digital technology and railway security workshop may 5, 2016 anand chaubey via rail canada

21 Pages·2016·1.87 MB·English

by  Chad James Mclarnon

INTERNATIONAL UNION OF RAILWAYS (UIC)
DIGITAL TECHNOLOGY AND RAILWAY SECURITY WORKSHOP
MAY 5, 2016

ANAND CHAUBEY
VIA RAIL CANADA
AGENDA
• Background on VIA Rail Canada
• VIA RAIL - Digital
• Trends, Threats & Disruptions
• Digital and Cybersecurity
VIA RAIL INTRODUCTION
VIA Rail operates Canada’s national passenger rail service on behalf
of the Government of Canada. An independent Crown corporation
established in 1977, VIA Rail provides safe, cost-effective and
environmentally responsible service from coast to coast in both
official languages. The corporation operates close to 475 train
departures weekly on a 12, 500 km network, connecting over 400
Canadian communities.
VIA RAIL – BY THE NUMBERS
“DIGITAL AT VIA RAIL”
Short term: VIA Rail wishes to offer its customer the best customer experience
across the travelers’ journey

Future: VIA Rail wishes to offer its customer a personalized customer experience
with relevant information, products and services in real time. The final view would
be to offer a door to door experience for the customer ensuring travel solutions
not only from station to station but origin to final destination,
“Digital at VIA – Customer View
a
“Digital at VIA – Internal View
a

Used by approx. 1000

employees in day to day

operations

Company Wide Intranet
To be used by approx 450

employees (Q2 2016)
TRENDS, THREATS & DISRUPTION
(TTD)
• Mobile/Watches/Wearables
• Mobile Mind Shift
• Rapid Prototyping/MVP
• Organization Structure & Debt
• Internet of Things (IOT)
TTD#1
Focus is on Mobile, Wearables, new devices

Mobile is typically the quickest way to access web content. Furthermore, in
travel industry one of the key devices to access information and interact with
passengers

Forrester Research1 forecasts that US mobile commerce in travel and food
services will hit $54 billion in 2016 and $75 billion by 2018.

1: http://www.forrester.com/
TTD #2
Mobile Mind Shift

The mobile mind shift is the expectation that I can get what I want in my
immediate context and moments of need. Your customers and employees
are making this shift, now. This shift means the battle for your customer's
attention will be waged in mobile moments — anytime that customer pulls
out a mobile device1

The new realities:
1. People are no longer sitting in one place
2. People are generally unhappy of web site linear processes
3. People expect mobile apps to anticipate their needs and serve them
immediately

1: https://www.forrester.com/The+Mobile+eBusiness+Playbook+For+2015/-/E-PLA123