Demystifying Talent Management: Unleash People s Potential to Deliver Superior Results

164 Pages·2015·1.1 MB·English

by  Kimberly Janson

Kim is a very talented, very global executive who has been developing people around the
world for the last 20 years. Her ability to simplify and her courage to communicate on any
topic make her a great partner. This book opens the vault to Kim’s insight.
— SYD FINKELSTEIN, Steven Roth Professor of Management, Tuck School of Business
at Dartmouth College, and author of Why Smart Executives Fail
Kim Janson takes the complex subjects of talent management and development and makes
them simple, insightful, and replicable in Demystifying Talent Management. This book is a
valuable resource for those that want to excel in managing and developing people.
— BILL JOHNSON, former Chairman, President, and CEO, H.J. Heinz Company
Having worked closely with Kim at Hasbro, especially in building the Tuck Executive
Leadership Program with her, she remains my top choice as a leadership development
partner. Her book does a great job of taking the often confusing genre of managing or
developing people and distilling the key ideas that, if you use them, will help make you a
powerful leader.
— ALAN HASSENFELD, Chairman of the Executive Committee and former CEO,
Hasbro
As a CEO, I’ve read many books on developing people and managing better. Kim
Janson’s Demystifing Talent Management rises to the top because of the
comprehensiveness and connectedness of the message and the simplicity in which it is laid
out. The book is powerful because it is a simple, straight-forward message for managers
on what and how to do things for high impact.
— AL VERRECCHIA, former CEO and Chairman, Hasbro
Demystifying Talent Management is a tremendous resource for anyone aspiring to be
excellent at managing and developing their most promising talent. Kim Janson’s
observations and techniques are simple, insightful and replicable. Her practical experience
developing the future leaders at major Fortune 500 companies is apparent in her
compelling recommendations.
— DAVID BAILIN, Managing Director and Global Head of Managed Investments, Citi
Private Bank
In her frank and straightforward manner, Kim shares the “inside scoop” of what it takes to
be successful as a leader and as an employee. This book provides a clear roadmap of how
talent management really works. The tools, quick assessments, and reflection questions
throughout the book combined with examples, specific instructions, and stellar advice
make this a book you will reference throughout your career. This book is a must read for
anyone looking to attain superior business results.
— SUZANNE GLASER, Director, Executive Coaching and Community Values Liaison,
Harvard Business School
Demystifying Talent Management is a must read for all leaders. Kim Janson provides a
wealth of practical tips for aligning talent to the right roles and insightful, how-to
strategies for managing and developing talent to help achieve greater business success!
— RICHARD CHANG, CEO, Richard Chang Associates, and author of The Passion Plan
and Performance Scorecards
As a co-worker and now client, Kim has been powerful in helping me drive the talent
agenda in my companies. I’m excited to have deep knowledge captured in book form to be
able to more widely and more quickly accelerate this knowledge in my company.
— SONJA NARCISSE, Senior Vice President, Global Human Resources, and Chief
Human Resources Officer, Tronox
Getting talent management right is an imperative to succeed in the marketplace today.
Kim Janson is an accomplished professional with an impressive track record of helping
companies deliver practical, high-impact talent management programs and processes. In
Demystifying Talent Management, she shares her insights and experiences. I recommend
this book as a great resource to anyone looking to improve their talent management
efforts.
— KEVIN WILDE, Chief Learning Officer and Vice President, Organizational
Effectiveness, General Mills, and Executive Leadership Fellow, Carlson School of
Management, University of Minnesota
Demystifying Talent Management is a gem. Kim’s straightforward, no-nonsense approach
is refreshing. Very few can cut through the clutter and jargon like she can. Being an
effective manager, particularly of top talent, is not easy. Kim provides simple, easy-to-use
and intuitive tools and strategies to get the very best out of your people. If you want to
build a high-performing team, this book is a must read.
— STEVE CLARK, former Senior Vice President and Chief People Officer, H.J. Heinz
Company
Over the last nearly 20 years of working with organizations of all sizes and industries, I
have never been more impressed with an approach to talent management as I have been
with the the systems that Kimberly Janson has installed. Practical, insightful, simple and
yet immensely effective; Kimberly’s designs and her leadership have benefitted all levels
of the organization. She is an impressive professional and I am so glad she has shared her
work so others can experience her models.
