Description of the models of good practice

74 Pages·1999·1.77 MB·English

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WH
IN
U O
Healthy Employees
in Healthy Organisations
Good Practice in
Workplace Health Promotion (WHP) in Europe
Models of
good Practice
®
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The European Network for Workplace Health Promotion receives financial support from the European Commission.
Neither the European Commission nor persons acting on behalf are liable for the use of this information.
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Preface
The following Models of Good employees, to large concerns with a
Practice illustrate how it is possible to workforce of thousands) demonstrate
incorporate Workplace Health that it is feasible for each and every
Promotion in the daily life of an organisation, from top level
organisation. Far from being an management through to the shop
expensive and unrealistic exercise, floor.
the exemplary examples of good
practice featured here prove that The tangible benefits of WHPmust
WHPis financially viable. surely be an incentive for other
companies to follow suit. It is to be
Implementing measures to secure hoped that in future the business
the health and well-beeing of the community as a whole will embrace
workforce has resulted in substantial WHPas a matter of course. Sickness
cost savings due to a significant and accidents due to poor working
reduction in absenteeism and practice can then become a thing of
industrial accidents, lower staff the past.
turnover and through increased
productivity. Companies also report We at BKK hope that you enjoy
an improvement in the overall image reading the profiles featured in this
of the company and enhanced brochure and that you will find them
customer satisfaction. inspirational.
Creating an environment which We would also like to thank everyone
results in a happy, satisfied workforce who contributed to this publication. It
is not just an idealistic concept, but is the result of a successful and
one which makes good business enjoyable working partnership.
sense and is the key factor in
developing a successful organisation.
Essen, May 1999
The diverse range of companies
featured here (from small employers
with a workforce of about 40
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Contents
Austria:
Landesverlag Linz . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Luzenac Naintsch . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
OMV Erd(cid:154)l- und Erdgasbetrieb . . . . . . . . . . . . . . . . . . .8
SAB TOURS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Sommerhuber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Voest-Alpine Stahl Linz GmbH . . . . . . . . . . . . . . . . . . .11
Belgium:
Duracell Batterien N.V. . . . . . . . . . . . . . . . . . . . . . . . .12
NIKE Customer Service Centre . . . . . . . . . . . . . . . . . .13
PICANOLN.V. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Denmark
COD — Co-op Denmark . . . . . . . . . . . . . . . . . . . . . . . .15
COMET- The Copenhagen Metro
Construction Group . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Refinery Statoil A/S . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Scandinavian Airlines System - SAS . . . . . . . . . . . . . .18
Finland
Nokia Telecommunication - NTC . . . . . . . . . . . . . . . . .19
Oy Mets(cid:138)-Botnia Ab, (cid:128)(cid:138)nekoski Mill . . . . . . . . . . . . . .20
Ruoka-Saarioinen Oy, Sahalahti Works . . . . . . . . . . . .21
Valmet Corporation,
Paper Finishing Systems, J(cid:138)rvenp(cid:138)(cid:138) Units . . . . . . . . .22
France
ELF Aquitaine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Groupe Elis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Germany
EVM Aktiengesellschaft . . . . . . . . . . . . . . . . . . . . . . . .25
Mannesmannr(cid:154)hren-Werke AG . . . . . . . . . . . . . . . . . .26
REWE Handelsgruppe . . . . . . . . . . . . . . . . . . . . . . . . .27
Volkswagen AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Greece
ELA(cid:236)S S.A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Hellenic Aerospace Industry (HAI) . . . . . . . . . . . . . . . .30
NAOUSSASpinning Mills . . . . . . . . . . . . . . . . . . . . . .31
TITAN S.A. of Greece . . . . . . . . . . . . . . . . . . . . . . . . .32
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Great Britain Portugal
Bridgend County Borough Council, Wales . . . . . . . . . .33 Bayer Portugal S.A., PH/DS Division,
The Driver and Vehicle Licensing Agency . . . . . . . . . .34 TO-Technical Operations . . . . . . . . . . . . . . . . . . . . . . .58
Caixa Geral De Dep(cid:151)sitos (CGD) . . . . . . . . . . . . . . . .59
Iceland Companhia Portuguesa de Produ(cid:141)(cid:139)o
