Desktop Services and Business Operations New Opportunities in Outsourcing Desktop Services and Business Operations New Opportunities in Outsourcing INPUT San Ftancisco • New York • Washington, D.C. • London • Paris • Frankfurt • Tol^o Desktop Services and Business Operations—NewOpportunities in Outsourcing INPUT Prepared by INPUT 1881 Landings Drive Mountain View, CA 94043-0848 U.S.A. Desktop Services and Business Operations- New Opportunities in Outsourcing Copyright © 1994 by INPUT. All rights reserved. No part of this publication may be reproduced or distributedinanyform,orbyanymeans,orstoredinadata base or retrieval system, without the prior written permission ofthe publisher. The information provided in this publication shall be used only bytheemployeesof andwithin thecurrentcorporate structure of INPUTs clients, and will not be disclosed to any other organization or person including parent, subsidiary, or affiliated organization without prior written consent of INPUT. INPUT exercises its best efforts in preparation of the information provided in this publication and believes the information contained herein to be accurate. However, INPUTshall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided. OSPR • 1994 Desktop Services and Business Operations New Opportunities Outsourcing in INPUT 2/94 © 1994 by INPUT. Reproduction Prohibited. structure of Outsourcing Market NPUT 2/94 © 1994 by INPUT. Reproduction Prohibited. Outsourcing Components IS Systems Network Desktop Business Operations Mgmt. Services Operations I Platform Applications Operations Operations iNPU" 2/94 1994 by INPUT. Reproduction Prohibited. U.S. Outsourcing Market Forecasts INPUT 2/94 © 1994 by INPUT. Reproduction Prohibited. U.S. IS Outsourcing Market 1993-1998 Forecast, Mkt. Segments S^^^.. — ,c a (Percent) ' Application Op. ~..J-5,-"^ 1113 16 Platform Op. "^ij^X^j 12 . 4 .1 Network Ivlgmt. ^^2Z^34 2 a 1993 al5 a ^ 1998 Desktop Svcs. 21 0 4 8 12 '^'P^""" IVIarket Size ($ Billions) Notes: 2/94 © 1994 by INPUT. Reproduction Prohibited. Desktop Services INPUT ~ OU-270 Notes: 2/94 © 1994 by INPUT. Reproduction Prohibited.