Developing Multicultural Leaders: The Journey to Leadership Success PDF
Preview Developing Multicultural Leaders: The Journey to Leadership Success
“Developing Multicultural Leaders provides fresh insights for our work of leading a multicultural organization within the United Nations, where we function in a complex context with multiple, diverse and sometimes overlapping cultures from all over the globe. It unpacks this complexity and provides new understandings of how manage- ment, leadership and culture interact. The book examines leadership not only from Western models, but from leadership principles and practices as developed in various regions of the South. The focus on the Middle East is welcomed and long overdue.” –Thoraya A. Obaid, PhD Executive Director, United Nations Population Fund (UNFPA) Under-Secretary-General of the United Nations “It is very edifying to finally see the Middle East receiving the kind of attention it warrants by leadership scholars. The authors have done us a real service by systematically presenting, analyzing and integrating their study’s findings with an impressive array of estab- lished leadership concepts. The book also has a strong practical edge for aspiring leaders who seek to lead within and beyond the Middle Eastern region.” –Brad Jackson Professor of Leadership Fletcher Building Education Trust Chair in Leadership The University of Auckland Business School, New Zealand “Developing Multicultural Leaders is an insightful study of how leaders are shaped from childhood to becoming successful heads of their organizations. CEOs and HR professionals will find, as I have, the leadership journey and the three stages of leadership development particularly relevant when viewed from the authors’ multicultural, contextual, and situational perspective.” –Faisal M. Al-Suwaidi Chairman and CEO Qatargas Operating Company Limited, Qatar “This is a breakthrough book—an invaluable guide for any global organization doing work in the Middle East or elsewhere. Cultural sensitivity is critical in today’s business environment to ensure sus- tainable success, yet so many expatriates choose to ignore it. Were there a pyramid of success in a global organization, this competency belongs at its base.” –Paul F. Boulos, PhD President and Chief Operating Officer MWH Soft, Inc., US “Farid Muna and Ziad Zennie have written a book of the utmost importance that must be read by anyone who wishes to understand what leadership is going to have to be like in the emerging realities of multicultural management. Muna’s pioneering work on the Arab executive illustrated his sensitivity to countervailing trends to the prevailing Western influenced models of leadership that still domi- nate our narrow-focus, silo-based teaching in Business Schools. With this book, he and his colleagues have spelled out the elements of a new paradigm.” –David Weir Professor of Intercultural Management, and Head of Business School, Liverpool Hope University, UK Affiliate Professor, Ecole Superieure de Commerce, Rennes, France “I strongly recommend reading Developing Multicultural Leaders. Dr. Muna and Dr. Zennie and the Meirc team have firsthand expe- rience of developing successful leaders in the Middle East that is conveyed to the reader in this breakthrough book. Their insights on the cultural aspects of leadership will motivate managers to achieve success through sustainable development of human capital.” –Mustafa Al Sayed, PhD Secretary-General, Royal Charity Organization, Bahrain Former CEO of Bahrain Petroleum Company (Bapco) “I found this book intriguing. It is also easy to read and provides an excellent guide for aspiring leaders, professionals, and entrepreneurs who manage across multicultural organizations like mine. The authors expertly map the key development stages of leadership with unique references to an important region of the world.” –Amer Salem Co-founder, CommVerge Solutions President, Philippines and Singapore “Farid Muna and Ziad Zennie have compiled an insightful, empirical journey into the realm of cultural differences and sensitivity, and the importance of becoming a learner of other ways of thinking and working in multinational business contexts. Each one of the authors became literally ‘Mu’allmi,’ my teacher. I invite you to join their class for improved self-awareness and performance in Middle Eastern environments of all types.” –Fenwick W. English R. Wendell Eaves Distinguished Professor of Educational Leadership School of Education, University of North Carolina at Chapel Hill, US “In Developing Multicultural Leaders, Muna and Zennie provide signifi- cant insights into those factors most important to leadership with a special view to their application in the Middle East. They correctly underscore the special importance of the effective ‘multicultural leader’ and provide specific guidance on how individuals and organi- zations can strengthen their multicultural leadership effectiveness.” –Ahmad S. Al-Nassar Vice President, Management Services (retired) Saudi Aramco, Saudi Arabia Also by Farid A. Muna THE ARAB EXECUTIVE SEVEN METAPHORS ON MANAGEMENT: Tools for Managers in the Arab World Developing Multicultural Leaders The Journey to Leadership Success Farid A. Muna Chairman of Meirc Training & Consulting and Ziad A. Zennie Partner with Meirc Training & Consulting © Farid A. Muna and Ziad A. Zennie 2010 Softcover reprint of the hardcover 1st edition 2010 978-0-230-28045-8 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. First published 2010 by PALGRAVE MACMILLAN Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan in the US is a division of St Martin’s Press LLC, 175 Fifth Avenue, New York, NY 10010. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave® and Macmillan® are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN 978-1-349-32765-2 ISBN 978-0-230-29901-6 (eBook) DOI 10.1057/9780230299016 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. Logging, pulping and manufacturing processes are expected to conform to the environmental regulations of the country of origin. A catalogue record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Muna, Farid A. Developing multicultural leaders: the journey to leadership success/ Farid A. Muna and Ziad A. Zennie. p. cm . 1. Leadership—Cross-cultural studies. 2. Multiculturalism. 3. International business enterprises—Management. 4. Leadership— Arab countries. 5. Management—Arab countries. 6. Executive ability—Arab countries. I. Zennie, Ziad A. II. Title. HD57.7.M8566 2010 658.4'092—dc22 201027542 10 9 8 7 6 5 4 3 2 1 19 18 17 16 15 14 13 12 11 10 Dedicated to the four ladies in my life My wife Doris and Our three daughters Rima, Nadia, and Zeina Farid A. Muna To my wife Jausianne and Our two aspiring leaders, Our daughters Tamara and Lara Ziad A. Zennie This page intentionally left blank Contents List of Figures and Boxes x List of Tables xi Acknowledgments xiii About the Authors xv Introduction 1 Part I Looking at the Whole Elephant 1 On Leadership, Followership, and Culture 9 2 A Framework for Understanding Leadership Success 16 3 A Road Map to Success 27 Part II The Making of Outstanding Leaders 4 The Early Years of Potential Leaders 37 5 Paths to Outstanding Leadership 55 6 Learning to Lead: Cultivating Emotional Intelligence 76 Part III What Outstanding Leaders Do Exceptionally Well 7 Styles of Emotionally Intelligent Leaders 107 8 Decision-Making Styles, Execution, and Accountability 121 9 Recruiting and Developing Talent 144 Part IV Implications and Recommendations 10 Final Thoughts 163 Appendix A: Research Methodology and Data Analysis 179 Appendix B: The Semi-Structured Questionnaire and Invitation Letter to Organizations 187 References 199 Index 207 ix
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