Eimskip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 de Electricidade SA, Sines Power Station . . . . . . . . . .60
Landsvirkjun . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Resibras - Companhia Portuguesa
Sj(cid:151)v(cid:135)-Almennar tryggingar hf . . . . . . . . . . . . . . . . . . . .37 de Resinas para Abrasivos, S.A. . . . . . . . . . . . . . . . . .61
Ireland Spain
Aer Rianta . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 AGIO TTS.A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Glasnevin Cemeteries Group . . . . . . . . . . . . . . . . . . . .39 FASARENAULT . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Nortel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Fomento de Construcciones y Contratas (FCC) . . . . . .64
Opel Espa(cid:150)a de Autom(cid:151)viles . . . . . . . . . . . . . . . . . . . .65
Italy
Acroplastica s.r.l. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Sweden
Angelantoni Industrie spa . . . . . . . . . . . . . . . . . . . . . .42 Astra AB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Etnoteam Industry SpA . . . . . . . . . . . . . . . . . . . . . . . .43 Civil Aviation Administration, Stockholm Division,
Arlanda and Bromma airports . . . . . . . . . . . . . . . . . . .67
Liechtenstein Malm(cid:154) Fire Brigade . . . . . . . . . . . . . . . . . . . . . . . . . . .68
HILTI AG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 L(cid:138)nsf(cid:154)rs(cid:138)kringar WASA(LWAB) . . . . . . . . . . . . . . . . .69
Ivoclar - Vivadent . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Switzerland
Luxembourg ABB Hochspannungstechnik AG . . . . . . . . . . . . . . . . .70
Avery Dennison Luxembourg . . . . . . . . . . . . . . . . . . . .46 Druckzentrum Bern . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Garage Demuth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
General Technic Otis . . . . . . . . . . . . . . . . . . . . . . . . . .48
Soludec S.A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Netherlands
Dienst Waterbeheer en Riolering (DWR) . . . . . . . . . . .50
Du Pont de Nemours BV . . . . . . . . . . . . . . . . . . . . . . .51
Siemens Groep Nederland . . . . . . . . . . . . . . . . . . . . .52
Uniqema . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Norway
Aker Stord AS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
H(cid:129)G a.s.a. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Hydro Seafood Norway, Movik Division . . . . . . . . . . . .56
Statoil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
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Landesverlag Linz
Austria
For a long time, Landesverlag Linz has been committed to a workplace health
policy which goes well beyond traditional occupational health and safety. For
example, the company has replaced the chemical cleaning agents for the
printing rolls with natural substances. Apilot project on workplace health
promotion has been conducted with the Upper Austrian Sickness Fund
(O(cid:133)GK). Aseparate budget is available for health-related activities.
Active breaks exercise programmes so that they
can perform these exercises with
At Landesverlag Linz project planning their colleagues at various
for WHPis carried out by analysing workplaces during working hours.
data on absenteeism, evaluations of
the accident reports, job descriptions,
plant visits, and a staff survey . Better working atmosphere and
Moreover, measurements of pollution less dust
in the working environment have
been taken and all hazardous The health circles at Landesverlag
substances used at the company Linz have drawn up numerous
have been analysed. This data is suggestions for improving working
collated in a company health report. conditions from a health-related point
Health promotion at Landesverlag of view. The physical strains and
Linz is co-ordinated by a project ambient risks at the workplace have
steering team comprised of the safety been reduced through improvements
technician, the works doctor, the in the room atmosphere. There is
chairman of the works council, the now less pollution from paper dust
safety officer as well as the and solvents as well as a new
departmental and sector managers. reproduction table where the height
So far three health circles have been and inclination are adjustable. The
set up in which the employees time lost due to illness at
discuss stressful working conditions. Landesverlag has been reduced as a
The participants have identified result of these measures.
mechanical strain on the locomotive Other health-related projects will be
system, back pain and pollution from presented in future in an annual
solvents as the main risk factors. As health report.
the experience of health circles has
Branch: been positive they will now be
Printing industry continued on a permanent basis.