— DAVE MITCHELL, Founder and President, The Leadership Difference
Working with Kim is game changing. She applies laser focus to determine the dynamics of
a situation and quickly diagnoses how to address things. A book from Kim on managing
and developing people is a powerful read because she applies these skills, adds her direct
style, and in the end you have a very clear, compelling how-to manual.
— RON GARROW, Chief Human Resources Officer, Mastercard
Experienced-based, storytelling approach used to humanize the tools and techniques to
effectively LEAD and DEVELOP top talent.
— DAVE WOODWARD, Founder, Woodward Leadership Ltd, and former Executive
Vice President, President, and CEO - Europe, H.J. Heinz Company
This book is fantastic! Kim’s thought leadership, expertise and extensive experience are
reflected in the content of this book. She takes complex talent management concepts and
makes them understandable and easy to execute. If you are a leader and follow Kim’s
advice, you’ll build the talent required to fuel growth.
— JIM SHANLEY, President, The Shanley Group, and former Staffing, Learning, and
Development Executive, Bank of America
Kim brings deep global experience, earned across many industries, to the critical but often
under-leveraged skill of talent management. Her book draws on this practical experience,
and is a clear, pragmatic blueprint for effectively coaching and developing people. Kim’s
simple, direct, and insightful messages are excellent lessons, and reminders, to anyone
trying to get the most out of people and drive for sustainable, long-term success.
— ART WINKLEBLACK, former Executive Vice President & Chief Financial Officer,
H.J. Heinz Company
There is oftentimes an air of mystic that swirls around conversations relating to talent and
capability development in corporations. I have often wondered why this is. Picking the
best talent for the Saturday football game or the next drama production seems at times to
be so much easier than driving succession inside a large multinational corporation. Yet the
results that both processes aim to address are the same, the best performance that is
possible and, ultimately, success. Finding a way to have the real conversations relating to
talent, authentic and at times challenging discussions, and in a way that breaks open the
topic and targets clear, measurable, and above all sustainable progress lies at the heart of
demystifying the subject. Kimberley Janson has cracked the code, a skill that she has
honed, applied, and proven in a range of national and global corporations. To now have
the opportunity to share in Kim’s practical and proven insights is a pleasure for leaders
and students alike. For those that have grappled with this subject and are looking for the
impetus to hone their own performance in this essential of all leadership areas, or for those
that seek to better understand how things really can and do drive results when the most
effective of practices are understood and applied, Kim’s work is a must read. I know – I
have been coached by, have benefitted from, and have seen Kim’s words translated into
concrete actions and results!
— BRYCE DYER, Vice President Human Resources, GlaxoSmithKline
Kim is a straight shooter and her book is written the way she coaches – direct, practical,
and humorous. As always, she creates accountability for your own success in using her
advice.
— LOUISE KORVER, former Head of Leadership & Executive Development at Ingersoll
Rand, Bank of America, EMC, and AT&T
As an HR professional for almost 30 years, I have had the opportunity to work as an HR
business partner for outstanding leaders in very successful multinational companies. But
every time I tried to get in place either a piece of activity or system linked to people, I
received from them questions like: Why do I need it? Are we overcomplicating the work?
How do these different systems work together? Finally, we have a book that can address
all these questions in a very simple and clear language that even non-HR managers can
understand. The scheme that Kimberly Janson has created to summarize the activities
related to managing and developing people is impressive: clear, simple and effective. Read
the book and get a complete picture of how to successfully develop people and business.
You can get at a glance all the activities a company has to put in place if its senior leaders
want to be successful and want to bring their employees to their peak! That is what the
book is about: helping people unleash their potential to achieve peak performance. I
recommend it to HR managers who are looking for a simple way to explain to their
business partners how all the different HR activities work together. I recommend it to
senior managers who want to understand the total picture of the people-related system. I
recommend it to people who want to learn how they can be more successful or how they
can better motivate their people.
— VALENTINO D’ANTONIO, HR Director - Italy and Global Infant & Nutrition, H.J.
Heinz Company
DEMYSTIFYING
Talent
Management
DEMYSTIFYING
Talent
Management
Unleash People’s Potential to
Deliver Superior Results
Kimberly Janson
Published by Maven House Press, 4 Snead Ct., Palmyra, VA 22963; 610.883.7988; www.mavenhousepress.com.
Special discounts on bulk quantities of Maven House Press books are available to corporations, professional
associations, and other organizations. For details contact the publisher.
