Discipline Without Punishment: The Proven Strategy That Turns Problem Employees into Superior Performers

271 Pages·2006·0.87 MB·English

by  Dick Grote

Discipline
W I T H O U T
Punishment
Second Edition
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Discipline
W I T H O U T
Punishment
TheProvenStrategyThatTurnsProblem
EmployeesIntoSuperiorPerformers
Second Edition
Dick Grote
AmericanManagementAssociation
NewYork•Atlanta•Brussels•Chicago•MexicoCity•SanFrancisco
Shanghai•Tokyo•Toronto•Washington,D.C.
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LibraryofCongressCataloging-in-PublicationData
Grote,RichardC.
Disciplinewithoutpunishment,:theprovenstrategythatturnsproblememployees
intosuperiorperformers/RichardC.Grote.—2nded.
p. cm.
Includesbibliographicalreferencesandindex.
ISBN0-8144-7330-X
1. Labordiscipline. I. Title.
HF5549.5.L3G762006
658.3(cid:2)14—dc22
2005025960
(cid:2)2006DickGrote.
Allrightsreserved.
PrintedintheUnitedStatesofAmerica.
Thispublicationmaynotbereproduced,
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inanyformorbyanymeans,electronic,
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o acqueline
T J
once again
( . . .)
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In the following pages I offer nothing more than simple facts, plain
arguments and common sense; and have no other preliminaries to
settle with the reader, other than that he will divest himself of preju-
diceandprepossession,andsufferhisreasonandhisfeelingstodeter-
mineforthemselves;that hewillputon,orratherthathewillnotput
off, the true character of a man, and generously enlarge his views be-
yondthepresentday.
—ThomasPaine,CommonSense
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Contents
1. The Birth of Discipline Without Punishment 1
Part I: Building Superior Performance 27
2. RecognizingGoodPerformance 29
3. Solving PeopleProblems 45
Part II: Performance Improvement 59
4. Preparing foraPerformanceImprovementDiscussion 61
5. ConductingthePerformanceImprovementDiscussion 87
Part III: Discipline Without Punishment 123
6. TheMechanicsofDisciplineWithoutPunishment 125
7. DecisionMakingLeave 144
8. Discharge 168
9. Solving AttendanceandAttitudeProblems 181
10. TheAdministrationoftheDisciplineSystem 197
11. CreatingaDisciplineWithoutPunishmentSystem 211
AppendixA.DiscussionWorksheet:Pre-MeetingChecklist 239
AppendixB.DiscussionWorksheet:Post-Meeting
Summary 241
AppendixC.SampleMemo:Reminder2 243
ix
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