State University
Carol G. Igo, Oklahoma State University
Catherine M. Sleezer, Oklahoma State University
continued on the next page-
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