Copyright 2015 by Kimberly Janson. All rights reserved. No part of this publication may be reproduced, stored in or
introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying,
recording, or otherwise) without either the prior permission of the publisher or authorization through payment of the
appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923; 978.750.8400;
fax [phone]; or on the web at www.copyright.com.
While this publication is designed to provide accurate and authoritative information in regard to the subject matter
covered, it is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other
professional service. If legal advice or other expert assistance is required, the services of a competent professional
person should be sought. — From the Declaration of Principles jointly adopted by a Committee of the American Bar
Association and a Committee of Publishers and Associations
Library of Congress Control Number: 2014957205
Paperback ISBN: 978-1-938548-30-7
ePUB ISBN: 978-1-938548-31-4
ePDF ISBN: 978-1-938548-32-1
Printed in the United States of America.
10 9 8 7 6 5 4 3 2 1
CONTENTS
Dedication
Part I: Overview
1What You’re In For
2Bring It On!
3Stakeholder Points of View
Part II: Managing Performance
4The “What You Need to Do” Conversation
5The “How You Are Doing” Conversation
6The “How You Did” Conversation
7The “Money” Conversation
Part III: Developing Employees
8The “How You Need to Grow” Conversation
9Succession Planning
10Career Development
11Coaching and Feedback
Part IV: Additional Components
12Motivation and Style
13Diversity
Conclusion
Index
About the Author
DEDICATION
T
HIS BOOK is dedicated to my parents. My dad, Raymond Hill, inspired me to think that
nothing is beyond my reach. My mom, Elizabeth Hill, is always there with a laugh and a
net whenever I stumble. I won the parent lottery for sure.
A Note of Thanks
In the spirit of believing we don’t thank people enough for what they bring to our lives,
please indulge me while I say thanks to my community.
I believe it takes a village to be successful, and I am so grateful for mine. I have
many people to thank for my success. My husband, Mike, is my rock. Everyone will tell
you what a great guy he is, and I’m fortunate that he has spent his life holding my hand or
walking behind me with a broom to clean up the messes I leave. He’s truly a gift. My
children, Michael and Hannah, are the motivation behind everything I do. The best thing I
will ever do with my life is to be their mom. They make me better, make me laugh, and
make me proud.
Thanks to my amazing sisters – Patt, Beth, Linda, Kate, Cindy, and Reen – who are
always there for me. Thanks to my brothers, Ray, Rick, and Steve – especially Rick and
his wicked wife, Anita – who have been valuable supporters. Thanks to my husband’s
family and his mom, Jean, especially. Thanks to my nieces and nephews (there are over
twenty of them!). You make me better by making me want to be a good role model for
you. My nephew Chris once said to his mom, “Mom, if I have a problem I will definitely
call you. But if I have a real problem, I’m calling Aunt Kim.” Ha! Love that!
I’m blessed to have so many wonderful friends and colleagues. Michael Block, in his
hilarity, can make me laugh at any darn moment. The only moment of laughter during the
funeral of my beloved father was when Michael, who is Jewish, got in line for communion
because he thought he was going to get some food. I can name so many people – Sharon
Lively, Jacques Pradel, Steve Clark, Linda Miklas, David Oliynyk, Raquel Powers, Dave
Cotrone, Dianna Azzolina, Jan Kruise, Joanne Haworth, Sandra Drought, June Youngs,
David Bailin, Darcie Zeliesko, Jackie Boucher, Paul Valliere – and so many more, and I
would still be short by at least 3,000 names – these are all of the wonderful people I have
benefited from being near.
Thanks to all of the people who have provided input, through the years, that has
added to this book, and to those who took the time to take part in the survey and
interviews I conducted. Thanks to the fabulous people who looked at the manuscript when
it was about 80 percent complete to be sure I was making my points clearly. Thanks to
those who believed in me and gave me their endorsements. Thanks to my community of
supporters on Facebook who were always a source of encouragement. Thanks to Mark
Holman, my equine vet, who every time I saw him asked, “How’s the book coming?”
While the interest was sincere, the question was a little push and, because I admire Mark
very much, I appreciated it every time. Thanks so much to my literary agent, Ken Lizotte,
who procured six contracts from six different publishing houses to publish the book. This
was such an inspiration that it made writing it easy. Thanks to the great publisher we