No. of employees: Furthermore, a programme involving
80 short breaks for exercise and
Products/Services: relaxation has been introduced in the
Printed Matter company, headed by a sports
Locations: scientist. Some employees have also
Linz received training as (cid:212)trainers(cid:213)for such
Miscellaneous:
9,3% women,
50% shift work with night shifts;
24 % shift work without night shifts 6
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Luzenac Naintsch
Austria
NAINTSCH
Health, safety and environmental protection are part of the corporate
philosophy at Luzenac and are an integral element of the target agreements of
the executive team. The company management sets great store by workplace
health promotion in order to improve work motivation, quality and image.
Health-related activities have a separate annual budget.
Health circles firmly established employee two days off for this and
finances child care. Luzenac also
The health circles at Luzenac operate encourages employees to take part in
in two phases: Firstly, the employees sporting activities and makes it easier
analyse a problem; then for women to return to work through
implementation steps for concrete various part-time work schedules.
activities are discussed together with
superiors and experts. The circles
meet regularly and have now become Significant successes
a permanent fixture.
At Luzenac 145 of the 158 solutions
All WHPactivities are planned by a proposed in health circles have
company health committee which already been implemented. For
includes, among others, the example, the climatic conditions have
managing director and the works been improved and the stress from
manager. An environment/health/ dust, noise, gases and vapours as
safety assistant co-ordinates the well as inadequate lighting has been
company(cid:213)s health and safety cut back. The physical and
activities. psychosocial strains at the workplace
have been reduced. Although the
Data analyses of absenteeism due to situation was very good even before
illness from the Upper Austrian the project began, absenteeism due
Mining Industry(cid:213)s Insurance Company to illness has continued to fall. The
form a basis for planning. Information cases of illness have decreased by
gained from staff surveys on health 11.9%, days lost due to illness by
risks and from medical check-ups are 14.6%.
also taken into account.
The Luzenac employees and their
families can also attend one-week
Branch: lifestyle workshops which deal with
Mining industry exercise, nutrition and relaxation.
No. of employees: They are held at a health facility
230 belonging to the insurance company.
Products/Services: The company also gives every
Mining of talc for use and
processing in various industries
Locations:
6 locations in Austria
Miscellaneous:
48% women, 52% shift workers 7
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OMV
Erd(cid:154)l- und Erdgasbetrieb
Austria
OMV is currently conducting the project (cid:210)PRO-FIT(cid:211) on workplace health
promotion in conjunction with the Upper Austrian Mining Industry(cid:213)s Insurance
company. The aim is to better integrate health issues into company decision-
making processes and to promote employee participation.
Analysis of health issues The company gives the employees
two days off for this. To improve
24 health circles analysed the work compatibility between working and
stresses in all company sectors. They family life, the company(cid:213)s own buses
determined 176 stress factors, with ensure easy transport between home
over one hundred alone related to and the workplace. There are also
mental and psychosocial risks. The extensive arrangements for flexible
health circles drew up numerous working hours and part-time work.
suggestions for reducing stress. The
managers of the works sections were
responsible for their implementation. Extensive Documentation
The health committee, comprising the
works management and the The number of industrial accidents
managers of the individual sectors, is has been reduced through the
responsible for general solutions and comprehensive work with health
projects like (cid:210)PRO-FIT(cid:211). circles. OMV has collated all analysis
results and suggestions for
The health promotion programmes at improvements in a health report. All
OMV include a (cid:210)back school(cid:211) at the measures will be evaluated at the
workplace, job-related lifting and end of the project. Astaff survey
carrying training as well as gymnastic showed that the lifestyle workshops
and relaxation exercises for are especially popular.
employees who work at computers.
The company provides rooms for
sports activities. Adiet assistant
provides advice on healthy food and
prepares appropriate menus for the
works canteen.
The employees can participate in
Branch: (cid:210)lifestyle weeks(cid:211) at health amenities
Energy industry belonging to the insurance company
No. of employees: and learn about nutrition, exercise
1.124 and relaxation.
Products/Services:
Import and transport of natural gas;
development and production of oil
and gas
Miscellaneous:
Largest employeer in the region;
approx. 20% women; 20% of the
employees do shift work 8
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SAB TOURS
Austria
SAB TOURS wants to integrate the subject of health into the company culture
as a permanent element. Therefore, the management has provided the
momentum for a health promotion project which is aimed at reducing the
physical and mental stresses of work, improving the working atmosphere and
strengthening the feeling of responsibility of each employee.
Less stress for bus drivers traffic problems. Moreover, the video
is to be shown to school children in
The health promotion project (cid:210)Active order to make them aware to what
Together(cid:211) is co-ordinated at SAB extent they contribute to the stress of
TOURS by a project steering the drivers through their behaviour. In
committee which comprises the a 2-stage plan to be completed by the
management, industrial doctors, a end of 2001 the bus fares are no
safety expert, safety officers, a works longer to be collected on the bus, but
council representative and two tickets are to be purchased in
employees. The Upper Austrian advance at special sales points.
Sickness Fund (O(cid:133)GK) offers
support and advice and is represen- SAB TOURS regularly organises
ted on the steering committee by a health and well-being programmes for
specialist. The results of a staff the employees, at times during
survey form the basis for the working hours, and provides
activities. subsidies for them to visit a sports
studio. Great consideration is given to
For example, it was discovered that the requests of employees to work
bus drivers are subject to particularly part-time in order to improve
high levels of stress. Working compatibility between family and
together in health circles they working life.
developed ideas which would
improve their working conditions.
Another health circle involving travel Group ideas implemented
agency staff is currently underway.
SAB TOURS has now prepared a
In order to reduce the work stresses company health report and most of
Branch: of the bus drivers, the company the suggestions from the health
Tourism and public transport called in more external assistance: circles have already been put into
No. of employees: Experts from the general accident practice. (cid:210)Active Together(cid:211) is
159 insurance institute, a psychologist supported by internal public relations
Products/Services: and a camera team produced a video work.
Travel agency, public transport, bus which illustrated the particular
trips stresses of the employees working on
Locations: urban bus routes. It is to serve as a
11 travel agencies in Upper Austria basis for discussions with the local
Miscellaneous: authority and the police in order to
48% of the employees in the make it easier to find a solution to
commercial sector;
52% work as bus drivers;
60 women, 99 men 9
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Sommerhuber
Austria
D I E S O N N E D E S W I N T E R S
Sommerhuber is committed to establishing healthy working conditions for its
employees and has therefore started a workplace health promotion project.
By us - for us Employees returning to work after a
long or serious illness were given
Sommerhuber has set up a special lighter work or were allowed to take
team who is responsible for the more frequent breaks.
organisation of the health promotion
project (cid:210)By us - for us(cid:211). The project The company is also striving towards
was commissioned by the works improving the opportunities for
manager and the works council and employees to combine work and
will be headed by the safety experts. family life. Generous provision has
The project steering committee will been made for flexible working hours
consist of the works manager, the and negotiations have taken place
works council, the safety experts, the with the public transport authorities to
company doctor and two employees adapt the routes and timetables to
from the production department. The suit the needs of the employees.
external representatives involved are
from the Upper Austrian Sickness
Fund (O(cid:133)GK), the General Accident Motivated employees
Insurance Institute and the Industrial
Inspection Board. Sommerhuber has now published a
company health report. Most of the
To assist in the planning, other data suggestions put forward by the health
was taken into consideration such as circles have been implemented. Work
surveys on work load, analysis on motivation and satisfaction have
sickness rates and readings on improved in those areas in which
workplace environmental hazards health circles have taken place. One
such as draughts, heat, cold and bad of the side effects has been the
lighting. It became apparent that the reduction in the waste rate in the tile
employees at Sommerhuber were production. The sickness rate has
affected mainly by skeletal and already sunk to 5.7%.
muscular strain and were particularly
susceptible to colds.
In the foundry and modelling and in
Branch: the design department, the health
Ceramic industry circle staffs developed several
No. of employees: measures intended to minimise the
250 heavy physical work. The suggestions
Products/Services: included use of better tools or the
Oven tile, ceramics, wall heating, provision of seating.
tiled ovens
Miscellaneous:
50% women, no shift work;
largest company of its type in
Austria 10